Nortel CallPilot 1005r Manual

CallPilot
Release 4.0
Document Number: 555-7101-228
Document Version: Standard 1.06
December 2006
1005r Server Hardware Installation

Standard 1.06
2CallPilot
Copyright © 2006 Nortel Networks.
All Rights Reserved.
The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this
document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility
for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot
server and the switch or system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior
to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Trademarks
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified
Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,
Supernode, Symposium, Telesis, and Unity are trademarks of Nortel
Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.

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1005r Server Hardware Installation 3
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET
EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,
and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape
Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of
Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are
trademarks of US Robotics.

Standard 1.06
4CallPilot
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their
respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくク
ラス A 装置です。この装 置を家庭環境で使用すると電波妨害を引き起こすこと
Warning
Please be aware of the following while installing the equipment:
xPlease use the connecting cables, power cord, and AC adaptors
shipped with the equipment or specified by Nortel to be used with the
equipment. If you use any other equipment, it may cause failures,
malfunctioning or fire.
xPower cords shipped with this equipment must not be used with any
other equipment. If the above guidelines are not followed, it may lead
to death or severe injury.
㩷
ᧄ⵾ຠ䉕቟ో䈮䈗૶↪㗂䈒䈢䉄䇮એ䈱䈖䈫䈮䈗ᵈᗧ䈒䈣䈘䈇䇯㩷
䃂㩷ធ⛯䉬䊷䊑䊦䇮㔚Ḯ䉮䊷䊄䇮㪘㪚䉝䉻䊒䉺䈭䈬䈱ㇱຠ䈲䇮ᔅ䈝⵾ຠ䈮ห󰩠䈘䉏䈩䈍䉍䉁䈜㩷
󰵾ઃຠ䉁䈢䈲ᜰቯຠ䉕䈗૶↪䈒䈣䈘䈇䇯󰵾ઃຠ䊶ᜰቯຠએᄖ䈱ㇱຠ䉕䈗૶↪䈮䈭䉎䈫᡿
㓚䉇േ૞⦟䇮Ἣἴ䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
䃂㩷ห󰩠䈘䉏䈩䈍䉍䉁䈜ઃዻ䈱㔚Ḯ䉮䊷䊄䉕ઁ䈱ᯏེ䈮䈲૶↪䈚䈭䈇䈪䈒䈣䈘䈇䇯 㩷 㩷 㩷 㩷 㩷 㩷 㩷
⸥ᵈᗧ㗄䉕቞䉌䈭䈇䈫䇮ᱫ䉇ᄢᕋᚒ䈭䈬り᡿䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷

December 2006
1005r Server Hardware Installation 5
があります。この場合には使用者が適切な対策を取るように要求されることがあ
ります。
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective action.

Standard 1.06
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1005r Server Hardware Installation 7
Publication history
December 2006 CallPilot 4.0, Standard 1.06 of the CallPilot
Installation and Configuration, 1005r Server
Hardware Installation guide is issued for the
general release.
October 2006 CallPilot 4.0, Standard 1.05 of the CallPilot
Installation and Configuration, 1005r Server
Hardware Installation guide is issued for the
general release.
August 2006 CallPilot 4.0, Standard 1.04 of the CallPilot
Installation and Configuration, 1005r Server
Hardware Installation guide is issued for the
Service Assist program.

8CallPilot
Publication history Standard 1.06

1005r Server Hardware Installation 9
Task List
To unpack the equipment................................................................ 39
To remove the front bezel ............................................................... 41
To install the server ......................................................................... 44
To replace the front bezel................................................................ 45
To connect the mouse, keyboard, and monitor to the server .......... 48
To connect the modem to the server............................................... 48
To connect the external SCSI tape drive......................................... 49
To connect the server to the ELAN Subnet..................................... 51
To connect the server to the Nortel Server Subnet ......................... 54
To install the software feature dongle ............................................. 56
To connect the 1005r AC server to power....................................... 65
To start the server ........................................................................... 65

Task List Standard 1.06
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1005r Server Hardware Installation 11
Contents
1How to get Help 13
21005r server description 15
1005r Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Valid PCI card configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3Preparing for installation 35
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Unpacking the 1005r server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4Installing the server and peripheral devices 43
Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Inspecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Connecting the server to the ELAN Subnet . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting the server to the Nortel Server Subnet (optional) . . . . . . . . . . 54
Installing the Nortel software feature dongle . . . . . . . . . . . . . . . . . . . . . . . 55
5Connecting the server to power 59
Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Locating the power supply modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
AEMC emission level protection for the 1005r Server 67
Index 69

Contents Standard 1.06
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1005r Server Hardware Installation 13
Chapter 1
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically,
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation for
Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:

How to get Help Standard 1.06
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www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.

1005r Server Hardware Installation 15
Chapter 2
1005r server description
In this chapter
1005r Server features 16
Valid PCI card configurations 24
Network connectivity 26
Supported peripheral devices 31
Reference documents 33

1005r server description Standard 1.06
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1005r Server features
Introduction
The 1005r CallPilot server is a long life industrial server in a standard
rack-mount 2U form factor. It utilizes dual Xeon technology and proven,
reliable SCSI hard-drive technology.
This section provides a general overview of the 1005r server features.
RoHS compliance
The 1005r server meets the requirements of the Restriction of Hazardous
Substances Directive 2002/95/EC, applicable in countries affected by the
EUED (European Union Environmental Directives). RoHS requirements
impose restrictions on the type and quantity of materials used in the
manufacturing and construction of Electronic and Electrical Equipment
(EEE).
To comply with the RoHS directive, some of the part numbers now
contain an E5 or E6 suffix. For example, part number NTRH2014 is now
NTRH2014E6. The part numbers in this guide do not contain the suffix.
Server dimensions and weight
Height 87.6 mm (3.45 in.)
Width 435.3 mm (17.4 in.)
Depth (distance from front to back) 508 mm (20 in.)
Weight of fully loaded system 20 kg (44 lb)

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1005r Server Hardware Installation 17
Environmental specifications
Front panel controls and features
The following diagram shows the front view of the 1005r server chassis
with the bezel cover removed. When the bezel cover is on, only the DVD
and USB connections, controls, alarm LEDs, and status LEDs are
visible. With the bezel cover removed, both hard drives, the peripheral
DVD/CD/CDRW drive, the anti-static connection, and the front serial
port are accessible.
Environmental condition Specification
Operating temperature 5°C to 35°C (41°F to 95°F)
Maximum rate of change must not
exceed 10°C (50°F) per hour.
Non operating (storage)
temperature
-40°C to +70°C (-40°F to +158°F)
Non operating humidity 95% @ 23 to 40°C
Altitude < 1 829 m (6 000 ft)
Electrostatic discharge <= 15 kV
Acoustic noise < 55 dBA
Handling drop (storage) 18 in free-fall (when packaged)
Handling drop 2g 11 mS
Front clearance 50.8 mm (2 in.)
Side clearance 25 mm (1 in.)
Rear clearance 92 mm (3.6 in.)

1005r server description Standard 1.06
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Figure 1: Front panel controls
Label Control or feature Label Control or feature
A Power switch L HDD1 activity
B Reset switch M HDD0 activity
C Critical alarm LED N DVD/CD/CDRW LED and
eject button
D Major alarm LED O Front serial port
E Minor Alarm LED P USB 2
F Power Alarm LED Q Electrostatic Discharge
(ESD) connection
G NMI switch (not used) R Hard drive 1 pull handle
H ID switch S Hard drive 1 release lever

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1005r Server Hardware Installation 19
Back panel controls and features
The following diagram shows the back panel controls and features. On
the right are the AC power supply banks. The PCI card brackets are in
the middle of the back panel while the connectors and ports are along the
bottom and left side.
Figure 2: Back panel controls and features
I ID LED T Hard drive 0 pull handle
J NIC activity LED U Hard drive 0 release lever
K Status LED
Label Control or feature Label Control or feature
A DB15 Telco alarm
connector (not used)
H RJ45 NIC 1 connector
B PCI low-profile card
brackets. Numbered (1, 2, 3)
from top to bottom.
I RJ45 NIC 2 connector
Label Control or feature Label Control or feature

1005r server description Standard 1.06
20 CallPilot
C PCI full-size card brackets.
Numbered (1, 2, 3) from top
to bottom.
J Video connector
DPowerSupply1 K USB1
EPowerSupply2 L USB0
F PS/2 Mouse and Keyboard
connectors
M Server management LAN
port
G Rear connection to Comm 2
serial port
N External SCSI tape drive
Label Control or feature Label Control or feature