NuEra 310HD series Use and care manual

Nuera 300HD Series of High Definition IP Phones
310HD IP Phone
Administrator’s Manual
310HD IP Phone
Version 1.0.2

Administrator's Manual Contents
Version 1.0.2 3 October 2009
Table of Contents
1Introduction ...............................................................................................................13
2Hardware Setup .........................................................................................................15
2.1Unpacking the Package Contents ...................................................................................15
2.2Physical Description ........................................................................................................16
2.2.1Front View..........................................................................................................................16
2.2.2Rear View ..........................................................................................................................18
2.3Cabling the Phone ...........................................................................................................19
2.4Mounting the Phone.........................................................................................................20
2.4.1Placing the Phone on a Desk ............................................................................................20
2.4.1.1Routing the Phones Cables................................................................................20
2.4.2Wall-Mounting the Phone ..................................................................................................21
3Menu-Driven, Display Screen-Based Management ................................................23
3.1Getting to Know Your LCD Screen ..................................................................................23
3.1.1Areas of the LCD Screen...................................................................................................23
3.1.2Accessing Menus...............................................................................................................24
3.1.3Entering Characters Using the Keypad .............................................................................25
3.1.4Displayed Messages..........................................................................................................27
3.2Viewing Call History
.........................................................................................................27
3.3Phone Settings ................................................................................................................28
3.3.1Phone Directory .................................................................................................................28
3.3.1.1Adding Contacts .................................................................................................28
3.3.1.2Searching for Contacts.......................................................................................29
3.3.1.3Calling from the Phone Directory .......................................................................29
3.3.1.4Editing and Deleting Contacts ............................................................................29
3.3.2Speed Dialing.....................................................................................................................30
3.3.3Ring Tone ..........................................................................................................................30
3.3.4Call Waiting........................................................................................................................31
3.3.5Call Forward.......................................................................................................................31
3.3.6Date and Time ...................................................................................................................32
3.4Administration ..................................................................................................................32
3.4.1Network Settings................................................................................................................33
3.4.2SIP Accounts .....................................................................................................................33
3.4.3Restore Defaults ................................................................................................................34
3.4.4Restart ...............................................................................................................................34
3.5Status...............................................................................................................................35
3.5.1Network Status...................................................................................................................35
3.5.2Versions .............................................................................................................................35
4Web-based Management ..........................................................................................37
4.1Accessing the Web Interface ...........................................................................................37
4.2Getting Started with the Web
...........................................................................................38
4.3Quick Setup .....................................................................................................................39
4.4Personal Settings.............................................................................................................40
4.4.1Adding Contacts to the Phone Directory............................................................................40
4.4.2Defining Speed Dials .........................................................................................................41
4.4.3Regional Call Progress Tones and Uploading Ring Tones ...............................................42
4.4.3.1Selecting the Region for Call Progress Tones ...................................................42
4.4.3.2Uploading Ring Tones........................................................................................43
4.5Configuring the LAN Interface .........................................................................................44
4.6VoIP Settings
...................................................................................................................45
4.6.1Configuring the Signaling Protocol ....................................................................................45
4.6.2Configuring the Dialing Parameters...................................................................................49

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4.6.3Configuring the Media Streaming Parameters ..................................................................51
4.6.4Configuring Voice Parameters...........................................................................................52
4.6.5Configuring Line Settings...................................................................................................53
4.6.6Configuring Services..........................................................................................................54
4.7Advanced Applications ....................................................................................................56
4.7.1Configuring the Date and Time..........................................................................................56
4.7.2Configuring IP Address Mapping .......................................................................................57
4.8Firmware and Configuration Management ......................................................................58
4.8.1Loading Configuration File.................................................................................................58
4.8.1.1Automatically Downloading Configuration File from a TFTP Server..................58
4.8.1.2Manually Loading Configuration File from a Computer......................................59
4.8.2Upgrading the Phone’s Firmware ......................................................................................60
4.8.2.1Using a TFTP Server..........................................................................................60
4.8.2.2Using DHCP Options..........................................................................................61
4.9Administration ..................................................................................................................62
4.9.1Changing Login Username and Password ........................................................................62
4.9.2Restoring the Phone to Default Settings............................................................................63
4.9.3Restarting the Phone .........................................................................................................63
4.10Viewing Status Information
..............................................................................................64
4.10.1Viewing LAN Information ...................................................................................................64
4.10.2Viewing Call History...........................................................................................................64
4.10.3Viewing Phone’s Version Number .....................................................................................65
5Basic Phone Operations ...........................................................................................67
5.1Answering Calls
...............................................................................................................67
5.2Making Calls ....................................................................................................................67
5.2.1Dialing using the Keypad ...................................................................................................67
5.2.2Dialing from the Phone Directory.......................................................................................68
5.2.3Speed Dialing.....................................................................................................................68
5.2.4Redialing a Number ...........................................................................................................68
5.2.5Dialing a Number from Call History List.............................................................................68
5.2.6Making Multiple Calls .........................................................................................................69
5.3Advanced Call Options ....................................................................................................69
5.3.1Using the Speaker Phone and Headset ............................................................................69
5.3.2Placing a Call on Hold .......................................................................................................69
5.3.3Toggling Between Calls .....................................................................................................69
5.3.4Making a Three‐Way Conference Call...............................................................................70
5.3.5Transferring a Call .............................................................................................................70
5.4Retrieving Voice Mail Messages......................................................................................70
6Configuration File Parameters .................................................................................71
6.1Network............................................................................................................................72
6.2VoIP Settings
...................................................................................................................74
6.2.1Line Settings ......................................................................................................................74
6.2.2Codec.................................................................................................................................76
6.2.3Media Streaming................................................................................................................76
6.2.4Dialing ................................................................................................................................77
6.2.5SIP Signaling .....................................................................................................................78
6.2.6Voice ..................................................................................................................................80
6.2.7Supplementary Services....................................................................................................81
6.3Speed Dials and Phone Contacts
....................................................................................83
6.4Regional Settings.............................................................................................................83
6.5Debugging (Syslog) .........................................................................................................85
7Specifications ............................................................................................................87
8Built-in Test Plan .......................................................................................................89

Administrator's Manual Contents
Version 1.0.2 5 October 2009
8.1Test Preparation ..............................................................................................................89
8.2Keypad Test.....................................................................................................................90
8.3LED Test
..........................................................................................................................90
8.4Handset Test ...................................................................................................................91
8.5Headset Test ...................................................................................................................92
8.6Speaker Test ...................................................................................................................93
8.7MAC Address and Serial Number Verification Test.........................................................93

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List of Figures
Figure 2-1: Front View of IP Phone ..................................................................................................................16
Figure 2-2: Rear View of IP Phone...................................................................................................................18
Figure 2-3: Cabling the IP Phone .....................................................................................................................19
Figure 2-4: Wall-Mounting Dimensions ............................................................................................................21
Figure 2-5: Wall-Mounting the Phone...............................................................................................................21
Figure 3-1: Display Screen ...............................................................................................................................23
Figure 3-2: Accessing Menus on Display Screen.............................................................................................24
Figure 3-3: Entering Letters..............................................................................................................................25
Figure 3-4: Entering Numerals .........................................................................................................................26
Figure 3-5: Display Screen in Alphabetic Mode for Symbols ...........................................................................26
Figure 4-1: Web Interface Areas ......................................................................................................................38
Figure 4-2: Quick Setup Page ..........................................................................................................................39
Figure 4-3: Directory Page ...............................................................................................................................40
Figure 4-4: Speed Dial Page ............................................................................................................................41
Figure 4-5: Tones Page....................................................................................................................................42
Figure 4-6: Tones Page....................................................................................................................................43
Figure 4-7: LAN Settings Page.........................................................................................................................44
Figure 4-8: Signaling Protocol Page.................................................................................................................45
Figure 4-9: Dialing Page...................................................................................................................................49
Figure 4-10: Media Streaming Page.................................................................................................................51
Figure 4-11: Voice Page...................................................................................................................................52
Figure 4-12: Voice Page...................................................................................................................................53
Figure 4-13: Services Page ..............................................................................................................................54
Figure 4-14: Date and Time Page ....................................................................................................................56
Figure 4-15: IP Mapping Page..........................................................................................................................57
Figure 4-16: Auto-configuration Page...............................................................................................................58
Figure 4-17: Auto-configuration Page...............................................................................................................59
Figure 4-18: Firmware Upgrade Page ..............................................................................................................60
Figure 4-19: System Authorization Page..........................................................................................................62
Figure 4-20: Restore Defaults Page .................................................................................................................63
Figure 4-21: Restart System Page ...................................................................................................................63
Figure 4-22: Confirmation Box..........................................................................................................................63
Figure 4-23: Network Status Page ...................................................................................................................64
Figure 4-24: Call History Page .........................................................................................................................64
Figure 4-25: System Information Page.............................................................................................................65

Administrator's Manual Contents
Version 1.0.2 7 October 2009
List of Tables
Table 1-1: Typographical Conventions.............................................................................................................10
Table 2-1: IP Phone’s Font View Descriptions .................................................................................................16
Table 2-2: IP Phone’s Rear View Descriptions ................................................................................................18
Table 3-1: Main Areas of LCD Display .............................................................................................................23
Table 3-2: In-Progress Operational Messages Displayed on LCD Screen ......................................................27
Table 4-1: Signaling Protocol Parameters Description.....................................................................................46
Table 4-2: Dialing Parameters Description.......................................................................................................49
Table 6-1: Network Configuration File Parameters ..........................................................................................72
Table 6-2: Line Settings Configuration File Parameters...................................................................................74
Table 6-3: Codec Configuration File Parameters .............................................................................................76
Table 6-4: Media Streaming Configuration File Parameters ............................................................................76
Table 6-5: Dialing Configuration File Parameters ............................................................................................77
Table 6-6: SIP Signaling Configuration File Parameters..................................................................................78
Table 6-7: Voice Configuration File Parameters ..............................................................................................80
Table 6-8: Supplementary Services Configuration File Parameters ................................................................81
Table 6-9: Speed Dials and Phone Contacts Configuration File Parameters ..................................................83
Table 6-10: Regional Settings Configuration File Parameters .........................................................................83
Table 6-11: Debugging Configuration File Parameters ....................................................................................85
Table 7-1: 310HD IP Phone Specifications ......................................................................................................87

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Reader’s Notes

Administrator's Manual Notices
Version 1.0.2 9 October 2009
Notice
This manual provides a description for setting up and configuring the 310HD IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, Nuera cannot guarantee accuracy of
printed material after the Date Published nor can it accept responsibility for errors or omissions.
© Copyright 2009 Nuera Communications, Inc. All rights reserved.
This document is subject to change without notice.
Date Published: October-21-2009
Tip: When viewing this manual on CD, Web site or on any other electronic copy, all
cross-references are hyperlinked. Click on the page or section numbers (shown
in blue) to reach the individual cross-referenced item directly. To return back to
the point from where you accessed the cross-reference, press the ALT and ◄
keys.
Trademarks
Nuera, the Nuera logo are trademarks or registered trademarks of Nuera Communications, Inc.
All other products or trademarks are property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and service are provided by Nuera’s Distributors, Partners, and
Resellers from whom the product was purchased. For Customer support for products purchased
directly from Nuera, contact [e-mail].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used, and only Industry
standard terms are used throughout this manual. The symbol 0x indicates hexadecimal notation.

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Typographical Conventions
The following typographical conventions are used throughout in this manual:
Table 1-1: Typographical Conventions
Item Convention Used Example
Phone’s
Keypad and
LCD Screen
Keys As the label of the key appears on
the phone. If no label appears, then
the name of the key with first-letter
capitalized is used.
 Press the SPEAKER key.
 Press the Speed Dial key.
Menus on LCD
screen
Bold font. Select the Call History menu.
Phone’s Web
Interface
Pages Enclosed by single quotation
marks.
Open the 'Directory' page.
Path to pages Bold font with path to page as
follows: tab > menu > submenu >
page item.
Open the 'Directory' page
(Configuration tab > Personal
Settings menu > Directory).
Command buttons Bold font. Click the OK button.
Fields/parameters Enclosed by single quotation
marks.
Define the telephone number in
the ‘Number’ field.
Entered values Enclosed in double quotation
marks.
In the ‘Number’ field, enter
"5033311431".
Compliancy Statements
The use of this equipment may be subject to local rules and regulations. The following rules and
regulations may be relevant in some or all areas.
Federal Communications (FCC Statement)
This device complies with FCC Rules Part 15. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received including interference that may cause undesirable operation.
This equipment has been tested and found to comply within the limit of a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by switching the equipment on and off, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the interference receiving antenna.
Increase the distance of separation between the equipment and interference receiver.
Connect the equipment to a power outlet on a circuit different from that to which the
interference receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

Administrator's Manual Notices
Version 1.0.2 11 October 2009
CE Notice (European Union)
The symbol indicates compliance of this equipment to the EMC Directive and the Low Voltage
Directive of the European Union. These markings indicate that this system meets the following
technical standards:
EN 55022 — “Limits and Methods of Measurement of Radio Interference Characteristics of
Information Technology Equipment.”
EN 55024 — “Information technology equipment - Immunity characteristics - Limits and
methods of measurement.”
EN 61000-3-2 — “Electromagnetic compatibility (EMC) - Part 3: Limits - Section 2: Limits for
harmonic current emissions (Equipment input current up to and including 16 A per phase).”
EN 61000-3-3 — “Electromagnetic compatibility (EMC) -Part 3: Limits - Section 3: Limitation
of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated
current up to and including 16 A.”
EN 60950 — “Safety of Information Technology Equipment.”
Note: EN 55022 emissions requirements provide for two classifications:
Class A is for typical commercial areas.
Class B is for typical domestic areas.
To determine which classification applies to your device, examine the FCC registration label
located on the device. If the label indicates a Class A rating, the following warning applies to your
computer:
RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment, this
product may cause radio frequency (RF) interference, in which case the user may be required to
take adequate measures.
This device is classified for use in a typical Class B domestic environment.

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Reader’s Notes

Administrator's Manual 1. Introduction
Version 1.0.2 13 October 2009
1 Introduction
The 310HD IP Phone is based on Nuera’s proprietary High Definition (HD) voice technology,
providing deeper clarity and a better audio experience in Voice-over-IP (VoIP) calls.
The 310HD IP Phone is a fully-featured telephone that provides voice communication over an IP
network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on. Read this manual carefully to learn how to operate this product and
take advantage of its features.
The 310HD IP Phone offers a wide variety of management and configuration tools:
Phone’s LCD display user interface: easy-to-use, menu-driven display screen, providing
basic phone configuration and status capabilities
Embedded Web server: provides a user-friendly Web interface that runs on any standard
Web browser such as Microsoft® Internet Explorer.
Configuration file: text-based file (created using any plain text editor such as Microsoft’s
Notepad) containing configuration parameters and which is loaded to the phone using the
Web interface or a TFTP server.

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Reader’s Notes

Administrator's Manual 2. Hardware Setup
Version 1.0.2 15 October 2009
2 Hardware Setup
2.1 Unpacking the Package Contents
When unpacking the IP phone, ensure that all the following items are present and undamaged:
310HD IP Phone Handset
Ethernet Cable AC Power Adapter
Wall-Mounting Screws (Two) Wall-Mounting Bracket
If anything appears to be missing or broken, contact your Nuera sales representative for
assistance.

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2.2 Physical Description
You can use the graphics below to identify buttons and hardware on your phone. Use this section
to familiarize yourself with the phones buttons functions.
2.2.1 Front View
The front view of the phone is shown below and described in Table 2-1.
Figure 2-1: Front View of IP Phone
Table 2-1: IP Phone’s Font View Descriptions
Item # Label/Name Description
1 Display screen Displays calls and status information.
2 MENU Press to access the menu options or cancel your selection and return to
the previous menu level.
3 Message Indicator An illuminated red light indicates that there is an incoming call (flashing)
or message (steady on).
4 4-way Navigation
keys
Press to scroll through lists and menus on the display screen.
5 ENTER Press to enter a menu or confirm a selection.
6 Speed dial memory
keys (M1 to M10)
Press a memory key to speed-dial the preset contact number.
7 MUTE Mutes the handset, headset, and speakerphone. The screen displays
"Mute” when a call is muted.
8 HEADSET Activates a call using an external headset.
9 SPEAKER Activates the speakerphone, allowing hands-free conversations.

Administrator's Manual 2. Hardware Setup
Version 1.0.2 17 October 2009
Item # Label/Name Description
10 VOLUME keys Increases or decreases the volume for the handset, headset,
speakerphone, and ring tone.
11 FUNCTION KEYS
DIRECTORY Opens the phone’s contact directory.
REDIAL Access the dialed calls menu.
DND Blocks all incoming calls. (Currently not supported)
FORWARD Activates call forwarding
HOLD Places the current call on hold.
TRANSFER Transfers a call.
CONFERENCE Initiates a conference call.
VOICE MAIL Plays voice mail messages
12 Alphanumeric keys Keys for entering phone numbers and text.

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2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in Table 2-2.
Figure 2-2: Rear View of IP Phone
Table 2-2: IP Phone’s Rear View Descriptions
Item # Label/Name Description
1 LAN RJ-45 port for connecting to the Ethernet LAN cable for LAN (uplink -
10/100 Mbps) connection. If you are using Power over Ethernet (PoE),
the power to the phone is supplied from the Ethernet cable (draws
power from either a spare line or signal line).
2 PC RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink).
3 Power Jack 12V DC power port that connects to the AC power adapter.
4 Headset Jack RJ-9 port that connects to an external headset.
5 Handset Jack (RJ-9) Connects to the handset.

Administrator's Manual 2. Hardware Setup
Version 1.0.2 19 October 2009
2.3 Cabling the Phone
The procedure below describes how to cable your phone.
¾To cable the phone:
1. Connect the RJ-9 handset jack to the handset.
2. (Optional) Connect the RJ-9 headset jack to a headset.
3. Connect the LAN port to your Internet Service Provider’s network (WAN), using a CAT 5
Ethernet cable. This is typically done through your Cable or DSL modem.
4. Connect the PC port to your computer, using a CAT 5, straight-through Ethernet cable.
5. Connect the connector tip of the AC power adapter to the phone’s power socket (labeled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. The phone’s
LEDs light red to indicate that the phone is connected to power.
Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE),
no AC adapter is needed; the phone draws power from the Ethernet network.
Figure 2-3: Cabling the IP Phone

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2.4 Mounting the Phone
The phone can be mounted in one of the following ways:
Desktop mounting (refer to Section 2.4.1 below)
Wall mounting (refer to Section 2.4.2 on page 21)
2.4.1 Placing the Phone on a Desk
This section describes the procedures for placing the phone on a desk or flat surface and routing
the phone’s cables.
¾To place the phone on a desk
1. Position the phone bracket so that the brackets attachment tabs are aligned with the lower
set of attachment slots on the underside of the phone.
2. Insert the tabs into the attachment slots and slide the bracket up to secure the bracket.
3. Place the phone on the desk. When the phone bracket is correctly positioned the Display
screen face towards you.
4. If the Display screen faces away from you, the phone bracket is positioned for mounting the
phone on a wall. Detach the bracket from the phone and reattach the bracket using the
alternate attachment slots.
2.4.1.1 Routing the Phones Cables
The phone provides grooves for routing the LAN, PC, and AC power cables to ensure
uninterrupted connections.
¾To route the phone’s LAN and PC cables:
1. Plug the PC cable in the PC port.
2. Insert the PC cable in the allotted slot on the bracket.
3. Plug the LAN cable in the LAN port.
4. Insert the LAN cord in the allotted slot on the bracket.
¾To route the phone’s power adapter cord:
1. Plug the adapter into the power jack.
2. Insert the power cord in the allotted slots of the bracket.
3. Plug the AC power adapter into the power outlet.