Nortel Meridian Mail User manual

Meridian Mail Reporter 2.0
User’s Guide
Product release: 2.0
Document version: Standard 2.0
Date: October 1996
© 1996 Northern Telecom
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves the right to make
changes in design or components as progress in engineering and manufacturing may warrant.
AdminPlus, Nortel, Meridian Mail, Meridian Mail Reporter, ACCESS, and Meridian-1 are
trademarks of Northern Telecom. ThinkJet is a trademark of Hewlett-Packard. Microsoft Access,
Microsoft Windows, Microsoft Windows 3.1, Windows 3.11, Windows for Workgroups 3.11,
Windows NT, Microsoft Windows Terminal, and MS-DOS are trademarks ofMicrosoft Corporation.
Racal-Datacom is a trademark of Racal Data Communications Incorporated. OS/2 is a trademark
of International Business Machines Incorporated. Hayes Optima 144 is a trademark of Hayes
Microcomputer Products, Incorporated. pcANYWHERE is a trademark of Dynamic Microprocessor
Associates. RoboHELP is a trademark of Blue Sky Software Corporation.

Chapter 1 - Introducing MMR
Table of Contents
Introducing MMR................................................................................... 1-1
Overview ....................................................................................................1-1
Components of Meridian Mail Reporter .....................................................1-2
MMR Setup ........................................................................................1-2
MMR Communications .......................................................................1-2
MMR Reports .....................................................................................1-3
Benefits of Using Meridian Mail Reporter ..................................................1-4
Security ..............................................................................................1-4
Convenience ......................................................................................1-4
Flexibility ............................................................................................1-4
Centralization .....................................................................................1-5
Visual Information ..............................................................................1-5
Ability to Bill Service Usage ...............................................................1-6
Historical information .........................................................................1-6

Chapter 2 - Getting Started
Table of Contents
Getting Started...................................................................................... 2-1
Introduction ................................................................................................2-1
Background Information .............................................................................2-1
MMR Configuration ....................................................................................2-2
MMR Hardware and Software Requirements ............................................2-4
Hardware ...........................................................................................2-4
Optional Hardware .............................................................................2-5
Software .............................................................................................2-5
Virtual Memory Settings for Windows 3.1 ..................................2-7
Windows 3.1 Protection and Multitasking ..................................2-7
Windows 95 and Windows NT Protection ..................................2-8
MMR Package Contents ............................................................................2-8
Setting up Meridian Mail ............................................................................2-9
Overview of Converting to Meridian Mail Release 10 ........................2-9
Overview of Converting to Meridian Mail Release 11 ......................2-10
Procedures for Converting to Meridian Mail Release 10 or 11 ........2-10
Cabling Information ..........................................................................2-13

Chapter 3 - Installing MMR
Table of Contents
Installing MMR....................................................................................... 3-1
Introduction................................................................................................ 3-1
Before Installation...................................................................................... 3-1
Installation Disks................................................................................ 3-1
Online Instructions ............................................................................. 3-2
MMR Setup........................................................................................ 3-2
Configuration Options........................................................................ 3-2
Installation Checklist .......................................................................... 3-3
Installing the Software................................................................................ 3-4
After Installation....................................................................................... 3-19
Changing Your Password ................................................................ 3-19
When to Use the Three MMR Programs.......................................... 3-22
MMR Setup .............................................................................. 3-22
MMR Communications............................................................. 3-23
MMR Reports ...........................................................................3-23

Chapter 4 - Using MMR and its Online Help
Table of Contents
Using MMR and its Online Help........................................................... 4-1
Introduction................................................................................................ 4-1
Using MMR................................................................................................ 4-1
Installation Disk Setup ....................................................................... 4-2
MMR Setup........................................................................................ 4-2
MMR Communications....................................................................... 4-3
Download Process ..................................................................... 4-3
Download Schedules ................................................................. 4-5
Critical Errors ............................................................................. 4-6
Log File ...................................................................................... 4-7
MMR Reports..................................................................................... 4-8
Reports, Alerts, and Palettes ..................................................... 4-8
Reporting Interval....................................................................... 4-9
Print Preview............................................................................ 4-11
Triggered Alerts........................................................................ 4-16
Customization .......................................................................... 4-17
Backup..................................................................................... 4-36
Other Functions of MMR Reports ............................................ 4-36
MMR Loader .................................................................................... 4-37
MMR Upgrade.................................................................................. 4-38
Guidelines for Operating MMR ........................................................ 4-39
All programs............................................................................. 4-39
MMR Setup .............................................................................. 4-39
MMR Communications............................................................. 4-39
MMR Reports........................................................................... 4-39
Using Online Help.................................................................................... 4-41
Why MMR Help is helpful................................................................. 4-41
Before you begin.............................................................................. 4-42
Using Windows 95 Help................................................................... 4-42
How MMR Help is structured ................................................... 4-42
How you access MMR Help..................................................... 4-42
Using Windows 3.1 Help.................................................................. 4-44
How MMR Help is structured ................................................... 4-45
How you access MMR Help..................................................... 4-47
How you find MMR Help's information..................................... 4-48
How you find procedural information........................................ 4-49

How you find referential information......................................... 4-50
How you navigate through MMR Help's information................ 4-52
Tutorial..................................................................................... 4-53

Chapter 5 - Alerts
Table of Contents
Alerts...................................................................................................... 5-1
Overview.................................................................................................... 5-1
SEER Alert................................................................................................. 5-2
Critical SEERs Alert........................................................................... 5-2
Displayed Report Fields............................................................. 5-2
Analysis and Corrective Actions................................................. 5-3
Application Alerts....................................................................................... 5-3
Failed Outcalls Alert........................................................................... 5-3
Displayed Report Fields............................................................. 5-3
Analysis and Corrective Actions................................................. 5-4
Remote Notification Target Problem Alert ......................................... 5-4
Displayed Report Fields............................................................. 5-5
Analysis and Corrective Actions................................................. 5-5
Failed Networking Sessions Alert ...................................................... 5-6
Displayed Report Fields............................................................. 5-6
Analysis and Corrective Actions................................................. 5-7
Failed Fax Delivery Alert.................................................................... 5-7
Displayed Report Fields............................................................. 5-8
Analysis and Corrective Actions................................................. 5-8
Security Alerts............................................................................................ 5-8
Excessive After-Hour Logons Alert.................................................... 5-8
Displayed Report Fields............................................................. 5-9
Analysis and Corrective Actions............................................... 5-11
Excessive Thru-Dialer Access Alert................................................. 5-12
Displayed Report Fields........................................................... 5-12
Analysis and Corrective Actions............................................... 5-12
Excessive Failed Logons Alert .........................................................5-13
Displayed Report Fields ...........................................................5-14
Analysis and Corrective Actions ...............................................5-14
Excessive Incomplete Voice Mail Accesses Alert ............................5-14
Displayed Report Fields ...........................................................5-15
Analysis and Corrective Actions ...............................................5-15

Chapter 6 - System Status Reports
Table of Contents
System Status Reports......................................................................... 6-1
Overview.................................................................................................... 6-1
SEER Query Report........................................................................... 6-1
Report Filters.............................................................................. 6-1
Displayed Report Fields............................................................. 6-2
Analysis and Corrective Actions................................................. 6-2
Channel Problem Identification Report...............................................6-2
Report Filters ..............................................................................6-3
Displayed Report Fields .............................................................6-3
Analysis and Corrective Actions .................................................6-4
Disk Usage Monitor Report ................................................................6-5
Displayed Report Fields .............................................................6-6
Analysis and Corrective Actions .................................................6-6

Chapter 7 - Traffic Reports
Table of Contents
Traffic Reports....................................................................................... 7-1
Overview.................................................................................................... 7-1
System Traffic Summary Report........................................................ 7-1
Report Filters.............................................................................. 7-2
Displayed Report Fields............................................................. 7-5
Analysis and Corrective Actions................................................. 7-6
Meridian Mail Productivity Report ...................................................... 7-8
Displayed Report Fields............................................................. 7-8
Analysis and Corrective Actions............................................... 7-10

Chapter 8 - Voice Mail Reports
Table of Contents
Voice Mail Reports................................................................................ 8-1
Overview.................................................................................................... 8-1
Voice Messaging Activity Report ....................................................... 8-2
Report Filter ............................................................................... 8-2
Displayed Report Fields............................................................. 8-2
Analysis and Corrective Actions................................................. 8-3
Mailbox Counts Report ...................................................................... 8-4
Displayed Report Fields (Class of Service)................................ 8-4
Displayed Report Fields (Department)....................................... 8-5
Displayed Report Fields (NMS Location ID) .............................. 8-5
Displayed Report Fields (Customer Number)............................ 8-6
Analysis and Corrective Actions................................................. 8-6
Messaging Usage Report .................................................................. 8-7
Report Filters.............................................................................. 8-7
Displayed Report Fields............................................................. 8-7
Analysis and Corrective Actions................................................. 8-8
Call Answering/User Responsiveness Report ................................... 8-9
Report Filters.............................................................................. 8-9
Displayed Report Fields............................................................. 8-9
Analysis and Corrective Actions............................................... 8-10
Mailbox Session Analysis Report..................................................... 8-11
Report Filters............................................................................ 8-12
Displayed Report Fields........................................................... 8-12
Analysis and Corrective Actions................................................8-13
Inactive User Report ........................................................................ 8-13
Report Filter ............................................................................. 8-14
Displayed Report Fields........................................................... 8-14
Analysis and Corrective Action ................................................ 8-15
Top Users of Storage Report........................................................... 8-15
Report Filters............................................................................ 8-16
Displayed Report Fields........................................................... 8-16
Analysis and Corrective Actions............................................... 8-16
Users Exceeding COS Storage Limit Report................................... 8-17
Report Filters............................................................................ 8-17
Displayed Report Fields........................................................... 8-17
Analysis and Corrective Actions............................................... 8-18