Nura Nuraloop User manual
nuraloop Manual ACopyright © 2019 nura® Pty. Ltd.
nura
nuraloop —
User Manual
model: E00B
Power: 5V, 0.2A
Wireless frequency band: 2400-2483.5 MHz
nuraloop Manual 1Copyright © 2019 nura® Pty. Ltd.
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Contents
Getting started 3
Fitting your NuraLoop 4
TurningyourNuraLoopon/o 4
Downloading the Nura app 4
Swapping between Bluetooth® devices 5
Personalising your NuraLoop 5
Updating your NuraLoop 6
Your NuraLoop 7
Charging your NuraLoop 7
Checking your NuraLoop’s battery 7
Using your NuraLoop’s TouchDials 7
Making and receiving voice calls with your NuraLoop 8
Connecting cables to your NuraLoop 8
Connecting your NuraLoop to other products 9
Computers 10
TVs 10
Aeroplane adaptors 10
Changing your NuraLoop’s ear tips 11
Cleaning the NuraLoop 11
The Nura app 12
Nura app features 12
Customising your Nuraloop’s Touch Dials 12
Customising your Immersion 13
Adjusting your Active Noise Cancellation (ANC)/ Social Mode 13
Changing your NuraLoop’s voice language 13
Swapping,addinganddeletinghearingproles 14
Troubleshooting 15
Getting started troubleshooting 15
Connecting to the Nura app troubleshooting 15
Bluetooth troubleshooting 15
NuraLoop won’t personalise 16
NuraLoop troubleshooting 17
Comfort troubleshooting 17
NuraLoop isn’t making and receiving calls correctly 17
Charging and battery issues 17
Sound quality troubleshooting 18
TouchDial troubleshooting 18
Nura app issues 18
Immersion troubleshooting 18
Resetting your NuraLoop 18
Need more help? 19
Warranty 19
Compliance 20
nuraloop Manual 2Copyright © 2019 nura® Pty. Ltd.
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NuraLoop safety information
Read this manual before using the NuraLoop for the rst time.
Keep this manual handy for future reference.
The NuraLoop has been designed and tested for safety and comfort, but please note: exposure
to any noise of 85 Decibels (dB) or above (approximately the same volume as a food blender) can
cause gradual hearing loss. Due to the clarity and noise canceling of the NuraLoop, you won’t
need to listen to your music as loudly as with many conventional headphones.
Monitor your use. Hearing loss is a function of loudness versus time — the louder the volume,
the less time you can be exposed to it. The quieter the volume, the longer you can listen.
For example, 8 hours at 85 dB causes as much damage as 4 hours at 88 dB, 2 hours at 91 dB,
or just 15 minutes at 100 dB.
Only use the NuraLoop with the volume set at a comfortable, moderate level.
Do not listen to music at a high volume for any extended period.
Be aware that reminders or warning sounds, i.e. alarms, message tones and incoming calls,
might vary while using the NuraLoop.
If you experience a warming sensation or loss of hearing, remove the NuraLoop from
your head immediately.
If the NuraLoop emits a loud or unusual noise, stop using it and contact
Nura support immediately.
Due to the noise-cancelling technology, do not use the NuraLoop at any time when an inability
to hear may present a danger to yourself or others. For example, while driving, riding a bicycle, in
aconstructionsite,orinorneartrac.
If you’re using the NuraLoop for phone calls while driving, then use caution and follow applicable
lawsregardingmobilephoneandheadphoneuse.Somejurisdictionsimposespeciclimitations
such as using a single earpiece while driving.
UseonlycertiedNuracablestochargetheNuraLoop.
Charging the NuraLoop should be done only by following the instructions in this user manual.
Do not make unauthorised alterations to this product. Any attempt to do so will void
the warranty.
Contains small parts which may be a choking hazard. Not suitable for children
under age 3.
This product contains magnetic material. Consult your physician on whether
this might aect your implantable medical device.
Removal of the rechargeable lithium-ion battery in this product should be
conducted only by a qualied professional.
nuraloop Manual 3Copyright © 2019 nura® Pty. Ltd.
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Getting started
FollowingthesestepstosetupyourNuraLoopthersttimeyouuseit—
1
2
3
1 TouchDials
2 Voicecallmicrophone
3 PlayClipmagneticconnector
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Fitting your NuraLoop
1. a. Put your NuraLoop’s cable behind your head.
b. Place the hook over your ear.
c. Insert the ear tip into your ear.
2. Rotate the ear tip back and forth.
Your NuraLoop should feel secure and comfortable.
If the ear tips are uncomfortable or don’t sit securely in your ears, then try changing
todierentsizedeartips.
Turning your NuraLoop on/o
YourNuraLoopturnsonandoautomaticallywhenyouputitinyourears.
Downloading the Nura app
To set up your NuraLoop, you’ll need to personalise it via the Nura app.
You can download the Nura app from:
• iOS — the App Store
• Android — Google Play
• For Android users only: directly from nura.co
1. On the nura.co homepage, scroll down to Create your unique hearing prole.
2. Click Download here.
Nura app system requirements:
• iOS — iOS 9.3+ and Bluetooth® 4
• Android — Android 5.0+ and Bluetooth® 4
1 2
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Connecting your NuraLoop with Bluetooth®
To set up your NuraLoop, you’ll need to connect with Bluetooth.
To connect your NuraLoop with Bluetooth:
1. Put on your NuraLoop.
When you put on your NuraLoop, it turns on and enters discoverable mode.
2. Open your mobile device’s Settings > Bluetooth.
3. Select NuraLoop XXX.
Don’t connect to NuraLoop XXX [LE]. This is your NuraLoop’s low-energy mode,
which automatically connects after you’ve connected to NuraLoop XXX.
Swapping between Bluetooth® devices
YourNuraLoopautomaticallyentersdiscoverablemodefortwominuteswhenyourstputiton
so you can easily swap between your devices.
You can also turn on discoverable mode at any time:
1. Open the Nura app.
2. Select the menu button > NuraLoop settings > Enter discoverable mode.
Personalising your NuraLoop
Before you can start using your NuraLoop, you will need to personalise it.
When you personalise, your NuraLoop learns how you hear.
Before personalising your NuraLoop:
1. Download the Nura app.
2. In the Nura app, tap Create an account and enter your details.
If you already have a Nura account, then tap Log in instead.
3. Select NuraLoop.
4. Put on your NuraLoop.
When you put on your NuraLoop, it turns on and enters discoverable mode.
5. Tap Open Bluetooth Settings on the Nura app and select NuraLoop XXX.
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Personalising your NuraLoop:
1. In the Nura app, tap Begin to start personalisation.
2. Adjust your NuraLoop’s ear buds by rotating them back and forth until you
see two constant ticks (check marks) on the Nura app screen.
Onceyouhaveagoodt,personalisationstartsandtakes1—2minutes.
3. Tap Personalisedtohearmusicwithyourhearingprole.
4. Use the slider to adjust your Immersion.
5. Dial back and forth to adjust between Active Noise Cancellation (ANC)
and Social Mode.
6. Customise your NuraLoop’s TouchDials.
Your NuraLoop is now personalised.
Updating your NuraLoop
From time to time, you’ll see a message on the Nura app asking you to update your NuraLoop.
You can also check if your NuraLoop needs updating at any time:
1. Open the Nura app.
2. Tap the menu button > NuraLoop Settings > Software update.
3. If your NuraLoop needs updating, then tap Start update.
nuraloop Manual 7Copyright © 2019 nura® Pty. Ltd.
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Your NuraLoop
This section contains everything you need to know about using your NuraLoop —
Charging your NuraLoop
Your NuraLoop’s battery provides 16+ hours of wireless use.
To charge your NuraLoop’s battery:
1. Connect your NuraLoop to the USB-A charging cable (comes included).
2. Connect the cable to a computer or wall charger.
The USB-A charging cable has an LED light that lights up when the NuraLoop is charging.
The NuraLoop’s battery takes approximately two hours to fully charge.
Checking your NuraLoop’s battery
• Check the battery indicator in the top-right corner of the Nura app.
• Avoicepromptwillannounceyourbatterylevelwhenyourstput
on your NuraLoop.
• A voice prompt will announce ”battery low” when your NuraLoop needs charging.
Using your NuraLoop’s TouchDials
The NuraLoop has a TouchDial on each side that you can tap, double tap and dial to
perform useful functions.
Dial
Dial the TouchDials clockwise and anticlockwise to adjust your ANC/Social Mode and volume.
The left dial controls ANC/ Social Mode and the right dial controls the volume.
Tap
Tap the TouchDials to skip tracks, play/pause and more.
Dial Tap
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Making and receiving voice calls with your NuraLoop
When your NuraLoop is connected with Bluetooth, you can answer voice calls:
• Directly on your phone.
• By using your NuraLoop’s TouchDials.
Connecting cables to your NuraLoop
Your NuraLoop comes with an analog cable and a USB-A charging cable.
Please note: the NuraLoop analog cable is designed to be worn behind your head.
Do not attempt to disconnect the cable that runs between the two ear buds. This cable
is not detachable.
NuraLoop cables:
USB-A charging cable Analog cable
Connect a cable:
With the NuraLoop’s PlayClip magnetic connector, cables snap into place automatically.
nuraloop Manual 9Copyright © 2019 nura® Pty. Ltd.
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Connecting your NuraLoop to other products
You can connect your NuraLoop to other products in the following ways:
Connection Quality
Lossless Audio
Voice Calls Control
Dial
Control
Tap
Bluetooth Near lossless
(via Qualcomm®
aptX™ HD audio)
Analog
Please note:
— The analog cable cannot be used when your NuraLoop’s battery is not charged.
— The NuraLoop USB-A charging cable (comes included) is charging only. You cannot listen to audio with the USB-A cable.
— The NuraLoop’s personalised sound works no matter how you connect — wireless or wired.
—Don’tconnectyourNuraLooptoanexternalheadphoneamplierastheNuraLoophasanamplierbuilt-in.
nuraloop Manual 10Copyright © 2019 nura® Pty. Ltd.
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Computers
Mac
Connect your NuraLoop with Bluetooth —
1. Disconnect the analog cable/ USB-A charging cable from your NuraLoop.
2. Put on your NuraLoop.
When your NuraLoop is on your head, it automatically turns on and enters
Bluetooth pairing mode.
3. Select > System Preferences > Sound.
4. Select NuraLoop XXX as the Output.
XXX is your NuraLoop’s unique pairing number.
PC
Connect your NuraLoop with Bluetooth —
1. Disconnect the analog cable/ USB-A charging cable from your NuraLoop.
2. Put on your NuraLoop.
When your NuraLoop is on your head, it automatically turns on and enters
Bluetooth pairing mode.
3. Click the Bluetooth icon on your computer’s taskbar.
4. From Bluetooth & other devices, click Add Bluetooth or other device.
5. Select NuraLoop XXX.
XXX is your NuraLoop’s unique pairing number.
Alternatively, you can connect your NuraLoop to a PC or Mac with the NuraLoop analog cable.
Please note: the NuraLoop’s microphones cannot be used when connected via analog cable.
TVs
AudiocongurationsonTVsvary.CheckyourTV’sconnectivityiscompatiblewiththe
NuraLoop’s connectivity.
Aeroplane adaptors
Audiojackcongurationsonaeroplanesvary.Iftheaeroplaneadaptorhasa3.5mmjack,
then use the NuraLoop analog cable (comes included).
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Changing your NuraLoop’s ear tips
The NuraLoop comes with four ear tip sizes, S, M, L and XL.
Tryalltheeartipsizestondtheonesthatbesttyourears.
You’ll know you have a good seal if the sound around you quietens when you put
on your NuraLoop.
To change your NuraLoop’s ear tips:
1. Gently pull the ear tip to remove.
2. Push the new ear tip onto the NuraLoop.
3. Check the new ear tip is pushed on all the way.
Cleaning the NuraLoop
Your NuraLoop needs cleaning from time to time.
Please note: never use alcohol, cleaning solvents or strong detergents when cleaning
the NuraLoop.
To clean the NuraLoop:
1. Remove the NuraLoop’s ear tips, and wash them with water and a mild detergent.
2. Rinse and dry the ear tips.
3. Reattach the ear tips.
4. Wipe the NuraLoop with a soft, damp cloth.
nuraloop Manual 12Copyright © 2019 nura® Pty. Ltd.
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The Nura app
Read on for everything that you need to know about the Nura app —
Nura app features
Customising your NuraLoop’s TouchDials
The NuraLoop has a TouchDial on each side that you can tap and dial to
perform useful functions.
The left dial controls ANC/ Social Mode and the right side controls the volume.
You can customise the tap controls:
1. Open the Nura app.
2. Tap menu > NuraLoop settings > Congure Touch Buttons.
3. Choose the tap controls.
1
2 3 4
5
6
7
9
8
10
1 Menu
2 Switchprole
3 Addnewprole
4 Shareprole
5 Battery
6 Changeprole
7 Uniquehearingprole
8 Personalisedmode
9 Immersion
10 Socialmode
nuraloop Manual 13Copyright © 2019 nura® Pty. Ltd.
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Customising your Immersion
1. Open the Nura app.
2. Use the Immersion slider to choose your level of bass.
Please note: always set your Immersion to a comfortable, moderate level when you’re using
your NuraLoop for an extended period of time.
Adjusting your Active Noise Cancellation (ANC)/ Social Mode
Active Noise Cancellation reduces outside noise so you can focus on your music.
Social Mode passes outside sound into your NuraLoop so you can hear conversations
and the world around you.
To adjust your NuraLoop’s ANC/ Social Mode via the TouchDial or in-app:
TouchDial —
Dial the left TouchDial clockwise and anticlockwise to adjust between
ANC and Social Mode.
In-app —
1. Tap the Social Mode button on the homepage of the Nura app.
2. Move the dial on the app clockwise and anticlockwise to adjust between
ANC and Social Mode.
Turning ANC o/ on:
1. Open the Nura app.
2. Tap menu > NuraLoop Settings.
3. Toggle ANC (Active Noise Cancellation)o/on.
Changing your NuraLoop’s voice language
Your NuraLoop’s voice guides you through personalising your NuraLoop, announces the
batterylevelandidentiesconnecteddevices.
To change your NuraLoop’s voice language:
1. Open the Nura app.
2. Tap menu > NuraLoop settings > Change voice language.
3. Choose your preferred language.
4.Toconrmthechange,tapYes.
Please note: it takes approximately 10 minutes for the voice language to change.
The NuraLoop needs to install new software to change your language.
nuraloop Manual 14Copyright © 2019 nura® Pty. Ltd.
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Swapping, adding and deleting hearing proles
Youcanstoreuptothreeuser’shearingprolesonyourNuraLoopatatime.
Swapping proles:
1. Open the Nura app.
2.TapSwitchProleontheNuraapphomepage.
3.Tapthehearingproleyou’dliketoswitchto.
Adding a hearing prole:
1. Open the Nura app.
2.TapAddProleontheNuraapphomepage.
3. Select either Owner or Another Person.
If you own the NuraLoop you’re using, select Owner. If you’re using someone
else’s NuraLoop, select Another Person.
5.Followtheapppromptstonishaddingyournewhearingprole.
Deleting a hearing prole:
1. Open the Nura app.
2. Tap menu > NuraLoop Settings > Delete Hearing Prole.
3.Selectthehearingproleyou’dliketodelete.
TheNuraappconrmsyourhearingprolehasbeendeleted.
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Troubleshooting
If you’re ever having trouble with your NuraLoop, read the following troubleshooting —
Please note: do not attempt to disconnect the cable that runs between the two ear buds.
This cable is not detachable.
Getting started troubleshooting
Connecting to the Nura app troubleshooting
If your NuraLoop won’t connect to the Nura app:
• Close and reopen the Nura app.
• Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable.
Your NuraLoop turns on and enters discoverable mode when it is on your head with
no cables attached.
• Check your NuraLoop is connected to your mobile device with Bluetooth. You need
to be connected with Bluetooth to use the Nura app.
• Check your mobile device and the Nura app have been updated to the latest version.
• Check your internet connection is stable.
• Delete the Nura app, restart your mobile device and then reinstall the Nura app.
• Reset your NuraLoop.
Bluetooth troubleshooting
If you’re having trouble connecting your NuraLoop with Bluetooth:
• Check your NuraLoop and device are charged.
• Check your NuraLoop and device are within 10 feet of each other.
• Put on your NuraLoop and disconnect the analog cable/ USB-A charging cable.
Your NuraLoop turns on and enters discoverable mode when it is on your head
with no cables attached.
• Check you’re connecting to NuraLoop XXX , not NuraLoop XXX [LE].
NuraLoop XXX [LE] is your NuraLoop’s low-energy mode, which will
automatically connect after you’ve connected to NuraLoop XXX.
• Move away from other Bluetooth devices, microwaves and wireless routers to
avoid interference.
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Further troubleshooting:
• Restart your device and then try connecting your NuraLoop with Bluetooth again.
• If you’ve previously connected your NuraLoop with Bluetooth, then remove your
NuraLoop from your device’s paired device list and try connecting it again.
• Reset your NuraLoop.
Bluetooth cutting in and out?
Bluetooth is designed for short distances, so you might experience some interference
from time to time. To minimise Bluetooth interference, try the following:
• Move your paired device closer to the NuraLoop’s Bluetooth sensor,
which is in the right ear bud.
• Move your NuraLoop and device away from other Bluetooth devices,
microwaves and wireless routers.
• Update your NuraLoop and mobile device to the latest versions.
NuraLoop won’t personalise
If you’re having trouble personalising your NuraLoop:
• Changetodierentsizedeartipsandtrypersonalisingagain.
• Sit still and try not to talk during personalisation.
• Make sure you’re in a quiet place.
• Make sure your NuraLoop’s ear tips are sitting securely in your ears.
Fit your NuraLoop correctly:
Anything that sits near your ears can break the seal between your ears and your NuraLoop.
• Remove any headwear, earrings and other jewellery that sits near your ears.
• If you have long hair that sits near your ears, then tie it back for personalisation.
Still having trouble personalising your NuraLoop?
Tap Continue on the Nura app.
This automatically takes you to the next stage of personalisation.
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NuraLoop troubleshooting
Comfort troubleshooting
Like with any in-ear headphone, people with sensitive ear canals might experience
somediscomfortwiththeNuraLoopatrst.
IfyourNuraLoopisfeelinguncomfortable,thentrythedierentsizedeartips.
Ifyou’restillexperiencingdiscomfort,don’tworry—you’llgetusedtothetand
feel of the NuraLoop after a few days of use.
NuraLoop isn’t making and receiving calls correctly
If you’re having trouble making and receiving phone calls, or calls via Skype,
FaceTime or other calling apps:
• Check your NuraLoop is connected with Bluetooth.
You are unable to make calls when connected via analog cable.
• Check that nothing is blocking your NuraLoop’s microphones.
The microphones are located on the right side of your NuraLoop.
• Disconnect your NuraLoop from your device and then reconnect.
• Check your Bluetooth connection.
Poor call quality can be caused by a poor Bluetooth connection.
• Reset your NuraLoop.
Charging and battery issues
If your NuraLoop isn’t charging:
• Make sure you’re charging with the NuraLoop USB-A cable only.
• Ifyou’retryingtochargewithacomputer,thentryusingadierent
USB port or a wall charger.
• If you’re trying to charge with a wall charger, then try charging with a computer.
• If you’re attempting to charge with a USB hub, then make sure it’s powered.
• Reset your NuraLoop.
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Sound quality troubleshooting
To get the highest sound quality from your NuraLoop:
• Use the NuraLoop analog cable to enable lossless transfer.
• Usealosslessleformat,suchasAIFF,WAVorFLAC.
• Use a lossless streaming service, such as Tidal.
• If you’re using Spotify or a similar streaming service, use the
high-quality streaming option.
• Check you’re not in Social Mode.
• Ifyou’reusingMP3orMP3-likeles,usehigh-bitrateMP3,OggorAACles.
Oruseminimum256kbps(andpreferably320kbps)leswithmoderncodecs.
• Personalise your NuraLoop again.
• The NuraLoop uses sensitive microphones to personalise, so movements,
outsidenoisesandheavybreathingcanaectyourhearingprole.
TouchDial troubleshooting
If your NuraLoop’s TouchDials aren’t working correctly:
• CheckyourNuraLoop’sTouchDialshavebeenconguredcorrectly.
• Reset your NuraLoop.
Nura app issues
Immersion troubleshooting
If your NuraLoop’s Immersion is sounding distorted, then check your Immersion
is set to a comfortable, moderate level.
Resetting your NuraLoop
If you’re having trouble with your NuraLoop and are unsure how to proceed:
1. Connect your NuraLoop to the USB-A charging cable.
2. Connect the USB-A charging cable to your computer.
3. Unplug the USB-A charging cable from your NuraLoop.
Your NuraLoop has now been reset and will function correctly.
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