Nortel Observe User manual

The main menu offers the following choices:
1) Enter ID, followed by the # key
2) Start observing first valid position
*) Disconnect
If you select either 1 or 2 from the main menu
and then start to observe a call, you have the
following menu choices:
4) Observe previous ID (go back)
5) Play ID (play the ID that you have selected,
for example, "Position ID 1234")
6) Observe next ID (go forward)
*) Go back to previous menu
Nortel Networks Remote Agent Observe Quick Reference Card
non-Symposium Call Center Server version
Copyright © 2004 Nortel Networks All rights reserved.
Document issue: Standard 1.0 January 2004. For soft copy release only.
Supervisor Feature
While listening on a call:
1) Press 2 followed by 1 to join in and participate in the call.
2) Press 3 to return to listen-only mode.
Note: This supervisor feature is only available if enabled
by your system administrator.