Avaya IP Office 9650 User manual

TELEPHONE SETS
9620
9650
COMMON FUNCTIONS & FIXED BUTTONS
Fixed Feature Buttons
Using Fixed Feature Buttons
Processing Telephone Calls
Call Forward
Call Log
Call Pick-Up
Directory
Redial
Send All Calls
Contacts and Speed Dial
HOW TO MAKE AN OUTSIDE CALL
TRANSFERRING & CONFERENCE CALLS
EC500 FEATURE
VOICEMAIL INSTRUCTIONS
ONE-X SPEECH ACCESS FEATURE
COMPLETE ONE-X SPEECH ACCESS USER GUIDE

For a complete reference on how your telephone operates go to the Avaya one-X™
Deskphone Edition for 9650 IP Telephone User Guide visit the Brookdale website at:
http://www.brookdalecc.edu/pages/1928.asp.
9650 SET

For a complete reference on how your telephone operates go to the Avaya one-X™
Deskphone Edition for 9620 IP Telephone User Guide visit the Brookdale website at:
http://www.brookdalecc.edu/pages/1928.asp.
9620 SET

Common Functions & Fixed Buttons
Message Waiting Lamp
Voice Mail access button
Navigator arrow & OK buttons
Contacts, Menu, & Call Log buttons
Phone/Exit button
Speaker Phone & Mute buttons
Impaired Hearing Volume Control for Receiver
Redial soft/key button
Headset on/off button
Adjustable Tilt Screen
Two-position adjustable stand (upright/reclining)

USING THE FIXED FEATURE BUTTONS OF THE PHONE:
•The Speaker button activates the Speakerphone Operation
•The Mute button turns on/off:
- The Speakerphone microphone
- The Receiver microphone
•The Volume +/- buttons adjust:
- The ringer volume - when the phone is not in use
- The receiver/listen volume - when talking on the phone
- The speaker volume - when using the Speakerphone
•The Message button automatically calls Voice Mail
•The Phone button exits menus and returns the display to the 1st page
•The Headset button turns on/off a headset connected using the HIS/Quick
Disconnect connector

TRANSFERRING AND CONFERENCE CALLS
•To Transfer a call without Conferencing:
oPRESS Transfer (Receive Dial Tone) Dial 3rd Party
oPRESS Complete Hang Up
•To Transfer a call and Conference the 3rd Party:
oPRESS Conf (Receive Dial Tone) Dial 3rd Party
oWhen 3rd Party answers, Announce the call and if the 3rd Party accepts the call
PRESS Join
oIntroduce Parties and begin 3-way call
•To add a 4th - 6th party to a 3-Way Conference:
oPRESS Add (Receive Dial Tone) Dial next Party
oWhen Party answers, PRESS Join
oIntroduce Parties
NOTES:
Note 1 – If either you cannot reach the 3rd Party, (ring-no-answer, busy, recording, etc.),
or the 3rd Party does not wish to accept the call, Press Cancel before continuing. If you
misdial, Press Clear to receive a new dial tone
Note 2 – When/If you Hang Up, one of the remaining parties must be either an extension
within the system or an incoming outside call
Note 3 – You may place a Conference Call on Hold if desired
Note 4 –A maximum of 6-parties including you may be conferenced together

Feature Buttons
•In-Use/Feature Activated Indicator – When a feature is activated or a
line/feature appearance of an extension is in use, the associated button LED
illuminates
-Redial Re-dials the most recently dialed number. It only appears on a newly
booted or re-booted phone after an initial call has been made. It will not redial a
number the extension class of service may not have dialing access to.
-Send Calls (Send All Calls) activates the Coverage Feature and sends all of
your calls to the fist available Coverage Point (Receptionist, Assistant, or
VoiceMail) depending on individual telephone parameters
oWhen a call covers to an Assistant, the call is bridged on both your phone and
the Assistant’s phone. Either of you may pick up the call
•Send All Calls
-The Soft-Key labeled “Send All” applies only to the Set-ID
-A check mark (√) appears when the feature is active
-Send All Calls for other extensions on your phone will appear on the 2nd page
(Feature Appearances) blow the one for the Set-ID and will have SAC and the
associated extension number
-After inspecting the Caller ID on an incoming call, you may Press To VMail the to
send that call to Coverage

DIRECTORY
•Directory - Found on the 2nd (Features) Screen/Page provides the ability to spell an
Avaya telephone system user’s name, find the number and, if desired, automatically
call the person.
oTo use:
Press Directory
Spell the name using the Dial Pad and entering Last Name first
Special characters (Hyphen, Period, etc.) are not used in spelling:
-Use Next to scroll through the list of names created from the
characters entered or key in more characters of the name.
-Use the (1) button as the Comma between the Last Name and the
First Name
Press Make Call to automatically call the displayed party
Press Phone (exit) when finished

CALL FORWARD
•CFrwd - Call Forward All Calls provides the ability to forward calls to another
extension.
oTo Activate using a feature button:
Be sure that your Send All (SendAllCalls) button/feature is not active
PRESS CFrwd (Hear Dial Tone)
-Dial the number to which you wish to forward (Hear Confirmation
Tone)
-Hang Up
Feature button indicates activation
-Forwarding is activated
oTo Cancel using a CFrwd feature button:
PRESS CFrwd
-Feature button indicator go out
-Forwarding is canceled
•Call-Pickup – Provides the ability to answer calls ringing on up to 50 other phones to
which you have no line/button or Coverage access. This feature is available on
request through your Telephone Administrator
oTo Activate using a Call-Pickup feature button:
Hear a phone ringing and observe the blinking button beside the (Call
Pickup) button
PRESS Call-Pickup Begin talking immediately

EC500 FEATURE
• EC500 – For Business Continuity/Disaster Recovery and enhanced ability to receive calls,
the Extension-to-Cellular (EC500) feature is available. When requested by your Telephone
Administrator, this feature provides the ability to have incoming calls to your desk phone
ring at the same time on your Cell Phone
oTo Activate:
-Be sure that your Send All button/feature is not activated
-Press EC 500
-This feature can be activated/cancelled remotely
by calling 732-224- 2021 to activate/732-224-2022 to cancel
oIf you answer a call on the cell phone, you may pick up the call on the desk
phone and hang up the cell phone
oUsing the Extend Call feature button, a call in progress on the desk phone can be
extended to the cell phone, so that the desk phone can be hung up and the call
continued on the cell phone
oWhen calling an office location from the cell phone, the called party sees your
Name and Extension number rather than your cell phone number. This occurs
regardless of whether or not your EC500 feature button is active for incoming
calls. However, this will only work for Offices that are part of the Avaya system