Obihai technology Obi1032 Instruction Manual

ObihaiTechnology,Inc.

ObihaiIPPhoneAdministrationGuide

Models:

OBi1062

OBi1032

OBi1022

OBi2062

OBi2162

OBi2182

October 2017

All contents subject to change without notification.

 
 Copyright 2010-2017 Obihai Technology, Inc. 
2 
AUDIENCE ..........................................................................................................................................................................12 
WHERE TO GO FOR HELP......................................................................................................................................................12 
NOTATIONAL CONVENTIONS ..................................................................................................................................................13 
Boolean Values....................................................................................................................................................................................................... 13 
Multiple Choice Values........................................................................................................................................................................................... 13 
Parameter Values................................................................................................................................................................................................... 13 
INTRODUCTION .....................................................................................................................................14 
OBI IP PHONE HARDWARE....................................................................................................................................................14 
Accessories Available Separately from Obihai........................................................................................................................................................ 19 
Other Accessories................................................................................................................................................................................................... 19 
CONNECTING THE OBI IP PHONE............................................................................................................................................ 20 
Connecting the Phone to the Network................................................................................................................................................................... 20 
Connecting to the LAN Over Wired Ethernet ......................................................................................................................................................... 20 
Connecting to the WLAN Over WiFi ....................................................................................................................................................................... 20 
OVERVIEW OF PHONE FEATURES ............................................................................................................................................20 
Administrative Features ......................................................................................................................................................................................... 20 
Voice Features........................................................................................................................................................................................................ 20 
Call Features........................................................................................................................................................................................................... 21 
Soft Switch Support................................................................................................................................................................................................ 21 
Integrated GUI Applications ................................................................................................................................................................................... 21 
COMPLEMENTARY OBIHAI PRODUCTS AND SERVICES ..................................................................................................................22 
CONFIGURATION AND MANAGEMENT INTERFACES ................................................................................23 
DEVICE LOCAL CONFIGURATION.............................................................................................................................................. 23 
To access the OBi IP Phone Device Management Web Page:................................................................................................................................. 23 
Web Page Conventions and Icons & Buttons: ........................................................................................................................................................ 24 
Local Configuration Web Page Layout.................................................................................................................................................................... 25 
Phone Screen Capture............................................................................................................................................................................................ 27 
REMOTE PROVISIONING ........................................................................................................................................................27 
About ZT (Zero Touch): Device Customization at Obihai’s Factory......................................................................................................................... 28 
OBITALK PORTALS.............................................................................................................................................................. 29 
User Portal ............................................................................................................................................................................................................. 29 
ITSP Portal...................................................................................................................................................................Error! Bookmark not defined. 
TELEPHONE-IVR-BASED LOCAL CONFIGURATION....................................................................................................................... 29 
Main Menu............................................................................................................................................................................................................. 30 
Additional Options (Menu 0).................................................................................................................................................................................. 31 
System Level Options ........................................................................................................................................................................................ 31 
Network Related Configuration Options ........................................................................................................................................................... 31 
SP1 Configuration Options ................................................................................................................................................................................ 32 
SP2 Configuration Options ................................................................................................................................................................................ 33 
OBiTALK Configuration Options......................................................................................................................................................................... 34 
Auto Attendant Configuration Options ............................................................................................................................................................. 35 
Customized AA Prompt Recording Options ....................................................................................................................................................... 35 
PHONE GUI........................................................................................................................................................................36 
Settings................................................................................................................................................................................................................... 36 
Preferences ............................................................................................................................................................................................................ 39 
Admin Password..................................................................................................................................................................................................... 39 

 
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NETWORKING FEATURES........................................................................................................................ 40 
ETHERNET PORTS................................................................................................................................................................. 40 
WAN INTERFACE................................................................................................................................................................. 40 
VLAN....................................................................................................................................................................................................................... 40 
LLDP ....................................................................................................................................................................................................................... 40 
IP Address Assignment........................................................................................................................................................................................... 40 
DNS Servers............................................................................................................................................................................................................ 40 
WIFI INTERFACE ..................................................................................................................................................................41 
IP Address Assignment........................................................................................................................................................................................... 41 
DNS Servers............................................................................................................................................................................................................ 41 
DHCP OPTIONS ..................................................................................................................................................................41 
DNS LOOKUP .....................................................................................................................................................................41 
Lookup Order ......................................................................................................................................................................................................... 41 
Locally Configured DNS Lookup Table .................................................................................................................................................................... 42 
NTP SERVERS AND LOCAL TIME.............................................................................................................................................. 42 
802.1X AUTHENTICATION ....................................................................................................................................................42 
Certificates for 802.1X Authentication ................................................................................................................................................................... 43 
FEATURE KEYS........................................................................................................................................44 
Using Speed Dial to store a Feature Access Code prefix......................................................................................................................................... 47 
LINE KEYS AND VIRTUAL LINE KEYS..........................................................................................................................................50 
LEFT LINE KEYS AND VIRTUAL LEFT LINE KEYS............................................................................................................................51 
PROGRAMMABLE KEYS ......................................................................................................................................................... 51 
Programmable Hard Keys....................................................................................................................................................................................... 51 
SIDE CAR KEYS ....................................................................................................................................................................53 
FEATURE KEY CONFIGURATION PARAMETERS ............................................................................................................................53 
HIGHLIGHTS OF FEATURE KEY FUNCTIONS.................................................................................................................................53 
Call Keys ................................................................................................................................................................................................................. 53 
Line Monitor Keys .................................................................................................................................................................................................. 54 
Speed Dial Keys ...................................................................................................................................................................................................... 54 
BLF Keys ................................................................................................................................................................................................................. 54 
Call Park Monitor Keys ........................................................................................................................................................................................... 54 
Presence Monitor................................................................................................................................................................................................... 55 
Group Page Keys .................................................................................................................................................................................................... 55 
INPUT METHODS ................................................................................................................................... 56 
PHONE KEYPAD ...................................................................................................................................................................56 
USB KEYBOARD ..................................................................................................................................................................56 
VOICE SERVICES ..................................................................................................................................... 57 
ITSP PROFILES ....................................................................................................................................................................57 
OVERVIEW OF COMMON TRUNK CONFIGURATION .....................................................................................................................57 
Service Enable ........................................................................................................................................................................................................ 57 
Service Account Credentials................................................................................................................................................................................... 58 
Servers ................................................................................................................................................................................................................... 58 
Trunk Capacity........................................................................................................................................................................................................ 58 
Basic Incoming Call Handling.................................................................................................................................................................................. 58 
Basic Outgoing Call Handling.................................................................................................................................................................................. 59 

 
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SPECIFICATION OF TARGET PHONE NUMBERS............................................................................................................................ 59 
SIP/SP SERVICE ......................................................................................................................................60 
SIP Registration ...................................................................................................................................................................................................... 60 
Third Party Registration..................................................................................................................................................................................... 61 
Registration Period............................................................................................................................................................................................ 61 
REGISTER Final Non-2xx Response Handling ..................................................................................................................................................... 62 
SIP Outbound Proxy Server .................................................................................................................................................................................... 62 
DNS Lookup of SIP Servers ..................................................................................................................................................................................... 63 
NAT Traversal Considerations ................................................................................................................................................................................ 63 
Keep Alive Messages ......................................................................................................................................................................................... 64 
SIP Proxy Server Redundancy and Dual REGISTRATION ......................................................................................................................................... 64 
SIP Privacy .............................................................................................................................................................................................................. 65 
STUN and ICE.......................................................................................................................................................................................................... 66 
ITSP Driven Distinctive Ringing............................................................................................................................................................................... 67 
RTP Statistics –the X-RTP-Stat Header................................................................................................................................................................... 67 
RTCP....................................................................................................................................................................................................................... 67 
Media Loopback Service......................................................................................................................................................................................... 67 
A SIP/SP Configuration Example............................................................................................................................................................................. 68 
GOOGLE VOICE™ SERVICE ......................................................................................................................69 
OBITALK SERVICE ................................................................................................................................... 70 
OBIBLUETOOTH SERVICE ........................................................................................................................71 
CALL FEATURES......................................................................................................................................72 
PHONE LEVEL AND LINE LEVEL FEATURE ...................................................................................................................................72 
CALL STATES .......................................................................................................................................................................72 
CORE CALL FEATURES ...........................................................................................................................................................73 
Line Capacity .......................................................................................................................................................................................................... 73 
Complex Operations Between Multiple, Diverse Voice Services ............................................................................................................................ 73 
Making Outgoing Calls............................................................................................................................................................................................ 73 
Digit Map........................................................................................................................................................................................................... 73 
Audio Path and On/Off-Hook States.................................................................................................................................................................. 73 
Off-Hook Dialing ................................................................................................................................................................................................ 74 
On-Hook Dialing ................................................................................................................................................................................................ 74 
Outbound Call Routes ....................................................................................................................................................................................... 74 
Primary Line ...................................................................................................................................................................................................... 74 
Explicitly Selecting a Line to make call............................................................................................................................................................... 75 
Dialing “Speed Dials 99” Numbers..................................................................................................................................................................... 75 
Dialing Star Codes.............................................................................................................................................................................................. 75 
Called Party Caller ID Display............................................................................................................................................................................. 75 
Handling Incoming Calls ......................................................................................................................................................................................... 76 
Inbound Call Routes .......................................................................................................................................................................................... 76 
Rejecting Incoming Calls.................................................................................................................................................................................... 76 
Caller ID Display................................................................................................................................................................................................. 76 
Ending Calls ............................................................................................................................................................................................................ 76 
Holding Calls........................................................................................................................................................................................................... 76 
Resuming Calls ....................................................................................................................................................................................................... 76 
“Foregrounding” a Call........................................................................................................................................................................................... 76 
Call Waiting ............................................................................................................................................................................................................ 77 

 
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Call Transfer ........................................................................................................................................................................................................... 77 
Transfer Signaling.............................................................................................................................................................................................. 78 
Limitations of Transfer by Internal Bridging ...................................................................................................................................................... 79 
Conference Calls..................................................................................................................................................................................................... 79 
Local Mixing/Bridging........................................................................................................................................................................................ 79 
Call Selective Mute............................................................................................................................................................................................ 79 
Coachee Mode .................................................................................................................................................................................................. 80 
External Conference Bridge............................................................................................................................................................................... 80 
No Hold Call (NOHC)............................................................................................................................................................................................... 80 
EXPANDED CALL FEATURES ....................................................................................................................................................80 
Auto Answer and Intercom .................................................................................................................................................................................... 81 
Auto-Answer Incoming Call Based on Inbound Call Routing Rules......................................................................................................................... 81 
Auto-Answer when Caller Requests to Barge-In (with OBiTALK Service)................................................................................................................ 82 
Barge-In as a Coach ........................................................................................................................................................................................... 82 
Push To Talk ........................................................................................................................................................................................................... 82 
Speed Dial Feature Key........................................................................................................................................................................................... 82 
Block Caller ID* ...................................................................................................................................................................................................... 83 
Block Anonymous Call ............................................................................................................................................................................................ 84 
Calling Line ID Display............................................................................................................................................................................................. 84 
Call Forwarding ...................................................................................................................................................................................................... 84 
Call Forward Numbers....................................................................................................................................................................................... 84 
Call Forward ALL................................................................................................................................................................................................ 85 
Call Forward on Busy......................................................................................................................................................................................... 85 
Call forward on No Answer:............................................................................................................................................................................... 85 
Call Forward Signaling ....................................................................................................................................................................................... 85 
Limitations of Call Froward by Internal Bridging................................................................................................................................................ 86 
Do Not Disturb ....................................................................................................................................................................................................... 86 
Do Not Ring ............................................................................................................................................................................................................ 86 
Message Waiting Indication –Visual and Tone Based............................................................................................................................................ 86 
Multicast Page Groups ........................................................................................................................................................................................... 87 
Music On Hold (MOH) ............................................................................................................................................................................................ 88 
PREMIUM CALL FEATURES..................................................................................................................................................... 89 
Busy Lamp Field (BLF)............................................................................................................................................................................................. 89 
Single Versus Multiple BLF Event Notification................................................................................................................................................... 89 
BLF with Call Park Status ................................................................................................................................................................................... 90 
What Happens When BLF Key is Pressed........................................................................................................................................................... 90 
BLF Operation: Speed Dial................................................................................................................................................................................. 90 
BLF Operation: Directed Call Pickup .................................................................................................................................................................. 90 
BLF Operation: Barge In..................................................................................................................................................................................... 91 
BLF Operation: Call Pickup................................................................................................................................................................................. 91 
BLF Operation: Resume..................................................................................................................................................................................... 91 
BLF Configuration .............................................................................................................................................................................................. 91 
Floating BLF Key Assignment............................................................................................................................................................................. 92 
SIP for BLF.......................................................................................................................................................................................................... 93 
BLF With OBiTALK Service ................................................................................................................................................................................. 94 
Call Park and Call Pickup......................................................................................................................................................................................... 94 
Call Park Methods ............................................................................................................................................................................................. 95 
Call Park Monitor and Call Pickup Methods ...................................................................................................................................................... 95 
Call Park Ring..................................................................................................................................................................................................... 96 
Shared Line and Shared Call Appearances (SCA).................................................................................................................................................... 97 

 
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Line Seize........................................................................................................................................................................................................... 98 
What Happens When a Call Appearance Key is Pressed.................................................................................................................................... 98 
Buddy List............................................................................................................................................................................................................... 99 
Expanded Buddy List and Groups .....................................................................................................................................................................101 
Buddy List Management...................................................................................................................................................................................101 
Presence Monitor.............................................................................................................................................................................................101 
Call Recording Controls .........................................................................................................................................................................................102 
Hold and Talk Event Package.................................................................................................................................................................................102 
Advice of Charges (AOC)........................................................................................................................................................................................102 
BroadSoft Call Center Features .............................................................................................................................................................................102 
Disposition Code...............................................................................................................................................................................................102 
Customer Originated Call Trace........................................................................................................................................................................103 
Escalation .........................................................................................................................................................................................................103 
Call Center Information....................................................................................................................................................................................103 
BroadSoft Guest Login/Logout (Hoteling) .............................................................................................................................................................103 
Emergency Calls ....................................................................................................................................................................................................104 
Call Diversion History ............................................................................................................................................................................................104 
BROADSOFT AS-FEATURE-EVENT FEATURES........................................................................................................................... 104 
Call Forward All .....................................................................................................................................................................................................105 
Call Forward Busy..................................................................................................................................................................................................105 
Call Forward No Answer........................................................................................................................................................................................105 
Do Not Disturb ......................................................................................................................................................................................................106 
ACD Agent State....................................................................................................................................................................................................106 
Security Classification............................................................................................................................................................................................107 
Executive Call Filter ...............................................................................................................................................................................................107 
Executive Assistant................................................................................................................................................................................................107 
Call Recording Settings..........................................................................................................................................................................................107 
BROADSOFT XSI FEATURES..................................................................................................................................................107 
Network Directories ..............................................................................................................................................................................................108 
BroadSoft Hosted PBX Platform .......................................................................................................................................................................108 
Netwrok Directory Soft Key Options ................................................................................................................................................................108 
Other PBX Platforms.........................................................................................................................................................................................109 
Replace the Built-In Phone Book with a Network Directory .............................................................................................................................110 
Network Call Logs..................................................................................................................................................................................................110 
BroadWorks Anywhere .........................................................................................................................................................................................110 
Remote Office .......................................................................................................................................................................................................110 
Simultaneous Ring.................................................................................................................................................................................................111 
Call Forward Always ..............................................................................................................................................................................................111 
Call Forward Busy..................................................................................................................................................................................................111 
Call Forward No Answer........................................................................................................................................................................................111 
Anonymous Call.....................................................................................................................................................................................................112 
Do Not Disturb ......................................................................................................................................................................................................112 
BUILT-IN PHONE APPS.......................................................................................................................... 113 
NET SERVICES APP .............................................................................................................................................................113 
NET DIR APP.....................................................................................................................................................................113 
PHONE GUI CUSTOMIZATION ............................................................................................................... 115 
MAIN MENU ....................................................................................................................................................................115 
LINE KEY TABS...................................................................................................................................................................115

 
 Copyright 2010-2017 Obihai Technology, Inc. 
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CONTROLLING MULTIPLE CALLS PER CALL KEY.........................................................................................................................115 
Calls App Behavior.................................................................................................................................................................................................115 
SOFT KEY SET CUSTOMIZATION ............................................................................................................................................116 
Soft Key Set Parameter Syntax ..............................................................................................................................................................................116 
Soft Key Specification .......................................................................................................................................................................................116 
Assignable Soft Keys..............................................................................................................................................................................................117 
Soft Key Set Parameters:.......................................................................................................................................................................................123 
LINE KEY WINDOW CUSTOMIZATION.....................................................................................................................................124 
EXAMPLE: ........................................................................................................................................................................127 
CUSTOMIZABLE SCREEN ELEMENTS .......................................................................................................................................128 
Using $Macros and @Macros inside XML .............................................................................................................................................................129 
$eval(expression)..............................................................................................................................................................................................129 
Color and Color Pattern.........................................................................................................................................................................................132 
<ScreenItem> XML ................................................................................................................................................................................................132 
Elements in a <ScreenItem> XML .....................................................................................................................................................................133 
Attributes in a <ScreenItem> XML....................................................................................................................................................................134 
Macors that can be used inside a <ScreenItem> ..............................................................................................................................................136 
<LineKeyStyles> XML.............................................................................................................................................................................................138 
Elements in a <LineKeyStyles> XML..................................................................................................................................................................138 
Attributes in a <LineKeyStyles> XML ................................................................................................................................................................139 
Macors that can be used in a <LineKeyStyles> XML .........................................................................................................................................140 
Example 1: Double Size Line Key Screen Tiles...................................................................................................................................................140 
<SoftKeyStyles> XML.............................................................................................................................................................................................141 
Elements in a <SoftKeyStyles> XML..................................................................................................................................................................141 
Attributes in a <SoftKeyStyles> XML.................................................................................................................................................................142 
Macors that can be used in a <SoftKeyStyles> XML .........................................................................................................................................143 
Example 1: Use Icons Only for Home Screen Soft Keys ....................................................................................................................................143 
MAIN MENU CUSTOMIZATION .............................................................................................................................................144 
<MainMenu> XML.................................................................................................................................................................................................145 
General Structure.............................................................................................................................................................................................145 
Elements in <MainMenu> ................................................................................................................................................................................146 
Attributes in <MainMenu> ...............................................................................................................................................................................146 
Attributes in <MainMenu> <item> Element.....................................................................................................................................................147 
Macros available in <MainMenu> ....................................................................................................................................................................151 
Example............................................................................................................................................................................................................151 
<MainMenuItemStyles> XML ................................................................................................................................................................................152 
General structure: ............................................................................................................................................................................................152 
Elements in <MainMenuItemStyles>................................................................................................................................................................152 
Attributes in <MainMenuItemStyles> ..............................................................................................................................................................153 
Macros available in <MainMenuItemStyles>....................................................................................................................................................154 
Example............................................................................................................................................................................................................155 
TITLE BAR CUSTOMIZATION .................................................................................................................................................155 
<TitleBarStyle> Attributes .....................................................................................................................................................................................157 
The <Notifications> Element .................................................................................................................................................................................158 
The <LineKeyTabs> Element..................................................................................................................................................................................160 
Trigger update of a notification icon with an ObihaiIPPhoneExecute XML ...........................................................................................................161 
LED PATTERN CUSTOMIZATION............................................................................................................................................162 
LED Settings Parameters .......................................................................................................................................................................................162 
Call State ...............................................................................................................................................................................................................162 

 
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SCA State...............................................................................................................................................................................................................162 
BLF State................................................................................................................................................................................................................163 
Service State..........................................................................................................................................................................................................163 
ACD Agent State....................................................................................................................................................................................................163 
Presence State.......................................................................................................................................................................................................163 
Feature Key State ..................................................................................................................................................................................................164 
VMWI Lamp...........................................................................................................................................................................................................165 
GUI MENU CUSTOMIZATION ...............................................................................................................................................165 
Preferences Menu.................................................................................................................................................................................................166 
Settings Menu .......................................................................................................................................................................................................166 
Product Information Menu ...................................................................................................................................................................................166 
Main Menu............................................................................................................................................................................................................166 
Net Services Menu ................................................................................................................................................................................................166 
Main Menu Item IDs..............................................................................................................................................................................................167 
Net Services Menu Item IDs ..................................................................................................................................................................................167 
Preferences Menu Item IDs...................................................................................................................................................................................167 
Settings Menu Item IDs .........................................................................................................................................................................................169 
Product Info Menu Item IDs ..................................................................................................................................................................................169 
CACHE CONTROL OF DOWNLOADED (TEMPORARY)DATA.......................................................................................................... 169 
PHONE CUSTOMIZATION DATA............................................................................................................................................. 170 
Startup Splash Screen............................................................................................................................................................................................170 
Background Pictures..............................................................................................................................................................................................170 
Text Fonts Customization......................................................................................................................................................................................171 
Language Customization with Dictionary Files ......................................................................................................................................................173 
Phone Book Pictures .............................................................................................................................................................................................181 
Ring Tones.............................................................................................................................................................................................................181 
Phone Customization Data Package ......................................................................................................................................................................181 
Uploading Customization Data Package to the Phone ..........................................................................................................................................181 
INTERNAL DATA STORAGE PATHS FOR USER PREFERENCES SETTINGS ...........................................................................................182 
OBIPHONE XML APPLICATIONS ............................................................................................................ 185 
ACTION URLS –PULL MODEL..............................................................................................................................................185 
Action URL Feature Key.........................................................................................................................................................................................185 
Action URL Soft Key...............................................................................................................................................................................................185 
SIP NOTIFY –PUSH MODEL.................................................................................................................................................185 
XML APP DEVELOPMENT....................................................................................................................................................186 
AUTO ATTENDANT............................................................................................................................... 187 
AA CALLBACK SERVICE........................................................................................................................................................187 
USER RECORDED PROMPTS..................................................................................................................................................188 
CUSTOMIZING AA PROMPT LISTS..........................................................................................................................................188 
VOICE GATEWAYS AND TRUNK GROUPS............................................................................................... 190 
VOICE GATEWAY ...............................................................................................................................................................190 
TRUNK GROUPS.................................................................................................................................................................190 
LDAP ................................................................................................................................................... 191 
LDAP SERVICE SETUP.........................................................................................................................................................191 
Client Authentication ............................................................................................................................................................................................193 

 
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LDAP DIRECTORY SEARCH APPLICATION ................................................................................................................................193 
Invoke LDAP by Main Menu –Directories Option .................................................................................................................................................193 
Invoke LDAP by Main Menu –Network Directory Option .....................................................................................................................................193 
Invoke LDP by Soft Key - LDAP...............................................................................................................................................................................193 
Search Fields .........................................................................................................................................................................................................193 
Result Fields ..........................................................................................................................................................................................................194 
Sorting of Results ..................................................................................................................................................................................................195 
REPLACE THE BUILT-IN PHONE BOOK WITH LDAP ...................................................................................................................195 
IP PHONE SETTINGS ............................................................................................................................. 196 
PHONE SETTINGS...............................................................................................................................................................196 
DigitMap and OutboundCallRoute ........................................................................................................................................................................196 
Primary Line ..........................................................................................................................................................................................................196 
Network Directory.................................................................................................................................................................................................197 
Buddy List..............................................................................................................................................................................................................197 
User Preferences Settings .....................................................................................................................................................................................197 
Page Groups 1 and 2 .............................................................................................................................................................................................197 
LINE KEYS.........................................................................................................................................................................197 
PROGRAMMABLE KEYS .......................................................................................................................................................197 
SIDE CAR 1AND SIDE CAR 2 ................................................................................................................................................198 
AUDIO CODEC PROFILES....................................................................................................................... 199 
TONE PATTERNS .................................................................................................................................. 200 
TONE PROFILE FEATURES OF THE OBI DEVICE..........................................................................................................................200 
TONE EXAMPLES:...............................................................................................................................................................201 
RINGTONES AND RING PATTERNS ........................................................................................................ 204 
STAR CODE PROFILES ........................................................................................................................... 206 
STAR CODE SCRIPT VARIABLES (VAR)....................................................................................................................................206 
STAR CODE SCRIPT ACTIONS (ACT).......................................................................................................................................207 
STAR CODE SCRIPT FORMAT ................................................................................................................................................207 
STAR CODE SCRIPT EXAMPLES ..............................................................................................................................................208 
Default Star Codes.................................................................................................................................................................................................208 
USER SETTINGS .................................................................................................................................... 210 
SPEED DIAL NUMBERS ........................................................................................................................................................210 
USING SPEED DIAL NUMBER AS AD HOC GATEWAY..................................................................................................................210 
CALL ROUTING..................................................................................................................................... 211 
TRUNKS,ENDPOINTS,AND TERMINALS ..................................................................................................................................211 
SUPPORTED 2-WAY CALL BRIDGES ON THE OBI1000 ................................................................................................................211 
CALL ROUTING –THE OBI WAY ...........................................................................................................................................212 
INBOUND CALL ROUTE CONFIGURATION ................................................................................................................................212 
OUTBOUND CALL ROUTE CONFIGURATION .............................................................................................................................214 
DIGIT MAP CONFIGURATION................................................................................................................ 217 
MATCHING AGAINST MULTIPLE RULES IN DIGIT MAP ...............................................................................................................223 

 
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Forcing Interdigit Timeout With The Hash/Pound (#) Key.....................................................................................................................................224 
INVOKE SECOND DIAL TONE IN DIGIT MAP .............................................................................................................................224 
CHANGE INTERDIGIT LONG TIMER DYNAMICALLY AFTER PARTIAL MATCH.....................................................................................225 
USER DEFINED DIGIT MAPS .................................................................................................................................................225 
AUSER DEFINED DIGIT MAP FOR IPV4DIALING .....................................................................................................................225 
ADMINISTRATIVE FEATURES................................................................................................................. 226 
NATIVE WEB SERVER..........................................................................................................................................................226 
SYSLOG............................................................................................................................................................................226 
FACTORY RESET.................................................................................................................................................................226 
FIRMWARE UPDATE ...........................................................................................................................................................226 
Automated Firmware Update ...............................................................................................................................................................................226 
CONFIGURATION BACKUP AND RESTORE ................................................................................................................................226 
AUTO PROVISIONING..........................................................................................................................................................226 
OBiTALK Provisioning ............................................................................................................................................................................................226 
ITSP Provisioning ...................................................................................................................................................................................................226 
CUSTOMIZATION DATA AUTO UPDATE...................................................................................................................................226 
Customization Data Package .................................................................................................................................................................................227 
Auto Update Operation.........................................................................................................................................................................................227 
Auto Update Configuration Parameters................................................................................................................................................................227 
DEVICE WEB PAGE AND CONFIGURATION PARAMETER REFERENCE....................................................... 229 
STATUS............................................................................................................................................................................229 
System Status........................................................................................................................................................................................................229 
Reboot Reason Codes............................................................................................................................................................................................230 
Call Status Web Page.............................................................................................................................................................................................230 
SP Services Statistics..............................................................................................................................................................................................231 
OBIWIFI CONFIGURATION WEB PAGE AND PARAMETER REFERENCE...........................................................................................232 
WiFi Settings Web Page.........................................................................................................................................................................................232 
WiFi Scan Web Page..............................................................................................................................................................................................232 
SYSTEM MANAGEMENT PARAMETERS....................................................................................................................................233 
WAN Parameters...................................................................................................................................................................................................233 
Auto Provisioning Parameters...............................................................................................................................................................................236 
Zero-Touch, Massive Scale Remote Provisioning: .................................................................................................................................................239 
Device Admin Parameters.....................................................................................................................................................................................239 
DEVICE UPDATE WEB PAGE.................................................................................................................................................240 
Firmware Update ..................................................................................................................................................................................................240 
Possible Error Messages on Firmware Update Failure: ....................................................................................................................................240 
Backup (Customized) AA User Prompts.................................................................................................................................................................240 
Backup Configuration............................................................................................................................................................................................241 
Restore Configuration ...........................................................................................................................................................................................241 
Reset Configuration (to Factory Default)...............................................................................................................................................................241 
SERVICE PROVIDER CONFIGURATION PARAMETERS...................................................................................................................241 
ITSP Profile X –General Web Page (X = A, B, C, D, E, F) .........................................................................................................................................241 
ITSP Profile X–SIP Web Page (X = A, B, C, D, E, F) ...............................................................................................................................................242 
ITSP Profile X–RTP Web Page (X= A, B, C, D, E, F)..............................................................................................................................................248 
VOICE SERVICES.................................................................................................................................................................248 
SPn Service Web Page (n = 1, 2, 3, 4, 5, 6).............................................................................................................................................................248 

 
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OBiTALK Service Configuration..............................................................................................................................................................................256 
Auto Attendant Web Page ....................................................................................................................................................................................259 
Gateways and Trunk Groups Web Page ................................................................................................................................................................261 
OBiBluetooth Web Page........................................................................................................................................................................................262 
IP PHONE SETTINGS ...........................................................................................................................................................263 
Phone Settings Web Page .....................................................................................................................................................................................263 
Line Keys ...............................................................................................................................................................................................................269 
Left Line Keys (OBi2000 series ony).......................................................................................................................................................................270 
Programmable Keys ..............................................................................................................................................................................................270 
Side Car m, m= 1, 2...............................................................................................................................................................................................270 
LED Settings...........................................................................................................................................................................................................271 
Soft Key Sets..........................................................................................................................................................................................................273 
Feature Key Customization....................................................................................................................................................................................273 
Screen Item Customization ...................................................................................................................................................................................274 
CODEC PROFILES................................................................................................................................................................275 
Codec Profile X Web Page (X = A, B).....................................................................................................................................................................275 
TONE PROFILES .................................................................................................................................................................278 
Tone Profile XWeb Page (X= A, B) ......................................................................................................................................................................278 
RING PROFILES..................................................................................................................................................................280 
Ring Profile XWeb Page (X= A, B) .......................................................................................................................................................................280 
STAR CODE PROFILES..........................................................................................................................................................281 
Star Code Profile X Web Page (X = A, B) ................................................................................................................................................................281 
USER SETTINGS .................................................................................................................................................................282 
User Preferences Web Page..................................................................................................................................................................................282 
Speed Dials Web Page...........................................................................................................................................................................................286 
User Defined Digit Maps Web Page ......................................................................................................................................................................287 
 

Audience

Internet Telephony Service Providers (ITSP), Managed Service Value Added Resellers (VAR), Internet Telephony

Professionals, and Technology Hobbyists.

Note for Australian readers: Throughout this document we refer to ITSP –treat this term the same as you would for

VSP (Voice Service Provider).

Note to End Users

End users are highly encouraged to use the OBiTALK web portal to configure and manage their OBi devices.

Visit www.obitalk.com to create an OBiTALK account and within the portal. Once logged in, click “Add Device” to add

your OBi Phone to the portal. You can change all the advanced settings within this guide via the portal by using “OBi

Expert” mode. To enter OBi Expert, click on your device and at the next page you’ll see a link to enter the OBi Expert

Configuration page. Within this page you can then click another link to bring up the device’s complete set of

configuration parameters.

You can enable 1-click expert access from the OBi Dashboard by enabling this option under your user settings within

the portal (This option is off by default).

Where to Go for Help

Obihai has a number of options available to customers who are seeking help regarding their Obihai products.

•Visit the OBiTALK Documents and Guides found at www.obihai.com/docs-downloads

oOBi Phone Administration Guide

oOBi Device Provisioning Guide

oOBiTALK Device Management Platform: Frequently Asked Questions

•E-mail the Obihai Service Provider Support Team at: [email protected]

•Call us at the Obihai Service Provider Support line: +1 (408) 890-6000

Notational Conventions

A device configuration parameter and its value is represented in the format:

Parameter Group Name::ParameterName = Parameter Value

Parameter Group Name::ParameterName = {replace-this-with-actual-value}

Parameter Group Name is the heading of the parameter group on the left side panel of the device local configuration

or “OBiTALK Configuration” web page and may contain spaces. When a group heading has more than one level, each

level is separated with a –, such as:

Services Providers - ITSP Profile A –SIP::

ParameterName is the name of the parameter as shown on the web page and MUST NOT CONTAIN ANY SPACES.

Parameter Value is the literal value to assign to the named parameter and may contain spaces. Group Name or its

top-level headings may be omitted when the context is clear. For example:

SP1 Service::AuthUserName = 4082224312

ITSP Profile A - SIP::ProxyServer = sip.myserviceprovider.com

ProxyServerPort = 5082

[optional values]

Boolean Values

Parameters that take a Boolean (true or false) value can be identified on the phone native configuration web pages (or

OBi Expert) by a check box / tick box (instead of an input-box or drop-down list) next to the parameter name.

Throughout the document we may loosely refer to a Boolean value as enable/disable or yes/no, but the only valid

Boolean parameter values to use in a phone configuration file that is recognized by the phone is either true/false

or True/False (case-sensitive). This is equivalent to checked/unchecked on the configuration web pages.

Multiple Choice Values

Parameters that take one of several valid options from a drop-down list on the device message must be provisioned

with string values that match exactly one of those choices. Otherwise the device will use the default choice. The

matching of provisioned value against valid strings is case-sensitive and does not allow extra spaces.

Parameter Values

When entering a parameter value from the web page or via provisioning, you should avoid adding extra white spaces

before or after the parameter value. If the value is a comma separated list of strings, or may contain attributes after a

comma or semi-colon, etc, you should also avoid adding extra white space before and after the delimiter. For example:

CertainParameter = 1,2,3,4;a;b;c

If a parameter value can include white spaces, such as X_DisplayLabel, you should use just a single space

character and no extra space before and after the value. For example:

X_DisplayLabel = My New Service

Introduction

The Obihai family of IP Phones, including the OBi1022, OBi1032, OBi1062, OBi2062, OBi2162, and OBi2182 support HD

Voice with a full-duplex speakerphone, a high-resolution color active-matrix TFT LCD display with a customizable user

interface, as well as a large number of fully programmable Feature Keys.

All OBi IP Phone models share the same functionalities:

•Support all standard SIP-based IP PABX and ITSPs/VSPs

•Suited for all service provider and enterprise deployment environments, regardless of size

•For do-it-yourself (DIY) or self-service installations, anyone regardless of whether they are a home user, small

business, or a corporate IT department can easily install, setup and manage the OBi IP Phone

•Integrate seamlessly with popular softswitch architectures such as BroadSoft, FreePBX, Asterisk, Elastix,

Metaswitch and FreeSwitch, to name a few

•Cloud management via OBiTALK.com with both a user portal as well as an ITSP partner portal (what we call the

Device Management Platform (DMP) with an optional RESTful API

OBi IP Phone Hardware

This section summarizes the hardware characteristics of each OBi IP Phone. The following table provides a specification

summary for each model, while figures 1 through 4 show the front and back of each OBi IP Phone as well as the phone

with an attached OBi1000e and OBi2000e Sidecar.

OBi1062

OBi1032

OBi1022

OBi2062

OBi2162

OBi2182

LCD Display

480x272, 4.3”

Color TFT

480x272, 4.3”

Color TFT

320x160, 3.5”

Color TFT

800x480, 5”

Color TFT

800x480, 5”

Color TFT

800x480, 5”

Color TFT

Ethernet Ports

2x GigE

2x Fast

Ethernet

2x Fast

Ethernet

2x GigE

PoE

Yes

Line Keys/Virtual

Line Keys

6/24

3/12

5/10

3/12

6/24

Left Line

Keys/Virtual Line

Keys

3/12

6/24

Programmable

Keys

Programmable

Hard Keys

USB 2.0 Ports

2x USB 2.0

1x USB 2.0

2x USB 2.0

3.5mm Headset

Jack

Yes

RJ9 Headset Port

Yes

Electronic Hook

Switch (EHS)

Support

Yes (requires

optional OBiEHS)

Yes (requires

optional

OBiEHS Kit)

Yes (requires

optional

OBiEHS)

Yes (requires

optional

OBiEHS)

Yes (requires

optional

OBiEHS)

WiFi

Yes (built-in for

2.4G; requires

OBiWiFi USB

Adapter for Dual

Band)

Yes (requires

OBiWiFi USB

Adapter)

Yes (requires

OBiWiFi USB

Adapter)

Yes (requires

OBiWiFi USB

Adapter)

Yes (built-in

Dual Band

WiFi)

Yes (built-in

Dual Band WiFi)

Bluetooth

Yes (built-in)

Yes (requires

OBiBT USB

Adapter)

Yes (requires

OBiBT USB

Adapter)

Yes (built-in;

supports HD

Voice)

Yes (built-in;

supports HD

Voice)

Yes (built-in;

supports HD

Voice)

FXO Telco Line

Service

Yes (requires

OBiLINE USB

Adapter)

Yes (requires

OBiLINE USB

Adapter)

Yes (requires

OBiLINE USB

Adapter)

Yes (requires

OBiLINE USB

Adapter)

Yes (requires

OBiLINE USB

Adapter)

HD Voice

Yes

HD Full-Duplex

Speakerphone

Yes

Message Waiting

Light

Yes

Yes (via

Programm-

able Key)

Yes

Sidecar*Support

* Sidecars are

available

separately from

Obihai. Each

sidecar provides

16 additional

feature keys –

Order Obihai

model OBi1000e

Yes, 16 Keys per

sidecar (up to 2)

Yes, 16 Keys

per sidecar (up

to 2)

Figure 1: Front of the OBi1032 IP Phone

Line Keys

(LK1–LK3 )

Programmable Keys

(PK1–PK8)

Headset Jack

(3.5mm)

MWI Lamp

Soft Keys

(SK1–SK4)

Handset (HD)

Microphone

Speaker (HD)

Figure 2: Front of the OBi1062 IP Phone

Figure 3: Rear of the OBi1032 and OBi1062 IP Phones

Figure 4: OBi1062 with an attached OBi1000e Sidecar (Option Not Available on OBI1022 and OBi2000 Series)

Figure 5: Front of the OBi1022 IP Phone

Programmable Key

(PK1: may be used

as Next Tab+MWI)

Headset Jack

(3.5mm)

Line Keys

(LK1–LK5)

Sidecar 1

Sidecar Keys

(SK1–SK16)

Figure 6: Rear of the OBi1022 IP Phone

Figure 7: Front of the OBi2182 IP Phone

Ethernet Switch Port

(Supports PoE)

USB Port

Ethernet Passthrough

Port

Power Socket

(12V DC )

Handset Port

Wall Mounting

Points

Stand Mouting

Points

Figure 7: Back of the OBi2182 IP Phone

Accessories Available Separately from Obihai

The OBi IP Phone supports the following accessories:

•OBiWiFi5G USB Adapter: To connect the OBi IP Phone to a WiFi network

•OBiBT USB Adapter: To attach Bluetooth devices such as headsets and mobile phones

•OBiLINE FXO Adapter (Not available on OBi1022): To connect to a Plain Old Telephone System (POTS), for

example, to connect the OBi to the PSTN via phone jack provided by your telephone company or to connect to

an analog PABX

•OBi1000e Sidecar (For OBi1032 and OBi1062 only): To provide 16 additional feature keys. Up to two sidecars

may be daisy chained from the auxiliary (AUX) port on the rear of the OBi1032 or OBi1062.

•OBi2000e Sidecar (For OBi2000 Series models only): To provide 24 additional line keys with labels displayed by

an LCD screen. Up to two sidecars may be daisy chained from the auxiliary (AUX) port at the attach points on

rear of the OBi2000 Series IP Phone.

•USB Headsets

•USB Keyboard: For text entry using a standard keyboard

Other Accessories

The OBi IP Phone also supports the following storage devices for copying ring tones, background images and other

media to the device:

•USB Disk Drives

•USB Thumb Drives

Connecting the OBi IP Phone

The OBi can be powered in two ways:

•Using an Ethernet switch that supports Power over Ethernet (PoE): Connect the Ethernet Switch Port (marked

SW) on the rear of the OBi to a PoE Ethernet switch using a Category-5 (or better) Ethernet cable

•Connecting an OBiPA 12V DC Power Adapter: Plug the 12V jack into the 12V socket on the back of the OBi IP

Phone, then connect AC (mains) adapter to the AC (mains) power socket.

Connecting the Phone to the Network

You must connect the phone to a wired LAN or WiFi network in order to obtain phone service. In most cases your

network will require an internet connection and your service provider will set out requirements for the required

capacity of your connection to support voice services. In some cases the OBi IP Phone may be deployed on a LAN or

WAN with no Internet access –for example in a corporate environment within a voice-only VLAN.

Connecting to the LAN Over Wired Ethernet

Connect a Category-5 (or better) Ethernet cable from an available switch port to the RJ45 Port labeled SW on the back

of the phone. Note that the SW port also supports PoE - if it is connected to a standard PoE switch port, it can draw

power from the switch without needing to connect to an OBiPA 12V DC power adapter (sold separately).

Connecting to the WLAN Over WiFi

The OBi IP Phone can also connect to a phone service over a WiFi network. The OBi2162 and OBi2182 phones have

built-in dual-band WiFi (802.11ac 2.4/5GHz), the OBi1062 has built-in WiFi (802.11n 2.4GHz), whereas the OBi1022,

OBi1032 and OBi2062 can connect to WiFi using the OBiWiFi5G accessory. The phone must join the wireless network by

connecting to a WiFi Access Point (AP). The user may use the WiFi setup utility within the Settings app to scan for APs

that are nearby, identify the correct AP by its broadcast SSID (WiFi network name) and connect to it. If security is

enabled on the AP, an input prompt will pop up on the screen to let you enter the WiFi access password. Upon entry of

correct credentials and connection to WiFi the network, the screen will display an icon on the status bar that indicates

the access point is connected and also shows the signal strength. For further setup information, read “WiFi Setup” in

the “OBi Phone Apps” section of this document.

Overview of Phone Features

Administrative Features

•Web pages of phone status and configuration of all parameters

•Remote Provisioning

•OBiTALK Provisioning

•Automated Firmware Update

Voice Features

•Six (6) SIP or Google Voice (GV) Accounts

•Universal inter- and intra service two-way call bridging among the 6 SIP/GV services, the OBiTALK service, and

the OBiBluetooth service

•Universal intra- and inter-service call transfer and call forward by local call bridging

•Automatic Attendant with customizable audio prompts that may be recorded directly on the phone

•SIP Support for Voice Over IP

•OBiTALK Managed VoIP Network for OBi Endpoint Devices & Applications

•High Quality Voice Encoding Using G.711, G.726, G.729, G.722, iLBC, and OPUS Algorithms

•Recursive Digit Maps and Associated Call Routing (Outbound and Inbound)

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