Nortel 1000S User manual

Nortel Networks Communication Server 1000
Nortel Networks Communication Server 1000 Release 4.0
Hospitality Integrated Voice Services
Service Implementation Guide
Document Number: 553-3001-359
Document Release: Standard 2.00
Date: September 2004
Year Publish FCC TM
Copyright © 2003— 2004 Nortel Networks
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant.
SL-1, Succession, and Meridian 1 are trademarks of Nortel Networks.
Title page

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Hospitality Integrated Voice Services Service Implementation Guide
4
Revision history
September 2004
Standard 2.00. This document is up-issued for Communication Server 1000
Release 4.0. Prior to CS 1000 Release 4.0, the title of this document was
Meridian Integrated Voice Services: Description, Installation,
Administration, and Maintenance (555-3001-103).
October 2003
Standard 1.00. This document is a new NTP for Succession 3.0. It was created
to support a restructuring of the Documentation Library. This document
contains information previously contained in the following legacy document,
now retired: Meridian Integrated Voice Services: Description, Installation,
Administration, and Maintenance (555-3001-103).

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553-3001-359 Standard 2.00 September 2004

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Hospitality Integrated Voice Services Service Implementation Guide
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Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . 11
Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Guest and staff operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Background Terminal Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Security .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Hospitality Integrated Voice Services capacity expansion . . . . . . . 24
Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Faceplate description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Backplane connections through the Ethernet adapter . . . . . . . . . . . 28
Engineering guidelines . . . . . . . . . . . . . . . . . . . . . . 31
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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System software engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Packaging requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System resource and network requirements .. . . . . . . . . . . . . . . . . . 33
System hardware engineering .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Hospitality Integrated Voice Services card hardware engineering .. . . 37
BGD terminal .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Access to the CLI .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Access to the BUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Access to the TUI .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Installation and configuration . . . . . . . . . . . . . . . . 41
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System software configuration task summary list . . . . . . . . . . . . . . 42
Hospitality Integrated Voice Services card installation
and configuration summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
LD 15 – program ICI keys for Hospitality Integrated Voice Services . . 45
System software configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
LD 17 – Define the BGD terminal port . . . . . . . . . . . . . . . . . . . . . . 48
LD 15 – Define DND call treatment for the system . . . . . . . . . . . . 50
LD 23 – Define the ACD data block . . . . . . . . . . . . . . . . . . . . . . . . 51
LD 23 – Define the access DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
LD 11 – Define Hospitality Integrated Voice Services ports
as digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
LD 23 – Define the service DN (optional) .. . . . . . . . . . . . . . . . . . . 54
Sample dial plan for Hospitality Integrated Voice Services . . . . . . 55
Installation preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Identify the card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Equipment installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Install the Ethernet adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Install the Hospitality Integrated Voice Services card .. . . . . . . . . . 58
Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

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Connect the Hospitality Integrated Voice Services card to the LAN . . . 59
Connect the Hospitality Integrated Voice Services card
to the maintenance terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Connect the Hospitality Integrated Voice Services card
to the BGD terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Hospitality Integrated Voice Services configuration . . . . . . . . . . . . . . 70
Configure the BGD terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configure the maintenance terminal . . . . . . . . . . . . . . . . . . . . . . . . 72
Enter the keycode information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configure the LAN parameters in the CLI .. . . . . . . . . . . . . . . . . . . 73
Configure Hospitality Integrated Voice Services card
parameters in the BUI .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Change user name and password to control access . . . . . . . . . . . . . 78
Configure the language .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Automatic Wake Up (AWU) .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Staff operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Administration using the CLI . . . . . . . . . . . . . . . . . 91
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Log into the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
General administration procedures .. . . . . . . . . . . . . . . . . . . . . . . . . 93
CLI Main Menu .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Help display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
CLI System Administration menu .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
System Attributes Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Help display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
CLI System Maintenance menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Archive Database .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

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Restore Database .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Card Restart .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Help display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
CLI Protected Administration menu .. . . . . . . . . . . . . . . . . . . . . . . . . . 103
Password Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Functionality Upgrade .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Administrator BUI Reset Password command . . . . . . . . . . . . . . . . 107
Help display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
CLI Port Maintenance Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Port Status display .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Help display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Diagnostic tools for troubleshooting .. . . . . . . . . . . . . . . . . . . . . . . . . . 112
Hospitality Integrated Voice Services card status LED indicator . . 112
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Sanity monitoring .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
History file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Fault isolation and correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
“Acquire failed” message .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Appendix A: Hospitality Integrated Voice
Services product integrity . . . . . . . . . . . . . . . . . . . 121
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Environment specifications .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Electrical regulatory standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

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List of terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

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Hospitality Integrated Voice Services Service Implementation Guide
16
About this document
This document is a global document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described are supported in your area.
Subject
This document explains how to install, configure, administer, and maintain
the Nortel Networks Hospitality Integrated Voice Services card.
The Hospitality Integrated Voice Services card is an Intelligent Peripheral
Equipment (IPE) card that provides the hospitality services of Automatic
Wake Up (AWU) and Do Not Disturb (DND). Hospitality Integrated Voice
Services allows a guest to order their own wake up call and set a DND order
through a user-friendly series of voice prompts.
Note on legacy products and releases
This NTP contains information about systems, components, and features that
are compatible with Nortel Networks Communication Server 1000
Release 4.0 software. For more information on legacy products and releases,
click the Technical Documentation link under Support on the Nortel
Networks home page:
http://www.nortelnetworks.com/
Applicable systems
This document applies to the following systems:
• Communication Server 1000S (CS 1000S)

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553-3001-359 Standard 2.00 September 2004
• Communication Server 1000M Chassis (CS 1000M Chassis)
• Communication Server 1000M Cabinet (CS 1000M Cabinet)
• Communication Server 1000M Half Group (CS 1000M HG)
• Communication Server 1000M Single Group (CS 1000M SG)
• Communication Server 1000M Multi Group (CS 1000M MG)
• Communication Server 1000E (CS 1000E)
• Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis)
• Meridian 1 PBX 11C Cabinet (Meridian 1 PBX 11C Cabinet)
• Meridian 1 PBX 51C
• Meridian 1 PBX 61C
• Meridian 1 PBX 61C CP PII
•Meridian1PBX81
• Meridian 1 PBX 81C
• Meridian 1 PBX 81C CP PII
Note: When upgrading software, memory upgrades may be required on
the Signaling Server, the Call Server, or both.
System migration
When particular Meridian 1 systems are upgraded to run CS 1000 Release 4.0
software and configured to include a Signaling Server, they become
CS 1000M systems. Table 1 lists each Meridian 1 system that supports an
upgrade path to a CS 1000M system.
Table 1
Meridian 1 systems to CS 1000M systems (Part 1 of 2)
This Meridian 1 system... Maps to this CS 1000M system
Meridian 1 PBX 11C Chassis CS 1000M Chassis
Meridian 1 PBX 11C Cabinet CS 1000M Cabinet
Meridian 1 PBX 51C CS 1000M Half Group

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Hospitality Integrated Voice Services Service Implementation Guide
For more information, see one or more of the following NTPs:
•Communication Server 1000M and Meridian 1: Small System Upgrade
Procedures (553-3011-258)
•Communication Server 1000M and Meridian 1: Large System Upgrade
Procedures (553-3021-258)
•Communication Server 1000S: Upgrade Procedures (553-3031-258)
Intended audience
This document is intended for technical personnel responsible for installing,
configuring, administering, and maintaining the Hospitality Integrated Voice
Services card.
Conventions
Terminology
In this document, the following systems are referred to generically as
“system”:
• Communication Server 1000S (CS 1000S)
• Communication Server 1000M (CS 1000M)
• Communication Server 1000E (CS 1000E)
•Meridian1
Meridian 1 PBX 61C CS 1000M Single Group
Meridian 1 PBX 61C CP PII CS 1000M Single Group
Meridian 1 PBX 81 CS 1000M Multi Group
Meridian 1 PBX 81C CS 1000M Multi Group
Meridian 1 PBX 81C CP PII CS 1000M Multi Group
Table 1
Meridian 1 systems to CS 1000M systems (Part 2 of 2)
This Meridian 1 system... Maps to this CS 1000M system

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553-3001-359 Standard 2.00 September 2004
The following systems are referred to generically as “Small System”:
• Communication Server 1000M Chassis (CS 1000M Chassis)
• Communication Server 1000M Cabinet (CS 1000M Cabinet)
• Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis)
• Meridian 1 PBX 11C Cabinet (Meridian 1 PBX 11C Cabinet)
The following systems are referred to generically as “Large System”:
• Communication Server 1000M Half Group (CS 1000M HG)
• Communication Server 1000M Single Group (CS 1000M SG)
• Communication Server 1000M Multi Group (CS 1000M MG)
• Meridian 1 PBX 51C
• Meridian 1 PBX 61C
• Meridian 1 PBX 61C CP PII
•Meridian1PBX81
• Meridian 1 PBX 81C
• Meridian 1 PBX 81C CP PII
Related information
This section lists information sources that relate to this document.
NTPs
The following NTPs are referenced in this document:
•Transmission Parameters (553-3001-182)
•Hospitality Features: Description and Operation (553-3001-353)
•Software Input/Output: System Messages (553-3001-411)
•Communication Server 1000M and Meridian 1: Small System Planning
and Engineering (553-3011-120)
•Communication Server 1000M and Meridian 1: Large System Planning
and Engineering (553-3021-120)

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Hospitality Integrated Voice Services Service Implementation Guide
•Communication Server 1000S: Planning and Engineering
(553-3031-120)
•Communication Server 1000E: Planning and Engineering
(553-3041-120)
Online
To access Nortel Networks documentation online, click the
Technical Documentation link under Support on the Nortel Networks
home page:
http://www.nortelnetworks.com/
CD-ROM
To obtain Nortel Networks documentation on CD-ROM, contact your
Nortel Networks customer representative.

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553-3001-359 Standard 2.00 September 2004

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30
Description
Contents
This section contains information on the following topics:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Guest and staff operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Background Terminal Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Hospitality Integrated Voice Services capacity expansion . . . . . . . 24
Physical description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Faceplate description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Backplane connections through the Ethernet adapter . . . . . . . . . . . 28
Introduction
Hospitality Integrated Voice Services lets a guest in a hotel, hospital, or other
facility order Automatic Wake Up (AWU) and Do Not Disturb (DND)
services from their room telephone. Hospitality Integrated Voice Services lets
staff order AWU and DND services for guests. To order AWU and DND,
guests and staff dial into a Telephone User Interface (TUI). The TUI offers a
user-friendly, interactive menu system.

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Guest and staff operation
To order AWU or DND service, a guest dials either the AWU or the DND
access DN, whichever is appropriate. The Hospitality Integrated Voice
Services TUI prompts the guest to enter the appropriate information using the
telephone keypad. If the request is successful, the Hospitality Integrated
Voice Services TUI provides an audio confirmation message. The guest dials
the same DN at any time to modify or cancel the request.
Note: Guests cannot customize TUI greetings.
The staff can order AWU or DND service at the guest’s request. The staff
dials the staff-access DN and enters a password using the telephone keypad.
The Hospitality Integrated Voice Services TUI gives the staff member the
option of ordering either AWU or DND for a guest. Hospitality Integrated
Voice Services also gives the staff the option of customizing the TUI
greetings that guests hear. After the staff orders AWU or DND, Hospitality
Integrated Voice Services prompts the staff to enter the guest’s telephone
number. The staff then orders the service in the same way a guest does. The
staff can also dial into the TUI to modify or cancel the requested service.
Administration
The administrator determines the DNs for AWU, DND, and staff access by
programming Automatic Call Distribution (ACD) queues. The administrator
must also enter these access DNs, as well as other parameters, through a
Browser User Interface (BUI). The administrator accesses the BUI from a
web browser on any PC that has a connection to the customer’s LAN. After
initial configuration, Hospitality Integrated Voice Services requires little, if
any, ongoing administration. Ongoing administration includes fine-tuning
certain parameters, upgrading the Hospitality Integrated Voice Services
software, and changing the number of ports (simultaneous callers) that
Hospitality Integrated Voice Services supports.
System options
Hospitality Integrated Voice Services offers 2-, 4-, and 8-port options. The
option selected depends on the number of rooms (or guests) that Hospitality
Integrated Voice Services must serve. Each port serves one caller at a time;

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Hospitality Integrated Voice Services Service Implementation Guide
therefore, an 8-port Hospitality Integrated Voice Services option can serve
eight simultaneous callers.
Note: Nortel Networks recommends the 2-port option for facilities with
up to 200 rooms, the 4-port option for up to 500 rooms, and the 8-port
option for up to 1,000 rooms.
Figure 1 shows the position of Hospitality Integrated Voice Services in the
system.
Figure 1
Hospitality Integrated Voice Services in the system
Guest Telephones
Staff PC
PMS Server (optional)
CS 1000 or Meridian 1
existing
AWU S/W
LAN
PMSI link
RS-232
RS-232
TTY port (BGD)
553-AAA1649.EPS
Hospitality
Integrated
Voice Services

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553-3001-359 Standard 2.00 September 2004
The Hospitality Integrated Voice Services card can be installed in the
following:
• Intelligent Peripheral Equipment (IPE) shelf
• IPE expansion cabinet NTAK70XX
• Meridian 1 PBX 11C Cabinet (CA)
• CS 1000M Cabinet (CA)
• Media Gateway (MG) 1000E
• Media Gateway (MG) 1000S
The Hospitality Integrated Voice Services card connects to the background
(BGD) terminal through an RS-232 interface. The card sends AWU and DND
requests to the AWU and DND software through the BGD terminal.
Hospitality Integrated Voice Services does not affect AWU and DND
functionality, with one exception: AWU Flexible Feature Codes (FFCs)
cannot be used with Hospitality Integrated Voice Services.
Hospitality Integrated Voice Services does not affect the setup of the Property
Management System (PMS) server. The PMS server provides room status
updates to the system, including the guest’s language preference. Hospitality
Integrated Voice Services retrieves this information from the system when a
caller dials into the Hospitality Integrated Voice Services.
Additional features
Hospitality Integrated Voice Services includes the following additional
features:
• occupies one IPE card slot
• software-transparent (the voice units emulate an M2616 digital
telephone)
• TCP/IP connectivity over Ethernet 10BaseT
• multi-language voice prompts (Hospitality Integrated Voice Services
retrieves the language preference from the system through the BGD
terminal)
• keycode and dongle protection of the following resources: