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Set up your account online
Go to https://helpathand.o2.co.uk
If you already have an O2account
You can log into your account using your
username and password. (If you’ve forgotten
these, we can send you a reminder.)
If you’re not an O2customer
You’ll need to register a new account.
Follow the instructions on the screen.
If you’re not already registered with O2 you’ll
need your handset nearby or a mobile phone
so that we can text you an access code.
Once you’re signed in, we’ll guide you
through the set-up process on the screen.
Paying for months and minutes
You need to be subscribed to get in touch
with our support team using your handset.
You can choose how long you subscribe for
– one month, three months, six months
or a year.
If you want to use your handset to make
calls (on buttons 1-4 on the handset),
you’ll need to buy minutes on top of your
subscription and add phone numbers to use
as speed dials using our website.
On the welcome page there are videos
from our O2 Gurus about how to use
your handset. A checklist of what you
need to get started. And an O2 network
coverage checker that shows where your
handset does and doesn’t work. Just in case.
