Nortel Enterprise Edge 2.0 Messaging User manual

1-800-4 NORTEL
www.nortelnetworks.com
© 2000 Nortel Networks
P0911589 Issue 03
Enterprise Edge 2.0
Feature Programming
Telephone Guide

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Contents
Chapter 1 Getting Started 11
Using this guide 11
Before you start 11
What you need to do programming 11
Emergency 911 Dialing 11
Understanding the telephone buttons 12
Using the buttons under the display 12
Chapter 2 Answering calls 15
Answering incoming calls with Hunt Groups 15
Answering an incoming call 15
Line buttons 15
What line indicators mean 16
Rings you can hear 16
Answering calls at a prime telephone 16
Using a central answering position (CAP) module 17
Customizing your CAP module 17
Monitoring telephones with the CAP module 18
Release button 18
Hearing aid compatibility 18
Information about a call on the display 19
Call Information for a specific call 19
Displaying Call Information before or after answering 19
Displaying Call Information for a call on hold 20
Making Call Display information appear automatically at a telephone
20
Changing which information appears first about a call 20
Lift a call ringing at another telephone 20
Answering any ringing telephone using Directed Pickup 20
Answering any ringing telephone using Group Pickup 21
Changing a telephone’s pickup group 21
Trunk Answer 22
Answering a call using Trunk Answer 22
Answer buttons 22
Creating a Conference Call 23
Disconnecting one party 24
Separate holding of two calls 24
Putting a conference on hold 25
Removing from a conference 25
Listening to a call as a group 26

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Canceling Group Listening 26
Using Handsfree/Mute 26
Answering calls without lifting the receiver 26
Making calls without lifting the receiver 27
Muting Handsfree 27
Changing a normal call to handsfree 27
Changing a handsfree to a normal call 27
Using Handsfree 27
Changing Handsfree for a telephone 28
Handsfree Answerback 28
Turning Privacy on or off for a call 29
Creating a conference by releasing privacy 29
Making a call private 29
Checking call length using Call Duration Timer 29
Disconnecting by accident 30
Time 30
Chapter 3 Making calls 31
Choosing a line using a line button 32
Line pools 33
Using a line pool to make a call 33
Programming a memory button with a line pool feature code 33
Changing how you dial your calls 34
Using Standard dial 34
Using Automatic dial 34
Using Pre-dial 34
When the internal number you have called is busy 35
Priority Call 35
Making a priority call 35
Giving a telephone the ability to make priority calls 35
Using Ring Again 36
Turning on Ring Again 36
Canceling Ring Again 36
Chapter 4 Time savers for making calls 37
Storing a number on a memory button for Autodial 37
Adding an autodial button 37
Selecting a line for Autodial 37
Using intercom as the line for Autodial 38
Using Last Number Redial 39
Preventing a telephone from using Last Number Redial 39
Using Speed Dial 39
Making a speed dial call 40
Changing and adding System Speed Dials 40

Contents 5
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Adding or changing User Speed Dial 40
Using Saved Number Redial 41
Saving a number 41
Dialing a saved number 42
Preventing a telephone from using Saved Number Redial 42
Chapter 5 Handling many calls at once 43
Using Hold 43
Retrieving a held call 43
Holding automatically 43
Listening on hold 43
Holding a call exclusively 44
Using Call Queuing 44
Chapter 6 Transferring calls 45
Using the transfer feature 45
Transferring a call 45
Transferring external calls 45
Canceling a transfer 46
Using Camp-on 47
Parking a call 48
Retrieving a parked call 48
Using Call Park 48
Using Callback 49
Chapter 7 Forwarding your calls 51
Forwarding your calls to another telephone 51
Canceling Call Forward 51
Using Call Forward at your telephone 51
Overriding Call Forward 52
Changing the automatic Call Forward settings for a telephone 52
Changing Forward no answer 52
Changing the delay before a call is forwarded 52
Forward on busy 52
DND on Busy 53
Call Forward and voice mail 53
Line Redirection 54
Turning on Line Redirection 54
Canceling Line Redirection 55
Allowing a telephone to redirect calls 55
Turning the redirect ring for a telephone on or off 55
How Line Redirection is different from Call Forward 57
Using Line Redirection 57

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Chapter 8 Communicating in the office 59
Paging 59
Making a page announcement 59
Activating and deactivating the ability to page 59
Creating page zones 60
Using Page with external paging equipment 61
Sending messages 61
Sending a message 61
Canceling a message you have sent 62
Viewing your messages 62
Replying to a message 62
Replying to a message using an analog telephone connected to an
ASM 63
Removing items from your message list 63
Removing items from your message list using an analog telephone
connected to an ASM 64
Viewing messages you have sent 64
Using Voice Call 65
Making a Voice Call 65
Muting Voice Call tones 65
Answering a Voice Call without touching your telephone 65
Preventing Voice Calls to your telephone using Voice Call Deny 66
Canceling Voice Call Deny 66
Chapter 9 Tracking your incoming calls 67
Using Call Log 67
Call Log options 68
Logging a call manually 68
Deleting old log items 68
Viewing your Call Log 68
Viewing a Call Log item 69
Erasing log items 69
Making a call using Call Log 69
Creating a password to your Call Log 70
Changing your Call Log password 70
Deleting an assigned password 70
Programming a telephone to log calls automatically 71
Using voice mail 72
Chapter 10 Customizing your telephone 73
Use Button Inquiry to find out the use of a button 73
Making the display darker or lighter using Contrast adjustment 73
Changing the language on the display 74
Programming a feature code on a memory button 74
Programming feature buttons 74

Contents 7
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Erasing a feature button 75
Applying button cap labels 75
Types of button caps 76
Identifying the telephones 76
Enterprise Edge default button assignments 76
Rules of default button assignment 77
M7310 and M7208 telephone button defaults 77
M7324 telephone button defaults 78
M7100 telephone button defaults 79
Moving line buttons 79
Changing the type of ring 80
Adjusting the Ring volume 80
Hiding the message or calls indication 80
Restoring the messages and calls indication 80
Chapter 11 Hunt Groups 81
Members of the group 82
Distribution mode 82
Chapter 12 Telephone features 83
Installing Enterprise Edge telephones 83
Naming a telephone or a line 86
Moving telephones 87
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 87
Stopping calls 87
Refusing to answer a call 87
Canceling Do Not Disturb 87
Using Do Not Disturb 88
Using Background Music 88
Turning Background Music off 88
Chapter 13 Using System features 89
Using alternate or scheduled services 89
Preventing some calls from being made 89
Making additional telephones ring 89
Changing the lines used by outgoing calls 89
Turning Services on and off 89
Turning Services on and off using feature codes 90
Viewing the active Services from a two-line display telephone 91
Viewing the active Services from a one-line display telephone 91
User passwords 92
Registration password 92

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Clearing a Call Log password 92
Using special telephones 93
Direct dial 93
Changing the direct dial telephone assignments 93
Hotline 93
Bypassing a Hotline 93
Making a telephone a hotline telephone 94
Control telephone 94
Using Set lock 94
Changing Set Lock programming for a telephone 95
Using an auxiliary ringer 95
Turning the auxiliary ringer for a telephone on or off 95
Using Host System dialing signals 95
Link 95
Preventing a telephone from using Link 96
Pause 96
Long Tones 96
Run/Stop 97
Wait for Dial Tone 97
Using pulse dialing for a call 97
Using your Enterprise Edge system from an external location 97
Controlling access to your Enterprise Edge system 98
Direct inward system access (DISA) 98
Class of Service (COS) 98
Maintaining security 99
Accessing Enterprise Edge remotely over the public network 99
Tones 99
Using Class of Service (COS) passwords 100
Changing your Class of Service 100
Chapter 14 General System features 101
Pulse or tone dialing 101
Disconnect supervision 101
Hunt Groups 101
Internal numbers 101
Line assignment 101
Target line 102
Line pools 102
Overflow call routing 102
M7100 telephone 103
Memory buttons 103
One-line display 104
Prime line 104
Private lines 104

Contents 9
P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide
Volume bar 104
Wall mounting 104
ISDN 105
ISDN features 105
Network name display 105
Name and number blocking 105
Service provider features 106
Chapter 15 Hospitality Services 107
Common set 107
Room set 107
Hospitality Services (HS) admin set 107
Alarm time (AL) feature 107
Programming the Alarm time feature 108
Changing or canceling an earlier selected Alarm time 108
Canceling the alarm 109
Turning off the Alarm 109
Hospitality Services admin alarm feature 109
Room occupancy (RO) 110
Programming the state of a room set 110
Room condition (RC) 111
Room condition from a room set 111
Room condition with a Hospitality service admin set 112
Hospitality passwords 112
Desk admin password 112
Room condition password 112
Chapter 16 Companion Features 113
Using your portable telephone 113
Using Enterprise Edge features 114
Using features 115
Directed Call Pickup 115
Group Pickup 115
Wireless Portable Language Selection 115
Wireless Call Forward No Answer enhancement 115
Chapter 17 Troubleshooting 117
Using the alarm telephone 117
Reporting and recording alarm codes 117
Testing the telephone 117
Testing the telephone display 117
Testing the telephone buttons 118
Testing the speaker in the telephone handset 118
Testing the telephone headset 119

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03
Testing the telephone speaker 119
Testing the power supply to a telephone 119
Chapter 18 Common feature displays 121
Chapter 19 Appendix A: Feature Codes 125
Features sorted by feature name 126
Features sorted by activation code 129
Chapter 20 Index 133