Nortel 7100 User manual

© 2004 Nortel Networks
P0609371 01
March 24, 2004
Business Communications Manager
Telephone Feature User Guide

Page 3
Note: Your telephone may not have access to all the features listed in this guide. This may be
because your telephone does not support the feature, or because the feature has not been
enabled at your telephone. Your system administrator can provide details.
Telephone button icons
The Business Series Terminal (T-series) Feature button is a small globe icon. The M-series
Feature button reads Feature or Fx. The IP telephones display Feature above the far left
display key, when feature selection is available.
This book uses FEATURE to indicate pressing the Feature key before entering a feature
code. The table below shows which buttons to use on the different types of Nortel Networks
telephones to use the features. Refer to each user card for specific details about each type
of telephone.
Button
Function
Business Series
Terminals (T-series) Legacy telephones (M-series) IP telephones (20XX)
Feature , Display key
Hold , , ,
Release ,
Answer call
Telephones with line buttons:
Press active line button or Intercom key and lift handset.
Telephones with no buttons:
Lift handset.
This guide uses the following labels to indicate each type of configuration button:
•FEATURE indicates pressing the Feature key
•HOLD indicates pressing the Hold key.
•RLS indicates pressing the Release key

Page 4
Telephone features
Background
Music FEATURE 86 Cancel: FEATURE #86
Listen to music (provided by an external source or an IP source connected
to the system) through your telephone speaker when you are not on a call.
Button Inquiry FEATURE *0
Check what is programmed on any button. Use when labeling buttons.
Call Duration
Timer FEATURE 77
Briefly display the approximate length of your current or most recent call.
Call Forward FEATURE 4 Cancel: FEATURE #4
Send your calls to another telephone in your system.
Call park FEATURE 74
Put a call on hold so that it can be picked up from any telephone in your
system. The display shows a three-digit retrieval code.
To retrieve a parked call: press an intercom button and dial the retrieval
code. On model 7000, 7100 and 2001telephones, just lift the handset and
dial the retrieval code.
Call Pickup,
directed FEATURE 76 and the telephone number
Answer any ringing telephone.
Call Pickup,
group FEATURE 75
Answer a call that is ringing at another telephone in your pickup group. The
external call that has been ringing longest is answered first.
Call Queuing FEATURE 801
Answer the next call. If more than one call is waiting, priority is given to
incoming external calls over callback, camped, or transferred calls.
Camp-on FEATURE 82 and the extension number of the receiving telephone
Re-route a call to another telephone even if all its lines are busy.
Class of service
password FEATURE 68 plus COS password
Change the dialing filters on a line or telephone, or gain external access to
your system. Dialing filters determine which numbers you can dial.
The COS password is provided by your System Administrator to change
your class of service.

Page 5
Conference FEATURE 3
Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press FEATURE 3.
5. Press the line or intercom button of the first held call (not required on
model 7000, 7100 or 2001 telephones).
6. Press RLS to end the conference call.
To remove yourself from a conference permanently (unsupervised
conference):
Press FEATURE 70.
The other two callers remain connected. (Some external lines may not
support this feature.)
To put a conference on hold:
Press HOLD. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the
other caller is on hold.
To re-establish the conference: Press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button for the caller you want to disconnect.
2. Press RLS.
3. Press the line or intercom button for the remaining caller to resume your
conversation.
To independently hold two calls:
1. Press the line or intercom button of the first caller.
2. Press HOLD. The second caller is automatically put on hold.
To re-establish the conference:
1. Retrieve one call from hold.
2. Press FEATURE 3.
3. Retrieve the second call from hold.
Telephone features

Page 6
To send Hookswitch or DTMF during a conference call
Either system telephone engaged in a three-way conference call over a
Network CLID or DS trunk can issue a hookswitch or DTMF dialing request
without leaving the conference, if the feature is enabled.
Note: This feature is not available for i20xx telephones or Symbol
NetVision handsets.
– To hear DTMF tones on both telephones during dial, activate Long
Tones (FEATURE 808).
– To conference in someone through the trunk, use Link (FEATURE 71)
Contrast
adjustment FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.
Press HOLD to set your choice.
Dialing modes FEATURE *82
Choose one of three methods of dialing.
1. Press FEATURE *82.
2. Press # to select the mode.
3. Press HOLD to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is
always available, even when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your
prime line is automatically selected for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit
the number by pressing the volume bar before placing the call.
Do Not Disturb FEATURE 85 Cancel: FEATURE #85
When you are not on a call prevent all incoming calls, except priority calls,
from ringing at your telephone. When you are on a call, block an incoming
priority call.
Group
Listening FEATURE 802 Cancel: FEATURE #802
Use both the handset and speaker while you are on a call. To avoid elec-
tronic feedback, keep the handset away from the speaker during the call,
and press RLS to hang up. Note: Most of the portable handsets do not
have speakers, so cannot use this feature.
Telephone features

Page 7
Handsfree Handsfree/mute or Handsfree button
Press the key to transfer a call from the handset/headset to the telephone
speaker. If you picked up the handset, return it to the cradle.
Note: Handsfree speaker volume returns to the default volume set at the
telephone at the end of each call.
Hold Press HOLD
Temporarily suspend a call.
To retrieve a held call, press the line button for the held call.
(Press HOLD on model 7000, 7100 and 2001 telephones to toggle
between two calls.)
Hold -
Exclusive FEATURE 79 or FEATURE/HOLD Temporarily suspend a call and prevent other telephones from picking it up.
Hold - Auto FEATURE 73 Cancel: FEATURE #73
Set your telephone to automatically put a call on Hold when you pick up a
second call, or stop your telephone from doing so. Default is Yes (feature is
on).
Note: Telephones which have system-wide call appearance buttons
(SWCA) must have this feature active (set to Yes).
Language
choice FEATURE *501: Select Primary Language for the telephone display.
FEATURE *502: Select Alternate Language for the telephone display.
FEATURE *503: Select Alternate Language 2 for the telephone display.
FEATURE *504: Select Alternate Language 3 for the telephone display.
Last Number
Redial FEATURE 5
Automatically redial the last external telephone number that you dialed.
Line pools FEATURE 64
With a line pool, telephones can share several lines for making calls.
1. Press FEATURE 64 or an intercom button.
2. Enter a line pool access code. (See your System Administrator for a list.)
Line
redirection FEATURE 84 Cancel: FEATURE #84 Send calls arriving on an external line to another telephone outside your
system. (Some external lines may not support this feature. See your
System Administrator.) This feature is not available on model 7000, 7100
or 2001 telephones.
Telephone features

Page 8
Link FEATURE 71
Generate a Link signal to access a PBX or other host exchange.
Long tones FEATURE 808
Generate a tone for as long as you hold down a button. This is used to
communicate with devices like fax or answering machines. Long tones are
in effect only for your current call.
Messages FEATURE 1 Cancel: FEATURE #1
Send a message to another telephone within your system.
To view and reply to your messages:
1. Press FEATURE 65.
2. Press * and # to view your message list.
3. Press 0 to call the person who left you the message.
To erase a message:
Press HOLD while viewing a message.
Moving line
buttons FEATURE *81
Change the position of your line or hunt group buttons.
1. Press FEATURE *81.
2. Press the line button that you want to move.
3. Press the button that you want to move the line to.
4. Press RLS. The two buttons are exchanged.
5. Update the button label strip on your telephone.
Line buttons cannot be exchanged with intercom, answer DN or handsfree
buttons.
Mute Handsfree/mute or Mute button
Press this button when you do not want the caller to hear anything from
your side of a handsfree call. The display light beside the button blinks
when the call is muted. The mute button on the T-series and i-series
telephones mutes all types of calls.
Page announcement note: A call retrieved from hold after a page
announcement does not necessarily remain muted.
Name and
number block FEATURE 819
Block the outgoing name and/or number for a specific call.
Telephone features

Page 9
Page FEATURE 60 and code (1 to 3) and zone (0 to 6)
Make a page announcement through either the internal (code 1) or
external (code 2) speakers, or both (code 3). Zone 0 pages all zones.
Page announcements are programmed to timeout after a pre-selected
amount of time which is set by your System Administrator.
Internal page
FEATURE 61 and zone (0 to 6)
Make a page announcement to all, or to a specific group of telephones,
through the telephone speakers. Zone 0 pages all zones.
External page
FEATURE 62
Make a page announcement through an external loudspeaker system.
Internal and external page
FEATURE 63 and zone (0 to 6)
Make a page announcement through both your telephone speakers and an
external loudspeaker system. Zone 0 pages all zones.
Incoming page during active call:
The system can be set to either:
• Put an active call on hold, and broadcast the incoming page.
• Archive the page until you hang up from the call.
This feature is set by your system administrator.
Note: Business Series Terminals: a call on mute when the page comes
in, will not remain muted when it is released from hold after the page.
Pause FEATURE 78
Program in an external autodial sequence to insert a 1.5-second delay.
For pulse dialing: * also inserts a 1.5-second delay.
Priority call FEATURE 69
Interrupt a person who is on a call.
A person on another call can press FEATURE 85 (Do Not Disturb) to block
priority calls.
Telephone features

Page 10
Privacy FEATURE 83
Change the privacy setting for an external line. If a line normally has
privacy, this permits another telephone that shares the line to join your call
by selecting the line while you are using it. If a line normally has privacy
disabled, this prevents another telephone that shares the line from joining
your call by selecting the line while you are using it. The privacy setting is
re-established once you end your call or when you enter the Privacy
feature code again.
Ring again FEATURE 2 Cancel: FEATURE #2
Monitor a busy or unanswered telephone, or a busy line pool within your
system. Ring Again signals you to call back when the telephone or line
pool becomes available.
Ring type FEATURE *6
Select a distinctive ring to help differentiate between your telephone and
others nearby.
1. Press FEATURE *6.
2. Enter the ring type number (1 to 4).
3. Press HOLD.
Ring volume FEATURE *80
Make your telephone ring so that you can adjust the volume. You can also
adjust the volume any time your telephone rings.
Run/stop FEATURE *9
Store more than one autodial number or external carrier feature code on
one memory button by inserting a break point between numbers or codes.
The first press of the button dials the first number or code; the next press
dials the next number or code. You can program up to four numbers or
codes separated by break points.
Saved number
redial FEATURE 67
Save a number to redial later. Enter the code while you are on a call that
you have dialed to save the number. Enter the code when you are not on a
call to redial the saved number.
Service
schedules FEATURE 870
Display the modes that have been turned on at a designated control set.
Telephone features