Nortel Enterprise Edge ATA 2 User manual

© 2003 Nortel Networks
P0941629 Issue 05
Business Communications Manager
ATA 2 User Guide

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide
Contents
About Business Communications Manager ATA 2 5
What does ATA 2 do? 5
Feature List 6
Account Code 6
Alternate Line 6
Call Forward 6
Call Park 6
Call Park Retrieve 6
Callback for Call Park 7
Call Pick-up (Directed) 7
Call Pick-up (Group) 7
Call Queuing 7
Camp-on 7
Conference Call 7
Conference Hold 8
Conference Consultation (Split Conference) 8
Disconnecting One Party 8
Hold Call (Exclusive) 8
Hold Call (Public) 9
Hotline 9
Last Number Redial 9
Line Pool Selection 9
Page (General) 9
Page (Intercom) 9
Page (External) 9
Page (Intercom/External) 9
Priority Call 10
Privacy Control 10
Restriction Override 10
Ring Again 10
Reply To a Ring Again Signal 10
Saved Number Redial 11
Send Message 11
Service Mode 11
System Speed Dial 11
Tones 11
Transfer 12
Blind Transfer 12

4 Contents
Business Communications Manager ATA 2 User Guide P0941629 Issue 05
Transfer using announce 12
Transfer using Conference 12
To Transfer an external call to a co-worker with a line appearance using
Hold 12
Trunk Answer from any Telephone 13
Voice Call 13
Voice Messaging 13
Data Communication 14
Set Tones to OFF 14
Auto-answer Modems and Answering Machines 14
Modem and FAX Transmission Compatibility 14
Troubleshooting for Data Applications 15

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide
About Business Communications Manager
ATA 2
What does ATA 2 do?
Business Communications Manager Analog Terminal Adapter 2 (ATA 2) connects
a station port to a standard analog voice device, such as a single-line telephone or a
data communication device, such as a modem or facsimile machine. The ATA 2
provides on-premise service only.
This guide describes:
• ATA 2 features used with the Business Communications Manager base unit
• Data Communication information
• Troubleshooting
All of the features available from Business Communications Manager ATA 2 are
accessed by pressing û¥ on your telephone and pressing a feature or
access code. The feature list shows û¥ and the feature code. Where
applicable, steps are included to help use each feature. If your telephone does not
have a ûbutton, you must use the hook switch (located under the
handset). The hook switch must be pressed for approximately one half of one
second.
If your telephone does not have a ¥or £button, you must use dialpad numbers.
To indicate a ¥press Ú. To indicate a £press Ü.
For more information about feature operations, accessing feature operations or
feature codes, see your System Administrator.

$ Feature List
Business Communications Manager ATA 2 User Guide P0941629 Issue 05
Feature List
Account Code
û¥ß¡ <plus the six digit Account code> while on a call.
Allows you to track a call.
Alternate Line
ûÛ
Allows you to switch between your two intercom lines. When a line is in use, you
hear an error tone informing you that the line is already in use.
Call Forward
û¥Ý
Directs your calls to another telephone connected to your Business
Communications Manager system. Pressthe feature code followed by the extension
number of the telephone to receive the forwarded calls.
To cancel Call Forward, press û£Ý.
External Call Forward: To direct your calls to telephones outside of your
Business Communications Manager system:
1. Enter the feature code.
2. Enter the entire external number, including any routing codes.
3. Enter ûÛ.
Call Park
û¥àÝ
Parks the call on hold and allows it to be retrieved from any other telephone within
the system. When the call park is successful, you hear a confirmation tone and the
call is parked on the highest numbered park code in the system. If call park is
unsuccessful, you hear an error tone and remain connected with the call.
Note: Tones must be ON. For a list of park codes, see your System Administrator.
Call Park Retrieve
A parked call can be retrieved from any Business Communications Manager
telephone by lifting the handset and pressing the Call Park code.

P0941629 Issue 05 Business Communications Manager ATA 2 User Guide
Callback for Call Park
Alerts you to the external call you parked and that has remained unanswered for a
set period of time. If your telephone is not in use, callback causes your telephone to
ring. If your telephone is in use, you hear the callback tone over the handset.
Call Pick-up (Directed)
û¥àß <plus the ringing number>
Allows you to answer a ringing telephone within your Business Communications
Manager system.
Call Pick-up (Group)
û¥àÞ
Allows you toanswer any ringing telephonewithin your Business Communications
Manager pick-up group.
Call Queuing
û¥¡âÚ
Allows you to answer the first incoming external call to your telephone, while you
are on a call. All other incoming callers hear a busy signal unless there is another
telephone programmed to ring on the same line.
Camp-on
û¥¡Û <plus the extension number>
Allows you to reroute an external call or a call from a Centrex system telephone to
another Business Communications Manager system telephone.
Conference Call
û¥Ü
Allows you to establish a three-way conference between yourself, one external call
and one intercom call, or two intercom calls. Line pool access allows you to
establish a conference between yourself and two external calls.
To establish a conference call:
1. Make or answer the first call.
2. Press ûÛ. This automatically places the first call on hold.
3. Make or answer the second call.
4. Press û¥Ü to complete the conference.
Note: If the second call is busy, replace the handset and press ûÛ
to return to the first call.

& Feature List
Business Communications Manager ATA 2 User Guide P0941629 Issue 05
Conference Hold
Allows you to put the two conferenced parties on hold. The held callers are still
conferenced.
To put the conference on hold:
1. Press ûÛ to put the two conferenced parties on hold.
2. Press ûÛ to restore the three-way call.
Conference Consultation (Split Conference)
Allows you to put one party on hold and consult with the other party.
To consult:
1. Press û£Ü to split the conference.
2. Press ûÛ to alternate between calls.
3. Press û¥Ü to restore the three-way call.
Disconnecting One Party
Allows you to disconnect one party in a three-way conference call.
To disconnect one call:
1. Press û£Ü to put one caller on hold. You are connected with the
other call.
2. Replace the handset.
3. Lift the handset and press ûÛ. You are connected with the caller
on hold.
Hold Call (Exclusive)
û¥àá
Allows you to place an active call on hold and prevents it from being picked up from
other telephones. When Tones is ON, a held call reminder tone is heard.

Feature List '
P0941629 Issue 05 Business Communications Manager ATA 2 User Guide
Hold Call (Public)
ûÛ
Allows you to place an active call on hold and allows it to be picked up from other
telephones. When Tones is ON, a held call reminder tone is heard.
To retrieve a call on hold:
1. Press ûÛ.
Hotline
Allows you to automatically call a programmed internal or external telephone
number. To use the Hotline feature, lift the handset of the designated hotline
telephone.
Last Number Redial
û¥Þ
Automatically dials the last external telephone number you dialed.
Line Pool Selection
Allows several telephones to access a group of exchange lines. To access line pool
selection, enter the line pool code or during the intercom dial tone press:
û¥Ý <plus the line pool code>.
Page (General)
û¥ßâ <plus code 1-3> <plus zone code 0-6>
Allows you to make an announcement to all Business Communications Manager
telephones programmed to receive a page, as well as any other connected paging
equipment. You must press a paging zone. For a list of page zones,see your System
Administrator.
Page (Intercom)
û¥ßÚ <plus zone code>
Page (External)
û¥ßÛ
Page (Intercom/External)
û¥Ü <plus zone code>

 Feature List
Business Communications Manager ATA 2 User Guide P0941629 Issue 05
Priority Call
û¥á
Allows you to interrupt an internal call in progress on a digital telephone, or make
a voice call to a digital telephone on Voice Call Deny or Do Not Disturb. The
session in progress is automatically put on hold.
Note: Priority Call must be enabled in Business Communications Manager
System Administration.
Privacy Control
û¥¡Ü
Prevents another telephone that shares your line from joining your current call or
permits another telephone that shares your line to join in.
Restriction Override
û¥ß¡ <plus an override password> <plus the restricted number>
Allows you to override restrictions imposed on your telephone.
Ring Again
û¥Û
Allows you to queue a call to another Business Communications Manager or
Centrex telephone that is busy or is not answered or to a busy line in the Line Pool.
Youcan usering againonly oncalls placedon anintercom line.Whenthe telephone
is available, you are alerted with one short ring from your telephone.
To cancel ring again, press û£Û.
Reply To a Ring Again Signal
To connect with a ring again request when you are on a call (or your telephone is
off-hook):
1. Press ûÛ. This automatically places your call on hold.
2. To return to the caller on hold, press ûÛ.
To connect with a ring again request when your telephone is on-hook:
1. Lift the handset. The ring again number is automatically redialed.
Note: If you do not respond to a ring again signal within 30 seconds, ring
again is canceled.