QE SERIES SINGLE-ELEMENT CARTRIDGE FILTER INSTALLATION AND OPERATION MANUAL Page 14 of 19
12. WARRANTY
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Your Oasis Aquatics QE Series Multi-Element Cartridge Filter is covered by a limited five (5) year warranty
and commences from the date of purchase.
Please refer below for details as follows:
•5 year limited warranty on Oasis Aquatics QE Series Multi-Element Cartridge Filter unit against
component failure or defects workmanship and materials excluding obvious neglect, misuse, improper
installation or improper maintenance from date of purchase.
•12 months limited warranty on the cartridge element, internal components, including o-rings, gaskets
and gauges unit against defects in workmanship and materials excluding obvious neglect, misuse,
improper installation or improper maintenance from date of purchase.
•12 months warranty is provided on installation labour completed by Oasis Aquatics or Sunlover Heating
staff from date of install.
•Items that are replaced as part of routine maintenance are not covered by this warranty.
This warrantyissubject to the conditionsand limitations herein after stated and is applicable toworkmanship
and materials only.
You must notify Oasis Aquatics of the failure of any component of your product within seven (7) days of the
recognised fault.
Oasis Aquatics will at its option, repair or replace any defective parts. Component failure must be due solely
to a defect in materials or workmanship. The manufacturer will not be held liable for damage caused by, but
not limited to, corrosion, scaling or stress.
This warranty does not apply if failure is due to any abuse, misuse, improper installation or accident
or to any of the following:
•The customer has not complied with Oasis Aquatics terms and conditions of sale
•The product was used in an application for which it wasn’t intended
•The product was altered, modified or repaired by any other person than Oasis Aquatics or its
Authorised Service Agents
•The product has not been installed, maintained or operated in accordance with installation and
operating instructions
•Environmental influences such as flooding, storm, lighting, fire
•Running filtration system without water
•Damage beyond our control
This Warranty is solely for the benefit of the original consumer and with respect to the original installation
only. and is therefore non transferable under any circumstance.
Oasis Aquatics shall have no liability for incidental or consequential damages. No person is authorised to
make any representation or warranty on behalf of Oasis Aquatics other than what is stated here.
Ifa defect inmaterials orworkmanship occurswithinthewarrantyperiod Oasis Aquatics will,atitsdiscretion
repair or replace product or the defective part of the product free of charge or cause the product or the
defective part to be repaired or replaced by an Authorised Oasis Aquatics Service Agent free of charge.
Oasis Aquatics reserves the right to substitute defective parts or the product with parts or product of similar
quality, grade and performance where an identical part or product is not available. Parts or products may be
replaced by refurbished goods of the same type rather than be repaired.
If the product is bought as a demonstration, refurbished, ex-rental, discontinued or otherwise previously
unboxed unit, the warranty applicable shall be limited to twelve (12) months only.
On Commercial Installations, such as health clubs, swim schools, motels/hotels and hydrotherapy, parts and
in field labour warranty, the warranty period is limited to twelve (12) months only.