Nortel 5100 Series Release 2.3.3 Quick setup guide

Enterprise: Common
Solution Integration Guide for
Multimedia Communication
Server 5100/WLAN/Blackberry
Enterprise Server
NN49000-302
.

Document status: Standard
Document version: 01.01
Document date: 24 May 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Sourced in Canada.

3
Contents
How to get help 5
Finding the latest updates on the Nortel Web site 5
Getting help from the Nortel Web site 5
Getting help over the phone from a Nortel Solutions Center 6
Getting help from a specialist by using an Express Routing Code 6
Getting help through a Nortel distributor or reseller 6
About this document 7
Audience 7
Overview 9
Prerequisites 11
Knowledge requirements 11
Capturing integration parameters 11
Establishing the system baseline 13
Wireless Client Manager installation 15
Wireless Client Manager installation prerequisites 15
Wireless Client Manager installation procedures 15
Installing Wireless Client Manager 15
Running Wireless Client Manager scripts 17
BlackBerry Enterprise Server configuration 19
BlackBerry Enterprise Server configuration procedures 19
Creating a service account and mailbox 19
Configuring Microsoft Windows permissions for the service account 20
Configuring Microsoft Exchange permissions for the service account 20
Installing JDBC drivers 21
Installing Microsoft Exchange 2003 System Manager Tools 21
Installing the BlackBerry Enterprise Server 22
Configuring BlackBerry Enterprise Server 28
Adding users to the BlackBerry Enterprise Server 30
Activating the handheld on the BlackBerry Enterprise Server 31
Wireless Client installation 33
Wireless Client installation prerequisites 33
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

4Contents
Wireless Client installation procedures 33
Downloading the Wireless Client application 34
Installing the Wireless Client application 35
Configuring Wireless Client system settings 35
Connecting to the MCS 39
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

5
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time of product
release. To check for updates to the latest documentation and software for
BlackBerry Enterprise Server for Exchange and Multimedia Communication
Server 5100 (MCS 5100), click one of the following links:
For the... Go to...
Latest MCS 5100 software Nortel page for MCS 5100 software located at:
http://www130.nortelnetworks.com/go/main.js
p?cscat=SOFTWARE&resetFilter=1&poid=1
2482
Latest BlackBerry Enterprise Server for
Exchange software http://www.blackberry.com
Latest MCS 5100 documentation Nortel page for MCS 5100 documentation
located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=DOCUMENTATION&resetFilter=1&po
id=12482
Latest BlackBerry Enterprise Server for
Exchange documentation http://www.blackberry.com
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

6How to get help
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchase a service contract for your Nortel product from a distributor
or authorized reseller, you can contact the technical support staff for that
distributor or reseller.
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

7
About this document
This document describes the planning and configuration steps required for
integrating the BlackBerry Enterprise Server (BES) with the Multimedia
Communication Server 5100 (MCS 5100) system.
The following systems and software releases are covered in this guide:
•BlackBerry Enterprise Server for Exchange Release 4.1
•Multimedia Communication Server 5100 Release 4.0
This document is intended to be a stand-alone guide, covering the
prerequisites to and implementation of a successful BES/MCS 5100
integration. A minimum skill set and level of understanding is assumed.
Audience The intended audience for this document includes network planners,
installers, and maintenance personnel.
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

8About this document
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

9
Overview
Figure 1 "MCS 5100/BES integration process" (page 9) shows the sequence
of procedures you perform to integrate the BlackBerry Enterprise Server
(BES) and Multimedia Communication Server 5100 (MCS 5100) systems.
Figure 1
MCS 5100/BES integration process
The tasks in the BES/MCS 5100 systems integration process are listed
in Table 1 "Task Completion Checklist" (page 9). Use this checklist to
implement the integration.
Table 1
Task Completion Checklist
Task Reference
Install Wireless Client Manager 1. "Installing Wireless Client Manager" (page 15)
2. "Running Wireless Client Manager scripts" (page 17)
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.

10 Overview
Task Reference
Configure BlackBerry Enterprise
Server 1. "Creating a service account and mailbox" (page 19)
2. "Configuring Microsoft Windows permissions for the
service account" (page 20)
3. "Configuring Microsoft Exchange permissions for
the service account" (page 20)
4. "Installing JDBC drivers" (page 21)
5. "Installing Microsoft Exchange 2003 System
Manager Tools " (page 21)
6. "Installing the BlackBerry Enterprise Server" (page
22)
7. "Configuring BlackBerry Enterprise Server" (page
28)
8. "Adding users to the BlackBerry Enterprise Server
" (page 30)
9. "Activating the handheld on the BlackBerry
Enterprise Server" (page 31)
Install Wireless Client 1. "Downloading the Wireless Client application " (page
34)
2. "Installing the Wireless Client application " (page 35)
3. "Configuring Wireless Client system settings" (page
35)
4. "Connecting to the MCS" (page 39)
Enterprise: Common
Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server
NN49000-302 01.01 Standard
MCS 5100 4.0 24 May 2007
Copyright © 2007, Nortel Networks
.