Nortel 1002rp Operating and maintenance instructions

555-7101-206
CallPilot
Installation and Configuration
Part 5: 1002rp Server Maintenance and Diagnostics
Product release 2.0 Standard 1.0 October 2002
555-7101-206

P0949457

CallPilot
Installation and Configuration
Part 5: 1002rp Server Maintenance and Diagnostics
Publication number: 555-7101-206
Product release: 2.0
Document release: Standard 1.0
Date: October 2002
Copyright © 2002 Nortel Networks, All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.
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other use of the data and the transmission process is a violation of the user license unless
specifically authorized in writing by Nortel Networks prior to such use. Violations of the
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Part 5: 1002rp Server Maintenance and Diagnostics v
Publication history
October 2002 Standard 1.0 of CallPilot Installation and
Configuration, Part 5: 1002rp Server Maintenance
and Diagnostics is issued for general release.

vi CallPilot
Publication history Standard 1.0

Part 5: 1002rp Server Maintenance and Diagnostics vii
Contents
1About this guide 11
Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2Troubleshooting your CallPilot system 19
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Section A: Startup diagnostics 21
Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power-On Self-Test diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Interpreting startup diagnostics from SCSI BIOS . . . . . . . . . . . . . . . . . . . 27
Section B: Troubleshooting startup problems 29
What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 30
3Using Windows NT online diagnostic tools 33
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Checking hardware using Windows NT Diagnostics . . . . . . . . . . . . . . . . . 41
Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4Using serial port diagnostic tools 57
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 65
Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents Standard 1.0
viii CallPilot
5Using CallPilot Manager to monitor hardware 69
Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Section A: Tools for isolating and fixing hardware problems 71
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Section B: Working with the Maintenance page 83
Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Section C: Working with the Multimedia and Channel
Monitors 103
Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
6Using CallPilot system utilities 109
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
7Replacing basic chassis components 121
Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . 122
Replacing air filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Replacing the fuse (AC system only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Replacing the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Setting jumpers on the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Replacing the status display panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

October 2002 Contents
Part 5: 1002rp Server Maintenance and Diagnostics ix
8Replacing a hard drive, tape drive, CD-ROM drive, or
floppy drive 145
Replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
About the media drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Removing the media drive carrier from the chassis . . . . . . . . . . . . . . . . . 151
Replacing a tape, CD-ROM, or floppy drive . . . . . . . . . . . . . . . . . . . . . . 156
Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
9Maintaining an AMI MegaRAID Elite 1600 RAID
system 163
RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Rebuilding a RAID hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Configuring the AMI MegaRAID Elite 1600 RAID system . . . . . . . . . . 167
Data recovery and backup using the AMI MegaRAID Elite 1600. . . . . . 171
Performing software upgrades with the AMI Elite 1600 RAID. . . . . . . . 175
10 Replacing or adding voice processing boards 179
DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
SCbus cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Replacing or adding MPC-8 cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Replacing or adding MPB16-4 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
11 Maintaining the onboard video and network cards 193
Maintaining the onboard video and network cards. . . . . . . . . . . . . . . . . . 194
12 Maintaining the Pentium III SBC card 195
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Replacing the Pentium III SBC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Configuring the 1002rp Pentium III BIOS . . . . . . . . . . . . . . . . . . . . . . . . 201
Replacing or adding Dual Inline Memory Modules . . . . . . . . . . . . . . . . . 204
A1002rp reference material 207
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Rear panel diagram and slot locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Contents Standard 1.0
xCallPilot
IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Index 217