Nortel CallPilot Operating and maintenance instructions

CallPilot
Installation and Configuration
Part 2: 200i Server Hardware Installation
Product release 1.07 Standard 1.0 May 2000
555-7101-213

P0905786

CallPilot
Installation and Configuration
Part 2: 200i Server Hardware Installation
Publication number: 555-7101-213
Product release: 1.07
Document release: Standard 1.0
Date: May 2000
Copyright © 2000 Nortel Networks, All Rights Reserved
Printed in the United States of America
Information is subject to change without notice. Nortel Networks reserves the right to make changes
in design or components as progress in engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and CallPilot is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation
of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
Violations of the license by alternative usage of any portion of this process or the related hardware
constitutes grounds for an immediate termination of the license and Nortel Networks reserves the
right to seek all allowable remedies for such breach.
The information on the following page contains Nortel Networks and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, How the World Shares Ideas, and
Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN,
Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1,
SL-100, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
ACCENT is a trademark of Accent Software International Ltd.
ACTION REQUEST SYSTEM and AR SYSTEM are trademarks of Remedy Corporation.
AMDEK is a trademark of Amdek Corporation.
ANSI is a trademark of the American National Standards Institute, Inc.
AT&T is a trademark of American Telephone and Telegraph Corporation.
ATRIA is a trademark of Pure Atria Corporation.
CASEWARE is a trademark of Caseware International, Inc.
CLEARCASE is a trademark of Rational Software Corporation.
CONTINUUS is a trademark of Continuus Software Corporation.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
FRAME, FRAMEBUILDER, FRAMEMAKER, and POSTSCRIPT are trademarks of Adobe Systems
Incorporated.
HELVETICA is a trademark of Eltra Corporation.
HITACHI is a trademark of Hitachi Limited.
LOGITECH is a trademark of Logitech, Inc.
MACINTOSH and APPLE are trademarks of Apple Computer Inc.
MFA is a trademark of Astec International Ltd.
MICROSOFT, MS-DOS, POWERPOINT, WINDOWS, and WINDOWS NT are trademarks of
Microsoft Corporation.
NOVELL is a trademark of Novell, Inc.
PCANYWHERE is a trademark of Symantec Corporation.
PROMARK and RHOBOT are trademarks of DMI Promark, Inc.
SONY is a trademark of Sony Corporation.
SYBASE is a trademark of Sybase, Inc.
TIMES is a trademark of Heidelberger Druckmaschinen Aktiengesellschaft.
3COM is a trademark of 3Com Corporation.
UNIX is a trademark of X/Open Company Limited.
WINRUNNER is a trademark of Mercury Interactive Corporation.

Part 2: 200i Server Hardware Installation v
Publication history
May 2000 Standard 1.0 of CallPilot Installation and Configuration,
Part 2: 200i Server Hardware Installation is released.

vi CallPilot
Publication history Standard 1.0

Part 2: 200i Server Hardware Installation vii
Contents
1Before you begin 9
Installation flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installation steps for the 200i server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Site inspection checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Customer-supplied equipment checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Required tools and additional materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Preinstalled software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Nortel Networks supplied software media . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2Safe handling of CallPilot components 19
General safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Handling components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Handling hard disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3About the 200i server 25
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Introducing the 200i server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
I/O breakout panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Peripheral connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4Installing the server, cables, and peripheral devices 41
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
About the Equipment LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Starting the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Positioning the 200i server on the switch shelf . . . . . . . . . . . . . . . . . . . . . . . 49
Connecting the intermediate SCSI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Preparing SCSI devices for connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Preparing the modem for connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Connecting peripheral devices to the 200i server. . . . . . . . . . . . . . . . . . . . . . 67
Completing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Restarting the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

viii CallPilot
Contents Standard 1.0
Index 81

Part 2: 200i Server Hardware Installation 9
Chapter 1
Before you begin
In this chapter
Installation flowchart 10
Installation steps for the 200i server 11
Site inspection checklist 12
Customer-supplied equipment checklist 14
Required tools and additional materials 15
Preinstalled software 17
Nortel Networks supplied software media 18

10 CallPilot
Before you begin Standard 1.0
Installation flowchart
The following flowchart shows the steps to complete in Part 2 of the CallPilot
installation.

Part 2: 200i Server Hardware Installation 11
May 2000 Before you begin
Installation steps for the 200i server
Installation steps
1Complete the server hardware installation as described in this part (Part 2
of this binder).
2Program the switch as described in Part 3 of this binder.
3Skip the chapters in Part 3 of this binder that discuss connecting the server
to the switch or to the CLAN (this is done in Part 2).
4Follow the steps in the chapter “Configuring the server software-common
dialog boxes for all switch types” in Part 3 of this binder.
5Follow the steps in the section for Meridian 1 in the chapter “Configuring the
server software-switch-specific dialog boxes” in Part 3 of this binder.
6Change the default passwords as described in Part 3 of this binder.
7Configure Remote Access Service as described in Part 3 of this binder.
8Configure pcANYWHERE as described in Part 3 of this binder.
9Verify that CallPilot can receive calls as described in Part 3 of this binder.
10 Install the Administration client software as described in Part 4 of this
binder.

12 CallPilot
Before you begin Standard 1.0
Site inspection checklist
Check Description
Ensure that the area is clean and clear of any debris.
Ensure that there is adequate space for all equipment.
Ensure that there is a desk, shelf, or table available for server VGA monitor,
keyboard, mouse, and modem.
Ensure that there is adequate air-flow room around the peripheral equipment
for ventilation.
Ensure that there are no heat sources near the peripheral equipment.
Ensure that an analog phone line is available for the modem.
Ensure that the area is isolated from strong electromagnetic fields and
electrical noise sources (such as air conditioners, large fans, motors, radio or
TV transmitters, or high-frequency security devices).
Ensure that there is a sufficient number of adequate grounded electrical outlets
or power bars for all equipment. There should be one outlet for each of the
following items:
 VGA monitor (for temporary connection)
 modem
 CD-ROM drive
 tape drive (optional)
 ELAN hub power cord
 administration PC and monitor
 customer-supplied network equipment (if required)

Part 2: 200i Server Hardware Installation 13
May 2000 Before you begin
Ensure that jacks and cables are ready for all required connections.
Obtain the following items for all equipment on both the CLAN and the
ELAN:
 unique computer names
 IP addresses
 subnet masks
Check Description

14 CallPilot
Before you begin Standard 1.0
Customer-supplied equipment checklist
Use this checklist to ensure that you have the required equipment to be supplied
by the customer.
Check Description
A PC that can be used as an Administration Client PC.
Refer to Part 4 of this binder for details on the Administration
Client PC.
A web server PC if the customer has purchased Web Messaging.
Refer to the Web Messaging documentation for details.
For the Desktop Messaging feature, a TCP/IP-based CLAN is
required that can connect Desktop Messaging users to the server.
A hub for the CLAN if a CLAN is present (or appropriate
alternative).
Jacks and a cable ready to connect the server to the CLAN. A
CLAN is optional.
Ethernet connections ready at the Meridian 1 switch (cables and
Ethernet transceivers/MAUs).
A TCP/IP-based ELAN that connects the switch and the server.
The administrative PC can also be on the ELAN or the CLAN.
A hub for the ELAN if applicable (or appropriate alternative).
An ELAN hub power cord.
(Optional) A cable ready to connect the ELAN to the customer
WAN.

Part 2: 200i Server Hardware Installation 15
May 2000 Before you begin
Required tools and additional materials
Use this checklist for the tools and materials you might need to perform
installation and maintenance tasks.
Check Description
Phillips cross-head screwdriver
Standard slot-head screwdriver (1/4" and 1/2")
Set of hex nut drivers
Sidecutters
Jumper removal tool
Tape measure for determining cable lengths
Tweezers
Antistatic ESD wrist strap (recommended)
Pen or pencil for writing notes, cable lengths, and cable
identifications
Flashlight for examining interior of chassis
Cable tie wraps
Pen or pencil for noting cable lengths and labeling cables
Cable identification labels
Equipment log. This is used to record the model and serial
number of the system, all installed options, and other
information.
Null modem serial cable (it can be useful for troubleshooting)

16 CallPilot
Before you begin Standard 1.0
Laptop computer and CD-ROM drive (to read documentation
on CD and to connect directly to the server for
troubleshooting)
Check Description

Part 2: 200i Server Hardware Installation 17
May 2000 Before you begin
Preinstalled software
What is installed at the factory
The following software is installed at the factory before the server ships:
 Windows NT 4.0 Server operating system
 Windows NT Service Pack 5, with specific configuration
 SNMP and Remote Access Service (RAS)
 software for the switch-connectivity hardware
 CallPilot software
 SQL Anywhere database
 pcANYWHERE32 version 8.0
.
CAUTION
Do not activate screen saver
Do not activate screen savers on CallPilot servers. Screen savers
consume significant CPU and impact CallPilot’s response time.
.
CAUTION
Do not install additional software on the CallPilot server
Only the software that comes with CallPilot is supported on the
CallPilot server. If you install additional software, you can cause
CallPilot to function improperly.

18 CallPilot
Before you begin Standard 1.0
Nortel Networks supplied software media
Introduction
The following software media is supplied with the 200i server. Store this media
in a safe place and use when instructed in the documentation. CallPilot server
software is preinstalled at the factory, so you might not be asked to use some of
these CDs unless you are performing recovery procedures, reinstallation, or an
upgrade.
Software media Part number
Win NT 4.0 OS Recovery CD NTRH8027
Application Server Master Driver CD
Bootable NTRH8101
CallPilot 1.07 Server S/W CD NTUB40AC
CallPilot 1.07 Admin Client CD NTUB41AC
CallPilot 1.07 Desktop Messaging CD NTUB42AC
CallPilot 1.07 Global PEP S/W CD NTUB43AC
CallPilot 1.07 Language Prompts CD set (3) NTUB44BC
CallPilot 1.07 Web Messaging CD NTUB45AC

Part 2: 200i Server Hardware Installation 19
Chapter 2
Safe handling of CallPilot
components
In this chapter
General safety 20
Handling components 22
Handling hard disks 24

20 CallPilot
Safe handling of CallPilot components Standard 1.0
General safety
Introduction
If you need to replace or upgrade any system parts, follow Nortel Networks
safety guidelines to prevent personal injury and damage to the server or
replacement parts.
Nortel Networks recommends the following safety guidelines for performing
installation and maintenance procedures:
 Plug peripheral devices into properly grounded power sources to prevent
electric shock.
 Use a surge protector or uninterruptible power supply to protect your
system from sudden increases and decreases in electrical power.
 Ensure that nothing rests on peripheral cables, and that cables will not be
tripped over or stepped on.
 Do not push foreign objects into any server opening.
 Protectthe server from electrostatic discharge by wearing an antistatic wrist
strap attached to any unpainted metal surface on the switch when handling
components.
Cooling and airflow
For proper cooling and airflow, always install the chassis top cover before
turning on the system. You risk damaging system parts if you operate the system
without the cover in place.
.
WARNING
Risk of personal injury and equipment damage
Field maintenance must always be performed by fully qualified,
trained personnel.