Nortel Norstar ICS Remote Tools 11 User manual

Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2007
Modular ICS 7.1
Installer Guide
1-800-4 NORTEL
www.nortel.com/norstar
N0130943 02
Printed in Canada

N0130943 02 Modular ICS 7.1 Installer Guide
Table of Contents
Regulations 21
North American Regulatory Information 21
Safety 21
Enhanced 911 Configuration 22
Telecommunication Registration 24
Network Connection 25
Canada and US 25
Hearing Aid Compatibility 25
Electromagnetic Compatibility 25
Telephone Company Registration 26
Use of a Music Source 26
Rights of the Telecommunications Company 26
Repairs 27
Canadian Regulations - please read carefully 28
Notice 28
Notice 29
US Regulations - please read carefully 30
Federal Communications Commission (FCC) Notice 30
Ringer Equivalence Number 31
Hearing Aids 32
Programming Emergency Numbers 32
EMI/EMC (FCC Part 15) 32
Important Safety Instructions 34
Installation 34
Use 35
International Regulatory Information 37
Safety 39
Additional Safety Information 40
Limited Warranty 42
Exclusions 42
Warranty Repair Services 43
After Warranty Service 43

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Modular ICS 7.1 Installer Guide N0130943 02
How to use this document 45
What’s new with Norstar 47
New feature for Version 7.1 47
New features and hardware for version 7.0 47
Changes for version 7.0 49
Features from 6.1MR addendum 51
Welcome to ISDN 53
Comparing ISDN to Analog 54
Type of ISDN service 54
B channels 55
D channels 55
ISDN layers 55
ISDN bearer capability 56
Services and features for ISDN PRI and BRI 57
PRI services and features 57
BRI services and features 58
Feature descriptions 59
Network name display 59
Message Waiting Indicator (MWI) 60
Name and number blocking 60
External call forwarding 61
MCDN trunk features 61
Call by Call service selection for PRI 61
Emergency 911 dialing 62
MCID (Profile 2) 63
Network Call Diversion (Profile 2) 63
DTI card configured as a PRI card 64
ISDN hardware 64
DTI card configured as PRI 64
BRI Card 65
BRI-U2 and BRI-U4 card 65
BRI-ST card 65
U-LT reference point 66
U-NT reference points 66
S reference point 67
T reference points 68
Clock source for ISDN cards 69
Other ISDN BRI equipment: NT1 70

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ISDN standards compatibility 71
Working with ISDN 73
Planning your ISDN network 73
Ordering ISDN PRI 73
Ordering ISDN PRI service in Canada 73
Ordering ISDN PRI service in United States 74
Ordering ISDN BRI 74
Ordering service in Canada 74
Ordering ISDN service in the U.S. 74
Supported ISDN protocols 76
ISDN programming 76
Programming ISDN PRI resources 77
Programming ISDN BRI resources 78
Programming ISDN PRI lines 81
Programming ISDN BRI lines 81
Programming Direct Inward System Access (DISA) on PRI
trunks 82
Programming ISDN equipment 83
Terminal equipment for BRI cards 83
Devices on an S or LT loop (BRI cards only) 83
ISDN router 86
D-packet service (BRI cards only) 86
POSTA for ISDN BRI 87
Point-of-sale terminal adapter 88
Trunks and target lines 89
Trunk operating modes (T1) 90
Ground start trunks (T1 only) 90
DID trunks 91
Analog loop start trunks 93
Analog E&M trunks 95
BRI trunks 97
PRI trunks 97
Target lines 98
Remote system access 99
Use system features during a remote call 99
Remote access on loop start and E&M trunks 100
Remote access on a private network 100
Remote access on Direct Inward Dial (DID) trunks 101

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Remote access on PRI trunks 101
Controlling system access 103
Class of Service 103
Restriction filters 104
Direct inward system access (DISA) 106
Networking with Norstar 109
Tie-line networking 110
Norstar behind a PBX 111
Dialing plans 112
Dialing plan using public lines 114
Destination code numbering in a network 114
Dialing plan using E&M lines 115
Dialing plans with shared line pools 119
Call-by-Call Services Example 121
Norstar Configuration 123
PRI dialing plan example for two-way DID 125
Static DID and two-way DID 126
Private networking using PRI SL-1 127
SL-1 networking features 127
Features specific to Advanced Private Network 128
Private Network Tandem calling 129
Calls originating from the public network 130
Calls originating in the private network 133
Routing for tandem networks 136
Advanced Private Networking 138
Networking using routing codes 138
MCDN Private Networking 144
Using a UDP dialing plan 145
Using a CDP dialing plan 148
MCDN trunk call features 151
Network Call Redirection Information 152
ISDN Call Connection Limitation 154
Trunk Route Optimization 156
Trunk Anti-tromboning 158
MCDN voice mail/auto attendant call features 160
MCDN Meridian 1 attendant MCDN features 160
Message Waiting Indication 161
Camp-on 162
Break-in 164

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Central voice mail and Auto Attendant with Norstar 166
Configuring centralized voice mail 167
Local system 167
Remote system 168
Using centralized voice mail 170
Configuring Centralized Auto Attendant (CAA) 170
Assigning PNIs 171
Assigning PNIs for adjacent nodes 171
Local system 172
Remote system 173
Voice mail configuration 175
Customer Use 176
Public network 176
Call one or more Norstar telephones 176
Call Norstar and select tie lines to a private network 177
Call Norstar and select lines to the public network 179
Private network 180
Call one or more Norstar telephones 180
Use tie lines to other nodes in the private network 181
Select lines to the public network 182
Select E&M trunks to the private network 183
Norstar Line Redirection feature 184
ETSI, MCDN and Network features 186
Network Call Diversion 186
Allowing NCD 187
Feature description 187
Programming and restrictions 188
Selective Line Redirection 189
Programming Extensions 189
Enhanced Caller ID 189
Malicious caller identification (MCID) 190
Programming MCID capability 191
Data Solutions 193
Examples of ISDN Scenarios 193
ISDN applications 193
Planning the installation 195
Planning checklist 196
Hardware 196
Initial configuration 196

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System configuration 197
Required equipment 197
Expansion equipment 198
Optional equipment 199
Equipment for installing the ICS and modules 200
Location requirements 200
Electrical requirements 202
Configuring Trunk Cartridges 203
Configuring Station Modules 203
Internal wiring requirements 204
Norstar loop 204
ISDN S reference point (S Loop) 204
System overview 206
Upgrading your Norstar system 207
Supported upgrades in MICS 7.1 208
Upgrade systems previous to MICS 6.1 to 7.1 using the up-
grade tool 210
Using the upgrade tool to upgrade to version 4.1 212
Using the upgrade tool to upgrade to version 6.1 213
Upgrade from version 6.1 or 6.1MR to version 7.1 214
Upgrading from MICS 7.1 to MICS-XC 7.1 215
Trunk and Station Modules 218
Global Analog Trunk Cartridge/CLI Cartridge 218
Off-core DTI card 219
Replacing a Modular 8x24 KSU 220
Trunk module line numbering 224
Upgrading ILG functionality with hunt groups 225
Planning Hospitality functions 226
Installation 227
Installation checklist 228
Testing the ISDN BRI network connection 230
Installing the cartridges 231
Mounting the modules 233
Installation tips 235
Installing the ROM Software Cartridge 237
Inserting a cartridge 239
Terminating resistors on BRI-ST Cards 240
Shorting straps on a BRI-ST card 241
Connecting expansion modules 242
Order of connection 242

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Analog Station Module 242
Installing fiber cables 248
Fiber cable management system 249
Using the fiber cable management system 250
Using the fiber spool 252
Making fiber connections 253
Routing fiber cables 254
Connecting the wiring 255
Connecting the wiring to the distribution panel 255
Wiring charts 260
Port numbering on the wiring charts 260
Integrated Communications System (ICS) 260
BRI Wiring charts 269
Wiring the BRI network interface 276
DTI wiring 278
E&M/DISA Trunk Cartridge wiring chart 282
DID supervisory signaling 285
Emergency transfer conditions 285
Emergency telephone 291
Moving telephones 293
Installing ISDN BRI terminal equipment 294
S or T wiring for terminal equipment 294
S or T extension wiring configurations 295
Additional power 295
U-LT wiring for terminal equipment 296
Installing optional equipment 297
Auxiliary ringer (customer supplied) 297
Auxiliary ringer programming 297
External music source (customer supplied) 298
External music source programming 298
External paging system (customer supplied) 299
Powering up the system 300
Check the power 301
Programming 303
Programming overview 304
Profile, Dialpad and Startup programming 305
Installer or System Coordinator Plus programming 306
System Coordinator programming 307
Admin/Basic programming 307

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Programming tools 309
The programming overlay 309
Using the telephone buttons for programming 310
Special characters on the display 312
The display buttons 312
The Norstar Programming Record 313
Exiting 313
Viewing your programming updates 314
Entering numbers 314
Viewing long telephone numbers 314
Setting up User Preferences 315
Copying telephone programming 316
System ID 319
Reviewing programmed settings 319
Viewing the programming for a telephone 320
Viewing the programming for a line 320
Programming sequence 321
Profiles and Dialpads 322
Profile programming 322
Profile parameters 322
Changing the profile 325
Dialpad programming 326
Startup programming 327
Performing Startup 327
Changing the default telephony template 328
Changing the starting DN 329
Programming 331
Entering programming for installers 332
Entering programming for system coordinators 333
Entering programming using other passwords 334
Terminals&Sets 335
Line access 335
Line assignment 336
Appearances 337
Line pool access 339
Prime line 340
Intercom keys 341
Answer DNs 342
OLI # 343
Capabilities 345
Name 348

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User prefernces 348
Restrictions 349
Filters 349
Default filters 351
Set restrns 354
Filters 354
Set lock 355
Allow last no 355
Allow saved no 355
Allow link 355
Line/set restrns 356
Telco features 357
Feature assignment (CLID alignment) 357
Caller ID set 357
Call log set 358
Extl VMsg set 358
1stDisplay 359
Called ID 359
Log space 360
Lines 361
Trunk/Line data 361
Copying Trunk and Line data 363
Trunk type 363
Line type 364
Line connected to a DTI 365
Dial mode 366
Rec’d # 367
If busy 367
Prime set 368
Auto privacy 368
Trunk mode 369
Ans mode 369
Ans with DISA 370
Link at CO (loop trunks only) 371
Aux. ringer 371
Full AutoHold 372
LossPkg 372
Signal 373
ANI Number 374
DNIS Number 374
Gain 375
Programming distinctive ring patterns 376

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Name 377
Restrictions 378
Restrn filters 378
Line restrns 378
Remote restrns 379
Telco features 380
VMsg center 1 380
Services 381
Common settings 382
Control sets 382
Schedule names 383
Schedule times 383
Ringing service 385
Ringing groups 385
Sched:Night 386
Service 386
Trunk answer 386
ExtraDial telephone 387
Line settings 387
Restrn service 389
Routing service 389
Routes and destination codes 391
Routes 391
DialOut 392
Use Pool 392
Routing table 393
Programming the PRI routing table 394
Dest codes 395
Wild card character 396
Normal rte 398
Digit Absorption 398
Setting up a route for local calling 399
Setting up a route for long distance calling 401
Configuring the second dial tone table 403
Adding a long distance carrier access code 404
Programming for least cost routing 406
Multiple least cost routing 407
Sched:Night 408
Using dialing restrictions with routing 410
Sys speed dial 411
Passwords 412
COS pswds 412

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Pswd 413
User flt 413
Line flt 413
Remote pkg 414
Call log pswds 414
Progrming pswds 415
Installer 415
SysCoord+ 416
SysCoord 416
Basic 416
Hospitality password 416
Desk pswd 417
Cond pswd 417
Silent Monitor password 418
Time&Date 419
System prgrming 420
Hunt groups 420
Adding or removing members from a group 421
Moving members of a group 423
Assigning or unassigning lines to a group 423
Setting the distribution mode 424
Setting the hunt delay 425
Programming busy line setting 425
Programming the queue timeout 426
Programming the overflow set 426
Setting the Hunt group name 427
Allowing/disallowing an auxiliary ringer 427
Assigning a distinctive ring pattern to a Hunt Group 428
Monitoring Hunt groups 429
Change DNs 430
Featr settings 430
Backgrnd music 430
On hold 431
Receiver volume 431
Camp timeout 431
Park timeout 432
Park mode 432
Trnsfr callbk 432
DRT to prime 433
DRT delay 433
Held reminder 433
Remind delay 434

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Directed pickup 434
Page tone 435
Page Timeout 435
Automatic Daylight Savings time 435
AutoTime&Date 436
Call log 437
Call log space 437
Host delay 438
Link time 439
AlarmSet 439
Set relocation 440
Msg reply enh 441
Answer key 441
Setting SWCA controls 442
CLID match 447
Silent Monitor 447
Direct-dial 448
D-Dial1 448
Intrnl/Extrnl# 449
Line selection 449
CAP/KIM assign 450
Dialing Plan 451
DN lengths (enbloc dialing) 452
Private networks 453
Public networks 454
Dial Timeout 455
Access codes 456
Line pool codes 456
Park prefix 458
External code 459
Direct-dial # 459
Auto DN 460
DISA DN 460
PrivAccCode 461
Carrier Codes 462
Remote access 463
Rem access pkgs 463
Rem line access 463
Rec’d # length 465
DN length 465
Nat’nl length (profile 2, only) 467
Make/Break (profile 2, only) 467

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BusName 467
Receiving and Sending Calling Party Name 468
Receiving and Sending Connected Name 469
Network Name Display interactions 469
Programming Network Name Display 470
Outgoing Name and Number Blocking 471
Call by Call service for PRI 472
Line Pools 475
Programming Call by Call service selection 475
PRI Call by Call Limits 475
Programming Call by Call Limits 476
Release Reasons 477
Programming Hospitality Services 478
Room/desk information 478
Call restrns 479
Setting Service times 480
Configuring alarms and expired alarms settings 480
SM sets 481
Network Services 482
ETSI: Network diversion and MCID 482
Network Call Diversion 483
Malicious call identification (MCID) 486
MCDN services (profiles 1, 2, 4) 487
Telco features 488
VMsg ctr tel#s 488
Outgoing Name and Number Blocking 489
Programming the analog vertical service code (VSC) 490
Programming the BRI VSC 490
Setting up the modules for ONN blocking 491
Program ONN blocking BRI loop state 492
Software keys 493
ISDN-PRI 493
MCDN 493
System Identification Number 494
Call the Nortel Customer Response Center 494
Entering the software keys 495
Hardware 496
Show module 496
Cards on KSU 496
Provisioning the DTI card for PRI 497
Selecting a protocol 498

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BchanSeq 499
Call-by-call routing 499
Discon timer 501
Answer timer 501
CO fail 502
I/F levels 502
Framing 503
Internal CSU 504
CSU line bld 504
Line coding 505
ClockSrc 506
Max transits 506
Modules 506
StnMod 506
ASM 507
TrunkMod 508
BRI card 512
Loop 512
Type 512
Lines 512
No SPIDs assignd 513
# of B-channels 513
Network DNs 514
Call type 514
D-packet servce 515
Lp 515
TEIs 516
No TEIs on loop 516
Sampling 516
DNs on Loop 517
Assign DNs 517
Loop DN 517
Clock Src 518
Setting the clock source for DTIs and PRI 522
T1 or ISDN-PRI configurations 524
Send Name Display (PRI) 525
DataMod 526
Type 526
Maintenance 527
Beginning a Maintenance session 528
System version 529

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Checking the version of the system 529
Port/DN status 530
Identifying a connected device 531
Displays 532
Checking the device version number 533
Checking the state of the device 534
Disabling a device 535
Displays 535
Enabling the device 536
Returning to the beginning 536
Module status 537
Looking at the module inventory 537
Checking the number of Cartridges 538
Checking the state of a module 538
Checking the state of a cartridge 539
Disabling a module or its cartridges
539
Enabling a module or its cartridge 540
Returning to the beginning 540
System test log 541
Checking the items in the log 541
Checking the current alarm 542
Checking when each item occurred 542
Checking consecutive repetitions of an event or alarm 542
Erasing the log 543
System administration log 544
Checking the items in the log 544
Checking the current alarm 545
Checking when each item in the log occurred 545
Erasing the log 545
Network evt log 546
Checking the items in the log 546
Checking the current alarm 546
Erasing the log 547
Checking when each item in the log occurred 547
Alarm codes 548
If you see an alarm code 549
Alarm troubleshooting 551
Event messages 555
Dealing with event messages 555

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Modular ICS 7.1 Installer Guide N0130943 02
Significant event messages 556
Event message 799 559
Displays 560
Provisioning BRI and PRI lines 563
BRI and T1 lines 563
Cd1-ICS 563
L001 564
Provisioning a T1 line 564
Provisioning a PRI line 564
Deprovisioning a line 565
Disabling a PRI Channel 565
Tests 566
Loopback tests for T1 or ISDN-PRI lines 566
Tests initiated from Norstar 570
Tests initiated by the central office 570
Starting a loopback tests 571
Operating a Continuity loopback test 572
Loopback test for BRI lines 572
Operating a payload loopback test 573
CSU stats 574
Statistics 574
Checking the performance statistics 575
Checking the CSU alarms 577
Checking active alarms 577
Checking carrier failure alarms 577
Checking bipolar violations 578
Checking short term alarms 578
Checking defects 578
Resetting all statistics 579
Diagnostic tools 580
Link Status 581
Working with fractional PRI 581
Usage Metrics 583
Hunt groups 583
Call-by-Call 584
Clearing the metrics 585
Troubleshooting 587
Getting ready 588

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Types of problems 589
Misunderstanding a feature 589
Programming errors 589
Wiring connections 589
Equipment defects 589
General troubleshooting procedure 590
Problems with telephones 591
Set has faulty buttons, display, handset or other hardware
problems 591
Unreadable set display 591
Telephone dead 592
Running a Maintenance session to test a dead telephone
593
Replacing a telephone 593
Emergency telephone dead 594
Problems with lines 596
Calls cannot be made (but can be received) 596
Dial tone absent on external lines 597
Hung lines at a telephone 598
Auto-answer line rings at a telephone 599
Prime telephone gets misdialed calls 601
Selected lines read Not in service or Not available 602
Selected line pool displays: No free lines 604
Problems with optional equipment 606
Analog Terminal Adapter 606
Running a Maintenance session to test an ATA 606
Auxiliary ringer 607
External paging 608
Music on Hold/Background Music trouble 608
KIM not working 609
Cold starting the KIM 609
Problems with trunk cartridges service 611
Digital Trunk Interface trouble 612
Monitoring the T1 or PRI signal 614
Problems with BRI service 615
The BRI card is connected to the ISDN network (U loop) but the
LED for one of more loops is not lit 615
Solution 615
Out of service displays when a BRI is selected
(LED for loop is lit) 616
All the LEDs on a BRI Card are flashing 616

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Modular ICS 7.1 Installer Guide N0130943 02
Caller hears one ring and then a fast busy signal when placing
a call on a BRI line 617
ICS down 618
Trunk or Station Module down 619
Data Module down 620
Problems for network or remote users 621
Remote feature code gets no response 621
Dialed number gets ringback and the wrong person 622
Dialed number gets stuttered dial tone instead of ringback 623
Dialed number gets dial tone instead of ringback 623
Dialed number gets busy tone 624
Dialed number does not get through 624
Dialed DISA number gets ringback instead of stuttered dial
tone 627
Dialed DISA number gets dial tone instead of stuttered dial
tone 627
DISA user gets overflow tone when entering COS
password 628
Dialed feature code gets overflow tone 630
Dialed feature code gets busy tone 631
Line pool access code gets overflow tone 631
Line pool access code gets ringback 632
Line pool access code gets busy tone 633
Dialed number gets no response 634
Specifications 635
Norstar system 635
Digital Trunk Interface 637
Glossary 639
Index 659