Nortel MAS User manual

Nortel Media Application Server
MAS Installation and
Commissioning
NN42020-307
.

Document status: Standard
Document version: 01.13
Document date: 8 November 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, Lotus Notes, BladeCenter and BladeCenter T are trademarks of International Business Machines.
Microsoft, and Windows are trademarks of Microsoft.
Cisco is a trademark of Cisco Systems Inc.
All other trademarks are the property of their respective owners.

3
Revision history
November 2007
Standard 01.13. This document is up-issued to address CR Q01752855.
September 2007
Standard 01.12. This document is up-issued to address CR Q01668361.
August 2007
Standard 01.11. This document is up-issued to address CR Q01735298.
July 2007
Standard 01.10. This document is up-issued to support the MAS 4.0
alignment program.
June 2007
Standard 01.08. Updated document to correct minor issue with reference
to DC power.
May 2007
Standard 01.07. This document is up-issued to support multiapplication
MAS.
March 2007
Standard 01.06. This document is up-issued to support Multimedia
Communication Server 5100 Release 4.0. This document addresses CR
Q01571241, Q01547004, Q01559874-01, and Q01548984.
January 2007
Standard 01.01. This document is issued to support Multimedia
Communication Server 5100 Release 4.0.
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 13
Features 13
BCP/MAS co-residency 13
BCT for MAS 14
IBM x3550 14
MAS OAM/fault integration 14
MAS Radvision support 14
MAS Web Collaboration multilingual support 14
Meet Me enhancements 15
Other changes 15
How to get help 17
Finding the latest updates on the Nortel Web site 17
Getting help from the Nortel Web site 17
Getting help over the phone from a Nortel Solutions Center 17
Getting help from a specialist by using an Express Routing Code 18
Getting help through a Nortel distributor or reseller 18
Regulatory and license information 19
Red Hat Software 19
Safety information 20
Overview 23
Hardware platform 23
BCP/MAS co-residency 24
Operating system (OS) 24
MAS services 25
MAS software installation and upgrade requirements 25
MAS service installation types and road maps 26
Single service instances 26
Multiple service instance installation 34
MAS service upgrades 35
Related documents 36
IBM BladeCenter T installation and commissioning 37
Installation overview 37
Installation roadmap 37
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

6Contents
Prerequisites 38
IP network topology 38
IP address resource allocation 38
Blade service configuration 39
Management module 39
Cable the management module 39
Configure the management module 40
Connect to the management module Web interface 42
Management module firmware version 43
Management module configuration 45
Restart the management module 46
Backup the management module configuration 46
Restore the management module configuration 47
Ethernet Switch Module 48
Cable the ESM 48
Configure the ESM IP address 50
Connect to the ESM Web interface 51
Determine the ESM software version 52
Configure the ESM 53
Configure VLANs 55
SNMP configuration 56
Restart the ESM 56
HS20 BladeServer 57
Determine the BladeServer firmware version 57
Disable local power control 64
Load the operating system image 65
Load the MAS application on the Blade 65
MAS operating system configuration 67
MAS Platform installation 71
MAS service installation 75
Multiapplication MAS deployment 77
Port limits 78
Multiapplication MAS installation 78
Management Console 79
Common procedures 81
Start the Media Application Server Management Console 81
Access the MAS Console using RDP (alternate method) 81
Deactivate the Media Application Server 82
Start the MAS to provide service 82
Lock the MAS 83
Check for active sessions on the MAS 85
End an active session on the MAS 85
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

Contents 7
Unlock the MAS 85
Configure MAS services on the System Management Console 86
Enable service access to the MAS service 87
Create a Terminal Services install disk 90
MAS Ad Hoc Conferencing service 93
Configure the MAS Platform and MAS Ad Hoc Conferencing service 93
Configure MAS Ad Hoc Conferencing 97
MAS Announcements service 101
Configure the MAS platform and MAS Announcements service 101
Domain-level language support for Announcements 105
Place treatment or source files on a MAS 105
Place announcement files on a server that can be accessed by the
Announcement MAS 106
Transfer and configure the announcements 106
Custom voice prompts 114
MAS IM Chat service 123
Configure the MAS platform and MAS IM Chat service 123
MAS Meet Me Conferencing service 127
Configure the MAS platform and the MAS Meet Me Conferencing service 127
Configuring hold music 138
Configure Meet Me Conferencing 139
Configure audio recording 142
Configure user-specific Meet Me Conferencing service data 142
Meet Me Conferencing and Web Collaboration 144
MAS Music On Hold service 147
Configure the MAS platform and MAS Music on Hold service 147
Place music files on a MAS Music on Hold 151
Place music files on a server that can be accessed by the Music on Hold Media
Application Server 152
Enable service access to the Music on Hold service 154
MAS Meet Me Web Collaboration service 157
Installation overview 157
Installation requirements 158
Web Collaboration scaled installation 159
MAS software 162
Security configuration 163
Web Collaboration server ports 163
Install the Meet Me Web Collaboration server 163
Preinstallation downloads 163
Configure network IP addresses and port filtering 164
Install Network Services 165
Configure Local Security Policy settings 166
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

8Contents
Install Microsoft Internet Explorer 168
Install Microsoft Internet Information Services 169
Install Microsoft Office 2003 171
Install Microsoft SQL Server Desktop Engine 171
Install SSL (optional) 172
Install the Web Collaboration Server software 178
Configure Web Collaboration Administration 179
Modify the license key after installation 180
Install Web Collaboration on the Meet Me Conferencing server 180
Web Collaboration upgrades 181
Upgrade Web Collaboration from Release 3.x to Release 4.0 182
Web Server Security Hardening (optional) 183
Enable Web Collaboration on the MCS 184
Configure Web Collaboration in the Service Package 184
Reinstalling the Windows Server 2003 operating system 185
MAS services upgrades 187
General information about MAS software upgrades 187
Media Application Server services upgrades 187
Supported software upgrade paths 188
Upgrade to Release 4.x software upgrade procedures 188
MAS upgrade 189
Multiapplication MAS upgrade procedures 192
MAS registration and keycodes 195
Overview 195
Register your MCS system and generate keycodes 195
Generate keycodes for a Media Application Server 207
Expand a system by adding a Media Application Server 216
Changing MAS hardware 227
Hardware replacement 227
Fault management 229
MAS fault management strategy 229
MAS OAM/Fault Integration 229
Maintenance 231
Change the hostname after initial deployment 231
BCT configuration worksheet 233
Appendix A DivX Multipoint Video conferencing 237
Network Engineering 237
Overview 237
Upgrades 242
Fault Management 242
Configuration Management 243
Accounting 244
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

Contents 9
Performance Management 244
Security and Administration 245
Configuration 245
Setting video switching 245
Configuring the Meet Me conferencing service 246
Configure the Ad Hoc conferencing service 248
Assign video for the Meet Me conferencing service in a domain 250
Add video to a Meet Me conferencing service package 252
Enabling Ad Hoc video conferencing for a domain 253
User Guide 253
Appendix B BCP Installation on the IBM BladeCenter T
Platform 255
Configuration information 256
Other required information 256
Installing the BCP software 256
Beginning the BCP Installation 257
Final steps 262
Tables
Table 1 Treatment reasons list in Available Reasons field 111
Table 2 Branding for calls between users within subdomains of a domain 114
Table 3 List of MCS voice prompts in the English l16 directory 117
Table 4 BCT worksheet 233
Table 5 Network bandwidth guidelines 241
Table 6 MCS network component dependencies 242
Table 7 Operational measurements for video 244
Table 8 Information required for installation and commissioning on the BCT
platform 256
Procedures
Procedure 1 Road map to single MAS service installation 26
Procedure 2 Road map for multiapplication MAS installation 28
Procedure 3 Road map to duplex MAS service installation 30
Procedure 4 Road map to n-Way MAS service installation 33
Procedure 5 Road map to MAS multiple service instance installation 34
Procedure 6 Road map for BCT installation and commissioning 38
Procedure 7 Attaching the Ethernet cable 40
Procedure 8 Configuring the management module for the network 41
Procedure 9 Connecting to the management module Web interface 42
Procedure 10 Determining the management module firmware version 43
Procedure 11 Updating the management module firmware 44
Procedure 12 Configuring the external and internal management module
network interfaces 45
Procedure 13 Restarting the management module from the management
module Web interface 46
Procedure 14 Backing up the management module configuration using the
Web interface 46
Procedure 15 Restoring the management module configuration file 47
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.

10 Contents
Procedure 16 Configuring the ESM IP address 50
Procedure 17 Connecting to the ESM Web interface 51
Procedure 18 Connecting to the ESM Web interface using the management
module 52
Procedure 19 Determining the ESM software version 52
Procedure 20 Configuring the ESM through the management module Web
interface 53
Procedure 21 Accessing general switch properties 54
Procedure 22 Configuring the external ports 55
Procedure 23 Configuring the trunk groups 55
Procedure 24 Configuring VLANS 56
Procedure 25 Restarting the ESM 56
Procedure 26 Determining the BladeServer firmware version 57
Procedure 27 Updating the Windows BladeServer firmware 58
Procedure 28 Updating the Linux BladeServer firmware 60
Procedure 29 Disabling local power control 64
Procedure 30 Preparing to load or install the MAS application 65
Procedure 31 Configuring MAS OS for your network 67
Procedure 32 Installing the Media Application Server platform 71
Procedure 33 Installing the MAS service software 75
Procedure 34 Installing multiple applications 78
Procedure 35 Connecting to the MAS Console using RDP 82
Procedure 36 Deactivating and verifying offline state of the MAS and MAS
service 82
Procedure 37 Starting the MAS 83
Procedure 38 Delayed locking of the MAS 84
Procedure 39 Immediate locking of the MAS 84
Procedure 40 Ending an active session 85
Procedure 41 Unlocking the MAS 86
Procedure 42 Configuring the component information on the System
Management Console 86
Procedure 43 Creating a pooled entity for a MAS service 87
Procedure 44 Configuring Routable Services information for MAS service
pooled entity 89
Procedure 45 Enabling MAS service in the end user service packages 89
Procedure 46 Creating the Terminal Service install disk 91
Procedure 47 Configuring the MAS platform and MAS Ad Hoc Conferencing
service 93
Procedure 48 Configuring the routable services information for Ad Hoc logical
entity 97
Procedure 49 Adding the Ad Hoc Conferencing service to the domain 98
Procedure 50 Enabling the Ad Hoc Conferencing service in the service
packages 98
Procedure 51 Configuring the MAS platform and Announcements service
parameters 101
Procedure 52 Configuring the duplex MAS platform and Announcements
service parameters 104
Procedure 53 Configuring the locale (or language) of your announce-
ments 105
Procedure 54 Logging on to the Announcements MAS 107
Nortel Media Application Server
MAS Installation and Commissioning
NN42020-307 01.13 Standard
4.0 8 November 2007
Copyright © 2007, Nortel Networks
.