NuEra 310HD series Use and care manual

Nuera 300HD Series of High Definition IP Phones
310HD IP Phone
Administrator’s Manual
310HD IP Phone
Version 1.0.2

Administrator's Manual Contents
Version 1.0.2 3 October 2009
Table of Contents
1Introduction ...............................................................................................................13
2Hardware Setup .........................................................................................................15
2.1Unpacking the Package Contents ...................................................................................15
2.2Physical Description ........................................................................................................16
2.2.1Front View..........................................................................................................................16
2.2.2Rear View ..........................................................................................................................18
2.3Cabling the Phone ...........................................................................................................19
2.4Mounting the Phone.........................................................................................................20
2.4.1Placing the Phone on a Desk ............................................................................................20
2.4.1.1Routing the Phones Cables................................................................................20
2.4.2Wall-Mounting the Phone ..................................................................................................21
3Menu-Driven, Display Screen-Based Management ................................................23
3.1Getting to Know Your LCD Screen ..................................................................................23
3.1.1Areas of the LCD Screen...................................................................................................23
3.1.2Accessing Menus...............................................................................................................24
3.1.3Entering Characters Using the Keypad .............................................................................25
3.1.4Displayed Messages..........................................................................................................27
3.2Viewing Call History
.........................................................................................................27
3.3Phone Settings ................................................................................................................28
3.3.1Phone Directory .................................................................................................................28
3.3.1.1Adding Contacts .................................................................................................28
3.3.1.2Searching for Contacts.......................................................................................29
3.3.1.3Calling from the Phone Directory .......................................................................29
3.3.1.4Editing and Deleting Contacts ............................................................................29
3.3.2Speed Dialing.....................................................................................................................30
3.3.3Ring Tone ..........................................................................................................................30
3.3.4Call Waiting........................................................................................................................31
3.3.5Call Forward.......................................................................................................................31
3.3.6Date and Time ...................................................................................................................32
3.4Administration ..................................................................................................................32
3.4.1Network Settings................................................................................................................33
3.4.2SIP Accounts .....................................................................................................................33
3.4.3Restore Defaults ................................................................................................................34
3.4.4Restart ...............................................................................................................................34
3.5Status...............................................................................................................................35
3.5.1Network Status...................................................................................................................35
3.5.2Versions .............................................................................................................................35
4Web-based Management ..........................................................................................37
4.1Accessing the Web Interface ...........................................................................................37
4.2Getting Started with the Web
...........................................................................................38
4.3Quick Setup .....................................................................................................................39
4.4Personal Settings.............................................................................................................40
4.4.1Adding Contacts to the Phone Directory............................................................................40
4.4.2Defining Speed Dials .........................................................................................................41
4.4.3Regional Call Progress Tones and Uploading Ring Tones ...............................................42
4.4.3.1Selecting the Region for Call Progress Tones ...................................................42
4.4.3.2Uploading Ring Tones........................................................................................43
4.5Configuring the LAN Interface .........................................................................................44
4.6VoIP Settings
...................................................................................................................45
4.6.1Configuring the Signaling Protocol ....................................................................................45
4.6.2Configuring the Dialing Parameters...................................................................................49

310HD IP Phone
Administrator's Manual 4 Document #: 299-13801
4.6.3Configuring the Media Streaming Parameters ..................................................................51
4.6.4Configuring Voice Parameters...........................................................................................52
4.6.5Configuring Line Settings...................................................................................................53
4.6.6Configuring Services..........................................................................................................54
4.7Advanced Applications ....................................................................................................56
4.7.1Configuring the Date and Time..........................................................................................56
4.7.2Configuring IP Address Mapping .......................................................................................57
4.8Firmware and Configuration Management ......................................................................58
4.8.1Loading Configuration File.................................................................................................58
4.8.1.1Automatically Downloading Configuration File from a TFTP Server..................58
4.8.1.2Manually Loading Configuration File from a Computer......................................59
4.8.2Upgrading the Phone’s Firmware ......................................................................................60
4.8.2.1Using a TFTP Server..........................................................................................60
4.8.2.2Using DHCP Options..........................................................................................61
4.9Administration ..................................................................................................................62
4.9.1Changing Login Username and Password ........................................................................62
4.9.2Restoring the Phone to Default Settings............................................................................63
4.9.3Restarting the Phone .........................................................................................................63
4.10Viewing Status Information
..............................................................................................64
4.10.1Viewing LAN Information ...................................................................................................64
4.10.2Viewing Call History...........................................................................................................64
4.10.3Viewing Phone’s Version Number .....................................................................................65
5Basic Phone Operations ...........................................................................................67
5.1Answering Calls
...............................................................................................................67
5.2Making Calls ....................................................................................................................67
5.2.1Dialing using the Keypad ...................................................................................................67
5.2.2Dialing from the Phone Directory.......................................................................................68
5.2.3Speed Dialing.....................................................................................................................68
5.2.4Redialing a Number ...........................................................................................................68
5.2.5Dialing a Number from Call History List.............................................................................68
5.2.6Making Multiple Calls .........................................................................................................69
5.3Advanced Call Options ....................................................................................................69
5.3.1Using the Speaker Phone and Headset ............................................................................69
5.3.2Placing a Call on Hold .......................................................................................................69
5.3.3Toggling Between Calls .....................................................................................................69
5.3.4Making a Three‐Way Conference Call...............................................................................70
5.3.5Transferring a Call .............................................................................................................70
5.4Retrieving Voice Mail Messages......................................................................................70
6Configuration File Parameters .................................................................................71
6.1Network............................................................................................................................72
6.2VoIP Settings
...................................................................................................................74
6.2.1Line Settings ......................................................................................................................74
6.2.2Codec.................................................................................................................................76
6.2.3Media Streaming................................................................................................................76
6.2.4Dialing ................................................................................................................................77
6.2.5SIP Signaling .....................................................................................................................78
6.2.6Voice ..................................................................................................................................80
6.2.7Supplementary Services....................................................................................................81
6.3Speed Dials and Phone Contacts
....................................................................................83
6.4Regional Settings.............................................................................................................83
6.5Debugging (Syslog) .........................................................................................................85
7Specifications ............................................................................................................87
8Built-in Test Plan .......................................................................................................89

Administrator's Manual Contents
Version 1.0.2 5 October 2009
8.1Test Preparation ..............................................................................................................89
8.2Keypad Test.....................................................................................................................90
8.3LED Test
..........................................................................................................................90
8.4Handset Test ...................................................................................................................91
8.5Headset Test ...................................................................................................................92
8.6Speaker Test ...................................................................................................................93
8.7MAC Address and Serial Number Verification Test.........................................................93

310HD IP Phone
Administrator's Manual 6 Document #: 299-13801
List of Figures
Figure 2-1: Front View of IP Phone ..................................................................................................................16
Figure 2-2: Rear View of IP Phone...................................................................................................................18
Figure 2-3: Cabling the IP Phone .....................................................................................................................19
Figure 2-4: Wall-Mounting Dimensions ............................................................................................................21
Figure 2-5: Wall-Mounting the Phone...............................................................................................................21
Figure 3-1: Display Screen ...............................................................................................................................23
Figure 3-2: Accessing Menus on Display Screen.............................................................................................24
Figure 3-3: Entering Letters..............................................................................................................................25
Figure 3-4: Entering Numerals .........................................................................................................................26
Figure 3-5: Display Screen in Alphabetic Mode for Symbols ...........................................................................26
Figure 4-1: Web Interface Areas ......................................................................................................................38
Figure 4-2: Quick Setup Page ..........................................................................................................................39
Figure 4-3: Directory Page ...............................................................................................................................40
Figure 4-4: Speed Dial Page ............................................................................................................................41
Figure 4-5: Tones Page....................................................................................................................................42
Figure 4-6: Tones Page....................................................................................................................................43
Figure 4-7: LAN Settings Page.........................................................................................................................44
Figure 4-8: Signaling Protocol Page.................................................................................................................45
Figure 4-9: Dialing Page...................................................................................................................................49
Figure 4-10: Media Streaming Page.................................................................................................................51
Figure 4-11: Voice Page...................................................................................................................................52
Figure 4-12: Voice Page...................................................................................................................................53
Figure 4-13: Services Page ..............................................................................................................................54
Figure 4-14: Date and Time Page ....................................................................................................................56
Figure 4-15: IP Mapping Page..........................................................................................................................57
Figure 4-16: Auto-configuration Page...............................................................................................................58
Figure 4-17: Auto-configuration Page...............................................................................................................59
Figure 4-18: Firmware Upgrade Page ..............................................................................................................60
Figure 4-19: System Authorization Page..........................................................................................................62
Figure 4-20: Restore Defaults Page .................................................................................................................63
Figure 4-21: Restart System Page ...................................................................................................................63
Figure 4-22: Confirmation Box..........................................................................................................................63
Figure 4-23: Network Status Page ...................................................................................................................64
Figure 4-24: Call History Page .........................................................................................................................64
Figure 4-25: System Information Page.............................................................................................................65

Administrator's Manual Contents
Version 1.0.2 7 October 2009
List of Tables
Table 1-1: Typographical Conventions.............................................................................................................10
Table 2-1: IP Phone’s Font View Descriptions .................................................................................................16
Table 2-2: IP Phone’s Rear View Descriptions ................................................................................................18
Table 3-1: Main Areas of LCD Display .............................................................................................................23
Table 3-2: In-Progress Operational Messages Displayed on LCD Screen ......................................................27
Table 4-1: Signaling Protocol Parameters Description.....................................................................................46
Table 4-2: Dialing Parameters Description.......................................................................................................49
Table 6-1: Network Configuration File Parameters ..........................................................................................72
Table 6-2: Line Settings Configuration File Parameters...................................................................................74
Table 6-3: Codec Configuration File Parameters .............................................................................................76
Table 6-4: Media Streaming Configuration File Parameters ............................................................................76
Table 6-5: Dialing Configuration File Parameters ............................................................................................77
Table 6-6: SIP Signaling Configuration File Parameters..................................................................................78
Table 6-7: Voice Configuration File Parameters ..............................................................................................80
Table 6-8: Supplementary Services Configuration File Parameters ................................................................81
Table 6-9: Speed Dials and Phone Contacts Configuration File Parameters ..................................................83
Table 6-10: Regional Settings Configuration File Parameters .........................................................................83
Table 6-11: Debugging Configuration File Parameters ....................................................................................85
Table 7-1: 310HD IP Phone Specifications ......................................................................................................87

310HD IP Phone
Administrator's Manual 8 Document #: 299-13801
Reader’s Notes

Administrator's Manual Notices
Version 1.0.2 9 October 2009
Notice
This manual provides a description for setting up and configuring the 310HD IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, Nuera cannot guarantee accuracy of
printed material after the Date Published nor can it accept responsibility for errors or omissions.
© Copyright 2009 Nuera Communications, Inc. All rights reserved.
This document is subject to change without notice.
Date Published: October-21-2009
Tip: When viewing this manual on CD, Web site or on any other electronic copy, all
cross-references are hyperlinked. Click on the page or section numbers (shown
in blue) to reach the individual cross-referenced item directly. To return back to
the point from where you accessed the cross-reference, press the ALT and ◄
keys.
Trademarks
Nuera, the Nuera logo are trademarks or registered trademarks of Nuera Communications, Inc.
All other products or trademarks are property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and service are provided by Nuera’s Distributors, Partners, and
Resellers from whom the product was purchased. For Customer support for products purchased
directly from Nuera, contact [e-mail].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used, and only Industry
standard terms are used throughout this manual. The symbol 0x indicates hexadecimal notation.

310HD IP Phone
Administrator's Manual 10 Document #: 299-13801
Typographical Conventions
The following typographical conventions are used throughout in this manual:
Table 1-1: Typographical Conventions
Item Convention Used Example
Phone’s
Keypad and
LCD Screen
Keys As the label of the key appears on
the phone. If no label appears, then
the name of the key with first-letter
capitalized is used.
 Press the SPEAKER key.
 Press the Speed Dial key.
Menus on LCD
screen
Bold font. Select the Call History menu.
Phone’s Web
Interface
Pages Enclosed by single quotation
marks.
Open the 'Directory' page.
Path to pages Bold font with path to page as
follows: tab > menu > submenu >
page item.
Open the 'Directory' page
(Configuration tab > Personal
Settings menu > Directory).
Command buttons Bold font. Click the OK button.
Fields/parameters Enclosed by single quotation
marks.
Define the telephone number in
the ‘Number’ field.
Entered values Enclosed in double quotation
marks.
In the ‘Number’ field, enter
"5033311431".
Compliancy Statements
The use of this equipment may be subject to local rules and regulations. The following rules and
regulations may be relevant in some or all areas.
Federal Communications (FCC Statement)
This device complies with FCC Rules Part 15. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received including interference that may cause undesirable operation.
This equipment has been tested and found to comply within the limit of a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by switching the equipment on and off, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the interference receiving antenna.
Increase the distance of separation between the equipment and interference receiver.
Connect the equipment to a power outlet on a circuit different from that to which the
interference receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.