O2health Vega User manual

o2.co.uk
Telefónica UK Limited, 260 Bath Road, Slough, Berks, SL1 4DX.
Registered in England and Wales No.1743099. That’s also the address for our registered office.
All the information’s correct at the time of going to print, September 2011. O2CN1386N 09/11.
Help at Hand
Your Vega Guide

4
Hello
This guide tells you how to get started with your Vega and how it works with the
Help at Hand service.
Your Vega works in two different ways:
• You set it up yourself through the Help at Hand website.
• An organisation sets it up for you.
If you got your Vega from an organisation, a staff member might already have set
up a profile for you on the Help at Hand website.
If you’re setting up the Vega yourself, go to the Help at Hand website to set up
your profile. Read the Help at Hand website guide to find out how to do that (or
read how to change your settings if your profile’s already set up).
On the website, you can set up information like what you want us to do in case
of a serious incident or situation, and where you‘d like your safe zones to be. Any
settings you save online will work hand-in-hand with the Vega, so make sure
everything there stays up to date. Or you can ask the organisation that gave you
the Vega to do it for you.
Once you’ve set everything up online, your Vega will be ready to do exactly what
you need it to.
If you’re unsure about anything, get in touch with the organisation that gave you
the Vega.
Contents
What’s in the box ..................................................................................................... 5
Your Vega’s features ................................................................................................ 5
Get set up ..................................................................................................................6
Setting up the base station ................................................................................ 6
How to charge your battery .............................................................................. 7
Charging your Vega ........................................................................................... 8
Start using your Vega .............................................................................................. 9
Using the Vega indoors ...................................................................................... 9
Using the Vega outside ...................................................................................... 9
Where you are .................................................................................................... 9
Using the safe zone or no-go zones .................................................................. 9
To send for help ...................................................................................................... 10
Press the red button ......................................................................................... 10
Getting in touch with you ................................................................................ 10
Sharing your location ....................................................................................... 10
How does that feel? ............................................................................................... 11
Changing to a shorter strap ............................................................................. 11
Changing to the locking strap ......................................................................... 12
Attaching the Vega to a belt clip ..................................................................... 12
Vega help ................................................................................................................ 13

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Your Vega’s features
What’s in the box
• Vega, fitted with a wrist strap
• Battery pack
• Charger
• Base station
• Screwdriver
• Small sized wrist strap
• Shorter wrist strap (non-locking)
• Short and long locking wrist straps
• Belt clip
• Unlock tool for changing wrist straps
Panic button:
Press down for 2 seconds to
alert the response centre
Time
Date
Day/Month/Year
Latches to hold
battery pack
Battery:
Shows your battery
charge level
Microphone
Display button:
Lets you turn on and
use your screen
Alert: Means you have
pushed the red button and
an alert has been sent to
the alarm response centre.
It will disappear when the alert
has been sent successfully.
Searching: Appears when your
Vega is trying to send information.
GSM signal quality:
Tells you how good
your signal is
Globe: Shows that your
Vega is connected to its
server (so it can send and
receive data)
Pin: Shows that
GPS has found you
Magnifying glass:
Means GPS is
working and it’s trying
to find your position
Home: Lets you know
that you’re connected
to your base station
and that you are
inside your Home zone.
Get set up
The Vega comes fitted with a wrist strap. It should fit most people. If you find it’s
too big, or decide you’d rather clip the Vega on to your belt, go to page 12 or get
in touch with the organisation that gave it to you.
Before you start using your Vega, there are some important
things to remember:
• Your Vega relies on network coverage. If you go where there’s no coverage, it
won’t work.
• Your Vega uses location services to find you if needed. These can vary in their
accuracy.
• We may disconnect the service if there is misuse, such as repeated pressing of
the panic button.
Setting up the base station
Where to put the base
The base has a radio frequency transmitter. It creates an area called the home
zone, where the Vega goes into economy mode (meaning it uses less power).
It’s really important that you put the base in the right place. This is ideally near the
middle of your home so it covers the biggest possible indoor area. Or in the area
you spend the most time in (including at night), like your lounge or bedroom.
If the base isn’t in a good place, the Vega will use more power as it’ll be outside
the home zone.
When it’s inside the zone, the Vega will show the home icon.
We recommend using your Vega display to test the area covered by the base.
That way you’ll be able to decide on the best place to put it. To do this, press the
display button and look for the home icon on the screen. It’ll take about a minute
to appear.
Power Supply
First, connect the power adapter to the DC-in jack underneath the base. Then plug
it in. The blue light should come on, showing that your Vega is working properly.

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How to charge your battery pack
You need to do two things to charge your Vega:
1. charge the battery pack using the base
2. charge the Vega from the battery pack.
The Vega works in this way so you don’t have to take it off to charge it.
Charging the battery pack using the base
1. Attach the battery pack to the base by putting the side with
the hooked end into the battery pack-shaped hole.
Then flip it down so it rests on the base.
2. Push the latch on the end of the battery pack forward.
This will secure the battery pack to the latches on the base.
3. If you’ve pushed the latch forward in the right way, the
base’s red light and the battery pack’s blue light should both
be on. This shows it’s charging. When it’s fully charged, the
red light turns green and the blue light turns off. It’ll take
about two and a half hours to charge.
To take the battery pack out of the base, press the button. You’ll hear a click when
it’s been released – don’t force it, you might break it.
If you don’t use them for a long time, the battery pack and the Vega’s built-in
battery will gradually lose power.
We’ve designed the charging system so the battery pack is always resting either
on the base or on the Vega. During a power failure, the battery pack can supply
backup power to the base. For this to happen, make sure the battery pack is in its
normal position on the base and that the blue light is on.
When the battery pack’s charge is running low, the red light will start flashing.
The Vega runs in economy mode (meaning it uses less power) inside the home
zone, but you should still recharge it every day.
Charging your Vega
You can only recharge the Vega’s built-in battery by using the battery pack. Before
charging the Vega, make sure that the battery pack itself is fully charged.
1. Attach the battery pack to the Vega by putting the side
with the hooked end into the slot on the Vega.
2. Flip it down so it rests on the Vega.
3. Push the latch forward on to the end of the battery pack.
This will secure the battery pack to the Vega.
The battery pack’s blue light should then come on. Charging the Vega can take up
to three hours.
When you charge the Vega for the first time (or when it’s running very low on
battery), charge it twice to get the most out of it.
The battery icon shows the battery charge level.
An empty red icon sends a warning that the Vega’s battery is running low.
When your Vega’s power runs low, it’ll send out an alert. We’ll deal with the alert
based on what you’ve asked us to do in your Help at Hand online profile, or based
on what the organisation managing the Vega for you has recommended that we
do. The Vega will only send out one alert a day.
To take the battery pack off the Vega, press the button on top to unlock it. You’ll
hear a click when it’s unlocked. Remember to put the battery pack back on the
base to charge afterwards.

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Start using your Vega
Using the Vega indoors
The base uses radio frequency waves, like a cordless home phone. The waves have
a range of 50m but that depends on things like how thick the walls are and what
they’re made of.
If you move the base when the battery pack is clipped on (like when you go on
a trip), the base will carry on sending a signal. It’s better not to move your base
station outside of your home zone without letting your organisation know (or O2 if
you got your Vega directly from us). If you do, our alarm response centre may think
you are still at home if you push the panic button.
Using your Vega outside
Your Vega regularly searches for and records its location. If you’ve set up a safe
zone on the Help at Hand portal, it will compare your location with the safe zone
on the portal. The icons on the display show what it’s doing.
The magnifying glass icon shows that GPS is working. And that it’s
trying to find your position.
The pin icon shows that the GPS has found you.
This icon means that you can’t pick up a mobile network and the
Vega won’t be able to send information (like where you are and
alerts) to the alarm response centre.
Where you are
When the Vega’s outside of its home zone, it looks for, and records its location
using GPS. When the Vega’s in its home zone, it sends the home zone’s address
to the alarm response centre.
Using the safe zone or no-go zones
When the Vega’s outside the safe zone it sends an alert to the alarm response
centre. They’ll do what you asked them to in your Help at Hand profile.
To send for help
Press the red button
If you need help, push the red panic button down
for two seconds.
The alarm response centre will be alerted. It might take
up to 60 seconds to get through to the person on the
other end. Someone from our alarm response centre
will speak to you through the Vega’s loudspeaker and
check that you are alright.
If the alarm response centre contact you but you can’t
talk and they are worried about you, they will do what
you asked them to do in an emergency according to
your Help at Hand profile.
When you see an exclamation mark it means that the alert has been sent.
It will disappear when the alert has been sent successfully.
The Vega sends its position and lets the alarm response centre know where you
are. They then do what you asked them to in your Help at Hand online profile.
This might be getting in touch with your family, or a neighbour.
This only works in areas covered by GPS and mobile networks (when at least one
bar is shown on screen).
Getting in touch with you
The Vega has a built-in hands-free telephone. When the alarm response centre
is calling the Vega, you don’t need to do anything to accept the call. It’ll happen
automatically.
This only works in areas covered by the mobile network (when at least one bar is
shown on screen).
To get the best sound quality, hold the Vega in front of your face, and speak with
a normal voice.
You can make calls on your Vega, but only if:
• the organisation that gave it to you has set this up for you
• you’re on an O2 tariff that lets you do this.
Your organisation can tell you more about this.
Sharing your location
It’s possible for other people to find your location when you’re wearing the Vega.
The organisation that gave you the Vega will talk to you about setting this up if
you’d like it switched on. If you have access to the Help at Hand website, you can
switch on this feature yourself, and choose who’s allowed to know your location.

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How does that feel?
Your Vega comes attached to a long strap. If you decide it’s too big for your
wrist, you want to lock the Vega on to your wrist, or you want to use the belt clip
instead, follow the instructions below.
If you can’t do this for yourself, you can ask someone from the
organisation that gave you the Vega to do it for you.
What you should have in your pack: one Vega (attached to a support with four
screws and two straps, one belt clip, one short clip strap, two straps with oval
holes in (one long, one short), one locking clip strap, one piece of plastic with two
small holes, one key (a plastic key tool with two prongs), one screwdriver, two
short screws and one steel pin.
Changing to a shorter strap
Your Vega comes attached to a long strap with oval holes and a short buckle strap.
In your pack you’ll also get a shorter strap with oval holes. If you want to change
to the shorter strap follow these instructions.
1. Unclip the longer strap by putting the key into the two holes in the support,
then pulling the strap out.
2. Get the shorter strap and push it into the support until it clips.
Changing to the locking strap
There are two straps with holes in – a long one and a short one. You’ll need to
pick the best fit for you. If you need to change it, follow these instructions:
1. Use your screwdriver to take out the four screws from the back of the support.
2. Once you’ve done that, take the support away from the Vega.
3. Remove the shorter strap by taking the steel pin out of the part that’s attached
to the support. Bear in mind it might be quite difficult to do the first time.
4. Get your chosen strap with holes in and push it through the holes in the
support.
5. Feed the steel pin through the small holes at the end of the strap to keep it in
place. Again, it might be quite difficult to do the first time.
6. Put the Vega on the support.
7. Screw in the four screws on the back of the support.
8. Unclip the longer strap by putting the key into the two holes in the support,
then pulling the strap out.
9. Clip the locking strap in to the support.
10. Fit the strap around the wearer’s wrist to find the best fit.
11. Line up the gold metal holes on the locking strap with the holes on the other
strap.
12. Place the piece of plastic with two small holes over the lined-up holes.
13. Take out the locking strap using your key. This is to give you the space to screw
it into place.
14. Screw in two short screws using the screwdriver.
15. Put it round your wrist and clip the strap into the support.
Attaching the Vega to a belt clip
1. Use your screwdriver to take out the four screws from back of the support.
2. Once you’ve done that, take the support away from the Vega.
3. Place the belt clip on the back of the Vega, lining up the four holes in the
corners.
4. Screw the four screws into the four holes on the back.
5. Slide the clip onto your belt.

Vega help
If you need help with your Vega, get in touch with the organisation or service
provider that gave it to you. There’s a space on this page for them to add
contact details.
Or look online at www.o2.co.uk/support
[The organisation that gave you the Vega should fill this in]
Please get in touch with:
Name:
Phone number:
Address:
Email:
1413

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