Nortel Norstar ICS Remote Tools 11 User manual

Norstar ICS Remote Tools
Quick-start Guide
NRU version 11
© Copyright Nortel Networks, 2004
NRU, ICS Remote Tools, Norstar and Meridian are trademarks of
Nortel Networks.
Microsoft, MS-DOS, Windows and Excel are registered trademarks of
Microsoft Corporation in the United States and other countries.
InstallShield is a registered trademark of InstallShield Corporation.
Published in Canada
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How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
* European Freephone 00800 800 89009
European Alternative/
United Kingdom [phone]
Africa [phone]
Israel 800-945-9779
* Note: Calls are not free from all countries in Europe, Middle East or Africa
Fax:
44-191-555-7980
email:
[email protected]
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: [phone]
email: [email protected]
APAC (Asia Pacific)
Technical Support - CTAS
Telephone: [phone]
Fax: [phone]
email: [email protected]

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Norstar ICS Remote Tools Quick-start Guide
Contents
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About the ICSRT tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Collecting system information before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Defining systems in a CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Manually connecting to a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Running ICSRT Tools for a specific customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Database operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Creating the CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Copying the CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Changing the customer path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Refreshing the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deleting a database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Quitting the Customer Info screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Working with customer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adding a Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting a Norstar system from the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing Norstar system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Viewing Norstar customer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Copying Norstar system details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Backing up and restoring system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Backing up data with ICSRT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Restoring data with ICSRT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Starting the Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Exiting Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Scheduling backups or restores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Understanding Jobs in Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Removing repeated jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Updating the jobs on Jobs in Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Viewing a submitted job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Immediate backup or restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting to Nortel Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Acronyms used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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Norstar ICS Remote Tools Quick-start Guide
Using Norstar ICSRT Tools version 11
This document provides a quick-reference to the screens found in the Norstar ICSRT Tools, NRU
version 11. It describes how to provide remote management for customer information and
customer databases for backup and restore facilities for Norstar MICS and CICS systems running
version 2.0 or later software.
About the ICSRT tool
The ICSRT tool replaces some functionality of the Norstar Manager. ICSRT allows you to use
Remote tools to configure and view configuration information in Norstar systems. It also provides
backup/restore tools. You can also use this application in a network setting where more than one
person has access to databases located on a central file server.
To use this tool, each system you want to manage needs to be connected to a RAD (remote access
device). In the case of the CICS, an internal remote access device (I-RAD) that is activated with a
software key. The RAD comes with complete installation documentation. I-RAD configuration
information is located in the Compact ICS Installer Guide.
The computer you want to use for remote management connects to each RAD in one of three
ways:
• directly, through a serial cable plugged into the RAD
• remotely through a dial-up connection, through a modem located in or attached to the remote
computer
• through a call-in line, where you call the Norstar system you want to manage, and the
attendant or auto attendant connects your computer to the Norstar system.
For details, refer to the RAD Installation Guide and the Norstar ICS Remote Tools User Guide.
Note: Compatibility
If you have systems of earlier vintage than 2.0, ensure that you retain the Norstar Manager
application on your system.
Data created through the Norstar Manager cannot be used by the ICSRT application. You
need to re-enter all customer information through the ICSRT application.

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About the CustomerInfo database
The Norstar system information is stored on your computer as a database file called
CustomerInfo. This file consists of records containing customer details and connection
properties for one or more Norstar systems. The database file is contained in a folder that also
contains other information specific to the customers, such as Workbook files and backup files.
You can create multiple databases. Each database can store information about multiple
systems. At any time you can view all information present in a single CustomerInfo database.
You can copy databases and customer records within databases, but you cannot move
customer records from one database to another existing database.
Collecting system information before you start
The first step in adding Norstar system information to the CustomerInfo database is to collect
the following information:
Required system information
Customer information
When you are adding a new Norstar system to the CustomerInfo database, this general information
should be entered in the database before you enter any Norstar programming information.
System
Identification (ID)
In set programming:
at Software keys,
press Show
This is a unique eight-digit number that identifies a
Norstar system. No two systems can have the
same System Identification number. When a
company has several Norstar systems stored in the
database, this number allows you to distinguish
between systems.
Customer Name This is the name of the company or business that
owns the Norstar system.
KSU location This is where the Norstar system is located on site,
such as the telephone room. The Norstar location
is not always the same as the customer address.
You should know where the Norstar system is
located in case a problem occurs on site.
Address This is the business address of the customer. The address can be a maximum of
five lines.

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Norstar ICS Remote Tools Quick-start Guide
Contact This is the name of person at the customer site
who coordinates Norstar programming and
troubleshooting.
Phone number This is the phone number of the contact person.
Remember to include an area code if the phone
number is outside your local calling exchange.
Install date This is the date that the Norstar system was
installed, or will be installed, at the customer site.
This date should contain eight digits in the format
YYYY : MM : DD
Connection Properties
RAD phone number This is the number, which will be answered by RAD
at the Norstar location if you are calling into the
RAD over a phone line.
RAD password This is the number ICSRT uses to identify itself as
a valid user to the RAD. This password must be
from eight to 10 digits.
A new RAD does not have a password, therefore,
when you install a new RAD, you must use set
programming at the Norstar site to program an
eight-to-10-digit password before you can use the
ICSRT to connect to the RAD.
COM Port This is the communication port on the personal
computer that ICSRT uses to communicate with
the KSU. You can select COM1 to COM9,
depending on your computer configuration. COM1
is the default.
Connect type ICSRT uses one of four ways to connect to a KSU:
• Direct
• Remote (default)
• Operator Assisted
• Auto-Attendant.
The connection type used depends on where the
Norstar system is located relative to the managing
computer, and the type of assistance required at
the Norstar to connect to the RAD. Remote is the
default.
Note: Operator-assisted connections do not
support scheduled backup and restore operations.
Required system information

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Baud rate This is the communication rate used by ICSRT to
communicate with the Norstar system in an on-line
session, a backup, or a restore.
The default is 19200.
If you are using a direct connection, the local baud
rate at the RAD must match the baud rate chosen
for the direct connection in ICSRT. If you are using
a remote type of connection, 1200, 2400, 4800,
9600 or 19200 baud can be used. If you choose a
baud rate for a remote connection that is higher
than the rate supported by the RAD, your modem
will auto-baud down to the modem speed of the
RAD.
Note: The restore operation requires a baud rate
greater than 1200.
Dial mode The dial mode used by ICSRT can be either pulse
or tone, depending on the CO line type used by
ICSRT. The default is tone.
Modem init string Some modems require special codes to be sent to
them before they are ready to communicate. Use
this field to enter any special codes that ICSRT
must send to your computer modem before it is
ready to communicate with the RAD.
The default value is EQ0X4V1&D2&C1S7=85. If
your modem cannot connect to a RAD, you may
have to change this string. Refer to your modem
manual for information on what codes must be
included in the Modem init string.
Note: For all remote connections, you require a
Hayes compatible modem capable of operating at
1200, 2400, 4800, 9600, or 19,200 baud. The
modem should also have a separate line port and
phone port.
Other inputs
Notes This is a scratch area. Type any information you want to add about the Norstar
system.
Select Workbook When you want to select the workbook to be
copied. This choice list consists of all excel sheets
that are present in workbook folder under the
directory where ICSRT is installed. The default
value is None.
Note: When you press the OK button,
OlpWorksheets\System ID directory will be created
under the folder where the CustomerInfo database
that is currently in use exists. The selected
workbook will be copied to that directory.
Required system information

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Norstar ICS Remote Tools Quick-start Guide
Defining systems in a CustomerInfo database
The Customer Info screen is the first screen you see after you open the ICSRT application. This is
the screen that defines the CustomerInfo database file. The list items are sorted by System ID.
Figure 1 Customer Info Screen
This screen lists all of the Norstar systems present in a CustomerInfo database (defined by
Current Path).
The Customer Name, KSU Location, System ID and Date and Time of Last Backup for each
record displays. Before you can perform any function on a particular Norstar system, you must
select that system.

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Manually connecting to a system
Access the Connection Properties screen so you can connect to the Norstar:
1Select first row on the Customer Info screen.
2You can either select a tool under the Run Tool menu or select an icon from the Tool Bar.
The Connection Properties screen appears (Figure 2).
Figure 2 Connection Properties Screen
3Fill out the fields that apply to the type of connection your computer has to the Norstar system.
4Click on Connect.
5When you complete the required activity, ensure that you exit the connection to the Norstar
system:
aOn your desktop, click on the Norstar ICS Programming Tools screen, which sits behind
the Customer Info window.
bOn the top menu, click on Tool , and select Terminate Connection.
Note: Selecting Workbook under the Run Tool menu will open a default Windows
Open dialog that displays all the Excel files present in the ICSRT Workbook folder.
C:\Program Files\Nortel Networks\ICSRT\Workbook is the default path. This may
have been changed when ICSRT was installed.
Run Tool menu
Tool bar icons