Nortel Centrex IP Client Manager 2.4 Series Assembly instructions

Centrex IP Client Manager
Series 2.4
Etherset Installation Guide and User Manual
Centrex IP Client Manager Version 1.8 August 2002
NN10027-113

ii
Version 1.8 August 2002

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NN10027-113 Etherset Installation Guide and User Manual
Centrex IP Client Manager
Series 2.4
Etherset Installation Guide and User
Manual
Version: 1.8
Document Status: Standard
Security Status: Unclassified
© 2002 Nortel Networks
All rights reserved
NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the property of
Nortel Networks. Except as specifically authorized in writing by Nortel Networks, the holder of this document
shall keep the information contained herein confidential and shall protect same in whole or in part from disclosure
and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only.

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NN10027-113 Etherset Installation Guide and User Manual
Comments on this document
The Centrex IP Client Manager Etherset Installation Guide and User Manual
is under continuous revision. Comments which will keep it accurate and
informative are welcome.
Please send comments to your Nortel Networks account prime or visit our
website at www.nortelnetworks.com.

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NN10027-113 Etherset Installation Guide and User Manual
About this document
Purpose The Series 2.4 Centrex IP Client Manager Etherset Installation Guide and
User Manual describes the installation process for the i2004 Etherset to be
used with the CentrexIP International Gateway.
Audience This document is intended for Etherset customers. It describes the installation
and initialization procedure. In addition, it provides users with step-by-step
instructions in making basic calls and navigating the Etherset menu system.
Structure This book is divided into the following sections:
• Chapter 1 Overview
• Chapter 2 Installing and initializing the i2004 Etherset
• Chapter 3 Using the i2004 Etherset
• Chapter 4 Adjusting Etherset settings
References Series 2.4 Centrex IP Client Manager Product Specification

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NN10027-113 Etherset Installation Guide and User Manual
Publication history
DOCUMENT HISTORY
Issue Date Reason for Update
Version 0.1 June 22, 2000 Document creation
Version 1.0 June 27, 2000 Series 2, final draft.
Follows formal document review, held
June 26, 2000.
Version 1.1 July 4, 2000 Corrections to screenshots:
- Figure 3, (Etherset Display)
- Figures 7,8,9 (Password)
Approved: I.Donaldson, P.Jarvis
Draft 1.2 December 5, 2000 Draft of update for Series 2.1
Draft 1.3 December 15, 2000 Beta draft for Series 2.1
Draft 1.4 January 16, 2001 Updated firmware upgrade process in
Section 2.2.
Version 1.5 February 5, 2001 Updates from Formal Review.
Approved.
Version 1.6 May 15, 2001 Update for the Series 2.1 maintenance
release 2.1.246.
Version 1.7 August 15, 2001 Update for the Series 2.2 Release.
Version 1.8 August 2002 Update for the Series 2.4 Release.

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NN10027-113 Etherset Installation Guide and User Manual
Contents
Comments on this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Publication history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Centrex IP Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The i2004 Etherset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Etherset display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Main display area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Feature key labels and indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Autoscroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Quit key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conspicuous keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 2 Installing and initializing the i2004 Etherset . . . . . . . 15
Installing the i2004 Etherset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Initializing the i2004 Etherset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 3 Using the i2004 Etherset . . . . . . . . . . . . . . . . . . . . . . . 21
Upgrading the Firmware on the i2004 Etherset . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Logging into the i2004 Etherset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Audio Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Predial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making a call with predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing and retrieving a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Enabling call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disabling call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Message waiting and message retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 4 Adjusting Etherset settings . . . . . . . . . . . . . . . . . . . . 27
Selecting the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Version 1.8 August 2002
Adjusting the contrast on the Etherset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Labelling feature keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing date and time displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Assigning auto login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Assigning an Inbox/Outbox to a DN feature key from the Etherset. . . . . . . . . . . . . 33
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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NN10027-113 Etherset Installation Guide and User Manual
Chapter 1 Overview
1.1 Centrex IP Client Manager
Centrex IP Client Manager uses Internet Protocol (IP) telephony, the next
generation of telecommunication services that integrates voice and data
capabilities. Combining IP telephony with traditional Digital Multiplex
System (DMS) services, Centrex IP Client Manager delivers Centrex
capabilities to an IP network.
Some benefits of Centrex IP Client Manager technology are:
• Rich feature set
Centrex IP Client Manager offers the full range of Centrex features.
•Cost Reduction
Corporate customers can move voice traffic onto their existing data
network.
•Universal access
The access mechanism may be any method that supports an IP connection.

10 Overview
Version 1.8 August 2002
1.2 The i2004 Etherset
The Nortel Networks i2004 Etherset telephone is a member of the Centrex IP
Client Manager range of products. The Etherset connects directly to the Local
Area Network (LAN) and therefore allows customers to capitalize on the
economies of simplified wiring systems in the office.
The i2004 Etherset user interface is shown in Figure 1. The Etherset has been
designed to have the look and feel of a standard Meridian Business Set (MBS)
telephone providing a full set of Centrex services along with additional
features such as a display screen, softkeys and multiple line appearances.
Figure 1 i2004 Etherset user interface
Handset
Dialpad
Handsfree
key and
indicator Volume keys,
mutekeyand
indicator
Headset key
and indicator Conspicuous
keys
Navigation
keys, quit
and copy
keys
Alerting lamp
Release key
Hold key
Display area,
described in
Figure 2.
Directory Inbox Outbox

Overview 11
NN10027-113 Etherset Installation Guide and User Manual
1.3 The Etherset display screen
Figure 2 shows the Etherset display screen. The i2004 Etherset telephone is a
feature rich telephone that has a built-in display screen for ease of use.
The display and the keys are described in the sections that follow.
Figure 2 Etherset display
1.3.1 Main display area
The middle portion of the screen is the main display area. This area is used to
convey information to the user (e.g. when the user is invoking features such as
predial).
This portion of the screen is also used to display the screens and options
available through the softkeys.
1.3.2 Feature key labels and indicators
Six feature keys appear to the left and right of the top portion of the display.
Note: There are three keys on each side.
These feature keys are used to access the Centrex features which have been
configured against a user’s particular line. (By default the keys map to the first
six features datafilled against the line at the Central Office.)
Although there are only six feature keys on the Etherset, a maximum of eleven
Centrex features are available across two screens. To scroll between the
screens, use the up and down navigation keys.
Feature Key 1.
Feature keys 1
to 3 (bottom to
top).
Feature
keys 4 to 6
(bottom to
top).
Feature key labels and
indicators.
Date and time
indicators.
Context label.
Softkeys.
Softkey labels.
A highlighted
key indicator.
Main display area
.

12 Overview
Version 1.8 August 2002
Note: Feature key 1 is never scrolled and is always associated with the
lower right-hand green key.
Note: The feature keys will be configured with a specific feature
template by your service provider as part of the installation procedure. For
the purposes of this document, the feature key assignment shown in
Table 1 will be assumed. However, this interface will vary depending on
the feature template configured by your service provider.
1.3.2.1 Autoscroll
It is possible to invoke an option known as Autoscroll. Enabling autoscroll
allows the Etherset to display an active feature even if it was on a different
page when activated.
To enable autoscroll, see Section 4.3, “Labelling feature keys”.
1.3.3 Softkeys
The softkeys provide a simple way for users to navigate through the Etherset’s
extensive menu system. The softkeys are labelled in the Etherset display
screen directly above each of the softkeys.
In some cases, there may be more than four options for a particular menu. In
this case, menu options can be scrolled one at a time using the left and right
navigation keys. (See Figure 1.)
Table 1 Feature Key assignment
Feature key Feature key assignment
Key 1 Primary Dialled Number
Key 2 Unassigned
Key 3 Forward
Key 4 Transfer
Key 5 Speed Call
Key 6 Message Waiting
Key 7 Ring Again
Key 8 Call Park
Key 9 Time and Date
Key 10 Auto Dial
Key 11 Inspect

Overview 13
NN10027-113 Etherset Installation Guide and User Manual
Note: The softkey labels will not wrap when scrolled in either direction.
Menu scrolling examples are shown below:
Figure 3 Menu scrolling examples
Each time a new menu option is selected, the context label will be updated to
indicate the current context and the main display area will provide information
to the user.
1.3.4 Navigation keys
The navigation keys can be used to scroll between the softkey items if there
are more than four options. Use the left and right keys to scroll between the
items one at a time, or the up key to return to the first option and the down key
to go to the last soft key menu option.
The up and downnavigation keys canalso beused to scrollbetweenthe feature
key menus.
1.3.5 Quit key
The quit key is used to return to the top level menu.
1.3.6 Conspicuous keys
The conspicuous keys will be used in future Centrex IP Client Manager
releases to provide messaging and internet services. No functionality is
currently offered.
Optn1 Optn2 Optn3
Menu context with three options:
<Optn4 Optn5 Optn6 Optn7
<Optn2 Optn3 Optn4 Optn5>
Menu context with seven options, scrolled fully to the right:
Menu context with six options, scrolled one to the right:

14 Overview
Version 1.8 August 2002

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NN10027-113 Etherset Installation Guide and User Manual
Chapter 2 Installing and initializing the
i2004 Etherset
2.1 Installing the i2004 Etherset
The Etherset may be configured in different ways depending on whether a
DHCP (Dynamic Host Configuration Protocol) server is available on your
network. Full or partial DHCP may be used to provide the Etherset with an IP
address and other information required to initialize the set. Your network
administrator should inform you as to whether DHCP is being used and
whether it is partial or full DHCP. If you are not using DHCP, ensure that you
have the information required, as listed in Table 2, prior to beginning the
installation procedure.
The procedure for connecting the i2004 Etherset is as follows:
1Connect one end of the handset cord to the handset jack on the telephone
base. Connect the other end of the handset cord to the handset.
Caution: Severe damage to your i2004 Etherset will occur if this set is
pluggedintoanISDNconnection.Consultyoursystemadministratorto ensure
that you are plugging your set into a 10/100 Base T Ethernet jack.
2Connect one end of the line cord to the line cord jack on the telephone base
and the other end of the line cord to an IP voice network, using a CAT-5
cable with an RJ45 connector.
3Plug the AC Power adaptor into the base of the telephone and plug the
adaptor into the nearest 240V outlet.

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Version 1.8 August 2002
2.2 Initializing the i2004 Etherset
When you first connect your Etherset to a power source, all hardkey indicator
lights and softkey icons may flash. This indicates that the phone has not yet
been initalized.
The following steps describe the initialization procedure for the i2004
Etherset.
1Power the Etherset on by connecting it to the power source, or by
disconnecting and reconnecting the AC power adaptor plug.
2The Etherset will begin initializing. When the screen in Figure 4 is shown,
press each of the Softkeys once from left to right. This will allow you to
configure the Etherset.
Note: This must be done as soon as the screen appears. If you do not
press the buttons quickly, the screen in Figure 5 will appear. If this occurs,
disconnect the Etherset from the power source and reattempt the
initialization procedure.
If the screen in Figure 4 does not appear, contact your system
administrator, as your Etherset will need to be upgraded.
Figure 4 Initializing screen
Press these buttons
once from left to right
upon seeing this
screen.

Installing and initializing the i2004 Etherset 17
NN10027-113 Etherset Installation Guide and User Manual
3Prompts will appear requesting that you supply configuration details.
Table 2 defines the configuration parameters and explains what should be
entered.
Table 2 Etherset configuration parameters
Parameter/Text shown Definition
1. DHCP? (0 - No, 1 -
Yes) If you will be using either partial or full DHCP, enter 1. If you will be manually configuring the Etherset, enter 0. Your network
administrator will let you know whether or not you are using DHCP.
2. DHCP: 0 - Full, 1 -
Partial This will only appear if you have selected yes (1) for the DHCP parameter above. Selecting partial DHCP means that parameters
3,4 and 5 will be configured by a DHCP server. Selecting full DHCP
means that all further parameters will be configured by the DHCP
server. Your network administrator should inform you of which
option to choose.
3. SET IP IP address for the i2004 Etherset.
4. NETMSK Net submask.
5. DEF GW Default Gateway IP network address.
6. S1 IP Primary server IP address.
7. S1 PORT Primary server port number. Must be set to 5000.
8. S1 ACTION Primary action code:
Enter 1
9. S1 RETRY COUNT Primary retry count:
Enter 6
10. S2 IP Secondary IP server address.
11. S2 PORT Secondary server port number. Must be set to 5000.
12. S2 ACTION Secondary action code:
Enter 1
13. S2 RETRY COUNT Secondary retry count:
Enter 6

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Version 1.8 August 2002
During the initialization procedure, the softkeys will be labelled as follows:
•OK
Press OK to record the entry and advance to the next parameter.
•Bkspace
Use Bkspace to edit the current entry. (Bkspace will delete the entry one
character at a time.)
•Clear
Press Clear to erase the current entry to enter a new parameter.
•Cancel
At any point during the initialization procedure, press Cancel to abandon
the configuration process and return to the power-up process.
To input requested information in the menu fields, use the number keys on the
dial pad. Press the * key to enter a period (".") when keying in IP addresses.
4Once the parameters have been entered, the Etherset will save the newly
entered parameters and attempt to connect with the server.
Figure 5 Connecting with the server
5Depending on the configuration of your Gateway, you may be offered to
upgrade the Etherset firmware when there is a new release. A message will
appear as follows:
"New firmware available. Perform upgrade now?".
Select Yes. It will take about a minute for the new firmware to be
downloaded onto the Etherset.
Note: The firmware upgrade will not be available until the Gateway has
been configured to offer it and the Etherset has subsequently been power-
cycled.

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NN10027-113 Etherset Installation Guide and User Manual
6IftheEthersethassuccessfullyconnectedtotheserver,thefollowingscreen
will appear:
You may now begin using your Etherset.
If your telephone does not connect with the server, it will attempt to
reconnect. If the Etherset is unable to makea connection with the Gateway,
it may indicate that an invalid parameter setting was entered during
initialization.Disconnectthe Ethersetfromthe powersource andreattempt
the initialization procedure.
If you are still unable to connect with the network, contact your system
administrator.

20 Installing and initializing the i2004 Etherset
Version 1.8 August 2002