NTEK Vivex User manual

Product Manual
Product Manual
Version: VX2016.V01

1
Table of Contents
Table of Contents.........................................................
Preface...........................................................................
Software Terms & Conditions.....................................
Introduction..................................................................
About the Product........................................................
Getting Started............................................................... 18
Product Installation...................................................... 19
Product Setup (SIP Server)...........................................
Product Conguration.................................................. 24
21
Preparation.................................................................. 18
Installation Guide........................................................ 19
AutoProvision...............................................................
Manual Setup...............................................................
Adding Clients..............................................................
Nex Phone Application................................................
IP Phone........................................................................
Direct Call.....................................................................
Call Pickup...................................................................
Call Forward.................................................................
24
24
25
28
28
29
21
22
Product Overview........................................................
Features........................................................................
What’s in the Box........................................................
Product’s Design..........................................................
User Interface..............................................................
Technical Specications ............................................
Wiring Diagrams..........................................................
System Requirements................................................
6
7
8
9
10
15
16
18
1
3
4
5
6
Adding your Device as a Client...................................
Product Basic Features ...............................................
26
28

Table of Contents
2
NEX Asterisk Features..................................................
Connecting other Devices ..........................................
Safety, Handling, and Support ...................................
Trunks...........................................................................
Outgoing Calling Rules...............................................
Dial Plans......................................................................
Users.............................................................................
Ring Groups.................................................................
Call Queue....................................................................
Voicemail......................................................................
Voicemail Groups........................................................
SIP Settings..................................................................
To Create a New SIP Trunk.......................................
To Create a New Outgoing Call Rule.......................
To Create a New Dial Plan .......................................
To Create a new user ...............................................
To Create a New Ring Group ..................................
To Create a New Call Queue ...................................
To Open a Voicemail for a User ..............................
To Create a New Voicemail Group .........................
To Congure your NEX Asterisk for Global............
Restart or Reset Product..........................................
FAQs............................................................................
To Assign Agent for Users .......................................
30
31
32
32
33
34
35
36
36
30
31
32
32
33
35
34
35
36
36
37
37
37
38
30
37
37
Paging / Intercom........................................................
To Create a New Page / Intercom ..........................

3
Preface
Please read and follow all the instructions cited in this manual. More
information on how to use advanced features of the Device are avail-
able online at NTEK Systems Inc. website, www.nteksystems.com. Basic
safety precautions should always be followed for the benet of the
Customer and to prolong the Device life span.
DO NOT dismantle the device or tamper with the device’s software (see
Software Terms). Only qualied technicians from authorized distrib-
utors or the manufacturer are allowed to open the Device and make
technical modications if necessary. Tampering may cause malfunction
and may void warranty.
DO NOT plug the Device to a power source during and until installation
is complete. If you prefer to connect to a power line,
turn o the power source rst.
DO NOT detach the Device from its place without unplugging or turn-
ing o the power source rst should the Device needs to
be relocated.
DO NOT submerge or soak device in any liquid
DO NOT shake, drop or strike the unit to prevent internal damage.
Handle the unit with care.
DO NOT remove the microSD or the USB cable before unplugging or
turning o the device.
DO NOT use detergent, wax, solvent, spray, benzene-based chemicals,
thinner, alcohol or excessive water to clean the surface of the product.
DO NOT use the Device in any way that violates the right to privacy or
for any other activity that constitute a violation of human rights.
Repairs should only be referred to and done by authorized distributors
or the manufacturer
Keep the Device Software and Application updated. You will be sent
notications when updates are available.
Product Notice

4
Software Terms & Conditions
GRANT. NTEK Systems Inc. (NTEK) grants Customer a non-exclusive,
non-transferable, limited licence to use the Software in the Device
along with its Software Extensions (such as available SmartPhone
applications and Web management tools) in the Customer’s normal
course of business (including the version initially installed together with
any Updates specically for the Device Software, but excluding any new
software feature or substantial additional functionality for which NTEK,
in its sole discretion, generally charges customers of the Software addi-
tional charges.) In addition, Customer may use the Software Extensions
on personal computers or mobile device apart from the Device. The
Software is protected by copyright and patent applications.
COPYING. Customer may make copies of the Software for backup pur-
poses only. Each copy made by Customer must include the copyright/
proprietary rights notice(s) embedded in and axed to the Software.
All other copying is prohibited.
RESTRICTIONS. Customer may not publish, transmit, retransmit,
disseminate, broadcast, circulate, sell, resell, loan, lease, distribute
or transfer Software or copies to third parties, nor reverse engineer,
decompile, disassemble or otherwise attempt to discern the source
code of the components of the Software. Customer may not use Soft-
ware, nor allow Software to be used, to provide data management or
processing services for third parties. Customer may not reproduce all
or any portion of the Software (except as expressly permitted herein)
or any accompanying Documentation, or modify, translate or otherwise
create derivative works of the Software. Customer agrees to notify
its employees and agents who may have access to Software of the
restrictions contained herein and to ensure their compliance with these
restrictions.
TITLE. Customer hereby acknowledges and agrees that all right, title
and interest in and to the Software, the Documentation and any other
related materials are, and shall remain, vested solely in NTEK, its Al-
iates and other software owners, if any, and Customer shall not hold
itself out as having any ownership or other rights with respect thereto,
except as specically granted hereunder. Except as expressly permitted
herein, Customer agrees that it shall make no use of the Software, the
Documentation or any other related materials without NTEK’s prior
written consent. Any and all goodwill associated with such rights shall
inure directly and exclusively to the benet of NTEK.

5
Introduction
No part of this manual, including the product and software described
in it may be reproduced, transmitted, transcribed, stored on a retrieval
system, or translated into any language in any for or by any means,
except documentation kept by the end user for backup purposes,
without the express written permission of NTEK Systems Inc. (NTEK)
NTEK provides this manual “as is” without warranty of any kind, either
express or implied, including but not limited to the implied warranties
or conditions of merchantability or tness for a particular purpose.
In no event shall NTEK, its directors, ocers, employees or agents be
liable for any indirect, special, incidental, or consequential damages
(including damages for loss of prots, loss of business, loss of use or
data, interruption of business and the like), even if NTEK has been
advised of the possibility of such damages arising from any defect or
error in this manual or product.
Specications and information contained in this manual are furnished
for informational use only, and are subject to change at any time
without notice, and should not be construed as a commitment by
NTEK. NTEK assumes no responsibility or liability for any errors or
inaccuracies that may appear in this manual, including the products
and software described in it.
Products and corporate names appearing in this manual may or
may not be registered trademarks or copyrights of their respective
companies, and are used only for identication or explanation and to
the owners’ benet, without intent to infringe.

6
About the Product
Vivex is the oce VoIP Deskphone equipped with full-featured
multimedia functionalities designed for rich communication and
various applications. It has built-in SIP server enabling advanced IP
phone capabilities and a variety of PABX functions. Designed with an
open platform, Vivex delivers incomparable phone experience,
makes collaboration eortless, and integrates multiple systems
Product Overview
Figure 1

7
Features
Built-in Exchange System
Vivex Deskphone has a built-in IP PBX that enable a robust
array of call features.
User Friendly Experience
We’ve made your setup easier with a user friendly interface
and auto-provisioning
Smart Platform
Deskphone runs with Android™ enabling to install a
number of productivity apps as well.
Smart Phonebook
Vivex Deskphone has an intuitive Smart Phonebook that
also stores the corresponding SIP locals of its users.
Built for Business
Supports Audio and Video Conference, Voicemail and
Interactive Voice recorder that is crucial tools in business
operations
HD Audio and Video
See and hear your colleagues clearly with HD video and rich
audio
Intuitive Touch Display
Easily navigate through Deskphone with its 7” Touch Screen
Display
Enhanced Connectivity
Integrate your DeskPhone in a variety of ways such as LAN/
WLAN, BLE and Wi Connection
Multiple Users
Connect up to One Hundred (100) local extensions with the
built in Session Initiation Protocol (SIP) Server

What’s in the box
8
To know that your product is complete with all its accessories, we have
listed them as the following:
Deskphone Main Unit Power Adapter Handset with
Telephone Coil
Note:
NTEK Systems will not be liable for any defect arising from the use of unauthorized
accessories which may void the warranty.

9
Product’s Design
7
8
9
11
13
12
10
5
6
12
34
1) USB Port
2) Micro SD Card Slot
3) DC Jack Port
4) RJ45 Port
5) Deskphone Stand
6) Handset Port
7) Camera
8) 7” LCD Screen
9) Loudspeaker Indicator
10) Call Hold/Unhold Indicator
11) Handset
12) Speaker
13) Telephone Coil
Parts of the Product
Figure 2.1 Figure 2.2
Figure 2.3

10
User Interface
Dialer Settings
Call Logs Contacts
Home
Home Page
Figure 3.1

11
Dialer
Panel
Voice Call
Delete
Video Call
Redial
Button
SIP Call
Feature Panel
Dialer Page
Figure 3.2

12
Voice Call
Back
Video Call
Back
Calls
Missed Log
Calls
Made Log
Calls
Received Log
Call Logs Page
SIP Local No.
Date & Time
Contact
Image
Figure 3.3

13
Voice Call
Contact Name
SIP Local No.
Contact
Image
Contact
Favorite Tab
Call Group
Tab
Video Call
Contacts Page
Figure 3.4

14
Contact
Camera Feed
Vivex
Camera
View
SIP Call
Handling
Feature Panel
Volume
Control
End Call
Video Call
Camera
Dialer Tab
Option
Contacts Page
Figure 3.5

15
Specications
Technical Specications
SIP/IP-PBX Specications
Chassis
Audio
Video
Connectivity
Memory
Camera
Features
Power
Key Features
Codec
Specications
SIP Protocol
Software
Management
Standard SIP (RFC 3261)
Interactive Voice Response,
Music On Hold, Voice mailbox
support
Supports Video Call
CFI (Call Forward Immediate)
CFB (Call Forward Busy)
DND (Do Not Disturb)
Call Pick-up
Call Redial
Video Codec
Audio Codec
Proxy Registration
Passkey Protection
Auto Provisioning
Remote Conguration
H.264, H.263
G.711(a-law/u-law), GSM,
Yes
SIP Transport -UDP, TCP
Realm-based authentication
(Digest Authentication)
DTMF relay RTP payload or SIP info
Admin Mode
Yes
Yes
Dimension
Material
Mounting
IP Rating
Speaker
Mic
Audio Format
Handset / Speakerphone
Screen Display
Video Format
WLAN
Ethernet
Bluetooth
RAM
Internal (DDR)
External (Micro SD)
Primary
OS
CPU
Input
210 X 200 X 7 ( mm)
ABS Plastic
Desktop
IP50
Rectangular. 8Ω / 2.5W
Unidirectional. 110dB SPL. Clear up to 3m
MP3, MP2, OGG, AAC, M4A, AMR, FLAC,
APE, WAV
Supported
7” LCD / 16:9, 1280 x 800 pixels,
Capacitive Multi-touch
MPEG 1/2/4,H.263/H.264,RMVB,
WMV/VC-1,MVC,AVS
Wi-Fi 802.11 b/g/n
LAN (RJ45 Port)
Bluetooth Low Energy 4.0
1 GB
8 GB
Expandable up to 32GB
CMOS 5MP Fixed Focus, UXGA 1600x1200,
FOV (Field of View): 70°
Android™ Kitkat
Quadcore 1.2 GHz ARM Cortex A9
12V / 2A , via DC Jack

Wiring Diagrams
16
Vivex Basic Wiring Diagram
Figure 4.1

17
Wiring Diagrams
Figure 4.2

System Requirements
18
Required Device and Tools for Installation
• Power
• Output: 12V 2A
• Input: 100 - 250VAC 50-60 Hz
• Network
• WLAN: Wi-Fi 802.11 b/g/n
• LAN / Ethernet: RJ45 Port
• Minimal Connection Speed
• Environment
• Operation Temperature: -10°C up to + 40°C
Getting Started
Required Device and Tools for Installation
• Deskphone Main Unit
• Power Adapter
• Handset with Telephone Coil
Required Applications & Software
• Vivex Deskphone Launcher (Installed in the Device)
Preparation
Reminder:
NTEK will not be liable for any defect arising from the use of unauthorized
accessories which may void the warranty.
Figure 5

19
Product Installation
Product Preparation
Installation
Upon knowing that your Vivex Deskphone is complete:
3. Plug the Power Adapter into the Power Source and wait for the Vivex
Deskphone to automatically power up and redirect to the main screen
(This may take around 30-60 seconds)
4. Unlock the screen of Vivex
You may be asked to select a Home App:
1. Tap “Vivex”
2. Tap “Always”
Once Vivex Deskphone has powered up,
we will need to connect it to the Internet.
Vivex Deskphone requires a stable
internet connection to work.
1. Swipe down on top right side of the
screen
This will pull down device setting buttons
2. Tap Settings
3. Tap WiFi OFF Button to turn it ON
This will show you a selection of available
WiFi connections
1. Connect the Handset’s
Telephone Coil into the
Deskphone Main Unit
2. Connect the Power
adapter into the
Deskphone Main Unit
Figure 6.1
Figure 7
Figure 8.1
Figure 6.2