Nortel Regular Telephone User manual

i
Meridian 1
Regular Telephone User Guide
This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the
Nortel License to Copy Documentation ("License").
If a License has been purchased, it will be enclosed with this copy of Nortel documentation.
Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or
components as progress in engineering and manufacturing may warrant.
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the
FCC rules, and the radio interference regulations of Industry Canada.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment.
This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at their own expense.
SL-1 and Meridian 1 are trademarks of Northern Telecom.
© 1998 Northern Telecom
All rights reserved
Copyright Information

Introduction .............................................................................................1
Making and answering calls...................................................................3
Special features .......................................................................................4
Index .......................................................................................................25
i
Regular telephone
Contents

1
Regular telephone
The Meridian 1* is designed to provide
flexible use of business telephones. It
is capable of a number of
sophisticated operations such as
setting up conference calls, allowing
you to answer someone else’s calls,
or even notifying you when a number
you have tried is no longer busy.
Some of the features have been
assigned to your phone. The features
on your telephone have been selected
to reflect your specific telephone
needs. If you want to have some
features removed or others added,
contact your System Administrator.
Terms you should know
Attendant—the attendant is a
telephone operator in your organization.
Directory Number (DN)—a DN is any
extension on a telephone. A DN can
have up to seven digits.
Flash the switchhook—If you press
and release the switchhook very
quickly, your call is not disconnected.
Instead, you send a message to the
system, usually followed by dialing a
code.
Flexible Feature Codes (FFCs)— In
addition to SPRE codes, your system
may use FFCs to activate features.
Because FFCs can vary from system to
system, they are not provided in this
guide. Your System Administrator can
tell you the FFCs available to you.
LINK—If your telephone has a LINK
button, you can press LINK instead of
flashing the switchhook. You send a
message to the system, usually
followed by dialing a code.
Meridian 1—the Meridian 1 is your
office communications system.
Pushbutton telephones—the
pushbutton telephones referred to in
this guide are the 2500, Link and Unity
telephones.
Ringback—ringback is the sound you
hear when a call you’ve made is
ringing at its destination.
Rotary dial telephones—the rotary
dial telephone referred to in this guide
is the 500 telephone.
Introduction
* Meridian 1 is a trademark of Northern Telecom.

2Regular telephone
Special Prefix Code (SPRE)—the
Special Prefix Code is a number you
dial telling the Meridian 1 that you’ll be
dialing another command code.
For example, when you see, “Dial
SPRE 87,” first dial the SPRE code,
then dial the digits 87. Your System
Administrator can tell you the SPRE
code for your system.
Switchhook—the switchhook is the
button which the handset presses
down, disconnecting your call when
you hang up.
If you press and release the
switchhook very quickly (“flash the
switchhook”), your call is not
disconnected. Instead, you send a
message to the system.
Your personal telephone
The way you can use your telephone
may be affected by restrictions applied
by your organization. For instance,
you may have to share your telephone
extension with several other people.
Or, you may not be allowed to make
long distance calls.
Shared Directory Numbers—since
your DN (extension) may be shared by
others, it is important to listen for dial
tone or conversation before beginning
to dial. If you share your DN with
other people, they may be able
toconnect to your telephone calls at
any time.
Private Line—a Private Line may be
assigned to your telephone. With this
line, you may reach any outside
number without dialing the digit(s)
which you normally use to get an
outside line.
Volume control
You can adjust the loudness of the
ringing of your telephone. Each of the
500, 2500, and Link telephones has a
volume control wheel underneath the
telephone. The volume on the Unity I
and Unity II telephones is controlled by
a three-position (High, Low, Off)
volume control switch which is located
underneath the telephone.

3
Regular telephone
To make a call:
1Lift the handset.
2Dial the phone number. You hear
ringback or busy signal.
Note: If you dial an invalid number or
one with more digits that the
maximum allowed for your
organization, you may hear a fast busy
signal or an announcement, or be
redirected to the attendant
To answer a call:
Your phone is ringing:
—Lift the handset and answer the
call.
To end a call:
When you have finished your
conversation, or if you can’t get
through to the person called, hang up.
Note: For more information on what
you can do if you can’t get through to
the person called, see Ring Again and
Stored Number redial.
Night Service
After business hours, incoming calls
are answered in one of two ways
depending on the type of night service
chosen by your organization.
•Night bell(s) ring—You are
notified of an incoming call by a
ringing bell. To answer the call, lift
the handset of any telephone and
dial the night answer code,
SPRE 4 or TFAS FFC.
Transferring is done in the normal
manner, but you should stay on the
line until the transfer is completed.
•Flexible Night Service—Only
specific phone(s) will ring. Calls
must be answered on these
phones. Transferring is done in the
normal manner, but you should
stay on the line until the transfer is
completed.
Making and answering calls

4Regular telephone
Some of the features assigned to your
phone will be different from those
assigned to other phones. Since
different users have different
telephone needs, the type and number
of features will vary from phone to
phone.
This chapter lists some of the special
features in alphabetical order and
explains how to use them.
Note: If your telephone has a LINK
button, you can press LINK instead of
flashing the switchhook as indicated in
the instructions in this guide.
Attendant recall
Use Attendant Recall to call the
attendant for assistance in handling a
call which originally came through the
attendant.
You are on a call and you want to call
the attendant to request help for the
caller. To recall the attendant:
1Flash the switchhook or press LINK.
2Stay on the line.
When the attendant answers, you, the
caller and the attendant can all hear and
speak with each other. If the attendant
has the Secrecy feature and the call
involves an outside line, you and the
attendant are connected and the third
party is excluded from the conversation.
3Ask for assistance and hang up.
You are now disconnected from the
conversation.
Notes:
To call the attendant, dial the
attendant's extension.
• Once you flash the switchhook or
press LINK, you can’t return to the
original caller. You must wait for
the attendant to answer.
• When you are not on a call and you
want to speak to the attendant, lift
the handset, dial zero for the
attendant, and wait for the
attendant to answer.
Special features

5
Regular telephone
• If you have Transfer, you can’t use
the Attendant Recall feature. You
can get assistance from the
attendant by using Transfer and
dialing the attendant’s extension.
You and the original caller will both
be connected to the attendant.
Call Pickup
Telephones in your organization may
be arranged into Call Pick-up groups.
Use Call Pickup to answer, from your
own phone, any call made to a phone
in your Call Pickup group.
To use Call Pickup when a phone in
your Call Pickup group is ringing:
1Lift the handset.
2Dial SPRE 3 or PUDN FFC.
You are connected to the caller.
Notes:
• If you are on a call and another call
comes in for someone in your Call
Pickup group, you must end, park or
transfer the call you are on before
you can answer the new call.
• Your System Administrator will tell
you if your telephone is equipped so
that you can answer calls made to
any phone in another Call Pickup
group, or to one specific Directory
Number.
To answer a call to any phone in another
Call Pickup group, dial SPRE 94 or
PUGR FFC. Dial the call Pickup Group
Number. To answer a call to a specific
extension in another Call Pickup group,
dial SPRE 95 or PURN FFC. Dial the
extension.

6Regular telephone
Call Waiting
Use Call Waiting to answer a second
call on your phone, without
disconnecting from the call you are
already on.
You are on a call and you hear two
beeps, a pause, and two more beeps.
To answer the waiting call:
1Flash the switchhook or press
LINK.
The first call is put on Hold and you are
connected to the second call.
2To return to the original call, flash
the switchhook or press LINK
again.
You are reconnected to the first call.
Notes:
• You can go from one call to the
other by flashing the switchhook.
• If one call is ended, flash the
switchhook to return to the other
caller.
Camp-on
Camp-on will notify you of an external
incoming call when you are already on
the phone. You must end the current
call to answer the second call.
You are on a call and a second call
comes in. To answer a camped-on
call:
You hear a short beep.
1End your conversation.
2Hang up.
3When the phone rings, lift the
handset.
You are connected to the second call.

7
Regular telephone
Charge
Use Charge Account to charge your
long distance calls to an account
number. The calls will be billed to
your department, office or project.
You can enter a charge account
number before you make a call or
during a call.
To enter a charge account number
before making a call:
1Lift the handset.
2Dial SPRE 5 or CDRC FFC. The
dial tone stops.
3Dial the charge account number.
You hear dial tone.
4Dial the phone number.
To enter a charge account number
during a call:
1Flash the switchhook. You hear
three beeps followed by dial tone.
Your call is put on Hold.
2Dial SPRE 5 or CDRC FFC. The
dial tone stops.
3Dial the charge account number.
You hear dial tone.
4Flash the switchhook again to
reconnect to your call.

8Regular telephone
To charge a call using Conference or
Transfer:
1Flash the switchhook. You hear
three beeps followed by dial tone.
Your call is put on Hold.
2Dial SPRE 5 or CDRC FFC. The
dial tone stops.
3Dial the charge account number.
You hear dial tone.
4Dial the phone number.
5If your hear ringback, hang up to
transfer the call.
or
— Wait for the call to be answered.
Flash the switchhook to establish a
three-party conference or hang up
to transfer the call.
or
— If you hear a busy signal, flash the
switchhook again to return to the
original caller.
Note: If you have a rotary dial
telephone, you must use a charge
account number with the maximum
number of digits specified by your
organization. If you have a pushbutton
telephone, you can use a number
which has fewer than the maximum
number of digits by pressing the # key
at the end of the number.

9
Regular telephone
Conference
Use Conference to set up a
conversation between yourself and up
to five other people.
To set up a conference call (you are on a
call and you wish to add one person or
more to your call):
1Flash the switchhook or press LINK.
You hear three beeps followed by
dial tone.
2Dial the telephone number of the
person to be included in your call.
You hear ringback or busy signal.
3If you hear ringback, wait for the
person to answer. Anything you say
to this person cannot be heard by
the original caller.
To connect the original caller, flash
the switchhook or press LINK
again. All three of you are
connected.
or
— If your hear a busy signal, flash the
switchhook to return to the original
caller.
4You can include up to six parties,
including yourself, in your call by
repeating the above procedures.
To disconnect the last caller from the
call (if the caller is on an outside trunk):
1Flash the switchhook. You hear
three beeps followed by dial tone.
2Dial SPRE 87 or C6DS FFC.

10 Regular telephone
Electronic Lock
To lock your phone so no one can
make outside calls on it:
1Lift the handset.
2Dial the Lock code.
3Dial your Electronic Lock
password. You may hear a
confirmation tone after dialing your
password.
4If you're using someone else's
phone, dial your main extension
number.
5Hang up or press Rls.
To unlock your phone:
— Perform this same procedure
except use the Unlock code in
step 2.
To change your Electronic Lock
password:
1Lift the handset and dial the
password change code.
2Dial the current password for your
telephone, followed by the new
password you wish to use. You
may hear special dial tone.
3Dial the new password again. If
you hear a fast busy signal, you
may have misdialed. Release the
call and try again.
Note: Your System Administrator can
tell you the Lock and Unlock codes. If
you don't know your password, ask
your System Administrator.
Forward
Use this feature to have calls to your
phone automatically ring on another
telephone.
To forward your calls to another
phone:
1Lift the handset.
2If you have a pushbutton
telephone, dial # 1 or CFWA FFC.
or
If you have a rotary dial telephone,
dial SPRE 74 or CFWA FFC.
3Dial the number you want your
calls forwarded to.
4Hang up. All calls to your
telephone are now automatically
forwarded.

11
Regular telephone
To cancel Forward:
1Lift the handset.
2If you have a pushbutton
telephone, dial #1 or CFWA FFC.
or
If you have a rotary dial telephone,
dial SPRE 74 or CFWA FFC.
3Hang up. Calls come in to your
phone as usual.
Notes:
• You will hear a fast, busy signal if
you dial a code which isn’t allowed
or if you dial a number with more
than the maximum number of digits
allowed.
• You can still make calls from your
telephone while using Forward.
Forced Charge Account
Use Forced Charge Account to make
and charge long distance calls from a
phone that normally is restricted from
making long distance calls. The calls
will be charged to your department,
office or project.
To use Forced Charge Account:
1Lift the handset.
2Dial the SPRE 5 or CDRC FFC.
The dial tone stops.
3Dial the charge account number.
You hear dial tone.
4Dial the phone number. You hear
ring back or busy signal.
Notes:
• The charge account number must
be entered for each long distance
call. You can transfer or
conference a call made using
Forced Charge Account.
• If you have a rotary dial telephone
telephone, you must use a charge
account number with the
maximum number of digits
specified for your organization. If
you have a pushbutton telephone,
you can use a number which has
fewer than the maximum number
of digits by pressing the # key at
the end of the number.

12 Regular telephone
Group Call
Use Group Call to set up an automatic
conference with a predefined group of
up to 20 telephones. If your telephone
is part of a Group Call group, you’ll be
notified when a Group Call is made.
To answer a Group Call:
— Lift the handset.
Notes:
• Your phone can’t be used to set up
a Group Call.
• You can leave the conversation at
any time by hanging up. Once
you’ve disconnected from the call,
you can’t reconnect to it.
• If you are on a call when a Group
Call is made, you’ll hear three quick
bursts of tone repeated after 10
seconds. End your call to answer
the Group Call.
Hold
Use Hold to temporarily disconnect
yourself from a caller without ending
your call.
To put a call on hold:
1Flash the switchhook or press LINK.
You hear three beeps followed by
dial tone.
2If you have a pushbutton telephone,
dial # 4 or HOLD FFC. You hear
three beeps followed by dial tone.
The call is on hold.
or
— If you have a rotary dial telephone,
dial SPRE 77 or HOLD FFC. The dial
tone stops.
The call is on Hold.

13
Regular telephone
3Hang up.
Periodic ringing reminds you that a call
is on hold.
To return to a call on hold:
—Lift the handset to return to the call
on Hold.
Notes:
• You can’t put a Conference call on
Hold.
• You can leave the handset off the
hook after you have put a call on
Hold. To return to the call, flash
the switchhook or press LINK.
Hotline—Enhanced
If your telephone has been designated as
a Hotline telephone and is equipped with
a keypad or rotary dial, Enhanced Hotline
allows you to use the following features:
Attendant Recall
Call Waiting
Conference
Park - you can park a call but cannot
retrieve a parked call
Ring Again
Transfer
Refer to the appropriate sections in this
guide for instructions on how to use
these features.
Hotline—Flexible
You can only use this feature if your
telephone has been designated as a
Hotline telephone. Flexible Hotline
lets you dial a pre-defined telephone
number by only having to lift the
handset of your telephone. The
system automatically connects you to
the pre-defined telephone number.
If your telephone is a Hotline
telephone, you cannot use any other
features described in this guide.

14 Regular telephone
Intercom
Telephones in your organization can be
arranged into Intercom groups. Use
Intercom to call another telephone in
your group by dialing a one- or two-
digit code. The codes are available
from your System Administrator.
To use Intercom:
1Lift the handset.
2Dial the one- or two-digit code for
the phone you are calling. You
hear ringback or busy signal.
When the person answers, you are
connected in a call.
Notes:
• If your telephone has Intercom,
you can only make calls to other
telephones in your group. You
can’t use this phone for any other
type of call.
• Intercom Group telephones can have
the following features:
Auto Dial (Unity and Unity VII only)
Call Pick-up
Transfer
Conference
Hold (Unity III and Unity VII only)
Ring Again

15
Regular telephone
Message Waiting
Your telephone can be automatically
answered by a Message Center
attendant if you do not answer or if your
line is busy. The Message Waiting
feature notifies you when the attendant
or Message Center has taken a message
for you.
If there is a message waiting for you at
the Message Center, you’ll be notified in
one of two ways. If you have a
Message Waiting lamp, you’ll see the
lamp flashing. If you don’t have a
Message Waiting lamp, you’ll hear an
interrupted dial tone when you lift the
handset.
To retrieve your messages:
1Lift the handset.
2Dial the extension of the Message
Center. You hear ringback.
3When the Message Center
attendant answers, request your
messages.
4Hang up.
Notes:
• If you don’t have a Message
Waiting lamp and you dial an
extension other than the Message
Center, the message waiting
indication resumes when the call is
completed.
• The message waiting indication will
be turned off by the Message
Center attendant when you call for
your messages.

16 Regular telephone
Override
If you place a call to a busy telephone,
Override allows you to interrupt the
call. To override a busy call:
1After encountering a busy signal,
flash the switchhook.
2Dial OVRD FFC.
All parties hear a one-second beep and
you are connected to the call. You
hear a beep every 16 seconds.
Note: If you are on a call and hear a
one-second beep, someone else is
using Override to interrupt your call.
Park
Use Park to put a call on Hold and
totally detach the call from your
telephone. Anyone can then answer
the call from any telephone.
To park a call:
1Flash the switchhook or press
LINK. You hear three beeps
followed by dial tone.
2Dial SPRE 71 or CPRK FFC. The
dial tone stops.
3Hang up. The call is parked on
your extension.
or
— Dial the extension you want to park
the call on, then hang up. The call
is parked on the dialed extension.
To answer a parked call:
1Lift the handset.
2Dial SPRE 72 or CPAC FFC.
3Dial the extension the call is parked
on. You are now connected to the
parked call.
Notes:
• If you flash the switchhook or
press LINK again before you hang
up, the park procedure is cancelled
and you are reconnected to the
caller.
• If the parked call isn’t answered
within a designated length of time,
the call returns to the telephone
that parked it.

17
Regular telephone
Redial
Use the Last Number Redial feature to
automatically redial the last number
you dialed. Each number you dial is
automatically stored, erasing the
previously stored number.
To use Redial:
1Lift the handset.
2Dial SPRE 89 or RDLN FFC. You
hear ringback or busy signal.
The last number you dialed is
automatically redialed.
Notes:
• If the number of digits you dialed
exceeds the maximum allowed,
the number won’t be stored, but
the previously stored number will
be erased.
• If the last number you dialed was
invalid or had too many digits,
you’ll hear a fast busy signal when
you try to redial.
• If you have Stored Number Redial,
you can store the Last Number
Redial number as a Stored Number
Redial number.

18 Regular telephone
Remote Call Forward
From any telephone within the
Meridian 1 system, simply lift the
handset and use the following
procedures. From any telephone
outside the system, first dial the Direct
Inward System Access (DISA) number
of your system and wait for dial tone.
Your system administrator can tell you
the DISA number, the Remote Call
Forward codes and the
end-of-entry digits.
You may hear a confirmation tone after
entering the main extension number,
telling you the password and
extension match. You may hear a
second special tone after dialing the
end-of-entry digits, telling you the
procedure was successful. If you hear
a fast busy signal, hang up and try
again.
Activate Remote Call Forward:
1Dial the Remote Call Forward
Activate code.
2Dial the Electronic Lock password
associated with your telephone
(see Electronic Lock, page 13).
3Dial the main extension number of
the telephone.
4Dial the number where you want
your calls forwarded.
5Dial the end-of-entry digit(s).
Note: You can omit step 4 and have
calls forwarded to the previously
programmed forward number.
Cancel RCFW:
1Dial the Remote Call Forward
Deactivate code.
2Dial the Electronic Lock password
associated with your telephone.
3Dial the main extension number of
the telephone.
4Dial the end-of-entry digit(s).