Nortel 1000E Guide

Nortel Communication Server 1000
Communication Server 1000E
Maintenance
NN43041-700
.

Document status: Standard
Document version: 01.02
Document date: 20 June 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision history
June 2007
Standard 01.02. This document is issued to support Communication Server
1000 Release 5.0. Procedures for adding and replacing a CP PM Call
Server card and a Media Gateway Controller card are added.
May 2007
Standard 01.01. This document is issued to support Communication Server
1000 Release 5.0. This document contains information previously contained
in the following legacy documents, now retired: Communication Server
1000E: Maintenance (553-3041-500) and Communication Server 1000S:
Maintenance (553-3031-500).
January 2007
Standard 4.00. This document is up-issued to reflect addition of technical
content due to CR Q01542505.
July 2006
Standard 3.00. This document is up-issued with corrections from CR
Q01324850.
August 2005
Standard 2.00. This document is up-issued for Communication Server 1000
Release 4.5.
September 2004
Standard 1.00. This document is issued for Communication Server 1000
Release 4.0.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 9
Features 9
Other changes 9
How to get help 11
Contents 11
Getting help from the Nortel web site 11
Getting help over the telephone from a Nortel Solutions Center 11
Getting help from a specialist by using an Express Routing Code 12
Getting help through a Nortel distributor or reseller 12
Overview 13
Subject 13
Applicable systems 13
Intended audience 13
Conventions 13
Related information 13
Precautions 15
Contents 15
General precautions 15
Circuit cards 15
Communicating with the system 17
Contents 17
Introduction 17
System terminal access for CP PII and CP PIV Call Servers 18
System terminal access for Media Gateway Controller 20
System terminal access for MG 1000T 20
Telephony Manager 22
Element Manager 24
Accessing the system 24
Hardware maintenance tools 29
Contents 29
Introduction 29
Alarm/fan module features 29
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

6Contents
Compact flash cards 31
Circuit card features 32
NTDW61 CP PM Call Processor 33
NTDW61 CP PM Signaling Server 36
NT4N64 PII and NT4N39 PIV Call Processor features 37
CP PII and CP PIV System Utility card features 38
NTDW60 Media Gateway Controller card 39
NTDW60 Media Gateway Controller LEDs 40
NTDW62 and NTDW64 Media Gateway Controller daughterboards 42
NTDW65 Voice Gateway Media Card 42
NTDW65 Voice Gateway Media Card LEDs 43
Circuit card LEDs 44
Media Card LEDs 44
NTAK10 faceplate LEDs 45
NTAK79 faceplate LEDs 46
NTBK50 faceplate LEDs 47
NTAK09 and NTRB21 faceplate LEDs 48
NTDK20 SSC card faceplate LEDs 49
NTDK83 and NTDK99 IP daughterboard LEDs 52
ELAN network interface LEDs 54
Signaling Server LEDs 54
System alarms 55
Line transfer 56
External power loss 56
Software maintenance tools 57
Contents 57
Introduction 57
Maintenance applications 58
Diagnostic programs 59
Media Gateway Controller Local Diagnostic Shells 63
Media Gateway Controller log file 66
TM alarm management 66
Interactive diagnostics 67
Clearing faults 69
Contents 69
Fault clearing process 69
Fault indicators 72
Clearing Core Call Server faults 73
Clearing Signaling Server faults 79
Clearing MG 1000E faults 80
Clearing MG 1000T faults 87
Monitoring 100BaseT link voice Quality of Service 95
Clearing trunk faults 97
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

Contents 7
Clearing Terminal Server faults 100
Clearing IP Phone faults 100
Database management 101
Contents 101
Tools to backup and restore customer databases 101
Equipment Data Dump 102
Customer Configuration Backup and Restore 103
Replacing equipment 111
Contents 111
Removing CS 1000E Core Call Server cover 112
Replacing the NTDW61 CP PM Call Processor card 112
Replacing NTDW61 CP PM Signaling Server equipment 113
CP PM Signaling Server card replacement 113
Replacing the NTDW60 Media Gateway Controller card 121
Replacing the NTDW62 or NTDW64 DSP daughterboard 122
Replacing the NTDW65 Voice Gateway Media Card 123
Replacing the NT4N64 CP PII Call Processor card 124
Replacing the NT4N39AA CP PIV Call Processor card 125
Replacing the NT4N48 System Utility card 127
Replacing the NTDU67 Drive Carrier card (CP PII only) 128
Replacing the NTDU64 alarm/fan module 130
Replacing the NTDU65 power supply module 131
Accessing Media Gateway internal components 133
Replacing the NTAK02 SDI/DCH circuit card 134
Replacing the NTAK03 TDS/DTR circuit card 135
Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 136
Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 139
Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 140
Replacing equipment cards 141
Replacing the NT5K21 equipment card 142
Replacing the NTAG26 equipment card 143
Replacing the NTAK92 off-premises protection module 144
Replacing the NTDK20 SSC card 145
Replacing the NTTK25 software daughterboards 146
Replacing IP daughterboards 149
Element Manager 151
Contents 151
Call Server maintenance 151
Call Server backup, data dump, and restore 153
Signaling Server maintenance 155
Media Card maintenance 156
Gatekeeper backup and restore 156
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

8Contents
Remote upgrade 158
LD 36 analog trunk card status 160
Media Card maintenance 161
Contents 161
Introduction 161
Faceplate maintenance display codes 161
Replacing a Media Card 166
Verify Media Card software and firmware 166
IP Line and IP Phone maintenance and diagnostics 167
IP line shell commands 168
Media Card 32S and DSP daughterboard DSP tests 169
Proactive Voice Quality Management 171
Contents 171
Introduction 171
How voice quality monitoring works 172
Feature packaging 175
Supported system types 175
Feature implementation 175
Diagnosing and isolating voice-quality problems 179
SNMP interface 180
Heterogeneous environments 180
pbxLink connection 183
Contents 183
Introduction 183
pbxLink connection failure detection 183
LD 117 STAT SERV enhancement 185
Technical Assistance service 189
Contents 189
Nortel Technical Assistance Centers 189
Services available 191
Requesting assistance 193
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

9
New in this release
This chapter outlines the new or updated hardware, features and procedures
in Communication Server 1000E Maintenance (NN43041-700) Release
5.0 relative to Release 4.5..
Features See the following sections for information about feature changes:
•"System terminal access for Media Gateway Controller" (page 20)
•"Alarm/fan module features" (page 29)
•"Compact flash cards" (page 31)
•"NTDW61 CP PM Call Processor" (page 33)
•"NTDW61 CP PM Signaling Server" (page 36)
•"NTDW60 Media Gateway Controller card" (page 39)
•"NTDW62 and NTDW64 Media Gateway Controller daughterboards"
(page 42)
•"NTDW65 Voice Gateway Media Card" (page 42)
•"Media Gateway Controller Local Diagnostic Shells" (page 63)
•"Media Gateway Controller log file" (page 66)
•"Customer Configuration Backup and Restore" (page 103)
•"Replacing the NTDW61 CP PM Call Processor card" (page 112)
•"Replacing NTDW61 CP PM Signaling Server equipment" (page 113)
•Section "Replacing the NTDW60 Media Gateway Controller card" (page
121)
•"Replacing the NTDW62 or NTDW64 DSP daughterboard" (page 122)
•"Replacing the NTDW65 Voice Gateway Media Card" (page 123)
Other changes
•Rebranding of Optivity Telephony Manager to Telephony Manager
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

10 New in this release
•Element Manager updates
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

11
How to get help
Contents This section contains the following topics:
•"Getting help from the Nortel web site" (page 11)
•"Getting help over the telephone from a Nortel Solutions Center" (page
11)
•"Getting help from a specialist by using an Express Routing Code"
(page 12)
•"Getting help through a Nortel distributor or reseller" (page 12)
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
web site, and you have a Nortel support contract, you can also get help over
the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

12 How to get help
Outside North America, go to the following web site to obtain the telephone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

13
Overview
This document is a global document. Contact your system supplier or your
Nortel representative to verify that the hardware and software described
are supported in your area.
Subject This document describes system maintenance for the CS 1000E system.
Note on legacy products and releases
This NTP contains information about systems, components, and features
that are compatible with Nortel Communication Server 1000 Release 5.0
software. For more information about legacy products and releases, click the
Technical Documentation link under Support on the Nortel home page:
www.nortel.com
Applicable systems
This document applies to the Communication Server 1000E (CS 1000E)
system.
Intended audience
This document is intended for individuals who configure, maintain, and
troubleshoot CS 1000E systems.
ConventionsIn this document, the CS 1000E system is referred to generically as
"system."
Related information
This section lists information sources that relate to this document.
NTPs The following NTPs are referenced in this document:
•Converging the Data Network with VoIP Fundamentals (NN43001-260)
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

14 Overview
•Circuit Card Reference (NN43001-311)
•Signaling Server Installation and Commissioning (NN43001-312)
•IP Phones Fundamentals (NN43001-368)
•Software Input/Output Administration (NN43001-611)
•Element Manager System Reference – Administration (NN43001-632)
•Software Input/Output Reference – Maintenance (NN43001-711)
•Software Input/Output Reference – System Messages (NN43001-712)
•Communication Server 1000 Fault Management – SNMP
(NN43001-719)
•Traffic Measurement: Formats and Outputs Reference (NN43001-750)
•Communication Server 1000EPlanning and Engineering (NN43041-220)
•Communication Server 1000E Installation and Commissioning
(NN43041-310)
•Communication Server 1000E Upgrades (NN43041-458)
•Telephony Manager 3.1 Telemanagement Applications Fundamentals
(NN43050-602)
•IP Line Fundamentals (NN43100-500)
Online To access Nortel documentation online, click the Technical Documentation
link under Support on the Nortel home page:
www.nortel.com
CD-ROM
To obtain Nortel documentation on CD-ROM, contact your Nortel Networks
customer representative.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

15
Precautions
Contents This section contains the following topics:
•"General precautions" (page 15)
•"Circuit cards" (page 15)
General precautions
CS 1000 equipment is based on solid state circuitry that is sensitive to static
electricity and environmental conditions. Follow the precautions in this
chapter to avoid personal injury and equipment damage.
DANGER
To avoid the danger of electric shock, be careful when working
with power equipment and connections. Warning notices are
displayed and must be heeded.
Wear an antistatic wrist strap when handling circuit cards to prevent damage
caused by static electricity.
Circuit cardsHandle the circuit cards as follows:
•Wear an antistatic wrist strap before handling circuit cards.
•Handle the cards by the card stiffeners and edges only. Do not touch the
contacts or components.
•Keep the cards installed in the system as much as possible to avoid dirty
contacts and unnecessary wear.
•Set the cards on a protective antistatic bag. If an antistatic bag is
not available, hold the card, or set it in a card slot unseated from the
connectors.
•Unpack or handle the cards away from electric motors, transformers,
or similar machinery.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

16 Precautions
•Store the cards in protective packing. Do not stack cards on top of each
other unless they are packaged.
•Store the cards in a dry dust-free area.
During repair and maintenance procedures:
•Turn off the power switch, if there is one.
•Software-disable the cards, if applicable, before they are removed or
inserted.
•Hardware-disable the cards, whenever there is an enable/disable switch,
before they are removed or inserted.
•Insert the cards into compatible slots only.
•Return defective or heavily contaminated cards to a repair center; do not
try to repair or clean them.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

17
Communicating with the system
Contents This section contains the following topics:
•"Introduction" (page 17)
•"System terminal access for CP PII and CP PIV Call Servers" (page 18)
•"System terminal access for Media Gateway Controller" (page 20)
•"System terminal access for MG 1000T" (page 20)
•"Telephony Manager" (page 22)
•"Element Manager" (page 24)
•"Accessing the system" (page 24)
IntroductionSend maintenance commands and receive system messages (status and
error messages) by communicating with the system through one or more of
the following input/output devices or management tools:
•TTY or VDT terminal as an input/output device
•PC running terminal emulation software
•RS-232-C compatible printer as an output-only device
•Telephony Manager (TM)
•Maintenance telephone as an input-only device
•Element Manager
See Communication Server 1000E Installation and Commissioning
(NN43041-310) for information about how to connect these devices and
management tools.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

18 Communicating with the system
System terminal access for CP PII and CP PIV Call Servers
Terminal Server
Because each CS 1000E Core Call Server provides only two ports for serial
devices, the Terminal Server is used to provide the necessary standard
serial ports for applications and devices that require them, such as printers
and Call Detail Recording (CDR). The Terminal Server is also used to
connect maintenance terminals and modems for support staff.
The Terminal Server provides an rlogin service that allows serial devices
to establish dedicated connections to pseudo TTY (PTY) ports on the Call
Server. (The Terminal Server therefore serves the same purpose as Serial
Data Interface [SDI] and Multipurpose Serial Data Link [MSDL] cards in
Large Systems.) You can telnet through the Terminal Server to individual
components on the ELAN subnet, and therefore obtain maintenance access
for each device. You can also access the Terminal Server from a remote
PC by dialing the onboard modem.
As the Terminal Server is configured to automatically log in to the active
Call Server upon startup, only one Terminal Server is required for each
Call Server pair.
While the Terminal Server is needed for serial port access to the Call Server,
it can also be optionally configured to provide access to Media Gateway
1000T (MG 1000T) serial ports for maintenance purposes.
For more details on installing and configuring the Terminal Server,
see Communication Server 1000E Installation and Commissioning
(NN43041-310).
System terminal
When a system terminal is installed locally, it is typically connected to a
serial port on the Terminal Server. This ensures continued access to the
active Call Server. When a system terminal is installed at a remote location,
a modem and a telephone line are required between the system terminal
and the Terminal Server.
Figure 1 "CS 1000E local and remote access system terminals" (page 19)
shows a typical system terminal configuration to the Call Servers.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

System terminal access for CP PII and CP PIV Call Servers 19
Figure 1
CS 1000E local and remote access system terminals
With the CS 1000E, a system terminal can also connect directly to the Call
Server, Signaling Server, Media Cards, and Media Gateway 1000T (MG
1000T).
When a system terminal is installed directly on the CP PII or CP PIV Call
Server, it connects to the com 1 port.
When a system terminal connection is made to a CP PM Call Server, the
com (SDI) port is routed through the backplane of the shelf to the 50 pin
MDF connector. The NTAK19EC cable ships with the CP PM that adapts the
50 pin MDF to a 25 pin DB connector for connectivity. A 25 pin null modem
cable is required to adapt the SDI port to a typical PC serial port. Port0 is
used for maintenance access. Port1 is for an external modem connection.
When a system terminal is installed on the Signaling Server, the rear serial
port is the primary port for maintenance and administration.
When a system terminal connects to an MG 1000E, it connects to the Small
System Controller (SSC) through an SDI port on the rear of the MG 1000E.
The Voice Gateway Media Card faceplate provides a female 8-pin mini-DIN
serial maintenance port for system terminal connection. The maintenance
port on the Shielded 50-pin to Serial/ELAN/TLAN Adapter (L-Adapter)
provides an alternative to the faceplate maintenance port. For details, see
the Voice Gateway Media Card installation in Communication Server 1000E
Installation and Commissioning (NN43041-310).
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.

20 Communicating with the system
Remote TTY
If a Media Gateway is using an SSC, the three SDI ports available on the
SSC card can be used as additional system TTYs. All applications on SDI
ports of the Call Server SSC, with the exception of a Low Speed Link (LSL),
are supported on the SDI ports of the MG 1000E SSC.
The purpose of a remote TTY is to access the Call Server from an MG
1000E. However, TTYs configured on the Call Server cannot access the
MG 1000E.
If the MG 1000E is configured to be survivable, the SDI ports of the MG
1000E SSC can be used during survival mode, and function as a TTY
connected to a standalone CS 1000. However, the TTY has no access to
either LD 43 or LD 143. In survival mode, the SDI ports of the MG 1000E
cannot be used to access the Call Server. Either port on the Signaling
Server can be used for remote access.
System terminal access for Media Gateway Controller
Each Media Gateway Controller (MGC) installed in a CS 1000E has 3
serial ports: SDI0, SDI1, and SDI2. SDI2 is not available during system
initialization and therefore cannot be used to access installation menus.
MGC serial ports can be used for local debug purposes or configured as
system terminals in LD 17. Unlike the Small System Controller (SSC) SDI
ports, all MGC SDI ports are configured through software. The MGC does
not have DIP switches. Furthermore, the remote SDI feature of the MGC
eliminates the need for a terminal server or TTY on a system with MGC
architecture.
See Communication Server 1000E Installation and Commissioning
(NN43041-310) for more detail about configuring MGC serial ports.
System terminal access for MG 1000T
When a system terminal is installed locally with an MG 1000T, it connects
to the SSC card on the MG 1000T Core through a rear SDI port. The
NTBK48 three-port cable can be connected to the SDI port to provide a total
of three serial connections.
When a system terminal is installed at a location that is remote from the MG
1000T, modems and a telephone line are required between the terminal
and the SDI port.
System terminals connected to the MG 1000T cannot be used to access the
Call Server or MG 1000E.
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.