Nortel Voice Mail User manual

Important Information
If your Norstar Voice Mail system is connected to a Norstar ICS that is using Integrated
Services Digital Network (ISDN) PRI lines, please read the information below that is not
covered in any other Norstar Voice Mail documentation.
Using PRI lines with Norstar Voice Mail
Norstar ICS PRI lines cannot have an associated line number nor can they be part of a line
pool. The only way to access or use a PRI line is to enter the PRI routing code before
entering or dialing a telephone number.
The addition of the PRI routing code effects the following Norstar Voice Mail user
features:
• Off-premise Message Notification to a phone number
• Off-premise Message Notification to a pager number
• Outbound Transfer to an external number
• Custom Call Routing (CCR) Tree external transfer points
• Preset fax to an external number (if FAX is installed)
• Printing or copying a fax message to an external fax machine (if FAX is installed)
In order to use a PRI line for outdialing the System Coordinator will specify a "dummy"
line or line pool number when a User Mailbox is added to Norstar Voice Mail. The
dummy line will not be used for dialing. The user must add the PRI routing code before
any telephone number in order to access a PRI line for outdialing.
For example, the System Coordinator may set up mailbox 1234 to use the dummy line 10
for outdialing, but the mailbox owner must add the PRI routing code before the Outbound
Transfer telephone number in order to access a PRI line. The result will be that dummy
line 10 is ignored and Norstar Voice Mail uses a PRI line for the call. For more
information on creating User mailboxes, refer to the Norstar Voice Mail Set Up and
Operation Guide , “Creating Mailboxes”.
The System Coordinator must instruct the Norstar Voice Mail mailbox owners to enter
the PRI routing code before entering an external telephone number.
Note: The dummy line or line pool number provides the mailbox outdialing
capabilities. If a dummy line or line pool is not assigned to the mailbox, the
mailbox will not have any outdialing privileges. The same dummy line or line
pool number can be used for all User mailboxes.
Programming a Custom Call Routing (CCR) Tree external transfer point
When you are programming a Custom Call Routing (CCR) Tree external transfer point,
you must program a dummy line or line pool number for the outgoing line and then add
the PRI routing code before the external telephone number. Norstar Voice Mail will
ignore the dummy line or line pool number and access a PRI line. For more information
on adding external transfer points to a CCR Tree, refer to the Norstar Voice Mail Set Up
and Operation Guide .
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Primary Rate Interface (PRI) lines

Configuring the PRI access code for Norstar Voice Mail features
Some Norstar Voice Mail features require special programming to access PRI lines
automatically. These features include
•Replying to a message via the REPLY key - The telephone number is provided by
Caller ID (CLID) of the caller
• *AMIS message reply - The telephone number to reply to is provided by the
AMIS site that sent the message
•*Fax-on-demand mailboxes (two call method) - The telephone number of the fax
machine is entered by the external caller
* AMIS and FAX are Norstar Voice Mail options.
In order for these three features to function properly, the PRI access code must be
prepended to the telephone number in order to access a PRI line. The PRI access code can
be automatically added to these features by programming the PRI access code as the
Access Code value in the Dialing Translation Parameters. With the PRI access code
programmed as a Dialing Translation Parameter, all outgoing calls associated with the
above three features will always use a PRI line to outdial. For more information about
programming the Dialing Translation Parameters, refer to the Norstar Voice Mail Set Up
and Operation Guide .
Using Dialing restrictions with PRI lines
You cannot place line restrictions on PRI lines. There are only two ways to restrict
outdialing on PRI lines:
1. Through Norstar programing, assign the dialing restrictions to the telephone set
of the user. Refer to your Norstar ICS System documentation for additional
information.
2. Through Mailbox Admin, ensure Outdial is set to NONE. This restricts
outdialing calls from the mailbox.
For more information on set based restrictions, refer to your Norstar ICS documentation,
1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0889480 Issue 1.0
Printed in Canada

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