Nortel 1220 User manual

Commonly Used Nortel Telephone Functions
1220 Phone –Support Phone for teaching rooms
This quick guide shows you how to do the following things with you new Nortel IP Phone 1230:
• Log in • Log out
• Change you phone password • Access Voicemail
• Set the autodial keys • Transferring Calls
• Call Forwarding • Send incoming calls straight to VoiceMail
To ‘log in’ to a handset
You can ‘log in’ to any Nortel 1220 handset, which will then allow you to receive any calls to your number.
1) Without lifting the handset, press the Services key once
2) Use the ‘up’ arrow navigation key once to locate ‘Virtual Office Login’

3) Press the ‘enter’ key (in the centre of the ‘up’ ‘down’ buttons)
4) Enter your User ID (your 4 digit internal telephone number) and press the enter key again.
5) Enter your password (sent via e-mail) and press the enter key. You should now be logged in.
To ‘log out’ from a handset
When you finish using a handset you can ‘Log out’ from that handset. This is typically done when you are hot desking or
using a shared handset.
1) Press the Services key once
2) Press the ‘up’ arrow navigation key once to locate ‘Virtual Office Logout’
3) Press the ‘enter’ key (in the centre of the ‘up’ ‘down’ buttons)
4) You should now be logged out (most of the screen will clear and your number will no longer be displayed).
To change your password
1) Press the Services key once
2) Use the ‘up’ or ‘down’ arrow navigation keys to locate ‘Password Admin’
3) Enter your old password and press the ‘enter’ key (in the centre of the ‘up’ ‘down’ buttons)
4) Enter your new 4 digit password and press the enter key.
5) Enter your new password again and press the enter key. Your password is now changed.
To enter the voicemail system
The Nortel 1220 handset will allow you to directly connect to the voicemail system, used on all the
University of Exeter telephone systems.
1) Lift the handset and press the Messages key
2) You will get the Messenger + greeting and be asked to enter your mailbox
(internal telephone) number and a #
3) Then enter your PIN number.
4) You will then get options to all the voicemail options.
To set Autodial keys
Autodial keys allow you to dial numbers at the touch of a button. You can store only 3 frequently used numbers.
1) Press any one of the Autodial keys

2) Enter the number you want to autodial
(including a 9 if it is an outside number)
3) Press the autodial key again.
To store Autodial names
Once you have saved your autodial numbers, you can type in a name to display instead of the number.
1) Press the Services key once ‘Telephone Options’ will be displayed.
2) Press the ‘enter’ key (in the centre of the ‘up’ ‘down’ buttons)
3) Press the ‘up’ arrow navigation key 3 times to locate ‘Change Feature Key label’ and press the enter key.
4) ‘Change Feature Key’ will flash, press the enter key again and ‘Select a Feature key’ will display.
5) Press the autodial key you wish to label, and delete the number from the display using the ‘Delete’ soft key (one
of the four keys directly below the screen –‘Delete’ will appear in the screen directly above the correct key). Edit
feature key label will be displayed.
6) Enter the new name using the keypad (like a mobile phone, 222=C, etc.) When finished press the enter key. You
can now select further keys to change or press the ‘Cancel’ soft key 3 times to exit.
To transfer calls
Once you have answered a call you can transfer it to another internal phone.
1) Press the ‘Trans’ soft key (note it may be the first or second soft key).
2) Enter the number that you want to forward calls to.
3) When they answer press the ‘Trans’ soft key again to complete the transfer.
4) If the number does not answer press the yellow ‘Hang Up’ key followed by
the key with your number beside it to take the call back. 5) If the number
answers but does not wish to take the call press the key with your number
beside it to take back the call.
6) Switch between the caller and the transferee using the ‘Trans’ soft key and
the soft key with your number beside it.

To forward calls and cancel call forwarding
You can forward calls from your Nortel 1220 Handset to another phone. Note: By default calls can only be forwarded
to an internal (4 digit) number and not a home number or mobile phone. If you need to forward calls to an external
number please contact SID (see below) to enable this facility.
1) Press the ‘Fwd’ soft key (display should say “Fwd” not “Trans”)
2) Enter the number that you want to forward calls to 3) Press the ‘Fwd’ soft key
again.
4) The ‘> Fwd’ soft key now has a chevron in front of it indicating that calls
are being forwarded:
5) To cancel call forwarding, press the ‘Fwd’ soft key the word Cancel will
appear on the right of the screen press the key under this and the chevron will
disappear.
.
To send incoming calls straight to VoiceMail
You can use the same procedure as above to forward your calls direct to VoiceMail if you are busy.
1) Press the ‘Fwd’ soft key
2) Enter 5700 on the keypad
3) Press the ‘Fwd’ key again
Further Resources
There is a quick reference card (2 pages) and a full user guide (166 pages) available at the following link:
http://as.exeter.ac.uk/it/telephony/usingyourphone/nortel1220/