Nortel 1000 Con?guration guide User manual

Nortel Communication Server 1000
Communication Server 1000
with Microsoft Exchange
Server 2007 Unified Messaging
Fundamentals
Release: Release 5.5
Document Revision: 02.04
www.nortel.com
NN43001-122
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Nortel Communication Server 1000
Release: Release 5.5
Publication: NN43001-122
Document release date: 24 October 2008
Copyright © 2008 Nortel Networks
All Rights Reserved.
Sourced in Canada
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this Release 5
Other 5
Revision History 5
How to get help 7
Contents 7
Getting help from the Nortel web site 7
Getting help over the telephone from a Nortel Solutions Center 7
Getting help from a specialist by using an Express Routing Code 8
Getting help through a Nortel distributor or reseller 8
Communications Server 1000 with Microsoft Exchange Server
2007 Unified Messaging 9
Overview 9
Multiple Microsoft Exchange Unified Messaging servers on a single
network 11
Operational Considerations 12
Microsoft Exchange Unified Messaging operational characteristics 13
CS 1000 set configuration 14
SIP provisioning guidelines 14
Configuration of Communications Server 1000 with Microsoft
Exchange Server 2007 Unified Messaging 17
Configure a new user mailbox for Microsoft Exchange Unified Messaging 18
Enable a new user mailbox for use with Microsoft Exchange Unified
Messaging 22
Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25
Configure the Operator Assistance feature 30
Install Geomant Message Waiting Indicator (MWI) application 33
Installation of Multiple MWI applications 34
Configure Geomant Message Waiting Indicator (MWI) application 34
Additional notes on configuring CS1000 for MWI 38
Configure Microsoft Exchange Unified Messaging in CS 1000 Element
Manager 38
Configure a Node in Element Manager for use with Microsoft Exchange Unified
Messaging 38
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
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Configure Subscriber Access, Auto Attendant, and MWI DN information 40
Configure information for the MWI Application DN 43
Select MWI Dial Plan type 43
Voice mail softkeys configuration 44
Allowing calling party numbers to update while leaving message 44
Disable a user mailbox 45
Remove a user mailbox 47
Remove a dial plan 49
Disable Operator Assistance feature 50
Remove Operator Assistance feature 51
Disable MWI service for a user phone set 52
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.

5
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New in this Release
There have been no updates to the document in this release.
Other Revision History
October 2008 Standard 02.04. This document is up-issued to reflect changes in the section
Configure a new dial plan for Microsoft Exchange Unified messaging to
support to support Communication Server 1000 Release 5.0 and Microsoft
Exchange 2007 Unified Messaging.
May 2008 Standard 02.03. This document is issued to reflect changes in technical
content.
March 2008 Standard 02.02. This document is issued to reflect changes due to
CR#Q01808992.
December 2007 Standard 02.01. This document is issued to support Communication Server
1000 Release 5.5.
August 2007 Standard 01.01. This document is issued to support Communication Server
1000 Release 5.0 and Microsoft Exchange 2007 Unified Messaging.
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.

6New in this Release
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.

7
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How to get help
Contents This section contains information on the following topics:
•Getting help from the Nortel web site
•Getting help over the telephone from a Nortel Solutions Center
•Getting help from a specialist by using an Express Routing Code
•Getting help through a Nortel distributor or reseller
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support web site, and you have a Nortel support contract, you can also get
help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.

8How to get help
Outside North America, go to the following web site to obtain the telephone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
www.nortel.com
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.

9
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Communications Server 1000 with
Microsoft Exchange Server 2007
Unified Messaging
Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging
enables interoperability between the voice service capabilities of
Communication Server 1000 and the Unified Messaging solution provided
as a component of Microsoft Exchange Server 2007. This interoperability
provides the following capabilities:
•Call Answering: With call answering, Communications Server 1000
with Microsoft Exchange Server 2007 Unified Messaging is configured
to answer incoming calls on behalf of a user by playing their personal
greeting, recording a voice message from the caller, and submitting it
for delivery to the user inbox as an e-mail message.
•Subscriber Access: enables dial-in access for users. A subscriber
dialing into the Microsoft Exchange Unified Messaging system
accesses their mailbox using Outlook 2007 Voice Access, enabling
access using either a telephone keypad or voice inputs. When dialed
into the Unified Messaging system using a telephone, a subscriber or
user can perform the following functions:
—Listen to, forward, or reply to voice mail messages, and call the
sender of the voice mail.
—Listen to calendar information.
—Access or dial contacts stored in the global address list or in a
personal contact list.
—Accept or cancel meeting requests.
—Set a voice mail Out-of-Office message.
—Set security preferences and personal options.
•Auto Attendant: Provides a set of voice prompts that provides access
to the Microsoft Exchange Unified Messaging system by external
users. Using the Auto Attendant, the external user navigates the menu
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.

10 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging
structure, using either the telephone keypad or speech inputs, to place
a call to a user or to locate a user for the purpose of placing a call to
that user. In addition, the Auto Attendant gives system administrators
the ability to perform the following functions:
—Create a customizable set of menus for use by external users.
—Define informational greetings, business hours greetings, and
non-business hours greetings, and greetings for holiday schedules.
—Add instructions for callers describing how to search the
organizational directory, and how to connect to a specific user by
means of their extension number.
—Enable access for external callers to the operator. For more
information, see “Configure the Operator Assistance feature” (page
30).
•Play on Phone: Allows a Microsoft Exchange Unified
Messaging-enabled user to access a voice mail message
through Outlook 2007 or Outlook Web Access and listen to the
message over a telephone.
•Message Waiting Indication (MWI): Designed by Geomant, the MWI
application is an add-on to the Microsoft Exchange Unified Messaging
Server 2007 which provides support for MWI notifications to users
connected to the Microsoft Exchange Unified Messaging Server. For
more information on the installation and configuration of the Geomant
MWI application, see “Install Geomant Message Waiting Indicator
(MWI) application” (page 33) and “Configure Geomant Message
Waiting Indicator (MWI) application” (page 34).
Note: The MWI 2007 software is a third-party software developed
by Geomant. Information on Geomant and MWI 2007 is provided
in this documentation for ease of reference only. Nortel does not
sell, warrant or provide operational support for Geomant’s MWI
2007 software product, nor warrant the accuracy of MWI 2007
descriptions contained in this document. Customers using this
document are strongly recommended to obtain the most recent MWI
2007 documentation from Geomant.
Nortel Communication Server 1000
Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals
NN43001-122 02.04
24 October 2008
Copyright © 2008 Nortel Networks
.