Nortel 2100 User manual

Nortel Communication Server 1000/Communication Server 2100
Solution/Meridian SL-100
Nortel Integrated Conference
Bridge: Service Implementation
Fundamentals
NN43001-558/555-4001-135
.

Document status: Standard
Document version: 01.02
Document date: 20 June 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Revision History
June 2007
Standard 01.02. This document is up-issued to support Communication
Server 1000 Release 5.0.
September 2005
Standard 01.01, ICB Release 4. Updated NTP to include workaround
regarding IP changes in Dual Card Configuration mode that fail to allow
reassignment of IP.
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

4Revision History
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

5
Contents
How to get help 11
Getting Help from the Nortel Web site 11
Getting Help over the phone from a Nortel Solutions Center 11
Getting Help through a Nortel distributor or reseller 12
Introduction 13
Product description 17
Purpose 17
ICB description 17
Conference administration 17
System overview 19
ICB conference feature summary 19
Hardware overview 21
ICB hardware design characteristics 22
External equipment 26
ICB operation 26
Join the conference using the direct meeting access method 28
Join the conference using the single DN access method 29
Expand the conference 32
End the conference 32
Engineering guidelines 35
Purpose 35
System requirements 35
Software 35
Hardware 36
System capacity 37
Physical Capacity 37
System compatibility 37
Meridian 1 and Option 11 37
CS 1000 38
CS 2100/Meridian SL-100 system compatibility 38
Automatic call distribution resource allocation 38
LAN configuration 39
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

6Contents
Global internet access 39
LAN/intranet access only 41
Notes 43
Summary of LAN installation information 44
Installation and configuration 45
Purpose 45
Getting started 45
Unpack and inspect the equipment 46
Take inventory 46
Verify IPE Slot(s) 46
Determine the access method 47
Installing the NTCW84JA I/O Panel Filter Connector for a Large System 47
CS 1000 configuration 47
Summary 47
Assign ACD DNs 48
Define Phantom TN blocks 48
Configure DNs for a dual-card conference 52
Assign CDR data 54
CS 2100/Meridian SL-100 configuration 55
Single-card configuration 55
Dual-card configuration 60
ICB installation and configuration procedures 65
ICB Installation Wizard 74
Overview 74
Step 1 - Basic Card Settings 75
Step 2 - Access Numbers 78
Step 3 - Define First User 80
Step 4 - Dual Card Meetings 80
Browser user interface 83
Purpose 83
Overview 83
User types 84
Log into the BUI 84
Login password change 86
Customize the BUI home page and title bar 87
Fixed title frame 88
Scheduling BUI 89
Meetings List window 90
Scheduling window 93
Chairperson operations 103
Meeting Control window 103
Administration BUI 110
Introduction 110
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

Contents 7
ICB Dashboard 111
Settings 113
Default conference 115
Volume Level 116
E-mail template 117
Customize greetings 118
Company images upload 121
Upgrades 122
Users 122
Call-out Groups 128
Permanent Conferences 135
Telephone user interface 141
Purpose 141
Overview 141
Active conference 141
Scheduling and recording features 141
TUI operation during an active conference 142
Chairperson features 142
Features available to all participants 149
Conferee features 150
TUI services 151
Schedule a conference 152
Record a brandline greeting 153
Record a conference-specific greeting 154
Microsoft Outlook GUI 157
Purpose 157
Overview 157
Publishing the form in Microsoft Outlook 158
Removing the ICB files from the Personal Forms Library 164
Login to the ICB card using Microsoft Outlook 166
Scheduling a new conference 167
Scheduling window 167
Setting a delegate user for Microsoft Outlook Calendar 174
Maintenance 175
Purpose 175
Maintenance overview 175
Problem solving 177
Updating the Microsoft Outlook GUI ICB form 177
Diagnostic tools 180
ICB status LED indicator 181
Power Up Self-test 181
Signaling Tests 182
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

8Contents
Sanity monitoring 182
Diagnostic commands 182
TCP/IP connectivity test 184
CLI command summary 184
Using CLI commands 184
ICB CLI commands 185
ICB fault isolation and correction 188
Card replacement 189
Error message handling 190
Error messages format 190
Error message procedures 191
Advanced troubleshooting 194
Backup and restore procedures 194
Backup 195
Restore 200
Backup and restore process log 201
Reports 203
Purpose 203
Overview 203
BUI Report Viewer 204
Short Connection Report 205
BUI Short Connection Report 205
CLI Short Connection Report 206
Meetings Log Report 206
BUI Meetings Log Report 206
CLI Meetings Log Report 207
Overbooking Report 208
BUI Overbooking Report 208
Overbooking Report (.CSV) 209
Billing Report 210
Introduction 210
BUI Billing Report 211
Billing Report (.CSV) 212
CS 1000 Call Detail Recording 216
CDR example scenarios 217
Maintenance (Error) Report 218
BUI Maintenance (Error) Report 218
CLI Maintenance (Error) Report 218
Upgrades 221
Purpose 221
Overview 221
Keycode security 223
Planning for an upgrade 224
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

Contents 9
Managing the user community during an upgrade 224
Upgrade procedures 225
MICB Release 2 or MICB Release 3 card upgrade 225
Port Upgrade 226
Firmware Upgrade 228
Upgrade to the single DN access method 230
Upgrade from a stand-alone to a dual-card ICB 231
Appendix A Password security 235
Purpose 235
Access permissions 235
Unsuccessful login attempt handling 237
Password parameters summary 238
Reset passwords 239
CLI Password Editor editing session 241
Application Protocol Port Numbers 243
Appendix B Product integrity 245
Environmental specifications 245
Regulatory standards 246
Safety 246
Electro-magnetic compatibility (EMC) 246
MTBF 247
List of terms 249
Procedures
Procedure 1 Prepare for the installation 46
Procedure 2 Configure a single-card conference 56
Procedure 3 Configure a dual-card conference 64
Procedure 4 Install the Ethernet Adapter card 66
Procedure 5 Access the ICB directly 68
Procedure 6 Access the ICB remotely using a modem 69
Procedure 7 Access the ICB remotely using a LAN hub 69
Procedure 8 Access the ICB directly - Option 11C or CS 1000 70
Procedure 9 Access the ICB remotely using a modem - Option 11C or CS
1000 71
Procedure 10 Access the ICB remotely using a LAN hub - Option 11C or CS
1000 71
Procedure 11 Install ICB cards 72
Procedure 12 Set up CLI access from the maintenance terminal 72
Procedure 13 Configure initial card parameters using the CLI 73
Procedure 14 Access the administration BUI 74
Procedure 15 Login to the BUI 85
Procedure 16 Change your login password 87
Procedure 17 Replace the brandline greeting 119
Procedure 18 Use a customized image 121
Procedure 19 Adjust the conference audio volume 149
Procedure 20 Acquire/release chairperson control 150
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.

10 Contents
Procedure 21 Use the TUI to schedule a conference 152
Procedure 22 Use a brandline greeting 153
Procedure 23 Configure a conference-specific greeting 154
Procedure 24 ICB Administrator to get the ICB form 158
Procedure 25 Microsoft Outlook Administrator to publish the ICB files to the
Organizational Forms Library 160
Procedure 26 Publishing the ICB form in Microsoft Outlook by each Microsoft
Outlook user 161
Procedure 27 Select the ICB form as the default form in Microsoft
Outlook 163
Procedure 28 Resetting the default Calendar form for Microsoft Outlook 164
Procedure 29 Removing the ICB files from the Personal Forms Library (way
1) 165
Procedure 30 Removing the ICB files from the Personal Forms Library (way
2) 165
Procedure 31 Log into the ICB card using Microsoft Outlook 166
Procedure 32 Clearing the Microsoft Outlook forms Cache 177
Procedure 33 Deleting the forms cache file manually 178
Procedure 34 Upgrading the ICB form in the Organizational Forms
Library 179
Procedure 35 Upgrading the ICB form in the Personal Forms Library 180
Procedure 36 Replace a card 189
Procedure 37 Access the on-line error message analysis tool 191
Procedure 38 Retrieve the entire error message file to a PC 192
Procedure 39 Configure error message filtering 193
Procedure 40 Restore the database from the secondary PCMCIA 200
Procedure 41 Restore the database from a backed up ZIP file 201
Procedure 42 Displaying reports 204
Procedure 43 MICB Release 2 or MICB Release 3 card upgrade 225
Procedure 44 Upgrade ports from the administrator ICB Dashboard 227
Procedure 45 Upgrade the ICB firmware version 228
Procedure 46 Firmware upgrade from ICB card upper socket 229
Procedure 47 Firmware upgrade using FTP 229
Procedure 48 Upgrade to single DN access 230
Procedure 49 Stand-alone card to secondary card 231
Procedure 50 Stand-alone card to primary card 232
Procedure 51 Meridian switch configuration changes 233
Procedure 52 Unsuccessful login operation 237
Procedure 53 Reset forgotten passwords 239
Procedure 54 Use the second-level CLI edit password command 240
Nortel Communication Server 1000/Communication Server 2100 Solution/Meridian SL-100
Nortel Integrated Conference Bridge: Service Implementation Fundamentals
NN43001-558/555-4001-135 01.02 Standard
ICB Release 4 20 June 2007
Copyright © 2007, Nortel Networks
.