Nortel Contact Recording User manual

Nortel Contact Recording and Quality
Monitoring
Server Specification Guide
Product Release 6.01 Standard 4.0 September 2007
297-2183-966

Nortel Contact Recording and Quality
Monitoring
Server Specification Guide
Publication number: 297-2183-966
Product release: 6.01
Document release: Standard 4.0
Date: September 2007
Copyright © 2007 Nortel Networks. All Rights Reserved.
All materials provided herein are the exclusive property of Nortel Networks and its licensors.
Only expressly authorized individuals under obligations of confidentiality are permitted to
review materials in this document. By reviewing these materials, you agree to not disclose
these materials to any third party unless expressly authorized, and to protect the materials
as confidential and trade secret information. Any unauthorized review, retransmission,
dissemination or other use of these materials is strictly prohibited. If you are not authorized
to review these materials, please return these materials (and any copies) from where they
were obtained. All materials found herein are provided "AS IS" and without warranty of any
kind.Information is subject to change without notice.
Nortel Networks reserves the right to make changes in design or components as progress
in engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and Nortel
Contact Recording and Quality Monitoring is proprietary to Nortel Networks. Any other use
of the data and the transmission process is a violation of the user license unless specifically
authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds
for an immediate termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Nortel, the Nortel logo and the Globemark are all trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

Server Specification Guide iv
Revision history
September 2007 Standard 4.0. Nortel Contact Recording and
Quality Monitoring Server Specification Guide is
up-issued for Product Release 6.01.
April 2007 Standard 3.0. Nortel Contact Recording and
Quality Monitoring Server Specification Guide
server specifications are updated.
March 2007 Standard 2.0. Nortel Contact Recording and
Quality Monitoring Server Specification Guide is
released.
November 2006 Standard 1.0. Nortel Contact Recording and
Quality Monitoring Server Specification Guide is
released.
November 2005 Nortel Contact Recording and Quality Monitoring
Server Specification Guide reformatted according
to Nortel guidelines.

Server Specification Guide v
Contents
Getting Started 7
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11
Server Specifications 13
Nortel Contact Recording IP Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Nortel Contact Recording TDM Recorder . . . . . . . . . . . . . . . . . . . . . . . . . 23
Quality Monitoring with Co-Resident Call Record Card . . . . . . . . . . . . . . 30
Duplicate Media Stream/IP-Based Solution with
Nortel Contact Recording and
Nortel Quality Monitoring Co-Resident . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Duplicate Media Stream/IP-Based Solution with
Nortel Quality Monitoring Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Nortel Database / Viewer Server and
Nortel Database / Viewer / Archive Server . . . . . . . . . . . . . . . . . . . . . . . . 44
Nortel Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Contents Standard 4.0
vi Nortel Contact Recording and Quality Monitoring

Server Specification Guide 7
Chapter 1
Getting Started
In this chapter
About this guide 10
How to get help 11
Software and documentation version numbering 11

Getting Started Standard 4.0
8 Nortel Contact Recording and Quality Monitoring
About this guide
The Nortel Quality Monitoring Product Vendor Independent Server
Specification Guide provides the product vendor independent server
specifications for Nortel Contact Recording and Quality Monitoring
systems.
Intended audience
This guide is intended for use by Nortel engineers, partners, and distributors
responsible for solution planning and design.

September 2007 Getting Started
Server Specification Guide 9
How to get help
This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To check for updates to the latest documentation for Nortel
Contact Recording and Quality Monitoring, see the Web page for Nortel
Contact Recording and Quality Monitoring documentation, which is located
at http://www.nortel.com/helmsman.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is the Nortel
Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and documentation
search the Support Web site and Nortel Knowledge Base for answers to
technical issues
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information your require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.

Getting Started Standard 4.0
10 Nortel Contact Recording and Quality Monitoring
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the Web site below to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting help from a specialist by using an Express Routing
Code
You can use an Express Routing Code (ERC) to more quickly route your
call to the appropriate support specialist. To locate the ERC for your product
or service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, you can contact the technical support staff
for that distributor or reseller.

September 2007 Getting Started
Server Specification Guide 11
Software and documentation version
numbering
Nortel Contact Recording and Quality Monitoring documentation is issued
for Nortel Contact Recording Package Release 6.01. The individual Nortel
Contact Recording and Quality Monitoring software components that you
install may display a different number. This is a known issue that does not
affect system performance. Version 6.01 will be reflected in future software
updates. Use the Nortel Contact Recording and Quality Monitoring
documentation for Release 6.01 with Nortel Contact Recording Release
6.0.1, Nortel Contact Recording Viewer, Nortel Contact Recording Archive,
and Nortel Contact Recording TDM Recorder Release 6.0.2, and Quality
Monitoring 6.0 Service Pack 4.

Getting Started Standard 4.0
12 Nortel Contact Recording and Quality Monitoring

Server Specification Guide 13
Chapter 2
Server Specifications
In this chapter
Nortel Contact Recording IP Recorder 14
Nortel Contact Recording TDM Recorder 23
Quality Monitoring with Co-Resident Call Record Card 30
Duplicate Media Stream/IP-Based Solution with Nortel Contact
Recording and Nortel Quality Monitoring Co-Resident 34
Duplicate Media Stream/IP-Based Solution with Nortel Quality
Monitoring Only 39
Nortel Database / Viewer Server and Nortel Database / Viewer /
Archive Server 44
Nortel Archive 48

Server Specifications Standard 4.0
14 Nortel Contact Recording and Quality Monitoring
Nortel Contact Recording IP Recorder
A single server IP recorder of up to 180 channels (codec dependant) will
support the co-existence of the following application and components:
Nortel Contact Recording Master
IP Recorder Manager
Postgres Database
Viewer X search and replay application
Custom adapter (Unify component) – if applicable
In some cases, the Nortel Contact Recording Master might reside on its own
server, and only perform CTI/recording control functions. You would then
configure additional servers as slave recorders. The channel capacity of
those recorders should match the specifications listed in the following
tables, and they should align with the specific site environment (codec in
use, packet interval, and so on).

September 2007 Server Specifications
Server Specification Guide 15
Server Hard Disk Sizing and Partitioning
Drive Letter
(Suggested)
Minimum
Size
Recommended
Size Notes
A 1.44MB 1.44MB Floppy drive
C
(Holds
Windows 2003
OS, Page File)
12GB 30GB RAID 1 array NTFS partition on
disk 0.
Minimum = pair of 36GB Hard
Disk.
Recommended = pair of 72GB
hard disk drives.
D
(Holds
application
software)
24GB 42GB Part of the RAID 1 array
detailed above. NTFS partition
on disk 0.
E N/A N/A Normally CD or DVD drivea.
a.CD/DVD drive does not have to be allocated drive letter E.
F
(Holds recorded
calls)
72GBb
b.The size of the partition can only be determined once call volumes and durations
and their online call retention requirements are known. Each GB on F will hold
approximately 125 hours of recordings (72GB = 9,000 hours). The maximum
size of any partition is limited only by the operating system and the size of the
hard disks.
288GBbRAID 5 array NTFS partition on
disk 1.
Minimum = 3 x 36GB Hard
Disk.
Recommended = 3 x 146GB
Hard Disk.

Server Specifications Standard 4.0
16 Nortel Contact Recording and Quality Monitoring
Server Specification Up to 75 Channels – G.711 Solution
Hardware Minimum Specification Additional Information
Configuration Up to 75 channels at
G.711 with a packet
interval of 20ms
CPU Single Xeon 3.4 Ghz
RAM 1 GB
Hard Disk Space See “Server Hard Disk
Sizing and Partitioning”
on page 15.
RAID 1 and RAID 5
configurations in
conjunction with a dual
channel RAID controller
card are recommended for
all disks.
Hard Disk Partitioning See “Server Hard Disk
Sizing and Partitioning”
on page 15.
Drive letter allocation is
not static.
Hard Disk Type SCSI
Hard Disk Speed (RPM) 15,000
Floppy 1
CD/DVD DVD+RW
Network Interface 2 x 100 MB with 128k
buffer
Video 1024 x 768 SVGA
Soundcard 16 bit Soundblaster (see
USB requirement below)
Mouse 1

September 2007 Server Specifications
Server Specification Guide 17
Keyboard 1
Serial Port 1 if Modem used for
remote support
Parallel Port
USB Port 1 x v2.0 for use by
soundcard
Hardware Minimum Specification Additional Information

Server Specifications Standard 4.0
18 Nortel Contact Recording and Quality Monitoring
Server Specification Up to 125 Channels – G.729 Solution
Hardware Minimum Specification Additional Information
Configuration Up to 125 channels at
G.729 with a packet
interval of 20ms
CPU Single Xeon 3.4 Ghz
RAM 1 GB
Hard Disk Space See “Server Hard Disk
Sizing and Partitioning”
on page 15.
RAID 1 and RAID 5
configurations in
conjunction with a dual
channel RAID controller
card are recommended for
all disks.
Hard Disk Partitioning See “Server Hard Disk
Sizing and Partitioning”
on page 15.
Drive letter allocation is
not static.
Hard Disk Type SCSI
Hard Disk Speed (RPM) 15,000
Floppy 1
CD/DVD DVD+RW
Network Interface 2 x 100 MB with 128k
buffer
Video 1024 x 768 SVGA
Soundcard 16 bit Soundblaster (see
USB requirement below)
Mouse 1

September 2007 Server Specifications
Server Specification Guide 19
Keyboard 1
Serial Port 1 if Modem used for
remote support
Parallel Port
USB Port 1 x v2.0 for use by
soundcard
Hardware Minimum Specification Additional Information

Server Specifications Standard 4.0
20 Nortel Contact Recording and Quality Monitoring
Server Specification Up to 125 Channels – G.711 Solution
Hardware Minimum Specification Additional Information
Configuration Up to 125 channels at
G.711 with a packet
interval of 20ms
CPU Dual Xeon 3.4 Ghz
RAM 2 GB
Hard Disk Space See “Server Hard Disk
Sizing and Partitioning”
on page 15.
RAID 1 and RAID 5
configurations in
conjunction with a dual
channel RAID controller
card are recommended for
all disks.
Hard Disk Partitioning See “Server Hard Disk
Sizing and Partitioning”
on page 15.
Drive letter allocation is
not static.
Hard Disk Type SCSI
Hard Disk Speed (RPM) 15,000
Floppy 1
CD/DVD DVD+RW
Network Interface 2 x 100 MB with 128k
buffer
Video 1024 x 768 SVGA
Soundcard 16 bit Soundblaster (see
USB requirement below)
Mouse 1