Nortel Norstar ICS Remote Tools 11 User manual

Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2007
Modular ICS 7.1
Installer Guide
1-800-4 NORTEL
www.nortel.com/norstar
N0130943 02
Printed in Canada

N0130943 02 Modular ICS 7.1 Installer Guide
Table of Contents
Regulations 21
North American Regulatory Information 21
Safety 21
Enhanced 911 Configuration 22
Telecommunication Registration 24
Network Connection 25
Canada and US 25
Hearing Aid Compatibility 25
Electromagnetic Compatibility 25
Telephone Company Registration 26
Use of a Music Source 26
Rights of the Telecommunications Company 26
Repairs 27
Canadian Regulations - please read carefully 28
Notice 28
Notice 29
US Regulations - please read carefully 30
Federal Communications Commission (FCC) Notice 30
Ringer Equivalence Number 31
Hearing Aids 32
Programming Emergency Numbers 32
EMI/EMC (FCC Part 15) 32
Important Safety Instructions 34
Installation 34
Use 35
International Regulatory Information 37
Safety 39
Additional Safety Information 40
Limited Warranty 42
Exclusions 42
Warranty Repair Services 43
After Warranty Service 43

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How to use this document 45
What’s new with Norstar 47
New feature for Version 7.1 47
New features and hardware for version 7.0 47
Changes for version 7.0 49
Features from 6.1MR addendum 51
Welcome to ISDN 53
Comparing ISDN to Analog 54
Type of ISDN service 54
B channels 55
D channels 55
ISDN layers 55
ISDN bearer capability 56
Services and features for ISDN PRI and BRI 57
PRI services and features 57
BRI services and features 58
Feature descriptions 59
Network name display 59
Message Waiting Indicator (MWI) 60
Name and number blocking 60
External call forwarding 61
MCDN trunk features 61
Call by Call service selection for PRI 61
Emergency 911 dialing 62
MCID (Profile 2) 63
Network Call Diversion (Profile 2) 63
DTI card configured as a PRI card 64
ISDN hardware 64
DTI card configured as PRI 64
BRI Card 65
BRI-U2 and BRI-U4 card 65
BRI-ST card 65
U-LT reference point 66
U-NT reference points 66
S reference point 67
T reference points 68
Clock source for ISDN cards 69
Other ISDN BRI equipment: NT1 70

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ISDN standards compatibility 71
Working with ISDN 73
Planning your ISDN network 73
Ordering ISDN PRI 73
Ordering ISDN PRI service in Canada 73
Ordering ISDN PRI service in United States 74
Ordering ISDN BRI 74
Ordering service in Canada 74
Ordering ISDN service in the U.S. 74
Supported ISDN protocols 76
ISDN programming 76
Programming ISDN PRI resources 77
Programming ISDN BRI resources 78
Programming ISDN PRI lines 81
Programming ISDN BRI lines 81
Programming Direct Inward System Access (DISA) on PRI
trunks 82
Programming ISDN equipment 83
Terminal equipment for BRI cards 83
Devices on an S or LT loop (BRI cards only) 83
ISDN router 86
D-packet service (BRI cards only) 86
POSTA for ISDN BRI 87
Point-of-sale terminal adapter 88
Trunks and target lines 89
Trunk operating modes (T1) 90
Ground start trunks (T1 only) 90
DID trunks 91
Analog loop start trunks 93
Analog E&M trunks 95
BRI trunks 97
PRI trunks 97
Target lines 98
Remote system access 99
Use system features during a remote call 99
Remote access on loop start and E&M trunks 100
Remote access on a private network 100
Remote access on Direct Inward Dial (DID) trunks 101

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Remote access on PRI trunks 101
Controlling system access 103
Class of Service 103
Restriction filters 104
Direct inward system access (DISA) 106
Networking with Norstar 109
Tie-line networking 110
Norstar behind a PBX 111
Dialing plans 112
Dialing plan using public lines 114
Destination code numbering in a network 114
Dialing plan using E&M lines 115
Dialing plans with shared line pools 119
Call-by-Call Services Example 121
Norstar Configuration 123
PRI dialing plan example for two-way DID 125
Static DID and two-way DID 126
Private networking using PRI SL-1 127
SL-1 networking features 127
Features specific to Advanced Private Network 128
Private Network Tandem calling 129
Calls originating from the public network 130
Calls originating in the private network 133
Routing for tandem networks 136
Advanced Private Networking 138
Networking using routing codes 138
MCDN Private Networking 144
Using a UDP dialing plan 145
Using a CDP dialing plan 148
MCDN trunk call features 151
Network Call Redirection Information 152
ISDN Call Connection Limitation 154
Trunk Route Optimization 156
Trunk Anti-tromboning 158
MCDN voice mail/auto attendant call features 160
MCDN Meridian 1 attendant MCDN features 160
Message Waiting Indication 161
Camp-on 162
Break-in 164

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Central voice mail and Auto Attendant with Norstar 166
Configuring centralized voice mail 167
Local system 167
Remote system 168
Using centralized voice mail 170
Configuring Centralized Auto Attendant (CAA) 170
Assigning PNIs 171
Assigning PNIs for adjacent nodes 171
Local system 172
Remote system 173
Voice mail configuration 175
Customer Use 176
Public network 176
Call one or more Norstar telephones 176
Call Norstar and select tie lines to a private network 177
Call Norstar and select lines to the public network 179
Private network 180
Call one or more Norstar telephones 180
Use tie lines to other nodes in the private network 181
Select lines to the public network 182
Select E&M trunks to the private network 183
Norstar Line Redirection feature 184
ETSI, MCDN and Network features 186
Network Call Diversion 186
Allowing NCD 187
Feature description 187
Programming and restrictions 188
Selective Line Redirection 189
Programming Extensions 189
Enhanced Caller ID 189
Malicious caller identification (MCID) 190
Programming MCID capability 191
Data Solutions 193
Examples of ISDN Scenarios 193
ISDN applications 193
Planning the installation 195
Planning checklist 196
Hardware 196
Initial configuration 196

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System configuration 197
Required equipment 197
Expansion equipment 198
Optional equipment 199
Equipment for installing the ICS and modules 200
Location requirements 200
Electrical requirements 202
Configuring Trunk Cartridges 203
Configuring Station Modules 203
Internal wiring requirements 204
Norstar loop 204
ISDN S reference point (S Loop) 204
System overview 206
Upgrading your Norstar system 207
Supported upgrades in MICS 7.1 208
Upgrade systems previous to MICS 6.1 to 7.1 using the up-
grade tool 210
Using the upgrade tool to upgrade to version 4.1 212
Using the upgrade tool to upgrade to version 6.1 213
Upgrade from version 6.1 or 6.1MR to version 7.1 214
Upgrading from MICS 7.1 to MICS-XC 7.1 215
Trunk and Station Modules 218
Global Analog Trunk Cartridge/CLI Cartridge 218
Off-core DTI card 219
Replacing a Modular 8x24 KSU 220
Trunk module line numbering 224
Upgrading ILG functionality with hunt groups 225
Planning Hospitality functions 226
Installation 227
Installation checklist 228
Testing the ISDN BRI network connection 230
Installing the cartridges 231
Mounting the modules 233
Installation tips 235
Installing the ROM Software Cartridge 237
Inserting a cartridge 239
Terminating resistors on BRI-ST Cards 240
Shorting straps on a BRI-ST card 241
Connecting expansion modules 242
Order of connection 242

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Analog Station Module 242
Installing fiber cables 248
Fiber cable management system 249
Using the fiber cable management system 250
Using the fiber spool 252
Making fiber connections 253
Routing fiber cables 254
Connecting the wiring 255
Connecting the wiring to the distribution panel 255
Wiring charts 260
Port numbering on the wiring charts 260
Integrated Communications System (ICS) 260
BRI Wiring charts 269
Wiring the BRI network interface 276
DTI wiring 278
E&M/DISA Trunk Cartridge wiring chart 282
DID supervisory signaling 285
Emergency transfer conditions 285
Emergency telephone 291
Moving telephones 293
Installing ISDN BRI terminal equipment 294
S or T wiring for terminal equipment 294
S or T extension wiring configurations 295
Additional power 295
U-LT wiring for terminal equipment 296
Installing optional equipment 297
Auxiliary ringer (customer supplied) 297
Auxiliary ringer programming 297
External music source (customer supplied) 298
External music source programming 298
External paging system (customer supplied) 299
Powering up the system 300
Check the power 301
Programming 303
Programming overview 304
Profile, Dialpad and Startup programming 305
Installer or System Coordinator Plus programming 306
System Coordinator programming 307
Admin/Basic programming 307

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Programming tools 309
The programming overlay 309
Using the telephone buttons for programming 310
Special characters on the display 312
The display buttons 312
The Norstar Programming Record 313
Exiting 313
Viewing your programming updates 314
Entering numbers 314
Viewing long telephone numbers 314
Setting up User Preferences 315
Copying telephone programming 316
System ID 319
Reviewing programmed settings 319
Viewing the programming for a telephone 320
Viewing the programming for a line 320
Programming sequence 321
Profiles and Dialpads 322
Profile programming 322
Profile parameters 322
Changing the profile 325
Dialpad programming 326
Startup programming 327
Performing Startup 327
Changing the default telephony template 328
Changing the starting DN 329
Programming 331
Entering programming for installers 332
Entering programming for system coordinators 333
Entering programming using other passwords 334
Terminals&Sets 335
Line access 335
Line assignment 336
Appearances 337
Line pool access 339
Prime line 340
Intercom keys 341
Answer DNs 342
OLI # 343
Capabilities 345
Name 348