Nortel 1000E Guide

Nortel Communication Server 1000
Communication Server 1000E
Maintenance
NN43041-700
.

Document status: Standard
Document version: 01.02
Document date: 20 June 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
June 2007
Standard 01.02. This document is issued to support Communication Server
1000 Release 5.0. Procedures for adding and replacing a CP PM Call
Server card and a Media Gateway Controller card are added.
May 2007
Standard 01.01. This document is issued to support Communication Server
1000 Release 5.0. This document contains information previously contained
in the following legacy documents, now retired: Communication Server
1000E: Maintenance (553-3041-500) and Communication Server 1000S:
Maintenance (553-3031-500).
January 2007
Standard 4.00. This document is up-issued to reflect addition of technical
content due to CR Q01542505.
July 2006
Standard 3.00. This document is up-issued with corrections from CR
Q01324850.
August 2005
Standard 2.00. This document is up-issued for Communication Server 1000
Release 4.5.
September 2004
Standard 1.00. This document is issued for Communication Server 1000
Release 4.0.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 9
Features 9
Other changes 9
How to get help 11
Contents 11
Getting help from the Nortel web site 11
Getting help over the telephone from a Nortel Solutions Center 11
Getting help from a specialist by using an Express Routing Code 12
Getting help through a Nortel distributor or reseller 12
Overview 13
Subject 13
Applicable systems 13
Intended audience 13
Conventions 13
Related information 13
Precautions 15
Contents 15
General precautions 15
Circuit cards 15
Communicating with the system 17
Contents 17
Introduction 17
System terminal access for CP PII and CP PIV Call Servers 18
System terminal access for Media Gateway Controller 20
System terminal access for MG 1000T 20
Telephony Manager 22
Element Manager 24
Accessing the system 24
Hardware maintenance tools 29
Contents 29
Introduction 29
Alarm/fan module features 29
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

6Contents
Compact flash cards 31
Circuit card features 32
NTDW61 CP PM Call Processor 33
NTDW61 CP PM Signaling Server 36
NT4N64 PII and NT4N39 PIV Call Processor features 37
CP PII and CP PIV System Utility card features 38
NTDW60 Media Gateway Controller card 39
NTDW60 Media Gateway Controller LEDs 40
NTDW62 and NTDW64 Media Gateway Controller daughterboards 42
NTDW65 Voice Gateway Media Card 42
NTDW65 Voice Gateway Media Card LEDs 43
Circuit card LEDs 44
Media Card LEDs 44
NTAK10 faceplate LEDs 45
NTAK79 faceplate LEDs 46
NTBK50 faceplate LEDs 47
NTAK09 and NTRB21 faceplate LEDs 48
NTDK20 SSC card faceplate LEDs 49
NTDK83 and NTDK99 IP daughterboard LEDs 52
ELAN network interface LEDs 54
Signaling Server LEDs 54
System alarms 55
Line transfer 56
External power loss 56
Software maintenance tools 57
Contents 57
Introduction 57
Maintenance applications 58
Diagnostic programs 59
Media Gateway Controller Local Diagnostic Shells 63
Media Gateway Controller log file 66
TM alarm management 66
Interactive diagnostics 67
Clearing faults 69
Contents 69
Fault clearing process 69
Fault indicators 72
Clearing Core Call Server faults 73
Clearing Signaling Server faults 79
Clearing MG 1000E faults 80
Clearing MG 1000T faults 87
Monitoring 100BaseT link voice Quality of Service 95
Clearing trunk faults 97
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

Contents 7
Clearing Terminal Server faults 100
Clearing IP Phone faults 100
Database management 101
Contents 101
Tools to backup and restore customer databases 101
Equipment Data Dump 102
Customer Configuration Backup and Restore 103
Replacing equipment 111
Contents 111
Removing CS 1000E Core Call Server cover 112
Replacing the NTDW61 CP PM Call Processor card 112
Replacing NTDW61 CP PM Signaling Server equipment 113
CP PM Signaling Server card replacement 113
Replacing the NTDW60 Media Gateway Controller card 121
Replacing the NTDW62 or NTDW64 DSP daughterboard 122
Replacing the NTDW65 Voice Gateway Media Card 123
Replacing the NT4N64 CP PII Call Processor card 124
Replacing the NT4N39AA CP PIV Call Processor card 125
Replacing the NT4N48 System Utility card 127
Replacing the NTDU67 Drive Carrier card (CP PII only) 128
Replacing the NTDU64 alarm/fan module 130
Replacing the NTDU65 power supply module 131
Accessing Media Gateway internal components 133
Replacing the NTAK02 SDI/DCH circuit card 134
Replacing the NTAK03 TDS/DTR circuit card 135
Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 136
Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 139
Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 140
Replacing equipment cards 141
Replacing the NT5K21 equipment card 142
Replacing the NTAG26 equipment card 143
Replacing the NTAK92 off-premises protection module 144
Replacing the NTDK20 SSC card 145
Replacing the NTTK25 software daughterboards 146
Replacing IP daughterboards 149
Element Manager 151
Contents 151
Call Server maintenance 151
Call Server backup, data dump, and restore 153
Signaling Server maintenance 155
Media Card maintenance 156
Gatekeeper backup and restore 156
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

8Contents
Remote upgrade 158
LD 36 analog trunk card status 160
Media Card maintenance 161
Contents 161
Introduction 161
Faceplate maintenance display codes 161
Replacing a Media Card 166
Verify Media Card software and firmware 166
IP Line and IP Phone maintenance and diagnostics 167
IP line shell commands 168
Media Card 32S and DSP daughterboard DSP tests 169
Proactive Voice Quality Management 171
Contents 171
Introduction 171
How voice quality monitoring works 172
Feature packaging 175
Supported system types 175
Feature implementation 175
Diagnosing and isolating voice-quality problems 179
SNMP interface 180
Heterogeneous environments 180
pbxLink connection 183
Contents 183
Introduction 183
pbxLink connection failure detection 183
LD 117 STAT SERV enhancement 185
Technical Assistance service 189
Contents 189
Nortel Technical Assistance Centers 189
Services available 191
Requesting assistance 193
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

9
New in this release
This chapter outlines the new or updated hardware, features and procedures
in Communication Server 1000E Maintenance (NN43041-700) Release
5.0 relative to Release 4.5..
Features See the following sections for information about feature changes:
•"System terminal access for Media Gateway Controller" (page 20)
•"Alarm/fan module features" (page 29)
•"Compact flash cards" (page 31)
•"NTDW61 CP PM Call Processor" (page 33)
•"NTDW61 CP PM Signaling Server" (page 36)
•"NTDW60 Media Gateway Controller card" (page 39)
•"NTDW62 and NTDW64 Media Gateway Controller daughterboards"
(page 42)
•"NTDW65 Voice Gateway Media Card" (page 42)
•"Media Gateway Controller Local Diagnostic Shells" (page 63)
•"Media Gateway Controller log file" (page 66)
•"Customer Configuration Backup and Restore" (page 103)
•"Replacing the NTDW61 CP PM Call Processor card" (page 112)
•"Replacing NTDW61 CP PM Signaling Server equipment" (page 113)
•Section "Replacing the NTDW60 Media Gateway Controller card" (page
121)
•"Replacing the NTDW62 or NTDW64 DSP daughterboard" (page 122)
•"Replacing the NTDW65 Voice Gateway Media Card" (page 123)
Other changes
•Rebranding of Optivity Telephony Manager to Telephony Manager
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

10 New in this release
•Element Manager updates
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.