Nortel Enterprise Edge 2.0 Messaging User manual

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© 2000 Nortel Networks
P0911589 Issue 03
Enterprise Edge 2.0
Feature Programming
Telephone Guide

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Contents
Chapter 1 Getting Started 11
Using this guide 11
Before you start 11
What you need to do programming 11
Emergency 911 Dialing 11
Understanding the telephone buttons 12
Using the buttons under the display 12
Chapter 2 Answering calls 15
Answering incoming calls with Hunt Groups 15
Answering an incoming call 15
Line buttons 15
What line indicators mean 16
Rings you can hear 16
Answering calls at a prime telephone 16
Using a central answering position (CAP) module 17
Customizing your CAP module 17
Monitoring telephones with the CAP module 18
Release button 18
Hearing aid compatibility 18
Information about a call on the display 19
Call Information for a specific call 19
Displaying Call Information before or after answering 19
Displaying Call Information for a call on hold 20
Making Call Display information appear automatically at a telephone
20
Changing which information appears first about a call 20
Lift a call ringing at another telephone 20
Answering any ringing telephone using Directed Pickup 20
Answering any ringing telephone using Group Pickup 21
Changing a telephone’s pickup group 21
Trunk Answer 22
Answering a call using Trunk Answer 22
Answer buttons 22
Creating a Conference Call 23
Disconnecting one party 24
Separate holding of two calls 24
Putting a conference on hold 25
Removing from a conference 25
Listening to a call as a group 26

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Canceling Group Listening 26
Using Handsfree/Mute 26
Answering calls without lifting the receiver 26
Making calls without lifting the receiver 27
Muting Handsfree 27
Changing a normal call to handsfree 27
Changing a handsfree to a normal call 27
Using Handsfree 27
Changing Handsfree for a telephone 28
Handsfree Answerback 28
Turning Privacy on or off for a call 29
Creating a conference by releasing privacy 29
Making a call private 29
Checking call length using Call Duration Timer 29
Disconnecting by accident 30
Time 30
Chapter 3 Making calls 31
Choosing a line using a line button 32
Line pools 33
Using a line pool to make a call 33
Programming a memory button with a line pool feature code 33
Changing how you dial your calls 34
Using Standard dial 34
Using Automatic dial 34
Using Pre-dial 34
When the internal number you have called is busy 35
Priority Call 35
Making a priority call 35
Giving a telephone the ability to make priority calls 35
Using Ring Again 36
Turning on Ring Again 36
Canceling Ring Again 36
Chapter 4 Time savers for making calls 37
Storing a number on a memory button for Autodial 37
Adding an autodial button 37
Selecting a line for Autodial 37
Using intercom as the line for Autodial 38
Using Last Number Redial 39
Preventing a telephone from using Last Number Redial 39
Using Speed Dial 39
Making a speed dial call 40
Changing and adding System Speed Dials 40

Contents 5
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Adding or changing User Speed Dial 40
Using Saved Number Redial 41
Saving a number 41
Dialing a saved number 42
Preventing a telephone from using Saved Number Redial 42
Chapter 5 Handling many calls at once 43
Using Hold 43
Retrieving a held call 43
Holding automatically 43
Listening on hold 43
Holding a call exclusively 44
Using Call Queuing 44
Chapter 6 Transferring calls 45
Using the transfer feature 45
Transferring a call 45
Transferring external calls 45
Canceling a transfer 46
Using Camp-on 47
Parking a call 48
Retrieving a parked call 48
Using Call Park 48
Using Callback 49
Chapter 7 Forwarding your calls 51
Forwarding your calls to another telephone 51
Canceling Call Forward 51
Using Call Forward at your telephone 51
Overriding Call Forward 52
Changing the automatic Call Forward settings for a telephone 52
Changing Forward no answer 52
Changing the delay before a call is forwarded 52
Forward on busy 52
DND on Busy 53
Call Forward and voice mail 53
Line Redirection 54
Turning on Line Redirection 54
Canceling Line Redirection 55
Allowing a telephone to redirect calls 55
Turning the redirect ring for a telephone on or off 55
How Line Redirection is different from Call Forward 57
Using Line Redirection 57

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Chapter 8 Communicating in the office 59
Paging 59
Making a page announcement 59
Activating and deactivating the ability to page 59
Creating page zones 60
Using Page with external paging equipment 61
Sending messages 61
Sending a message 61
Canceling a message you have sent 62
Viewing your messages 62
Replying to a message 62
Replying to a message using an analog telephone connected to an
ASM 63
Removing items from your message list 63
Removing items from your message list using an analog telephone
connected to an ASM 64
Viewing messages you have sent 64
Using Voice Call 65
Making a Voice Call 65
Muting Voice Call tones 65
Answering a Voice Call without touching your telephone 65
Preventing Voice Calls to your telephone using Voice Call Deny 66
Canceling Voice Call Deny 66
Chapter 9 Tracking your incoming calls 67
Using Call Log 67
Call Log options 68
Logging a call manually 68
Deleting old log items 68
Viewing your Call Log 68
Viewing a Call Log item 69
Erasing log items 69
Making a call using Call Log 69
Creating a password to your Call Log 70
Changing your Call Log password 70
Deleting an assigned password 70
Programming a telephone to log calls automatically 71
Using voice mail 72
Chapter 10 Customizing your telephone 73
Use Button Inquiry to find out the use of a button 73
Making the display darker or lighter using Contrast adjustment 73
Changing the language on the display 74
Programming a feature code on a memory button 74
Programming feature buttons 74

Contents 7
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Erasing a feature button 75
Applying button cap labels 75
Types of button caps 76
Identifying the telephones 76
Enterprise Edge default button assignments 76
Rules of default button assignment 77
M7310 and M7208 telephone button defaults 77
M7324 telephone button defaults 78
M7100 telephone button defaults 79
Moving line buttons 79
Changing the type of ring 80
Adjusting the Ring volume 80
Hiding the message or calls indication 80
Restoring the messages and calls indication 80
Chapter 11 Hunt Groups 81
Members of the group 82
Distribution mode 82
Chapter 12 Telephone features 83
Installing Enterprise Edge telephones 83
Naming a telephone or a line 86
Moving telephones 87
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 87
Stopping calls 87
Refusing to answer a call 87
Canceling Do Not Disturb 87
Using Do Not Disturb 88
Using Background Music 88
Turning Background Music off 88
Chapter 13 Using System features 89
Using alternate or scheduled services 89
Preventing some calls from being made 89
Making additional telephones ring 89
Changing the lines used by outgoing calls 89
Turning Services on and off 89
Turning Services on and off using feature codes 90
Viewing the active Services from a two-line display telephone 91
Viewing the active Services from a one-line display telephone 91
User passwords 92
Registration password 92

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Clearing a Call Log password 92
Using special telephones 93
Direct dial 93
Changing the direct dial telephone assignments 93
Hotline 93
Bypassing a Hotline 93
Making a telephone a hotline telephone 94
Control telephone 94
Using Set lock 94
Changing Set Lock programming for a telephone 95
Using an auxiliary ringer 95
Turning the auxiliary ringer for a telephone on or off 95
Using Host System dialing signals 95
Link 95
Preventing a telephone from using Link 96
Pause 96
Long Tones 96
Run/Stop 97
Wait for Dial Tone 97
Using pulse dialing for a call 97
Using your Enterprise Edge system from an external location 97
Controlling access to your Enterprise Edge system 98
Direct inward system access (DISA) 98
Class of Service (COS) 98
Maintaining security 99
Accessing Enterprise Edge remotely over the public network 99
Tones 99
Using Class of Service (COS) passwords 100
Changing your Class of Service 100
Chapter 14 General System features 101
Pulse or tone dialing 101
Disconnect supervision 101
Hunt Groups 101
Internal numbers 101
Line assignment 101
Target line 102
Line pools 102
Overflow call routing 102
M7100 telephone 103
Memory buttons 103
One-line display 104
Prime line 104
Private lines 104

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P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Volume bar 104
Wall mounting 104
ISDN 105
ISDN features 105
Network name display 105
Name and number blocking 105
Service provider features 106
Chapter 15 Hospitality Services 107
Common set 107
Room set 107
Hospitality Services (HS) admin set 107
Alarm time (AL) feature 107
Programming the Alarm time feature 108
Changing or canceling an earlier selected Alarm time 108
Canceling the alarm 109
Turning off the Alarm 109
Hospitality Services admin alarm feature 109
Room occupancy (RO) 110
Programming the state of a room set 110
Room condition (RC) 111
Room condition from a room set 111
Room condition with a Hospitality service admin set 112
Hospitality passwords 112
Desk admin password 112
Room condition password 112
Chapter 16 Companion Features 113
Using your portable telephone 113
Using Enterprise Edge features 114
Using features 115
Directed Call Pickup 115
Group Pickup 115
Wireless Portable Language Selection 115
Wireless Call Forward No Answer enhancement 115
Chapter 17 Troubleshooting 117
Using the alarm telephone 117
Reporting and recording alarm codes 117
Testing the telephone 117
Testing the telephone display 117
Testing the telephone buttons 118
Testing the speaker in the telephone handset 118
Testing the telephone headset 119

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Testing the telephone speaker 119
Testing the power supply to a telephone 119
Chapter 18 Common feature displays 121
Chapter 19 Appendix A: Feature Codes 125
Features sorted by feature name 126
Features sorted by activation code 129
Chapter 20 Index 133

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Getting Started
Your Enterprise Edge telephone system has many features that you can customize
to keep up with changes in your workplace.
Using this guide
This guide provides information about how a user can program their Enterprise
Edge telephone set. This information includes items as programming personal
speed dials, transferring a call, and using special features. Programming applies to
both the North American and International Enterprise Edge telephones.
Before you start
Plan what changes you want to make to programming before you begin. Record the
changes so that you have the information at hand. For example, before you program
system speed dial numbers, create a record so that you have all the numbers and
codes available after you start programming.
What you need to do programming
Press the Äbutton on the telephone followed by an activation code for
personal programming. For your support, refer to a summary of all the Feature
button programming available in Appendix A: Feature Codes on page 125.
The Unified Manager is the tool used to program settings for the Enterprise Edge
telephony features, and settings for each telephone and external lines. Multiple
levels of programming are accessible through the Unified Manager. You access the
Enterprise Edge Unified Manager from your web browser. For more information
about navigation and making selections using the Unified Manager, see the
Enterprise Edge 2.0 Programming Operations Guide.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response
system by dialing the digits “9-1-1.”
Emergency 911 Dialing
State and local requirements for support of Emergency 911 Dialing service by
Customer Premises Equipment vary. Ask your local telecommunications service
provider regarding compliance with applicable laws and regulations.
Emergency 911 Dialing may not apply to International systems.
1

12 Getting Started
Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Understanding the telephone buttons
Take a few minutes to study the telephonebuttons. The M7324is different from the
M7310 and M7208 in two ways: the M7324 does not have dual memory buttons or
a shift button.
Figure 1 M7310 and M7324 button
Using the buttons under the display
The three display buttons are for telephone features but what each button does
depends on the programming which the display shows. Some display instructions
that you can see when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.
Figure 2 Display buttons
Figure 3 M7310 telephone
M7310 M7324
Dual memory
buttons
Shift button
Display button
87
95
23
1
4
4
6
M7310

Getting Started 13
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Table 1 Telephone button description
Figure 4 M7310N and M7324N telephones
Dial pad Used for dialing numbers when you are making calls.
The dial pad is also used for entering numbers and
letters when you are programming.
Display Shows instructions for calling and programming.
Display buttons Have a many different uses. The current use appears
on the display above each button.
Memory buttons Dial a number or feature code stored on the button.
Dual memory buttons Can store two numbers or feature codes (used with the
shift button).
Shift button Press the shift button before a dual memory button to
activate the second number or feature code stored on
a dual memory button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
1
2
3
4
5
6
7
8
9
8
6
3
1
2
1
3
4
7
8
44
6
M7324N
879
5
6
2
3
1
4
5
M7310N

14 Getting Started
Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Answering calls
Answering incoming calls with Hunt Groups
Your Enterprise Edge system allows you to establish Hunt Groups in your system.
HuntGroupsareagroup ofEnterprise EdgesetDNs accessiblebya singledirectory
number. The Hunt Groupsfeature ensures calls route to the appropriate people. You
can program
• the members for a Hunt Group
• member position within a Hunt Group
• distribution of calls
• how long a call uses looking for available members
• what occurs if all members are busy
For more information about Hunt Groups see Hunt Groups on page 81.
Answering an incoming call
There are three indications of an incoming call: ringing, a line button flashing, and
a message on the display. You do not always receive all three indications for any
distinct call. For example, you can have a line that has been set up not to ring at your
telephone. If so, you see only a flashing line button. There are many possible
combinations, depending on the set up of your system. See Choosing a line using a
line button on page 32 for more information about the use of lines.
If you receive a priority call and your telephone has no free internal line buttons,
you cannot transfer the priority call, you must accept or release it.
Line buttons
For each line assigned to your telephone, you have one line button. Press the line
button to select the line you want to answer or use to make a call. Having several
line buttons gives you immediate access to more than one line.
The M7100 telephone has two intercom paths, instead of line buttonsto answer and
make calls. You can assign two lines to each M7100 telephone. You can press
úto switch between two calls, one active and one on hold.
2

16 Answering calls
Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
What line indicators mean
Rings you can hear
Answering calls at a prime telephone
The Enterprise Edge system allows for a prime telephone for each line if needed.
Calls not answered at their normal destinations are transferred to the prime
telephone. The prime telephone is normally the attendant’s telephone. The installer
or customer service representative programs a prime telephone for a line.
Telephone displays
¼Flashing on and off for
equal lengths of time There is an incoming call on the line.
¼Flashing on and off
more quickly You have placed a call on hold.
¼Flashing on for longer
than off A person has put a call on hold onthat line.
¼On, not flashing You are connected to the call on that
line or the line is in use.
Off The line is free.
A double beep occurs
every ten seconds A call has been camped to your telephone.
A long single ring There is an external call on the line for you.
A shorter double ring There is an internal call on the line for you or
a call is being transferred to you.
A brief single ring A call is redirected on one of your redirected
lines. You cannot answer this call.
Three beeps
descending in tone You are receiving a priority call.
The person at telephone 221 has forwarded
a call to you using Do Not Disturb.
The system has transferred a call to you
from a telephone with Do Not Disturb turned
on.
No person answered this call so the system
transferred it to you.
A personhascamped,parked ortransferred
a call on line 061, but no one has answered
the call. Press CALLBACK or the line button
to connect to the call.
There is no telephone that can receive a call
on line 061 so the system has transferred it
to you.
The call coming in on line 002 for target line
052 has come to you because Line 052 is
busy.
For other displays, see Common feature displays on page 121.
DND from 221
DND transfer
DRT Line001
Line061 callback
CALLBACK
Line061 to prime
Line002>Line052

Answering calls 17
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Using a central answering position (CAP) module
A central answering position (CAP) is an Enterprise Edge M7324 telephone and a
CAP module that your installer or customer service representative programmed as
a CAP. You can have five CAPs connected to an Enterprise Edge telephone. The
CAP is best as the prime telephone and direct-dial telephone for the lines and
telephones it provides service to.
Figure 5 Central answering position module and M7324 and M7324N telephones
A CAP module is an add-on device that provides 48 additional memory or line
buttons.You canconnectone or twoEnterprise EdgeCAP modulesto thetelephone
to increase the number of lines it can handle.
When a CAP module is first plugged into your telephone, some of the module
buttons are programmed to dial an internal number.
Customizing your CAP module
If your installer has programmed the CAP module for your system, you can move
external lines to the CAP module by using Ä¥¡Ú. See Moving line
buttons on page 79.
CAPN Module
M7324N telephone

18 Answering calls
Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
You can program any of the buttons on your CAP module that do not select lines to
dial internal or external numbers automatically. You can program features on CAP
module buttons.See Timesaversformaking callson page 37andCustomizing your
telephone on page 73 for information about programming memory buttons. You
cannot assign answer buttons to any buttons on a CAP module.
Monitoring telephones with the CAP module
The indicators ö next to internal autodial buttons on your CAP module show the
status of Enterprise Edge telephones.
The indicator is on when the telephone has:
• an active call
• Do Not Disturb turned on
The indicator is off when a telephone has:
• no active call
• a call on hold and no other active call
Release button
Note: North American Enterprise Edge telephones have a ¨button and
International Enterprise Edge telephones have a ® button. This guide uses
the word Release when referring to this button.
Press Release to end a call. You do not have to put the receiver down. Release also
ends feature programming.
While you are on a call, do not press Release to end a feature you are using. If you
do, you disconnect the call. Use Äinstead.
Hearing aid compatibility
The receivers on all Enterprise Edge telephones are compatible with hearing aidsas
defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized
for use with a telephone.
Tips
You can send up to 30 messages from a CAP.
A CAPN cannot send 30 messages unless programmed as an ECAP.

Answering calls 19
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Information about a call on the display
If you subscribe to Call Display services from your local telephone company, one
line of information about an external caller appears on the display after you answer.
Depending on the setting and the external information available, either the caller’s
name or telephone number appears on the display.
When you transfer an external call to another Enterprise Edge user, the same
information displays on the recipient’s telephone.
Call Display information becomes available between the first and second ring of an
incoming call. If you answer before the Call Display information is available on
your display, and you press Ä¡ÚÚ, you see only the line number or line
name.
To use logging features with Call Display, see Using Call Log on page 67.
Call Information for a specific call
Ä¡ÚÚ
Call Information allows you to see information about incoming calls. This
information is more detailed than the Call Display information you can receive
automatically. For external calls, you can display the caller’s name, telephone
number, and the line name. For an internal call, you can display the caller’s name
and their internal number. You can see information for ringing, answered, or held
calls.
Call Information is available for calls after they have been transferred, forwarded
or rerouted in some way.
Names and numbers for external calls appear on the display when you have
subscribed to Call Display services from your telephone company.
Displaying Call Information before or after answering
To find out who is calling or to display information about your current call:
1. Press Ä¡ÚÚ.
2. Press £or VIEW to display more information about an external call.
Call Display information appears between the first and second ring of an incoming
call. If you answer before the Call Display informationappears on your display, and
you press Ä¡ÚÚ, you see only the line number or line name.
Tip
Call Log displays the same information as Call Information, with the date and
time of the call, and the number of times the caller called.

20 Answering calls
Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Displaying Call Information for a call on hold
1. Press Ä¡ÚÚ. The display reads öSelect a call.
2. Select the line on hold. Information about the call appears on the display.
3. Press £or VIEW to display more information about an external call.
Making Call Display information appear automatically at a
telephone
Each telephone that rings for an external line can display Call Display information
for that line.After answering a call, CallDisplay information appears on the display
of the telephone that answered the call. Your installer or customer service
representative can program telephones to have automatic Call Display.
Changing which information appears first about a call
Depending on the services you subscribe to, Call Display information can contain
up to three parts: the name of the caller, the number of the caller, and the name of
the line in your Enterprise Edge system that the call is on. For each telephone, you
can determine which information appears on the display first.
You can see Unknown name or Unknown number on the display if the information is not
available from your telephone company. You can see Private name or
Private number on the display if the caller blocks that information.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
Lift a call ringing at another telephone
You can lift a call ringing at another telephone by using Directed Pickup or Group
Pickup.
Answering any ringing telephone using Directed Pickup
Äàß
You can answer any telephone that is ringing in your Enterprise Edge system.
1. Press Äàß.
Tip
If your telephone automatically displays Call Display information for a call,
press Ä¡ÚÚ before you can press £or VIEW to display more
information about the call.