Nortel m3900 series Operating and installation instructions

M3900 Series Telephones Description, Installation and Administration
Meridian 1
M3900 Series Meridian Digital
Telephones
Description, Installation and Administration
Document Number: 553-3001-216
Document Release: Standard 1.00
Date: June 1999
Year Publish FCC TM
© 1999
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Nortel Networks Corporation reserves the right to make
changes in design or components as progress in engineering and manufacturing may warrant. This equipment
has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC
rules, and the radio interference regulations of Industry Canada. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks Corporation.

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M3900 Series Telephones Description, Installation and Administration
Revision history
June 1999 Standard 1.00.

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M3900 Series Telephones Description, Installation and Administration
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Other documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Functional description . . . . . . . . . . . . . . . . . . . . . . 3
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
M3901 Entry Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
M3902 Basic Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
M3903 Enhanced Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
M3904 Professional Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
M3905 Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configure the M3900 Series Meridian Digital
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Handset option for the M3905 Call Center Telephone . . . . . . . . . . 26
Headset options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
External Alerter and Recording Interface . . . . . . . . . . . . . . . . . . . . 26
Key-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Meridian Communications Adapter . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
To install the M3900 Series Meridian Digital Telephones: . . . . . . 29
To install the ACM: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessory keying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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553-3001-216 Standard 1.00 June 1999
Telephone positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Environmental and safety considerations . . . . . . 33
Temperature and humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Line engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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M3900 Series Telephones Description, Installation and Administration
List of figures
Figure 1
M3901 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 2
M3902 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Figure 3
M3903 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure 4
M3904 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Figure 5
M3905 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 6
Installation of the Accessory Connection Module (ACM) . . . . . . . . . 30

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M3900 Series Telephones Description, Installation and Administration
List of tables
Table 1
Feature Key text and icon labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Table 2
LD 11 - Configure the M3900 Series Digital Telephone . . . . . . . . . . . 15
Table 3
M3901 key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Table 4
M3902 key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Table 5
M3903 key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Table 6
M3904 key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Table 7
M3905 key configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 8
LD 20 - Configure print routine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Table 9
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Table 10
M3900 Series Meridian Digital Telephone accessory compatibility . . 31

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x

Page 1 of 36
M3900 Series Telephones Description, Installation and Administration
2
Preface
Thisguideprovidesfeature,expansionmodule,andspecificationinformation
for the M3900 Series Meridian Digital Telephones.
Other documentation
For more information, refer to the following documentation:
•Digital telephone line engineering (553-2201-180)
•Meridian Communications Unit and Meridian Communications Adapter
description, installation, administration, operation (553-2731-109)
•Spares planning (553-3001-153)
•Meridian 1 equipment identification (553-3001-154)
•Meridian 1 line cards description (553-3001-105)
•X11 features and services, International (553-3001-306)
X11 features and services, North American (553-3001-305)
•Software Input/Output Guide X11 Administration, International
(553-3001-311)
X11 input/output guide, North American (553-3001-400)
•Software Input/Output Guide X11 System Messages (553-3001-411)
•Asynchronous Data user guide (P0661883)

Page 2 of 36 Preface
553-3001-216 Standard 1.00 June 1999

Page 3 of 36
M3900 Series Telephones Description, Installation and Administration
14
Functional descri
p
tion
This document introduces the M3900 Series Meridian Digital Telephones. It
provides you with a description, installation and administration of the M3900
Series Telephone. Features for the five models are found on the following
pages.
• Functional description of each telephone:
— “M3901 Entry Telephone” on page 8
— “M3902 Basic Telephone” on page 9
— “M3903 Enhanced Telephone” on page 10
— “M3904 Professional Telephone” on page 11
— “M3905 Call Center Telephone” on page 13
• “General features” on page 4
• “Hardware options” on page 25
• “Configure the M3900 Series Meridian Digital Telephone” on page 15
• “Installation” on page 29
• “Environmental and safety considerations” on page 33
M3900 Series Meridian Digital Telephones provide integratedvoice anddata
communication. The M3900 Series Telephones communicate with the
Meridian 1 through digital transmission over standard twisted-pair wiring.
The M3900Meridian Digital Telephoneinterfaces with the Digital Line Card
(DLC) in the Intelligent Peripheral Equipment (IPE) shelf of the system. The
DLC supports 16 voice and 16 data ports. The system software assigns a
Terminal Number (TN) to each port in the system.

Page 4of 36 Functional description
553-3001-216 Standard 1.00 June 1999
General features
The five models of the M3900 series telephones have specific characteristics.
Refer to:
• “M3901 Entry Telephone” on page 8
• “M3902 Basic Telephone” on page 9
• “M3903 Enhanced Telephone” on page 10
• “M3904 Professional Telephone” on page 11,
• “M3905 Call Center Telephone” on page 13.
The M3900 Series Meridian Digital Telephones support features through:
• Fixed Feature Keys
• Programmable Line/Feature Keys (Self-labeled)
• Programmable Feature Keys (Self-labeled)
Feature keys
Fixed Feature Keys
The Fixed Feature Keys are the feature keys on your M3900 Series Meridian
Digital Telephone that are pre-labeled with the assigned feature. The Fixed
Feature Keys appear on the telephone with text or icon labels. Telephones
with icon labels are only available in specific market areas. Refer to Table 1.
Table 1
Feature Key text and icon labels (Part 1 of 3)
Feature Key Text label Icon label
Goodb
y
e
Hold
Mute
Handsfree
Volume NA
Goodbye
Hold
Mute

Functional description Page 5 of 36
M3900 Series Telephones Description, Installation and Administration
Headset
Options
DN line
Feature Ke
y
(
M3901 onl
y)
Messa
g
e
Director
y
/Lo
g
Shift
Application
Navi
g
ation
Cop
y
Transfer
InCalls
Not Read
y
Make Bus
y
Table 1
Feature Key text and icon labels (Part 2 of 3)
Feature Key Text label Icon label
Headset
Options
Line
Feature
Fx
Message
Directory/Log
Shift
Applications
Copy
Transfer
In - Calls
Not Ready
Make Busy

Page 6of 36 Functional description
553-3001-216 Standard 1.00 June 1999
Note: Icon key labels are available in specific markets areas.
Pro
g
rammable Line/Feature Ke
y
s
(
Self-labeled
)
The Programmable Line/Feature Keys (Self-labeled) are the keys located at
the left and right sides of the upper section of the display area. The user can
change the LCD label of these keys (with the exception of the primary
Directory Number Key) to meet their needs. The Programmable Keys
(Self-labeled) are the keys located on both sides of the upper section of the
display area of the M3903, M3904, and the M3905 model.
Call Supervisor
Answer A
g
ent
Activit
y
Ke
y
Answer Emer
g
enc
y
Emer
g
enc
y
Call Lo
g
Observe A
g
ent
Displa
y
Calls Waitin
g
Quit NA
Table 1
Feature Key text and icon labels (Part 3 of 3)
Feature Key Text label Icon label
Supervisor
Ans Agent
Activity
Ans Emerg
Emergency
Call Log
Obv Agent
Dsply Queue
Quit

Functional description Page 7 of 36
M3900 Series Telephones Description, Installation and Administration
The Programmable Line/Feature Key (Self-labeled) provides two layers of
functionality on the M3903, M3904. The two layer keys on the M3903 and
M3904 provides the user access to two Lines/Features per key. For example
the M3904 has six Programmable Line/Feature Keys (Self-labeled), which
provide the user with 12 line/feature keys accessible on the six keys.
Pro
g
rammable Feature Ke
y
s (Self-labeled)
The Programmable Feature Keys (Self-labeled) are the three to four keys
located below the lower portion of the display area on your M3903, M3904,
and M3905 Meridian Digital Telephone. The Programmable Feature Keys
(Self-labeled) provide three layers of features to each feature key on the
M3903, M3904, and M3905. The features assigned to these keys are shown
in:
• Table 4, “M3902 key configuration,” on page 19
• Table 5, “M3903 key configuration,” on page 20
• Table 6 “M3904 key configuration” on page 21
• Table 7, “M3905 key configuration,” on page 22
Pro
g
rammable Features
TheM3901can have fiveprogrammablefeaturesassigned.Theuseractivates
the features by pressing the Feature Key and assigned key pad keys as
indicated by the Feature Card. The system administrator programs selected
features for the M3901 telephone. For feature assignment information see
Table 3, “M3901 key configuration,” on page 18.
Note: Icon key labels are available in distinct market areas

Page 8of 36 Functional description
553-3001-216 Standard 1.00 June 1999
M3901 Entry Telephone
The features of the M3901 are:
• one line (Directory Number (DN)) capability
• five programmable features
• Feature Activation and Message Waiting and Incoming Call Status
Indicator LED
• supports an amplified headset through the handset jack
Figure 1
M3901
Feature Card
Message and Call
Status Indicator
Feature Activation Indicator
Goodbye Hold
Volume Bar
Feature
Line
553-8966

Functional description Page 9 of 36
M3900 Series Telephones Description, Installation and Administration
M3902 Basic Telephone
The features of the M3902 are:
• one line (Directory Number (DN) capability
• three Programmable Feature Keys (Self-labeled)
• Fixed Feature Keys:
• two lines by 24 character display area
• handsfree calling option
• Group Listening
• on-hook dialing
• supports an amplified headset through handset jack
• one accessory port
Figure 2
M3902
553-8624
Message Waiting Light
LCD Indicator
Programmable
Feature Keys
(Self-Labeled)
Navigation Keys
Handsfree Key
Volume Bar LED
LED
One Line
Options
Message
Transfer
Hold
Goodbye
Mute

Page 10 of 36 Functional description
553-3001-216 Standard 1.00 June 1999
M3903 Enhanced Telephone
The features of the M3903 are:
• two Programmable Line/Feature Keys (Self-labeled) which
provide two layers each, giving the user access to four
line/feature keys
• four Programmable Feature Keys (Self-labeled) which have three layers
each, giving the user access to 12 feature keys
• Fixed Feature Keys
• three line by 24 character display area Call Log
• Group Listening
• on-hook dialing
• two accessory ports
• a headset port
• handsfree calling
Figure 3
M3903
553-8625
Message Waiting Light
LCD Indicator
Goodbye
Hold
Volume Bar
Programmable
Feature Keys
Navigation Keys
Options
Quit
Copy
Handsfree Key
LED
LED Soft-labeled Line/
Feature keys.
Fixed Feature Keys