Nortel i2004 User manual

User Guide
Nortel Networks
i2004 Internet Telephone
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i
Table of Contents
Description of the i2004 Internet Telephone 1
Control keys.......................................................................................................... 1
Display screen ...................................................................................................... 1
Description of keys ...............................................................................................2
Notification of message waiting ...........................................................................3
Symbols used in this guide................................................................................... 4
Making a call 5
Numbering Plans .................................................................................................. 5
Using the Handset..................................................................................................5
Handsfree ..............................................................................................................5
Calling an external correspondent........................................................................ 6
Calling the switchboard........................................................................................ 6
Emergency calls.................................................................................................... 6
Calling by name (Directory)................................................................................. 7
Recall.................................................................................................................... 8
Redial ....................................................................................................................8
Making a call from the log ...................................................................................8
Receiving a call 9
Answering a call................................................................................................... 9
Diverting a call .....................................................................................................9
Intercept a call ...................................................................................................... 9
Forwarding calls 11
Accessing the Call Forward menu...................................................................... 11
Enter a Call Forward number .............................................................................11
Modify or cancel a Call Forward........................................................................ 12
Functions available during a call 13
Calling a second correspondent (double call) ....................................................13
Toggling between two correspondents ...............................................................13
Returning to the first correspondent................................................................... 14
Three-way conference call .................................................................................14
Call transfer ........................................................................................................14
Put a call on hold (Park) and retrieve it on another set (Unpark) .......................14
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ii Draft 0.01
Table of Contents
Other features 16
Notify................................................................................................................. 16
Managing the Log.............................................................................................. 17
Programming keys 18
Supervision programming ................................................................................. 18
Configuration - Adjustements 20
Accessing the configuration menu ..................................................................... 20
Change language................................................................................................. 20
Change directory number .................................................................................. 21
Change ringing tone ........................................................................................... 21
Adjust volume .................................................................................................... 21
Adjust contrast.................................................................................................... 22
Terminal properties............................................................................................ 22
Glossary 23
Standards and safety 25
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1
Description of the i2004 Internet Telephone
Description of the i2004 Internet Telephone
Control keys
Display screen
The diagram below shows the display screen of your i2004 Internet Telephone in idle
mode:
Mute
Display
Goodbye
Hold
Handsfree
indicator
Mute and headset indicator lights
Handsfree
Volume control
Headset
Directory Quit
Incoming Call log
Set lamp
Programmable Line/
Feature Keys
(Self Labeled)
Interactive
function keys
Fixed function keys
Copy
Services
Navigation keys
Outgoing Call log
7070
Programmable
keys
Display area YOUR NUMBER :7070
20/02 9:11am
Free
Call Redial
Navigator
Programmable
keys
Line key
Interactive
function
keys
Pick-up Unpark
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2
Description of the i2004 Internet Telephone
The information displayed differs according to the state of the telephone (line free,
call in progress, etc.) and the features provided by the system. Simply follow the
guide messages. Only the functions available to you appear on the display.
Description of keys
Loudspeaker: Activates "Handsfree"
function. Loudspeaker becomes active and
the associated indicator light comes on.
Hold: Press this key to place an active call
on hold. To return to the caller onhold, press
this key again or press the Recover
interactive key.
Goodbye: Terminates a call.
Volume Control Bar: Adjusts volume in
handset, loudspeaker or ringer if activated.
Increase volume by pressing right side of bar
or decrease by pressing left side of bar.
Quit: Ends an action in progress. Has no
effect on active call.
Navigation: Allow you to navigate in a
menu list. The line to be selected is
highlighted. To select an entry, press the
interactive Select key.
Copy (reserved for future use).
Mute: Cuts the microphone and allows you
to listen without transmitting. When the
indicator light comes on, the function is
active. Press the Mute key again to recover
the conversation.
The Mute key applies to both the handset
and Handsfree microphones.
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3
Description of the i2004 Internet Telephone
Headset: For use with a headset (reserved
for future use).
Directory: Provides access to the company
directory. All internal and external parties in
the directory can be called directly.
Incoming Call log: Stores last incoming
calls. Allows you to retrieve information and
call a correspondent listed in the log.
Outgoing Call log: Stores last outgoing
calls. Allows you to retrieve information and
call a correspondent listed in the log.
Services: Accesses telephone set
customization menu and telephone and
directory services.
Reserved for future use.
The green key represents your Line. The
icon displayed varies according to line status
(free, active, ringing, etc.).
Four interactive function keys, located
below the display provide access to the
functions listed on the display.
The Next message associated with an
interactive key provides access to other
functions listed on the menu.
The Delete key is associated with the data
entry screens. This key is used to erase
characters previously entered.
Notification of message waiting
The Message Lamp lights up when a
message is left in your voice mailbox.
Additionaly, your display reads " voice
message received" when your phone is in
idle mode.
7070
Next
Delete
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Description of the i2004 Internet Telephone
1. Press the interactive Recall key
2. Follow the instructions provided by the
voice prompts.
Symbols used in this guide
This symbol appears next to steps that ask
you to enter numbers or letters.
• To enter letters, press the dialpad key
with the desired letter repeatedly until
that letter appears on the display. The
cursor automatically advances to the
next position if you press a key that is
different from the last. Press 1 to enter a
blank space.
This symbol appears next to steps that ask
you to pick up the handset, by one of the
ways described in the following pages.
Recall
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5
Making a call
Makin
g
a call
Numbering Plans
Your business environment has established special call prefixes that you must dial
preceding external numbers in order to make external calls.
This document does not provide these codes, which can vary in different countries
and business environments.
Please contact your system administrator to obtain the prefixes.
Using the Handset
1. Lift the handset.
"Dial the number" is displayed on the screen
and you hear a dial tone.
2. Dial the number.
3. Press the Call key to complete the call.
While on an active call, you can switch
between Handset and Handsfree mode.
Handsfree
1. Press one of the following keys:
• the Handsfree key
• your green Line key
• the interactive Call key
• or dial the number and go to step 3.
"Dial the number" message is displayed on
the screen.
2. Dial the number.
3. Press Call to complete the call.
Speak over the built-in microphone and use
the volume control bar to adjust the speaker
volume.
4. To terminate the call, press the Goodbye
key.
Call
or 7070
or Call
Call
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6
Making a call
Calling an external correspondent
1. Pick up the handset.
2. Dial: ______* then the number
* Ask the system administrator for the
access code.
3. Confirm by pressing the Call key.
Calling the switchboard
1. Pick up the handset.
2. Dial: ______*
* Ask the system administrator for the
direct access code.
Emergency calls
The current system release allows you to dial emergency numbers directly without
dialing a prefix. However, the release does not provide caller-based
location-identification for emergency services such as 911 in North America.
Since the implementation of emergency dialing can vary between countries and
companies, please contact your system administrator for exact information about
what to dial in the event of an emergency.
Call
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7
Making a call
Calling by name (Directory)
You can make a call using the names listed in the centralized directory.
1. Pick up the handset.
2. Press the IntName key to reach an
internal correspondent.
(The Directory screen, with the ExtName
key allows you to reach an external
correspondent listed in the directory).
3. Dial the first letters of the surname using
the keys on the alphanumeric keypad
(see page 4).
4. To correct, use the interactive Delete
key.
5. Press the Find key to display matching
entries.
6. Highlight the desired name using the up
or down navigation keys.
7. Press the Call key to confirm your
choice.
The File key provides you with detailed
information such as the phone number
and department.
To modify an entry, select the Edit key. This
will take you to the name entry menu.
Note: You can also access the directory directly by pressing the key,
when your phone is idle or during an active call, without ending the call.
IntName
Delete
Find
Edit Call File
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8
Making a call
Recall
When the correspondent you wish to reach is already on line or does not answer, you
can request to be recalled automatically:
1. Dial a number and receive a busy tone
or no answer.
2. Press the Recall key.
When your correspondent hangs up (at the
end of the call in progress or the next call if
absent), the Recall rings your phone. When
you answer, Recall dials your correspondent.
Redial
With your telephone in idle mode, press the interactive Redial . The last number
dialed is dialed again.
Making a call from the log
The log records the number of the last incoming and outgoing calls.
To access the log and make a call to the selected party:
1. Press one of the Log keys.
2. Place the highlighting on the desired
name:
• The interactive Select key allows you to
browse the information concerning the
call (Date and time of call, correspon-
dent's name and number).
• To make the call from the list or a file,
press the interactive Call key.
Note: For more details concerning the log, refer to "Managing the Log" section on
page 17.
Recall
or
Select
Call
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9
Receiving a call
Receivin
g
a call
Answering a call
When your telephone rings, your correspondent's name is displayed on the screen. If
the name is not available, the number is displayed.
• Lift the handset: you are in communica-
tion with your correspondent.
or
• Press the Handsfree key: the call is set
up with no need to pick up the handset.
Speak over the microphone.
or
• Press the flashing Line key.
Note: While on an active call, you can activate Handsfree mode. This disables the
handset receiver and allows you to hang up the handset receiver without terminating
the call.
Diverting a call
If you do not wish to answer a call, you can divert it to another internal number
(extension or voice mail).
1. Press the interactive Divert key.
2. Dial the number.
Intercept a call
You can intercept a call to another phone when this phone belongs the same call
group.
1. Press the interactive Pick-up key.
7070
Divert
Pick-up
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10
Receiving a call
2. Dial the extension number of the phone
you want to intercept the call.
3. Press Pick-up again.
4. Pick-up the handset.
Pick-up
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11
Forwarding calls
Forwardin
g
calls
You can forward calls to another extension or to a voice mailbox. Calls can be
forwarded immediately or on no answer (delayed).
Note: The display, set at rest, of the "All call forwarded" message informs you that an
immediate Call Forward has been programmed.
Accessing the Call Forward menu
1. Press the Services key on your
telephone.
2. Use the navigation keys to highlight the
desired option.
3. Highlight the "Features" line and press
the interactive Select key.
4. Highlight the "Telephone services" line
and press the Select key.
5. Highlight the "Forward" line and press
the Select key.
Enter a Call Forward number
1. Access the Call Forward menu.
2. Dial the internal Call Forward number.
3. Select the type of Call Forward using
the interactive keys:
• Immediate: all calls are forwarded
immediately to the Call Forward
number. A "Forward all calls to ..."
message is displayed on your screen.
• Delayed: calls are forwarded after a few
rings. A "Forward on no answer to..."
message is displayed on your screen.
Select
Select
Select
Immed.Delayed
or
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12
Forwarding calls
Modify or cancel a Call Forward
When Call Forward is activated, the Call Forward type and the number are specified
in the Call Forward menu.
To modify: 1. Access the Call Forward menu.
2. Press the Edit key.
3. Use the Delete key to erase the existing
number
4. Enter the new number.
5. Select the type of Call Forward.
Note: You can modify the Call Forward type
and not the extension number.
To cancel: 1. Access the Call Forward menu.
2. Press the Edit key.
• Press the interactive Cancel key.
A message acknowledging the modification or cancellation is displayed.
Edi
t
Delete
Immed.Delayed
or
Edi
t
Cancel
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13
Functions available during a call
Functions available durin
g
a call
Calling a second correspondent (double call)
While talking with your correspondent, you can reach a second one. The first
correspondant is placed on hold.
1) Using the phone number :
1. Press the Call key.
2. Dial the number of the second
correspondent.
3. Press the Call key again.
1) Using the Directory or the Log :
• Press the Directory key and proceed to
the call by name (see page 7).
or
• Press one of the Log keys to make the
call from the list (see page 8).
When you are on line with the second
correspondant, the first line of your screen
indicates that you are in double call mode.
The names of your correspondents are
displayed with the name of the party you are
calling displayed at the top and highlighted.
The other correspondent is placed on hold.
Toggling between two correspondents
You can speak alternately with two correspondents.
Press the interactive Switch key.
The display indicates the name of the party
on line.
Call
Call
ou
Switch
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14
Functions available during a call
Returning to the first correspondent
This action terminates the call with the second correspondent.
Press the Recover key.
Three-way conference call
While in communication with two correspondents (double call), you can set up a
three-way conference call:
Press the interactive Conf. key. This puts
you in simultaneous communication with
your two correspondents.The first line of
your screen confirms the conference mode.
Call transfer
To transfer a call during call in progress:
1. Press the Transf. key.
2. Dial the transfer number (extension,
voice mail box)
3. Press the Transf. key. The call is
transferred.
Note: To transfer a call during a double call or a three-party conference, hang up. The
two conference parties remain on line.
Put a call on hold (Park) and retrieve it on another set (Unpark)
The Park and Retrieve function allows you to interrupt an active communication and
retrieve it from another phone in the group.
While in communication with a correspondent:
1. Press the interactive Park key.
Your correspondant hears an on hold tone.
Recover
Conf.
Transf.
Transf.
Park
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15
Functions available during a call
Retrieve the communication from another set:
2. Press the interactive Unpark key.
3. Dial the number of the set that you just
left.
4. Press the interactive Unpark key again
to confirm.
5. Pick-up the handset and resume your
conversation.
Unpark
Unpark
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16
Other features
Other features
Notify
The correspondent you are trying to reach does not answer. You can send him a short
message using the "Notify" function.
Note: This function can be used only for calls to a digital set with a display screen.
1. Press the Notify key.
The screen displays a predefined message.
2. You can:
• Send the message displayed by pressing
the interactive Send key.
or
• i. Modify the text by deleting the
characters using the Delete key.
ii. Enter the new text using the keys on
the alphanumeric keypad.
iii. Send the message displayed by
pressing the interactive Send key.
3. The following confirmation message is
displayed "Message sent. Do you want
to recover the call?".
Answer using one of the interactive
YES or NO keys.
Notify
Send
Delete
Send
YES or NO
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17
Other features
Managing the Log
The last calls made or received are stored in the incoming and outgoing logs. You can
browse, call, delete log entries or empty either of the Logs.
Caution: The log is limited to 20 calls. When the log is full, the oldest messages are
automatically purged.
1. Press the Log keys.
2. Use the navigation keys to highlight a
name:
• Use the interactive Select key to browse
the information about the log record
(date and time of call, correspondent's
name and number).
You can go to the previous or next log
record using the Previous and More
keys.
• To make a call from the list or from the
log record, press the interactive Call
key.
•PresstheDelete key to delete the
highlighted log entry.
The interactive Empty key deletes the entire
content of the log.
or
Select
Prev.More
Call
Delete
Empty
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