NRG Systems SymphoniePLUS3 User manual

NRG USER MANUAL
SymphoniePLUS3 User Guide
Specifications are subject to change without notice.

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 2
31 December 2018
©NRG Systems
Hinesburg VT 05461
Tel: [phone]
Fax: [phone]
email: [e-mail]

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 3
31 December 2018
TABLE OF CONTENTS
CUSTOMER SUPPORT............................................................................................................................................. 8
INTRODUCTION ..................................................................................................................................................... 9
Welcome .....................................................................................................................................................9
Using This Manual .....................................................................................................................................10
Definitions.................................................................................................................................................10
SymphoniePLUS3 Set-up Overview............................................................................................................10
Theory of Operation ..................................................................................................................................11
Features of the SymphoniePLUS3 Logger System ......................................................................................11
PRECAUTIONS...................................................................................................................................................... 13
Notes for First Time Users .........................................................................................................................13
Grounding .................................................................................................................................................13
Recharging the iPack Battery .....................................................................................................................14
Environmental Considerations...................................................................................................................14
Site Records...............................................................................................................................................14
SYMPHONIEPLUS3 LOGGER COMPONENTS ......................................................................................................... 16
Unpacking the SymphoniePLUS3 Logger System........................................................................................16
SymphoniePLUS3 Logger Components Map ..............................................................................................17
Channels....................................................................................................................................................20
SYMPHONIE DATA RETRIEVER SOFTWARE........................................................................................................... 21
Symphonie Data Retriever Software Functions .........................................................................................21
System Requirements................................................................................................................................21
Related Hardware Accessories...................................................................................................................21
Installation ................................................................................................................................................21
PRE-INSTALLATION SETUP: LOGGER CONFIGURATION......................................................................................... 23
Grounding .................................................................................................................................................23
Installing SCMs ..........................................................................................................................................23
Installing D-Cell Batteries ..........................................................................................................................24
Setting Logger Display Contrast .................................................................................................................24
Setting and Verifying Logger Units (Imperial or SI) ....................................................................................25
Channel Configuration Sequence –Choosing sensors, Setting channels ....................................................25
Setting and Verifying Site information, Time Zone, Clock and Data Encryption .........................................28
PRE-INSTALLATION SETUP: IPACK ACCOUNTS...................................................................................................... 31
WindLinx Wireless Service .........................................................................................................................31

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 4
31 December 2018
GSM Cellular Account ................................................................................................................................32
CDMA Cellular Account (Verizon) ..............................................................................................................32
LTE Cellular Accounts.................................................................................................................................33
Satellite Account .......................................................................................................................................33
Internet Service Provider (ISP) Account (all iPacks)....................................................................................33
PRE-INSTALLATION SETUP: IPACK CONFIGURATION ............................................................................................ 34
Items required to configure (program) an iPack ........................................................................................34
Configuration (Programming) recommendations ......................................................................................34
Grounding .................................................................................................................................................34
Connecting the iPack to the Computer ......................................................................................................34
Starting Symphonie Data Retriever iPack Configuration Software.............................................................34
Establishing communication between the computer and iPack .................................................................35
Phone Programming & Initialization Overview - Set Up Phone..................................................................36
Phone Programming - GSM cellular ...........................................................................................................37
Phone Programming –Satellite .................................................................................................................40
Phone Programming –CDMA (Verizon) .....................................................................................................41
iPack Programming Overview (All iPack types) ..........................................................................................43
iPack Settings –ISP Information Tab..........................................................................................................43
iPack Settings –Email Configuration.........................................................................................................47
iPack Settings –Mail Recipients................................................................................................................49
Call Schedule Programming –Call Schedule Tab .......................................................................................52
Setting iPack Preferences –iPackGPS/ACC Tab (iPackGPS only)................................................................53
Saving the iPack Displayed Setup to the connected iPack..........................................................................54
Saving a copy of the iPack File (.ipk) to your computer..............................................................................55
Opening a Saved iPack File (.ipk) ...............................................................................................................55
OFFICE TESTING ................................................................................................................................................... 56
Why It’s Important ....................................................................................................................................56
What You’ll Need ......................................................................................................................................56
Installing the iPack to the Logger (iPack users only)...................................................................................56
Pre-Installation Testing..............................................................................................................................57
Recharging the iPack Battery .....................................................................................................................58
FIELD INSTALLATION ............................................................................................................................................ 59
Tools Required ..........................................................................................................................................59
Site Grounding Recommendations ............................................................................................................59

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 5
31 December 2018
Mounting the iPack and Logger in a Shelter Box ........................................................................................61
Field Wiring Panel......................................................................................................................................72
Sensor Connection.....................................................................................................................................73
SYMPHONIEPLUS3 START-UP............................................................................................................................... 76
Checking logger status...............................................................................................................................76
Checking logger measurements (all 15 channels).......................................................................................77
Installing the SD Card ................................................................................................................................77
Formatting the SD Card .............................................................................................................................77
Checking SD status (logging, files stored, days left) ...................................................................................78
Checking iPack status (if present) ..............................................................................................................79
Checking iPack Battery Voltage .................................................................................................................79
Verifying Signal Strength and Connection Status .......................................................................................80
Verifying iPack data transfer to ISP (Call Now) ..........................................................................................84
iPackGPS Status Checks .............................................................................................................................86
Using the Manual Dial feature –Manual Dial Screen (iPackGPS only)........................................................86
Connecting to the iPack Through the Logger..............................................................................................87
Before Leaving the Site ..............................................................................................................................88
SITE VISITS ........................................................................................................................................................... 89
Recommended Tools and Supplies ............................................................................................................89
Changing SD and Routine Site Visit Check List............................................................................................89
Cleaning.....................................................................................................................................................89
SYMPHONIE DATA RETRIEVER SOFTWARE: DATA PROCESSING ........................................................................... 90
Backing up data files..................................................................................................................................90
Transferring Raw Data Files onto your computer hard drive .....................................................................90
Opening the SDR software.........................................................................................................................91
Checking SDR Software Version.................................................................................................................91
Viewing Data Header.................................................................................................................................91
Reading Data in the Data Viewer ...............................................................................................................94
Logger Channels and Graph .......................................................................................................................94
Saving Data from the Data Viewer to a TXT file .........................................................................................95
Importing the data into the site database (when viewing with settings from Site only) ............................95
Closing the Data Viewer ............................................................................................................................96
Batch Processing data files (Converting a group of raw data files to .txt files and importing into the database)
..................................................................................................................................................................96
Options......................................................................................................................................................97

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 6
31 December 2018
SDR Event Log............................................................................................................................................99
SDR Troubleshooting Wizard ...................................................................................................................100
SDR DATABASE AND REPORTING FUNCTIONS ................................................................................................... 102
Selecting a site to open (View database) .................................................................................................102
Database main window displayed settings: .............................................................................................102
Importing Data from the Database main window....................................................................................103
Exporting Data as 10 minute, 60 minute or WAsP ...................................................................................106
Data Filtering...........................................................................................................................................107
Creating (Configuring) Reports ................................................................................................................111
Generating (Running) Reports .................................................................................................................113
SDR: SITE INFORMATION & SITE HISTORY.......................................................................................................... 115
Creating a New Site .................................................................................................................................115
Site Information Editor - Site Information Parameters ............................................................................118
Site Information Editor - Baseline Sensor Information Parameters..........................................................119
Site History Entries ..................................................................................................................................120
DATA RETRIEVER SOFTWARE: CHANGING IPACK AND SENSOR SETTINGS FROM A REMOTE LOCATION BY
CREATING A PATCH FILE..................................................................................................................................... 123
Cautions ..................................................................................................................................................123
Creating the Patch File.............................................................................................................................123
Saving the Patch File................................................................................................................................127
Sending the Patch File to the iPack via Email ...........................................................................................127
Confirming the change ............................................................................................................................127
TROUBLESHOOTING GUIDE................................................................................................................................ 129
Communication Problems .......................................................................................................................129
GSM iPacks ..............................................................................................................................................129
CDMA iPacks ...........................................................................................................................................132
Iridium Satellite iPacks ............................................................................................................................134
Internet Error Codes as Displayed by SymphoniePLUS3 Logger ...............................................................135
iPackGPS Event Codes..............................................................................................................................135
Other iPack Error Codes...........................................................................................................................139
SymphoniePLUS3 Data Retriever and iPack Programming.......................................................................144
SDR installation .......................................................................................................................................146
SymphoniePLUS3 Logger Problems..........................................................................................................146
Data / SD .................................................................................................................................................147
Logger Error Log / SDR Event Log.............................................................................................................147

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 7
31 December 2018
Battery Notes ..........................................................................................................................................149
APPENDICES....................................................................................................................................................... 150
Opening & Closing the iPack ....................................................................................................................150
Technical Specifications...........................................................................................................................151
Glossary...................................................................................................................................................154
Warranty & Repair ..................................................................................................................................158
iPack Data Sheet......................................................................................................................................158
Site Data Sheet ........................................................................................................................................159
EU Declaration of Conformity ..................................................................................................................165
References...............................................................................................................................................166
INDEX ................................................................................................................................................................ 167

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 8
31 December 2018
CUSTOMER SUPPORT
NRG Systems offers a variety of support options to help you get the most from your NRG Systems
product. If you have questions about your NRG Systems product, first look in the printed product
documentation, the Knowledge Base, or in the Technical Forum in the Tech Support section of the NRG
Systems web site. If you cannot find the answer, contact your salesperson or NRG Systems Technical
Support for assistance using the information below. Customer support is available 8:30 AM to 5:00 PM
EST, Monday through Friday.
NRG Systems
110 Riggs Road
Hinesburg, Vermont
05461 U.S.A.
Telephone: [phone]
FAX: [phone]
Email: [e-mail]
When you call or email, you should have the appropriate product documentation at hand and be
prepared to give the following information:
Customer name
Who purchased equipment
Item number or description
Serial numbers of logger and iPack
When equipment was purchased
Where equipment is installed - terrain conditions
Description of the problem with some detail
What events took place leading up to the problem
What you have tried while attempting to solve the problem
NRG Systems maintains an extensive website which includes an in-depth customer support area for NRG
Systems customers. If you need assistance at times other than our regular business hours, we suggest
visiting our website, www.nrgsystems.com.
All instruments, sensors, software and towers manufactured by NRG Systems are designed to be reliable
and easy to use. We welcome your comments and appreciate your help in making NRG Systems
products the best available.

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 9
31 December 2018
INTRODUCTION
Welcome
Congratulations on your purchase of the SymphoniePLUS3 data logger. The revolutionary
SymphoniePLUS3 data logger is part of the world’s most advanced Internet enabled data logger system.
SymphoniePLUS3 stores data on an SD card. With an iPack or iPackGPS, you can send data via your
Internet provider over an embedded standard, satellite, or cellular phone. You receive an email with an
attached data file at a chosen interval.
Built on the proven designs of the Symphonie and SymphoniePLUS, SymphoniePLUS3 offers 3 “flex”
channels compatible with either analog or digital sensors with the addition of an SCM. The universal
anemometer inputs of the SymphoniePLUS3 are compatible with most commonly used anemometers –
no SCMs required. Plug-in Signal Conditioning Modules (SCMs) are available and pre-configured to work
with analog sensors from NRG Systems or other manufacturers.
The look and feel of SymphoniePLUS3 as well as the menu structure and user programming tasks remain
largely unchanged from Symphonie and SymphoniePLUS. SCM auto-detection allows the logger to
display flex channel information according to whatever SCM is inserted in the corresponding channel. A
new programming feature in the SDR software allows logger programming using a laptop through the
iPack programming port. If you can program a SymphoniePLUS, you already know how to program a
SymphoniePLUS3.
The complete Internet enabled SymphoniePLUS3 data logger system is comprised of the
SymphoniePLUS3 data logger; iPackGPS kit for CDMA cellular, 2G/3G GSM cellular, or satellite
communications; plus Symphonie Data Retriever Software. The Ethernet-based iPackACCESS is also
available and is very well suited for use at reference towers where real time SCADA networks polling for
MODBUS data are utilized. Symphonie iPacks are shipped pre-configured for WindLinx wireless service.
WindLinx allows for uniform activation of communications services and features the WindLinx web
portal, which allows for remote management and monitoring of wireless account activity.

NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[e-mail] | Page 10
31 December 2018
Using This Manual
Read this manual completely before installing and operating the SymphoniePLUS3 logger. Follow all
instructions and recommendations closely. Several checklists and forms have been included to facilitate
preparing for installation and site visits. Avoid jeopardizing the reliability of your data collection system
by being prepared with the required information and tools.
This document and the instruments described herein may use the following symbols:
Earth (Ground)
Read the Manual
DC Voltage
Definitions
This type style is used for the general body of this manual and is used for general descriptions and
instructions to the user.
Instructions in Bold Type refer to Symphonie Data Retriever Software and require you to press a button
on the computer screen, open a file, or select from a program menu. For example: File>Open.
Instructions in [Brackets] refer to SymphoniePLUS3 logger keypad navigation and require you to press a
series of keys to perform a specific function. For example, pressing the [Home/Esc] key will always
return the display to the Main Menu.
This type style is used to show actual prompts and messages that appear on the logger display.
This type style is used to warn users of a potential danger, either to themselves or to the equipment or
data.
SymphoniePLUS3 Set-up Overview
SymphoniePLUS3 is a very flexible system for collecting data. When used as a standalone unit, data files
are retrieved manually through regular site visits. When used in conjunction with an iPack for
communication, data files are delivered to users as email attachments.
Standalone Users (no iPack)
Standalone SymphoniePLUS3 configuration is fairly straightforward for those familiar with data loggers.
Follow the sections on logger setup carefully. Standalone users may skip the headings in this manual
referring to iPacks and do not need to install the SDR software in order to configure a logger. All
software related operations including software installation can be skipped until files need to be
processed.