Olivetti JP 883 User manual

JP 883
User’s Manual
Printer

The mark affixed to the product certifies that the product satisfies the
basic quality requirements.
Your attention is drawn to the following actions that could compromise the
characteristics of the product:
•incorrect electrical supply;
•incorrect installation; incorrect or improper use, or, in any case, not in accordance with
the warnings given in the User Manual supplied with the product;
•replacement of original components or accessories with others of a type not approved
by the manufacturer, or carried out by unauthorized personnel.
Use a clean, dry, lint-free cloth to clean the printer. Do NOT use alcohol, solvents or
other abrasive cleaners.
Always disconnect the power cable plug from the electrical power supply.
Do not spill water or other liquids on or in the printer.
NOTE: This equipment has been tested and found to comply with the limits for a CLASS B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
. Reorient or relocate the receiving antenna.
. Increase the separation between the equipment and receiver.
. Connect the equipment into an outlet of a circuit different from that to which the receiver is connected.
. Consult the dealer or an experienced radio/TV technician for assistance.
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
Connection of peripherals requires the use of grounded shielded signal cables.
This digital equipment does not exceed the CLASS B limits for radio noise emissions from digital
apparatus set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003
of the Industry Canada.
Ce dispositif numérique respecte les limites bruits radioélectriques applicables aux appareils
numériques de CLASSE B prescrites dans la norme sur le matériel brouilleur : “Appareils Numériques”,
NMB-003 édictée par le ministère des Communications.
Trademarks and/or proprietary names indicated are the property of their respective owners.

JP 883
This manual describes how to install your printer and
prepare it for use. It also contains information on
day-to-day use and care of your printer.
The initial installation procedure consists of a sequence
of operations which should be performed in the order
described.
You will find further information about the printer
features and functions in the On-Line Help on the
diskettes supplied with the printer.

Supplies and Optional Items
The following items can be ordered from your computer dealer. They are packed individually and have
their own specific instructions leaflets.
Print heads and ink cartridges
Disposable high-quality four-colour print head) B0205 M
Disposable monochrome (black) print head B0046 G
Monochrome print head with replaceable ink cartridge: blister pack containing a complete
monochrome ink jet print head (outer casing with cartridge inserted) and two spare cartridges
B0047 H
Blister pack containing 2 monochrome ink cartridges B0048 J
Optional economy colour print head with replaceable colour ink cartridge: blister pack containing a
complete colour ink jet print head (outer casing with cartridge inserted) and two spare cartridges
B0044 E
Blister pack containing 2 four-colour ink cartridges for optional economy colour print head B0045 F
Printing media
Description Format Contents Code
Plain paper A4 500 sheets B0187 T
Coated paper A4 100 sheets B0093 Y
Glossy paper A4 20 sheets B0035 V
Photo glossy paper A4 20 sheets B0090 H
Transparency film A4 20 sheets B0036 W
T-shirt transfers A4 5 sheets B0094 Z
Optional items
Serial interface kit for EIA RS 232C/V24 interface 01306 R
Print head container B0213 C

Table of contents
InstallationGuide........................... 1
Unpacking ..................................1
Location ...................................1
Connectingyourprinter ...........................2
Switchingonyourprinter ..........................2
Mounting the document support for the multiple document feeder . . . . . 3
Mounting the document support for the single document feeder . . . . . . 3
Mountingthedocumentoutputtray.....................3
Insertingtheprintheads...........................4
Loadingdocumentsintheprinter ......................6
Installingtheprintersoftware ........................7
Preparing your printer using the Printer Monitor . . . . . . . . . . . . . . 8
Troubleshooting .......................... 10
Disinstallingtheprinterdriver .......................11
Printeroperatorpanel ....................... 12
Buttons-basicfunctions .........................12
Buttons-specialfunctions.........................12
Lightindicator ...............................13
Embossedtemplates........................ 14
On-lineGuide ............................ 14
Moreaboutprintheads ...................... 15
Replacingtheprintheads.........................15
Replacingtheinkcartridge ........................16
Printheadcareandprecautions .....................18
Printheadcontainer............................19
Moreaboutpaperandspecialprintingmedia.......... 20
Loadingdocuments ............................20
Output support for envelopes, narrow documents and photographs . . . 23
Documenttypes ..............................24
DOSenvironment.......................... 25
ProductCharacteristics ...................... 27
Guarantee
Table of contents

Installation Guide
Unpacking
Keep the carton and all the packing materials in case you have to repack or ship the printer.
As soon as you have unpacked the printer and its accessories, check that all the parts ordered have
been delivered and are undamaged. As well as this booklet, the packing carton should also contain:
If anything is missing or damaged, call your local retailer immediately. The interface cable for
connecting the printer to your PC is NOT supplied with the printer.
Location
1. Place the printer on an ample, stable surface near your computer.
2. Make sure that there is enough space around the printer for all its parts to be accessed comfortably.
3. Make sure that there is a convenient independent electrical power supply socket to which you can
connect the printer.
4. Do NOT leave the printer exposed to direct sunlight or heat sources, or in dusty, dirty or poorly
ventilated environments.
A - Printer B - Power cable C - Transparent document support
D - Manual feeder document support E - Output tray
F - Two ink jet print heads (Colour and Black) G - Driver diskette(s)
Installation Guide 1

Connecting your printer
To the electrical power supply
Before plugging into the power supply socket,
make sure the printer is on a stable surface, that
its cover is closed and read the following
warning carefully.
Make sure the electrical power supplies the
voltage indicated on the electrical data plate on
the rear of the printer.
If the electrical data plate indicates a
different voltage, call your local retailer
immediately. DO NOT, UNDER ANY
CIRCUMSTANCES, CONNECT THE PRINTER
TO THE ELECTRICAL POWER SUPPLY.
Make sure that the plug on the power cable of
the printer is of the type accepted by the wall
socket you intend to use; if it is not, call your local
retailer.
Do NOT attempt to change the plug yourself.
The manufacturer declines all responsibility for
accidents to persons or damage to the printer
arising from the non-observance of this warning.
1. Insert the small two-pin connector of the
printer power cable in the socket on the rear
of the printer.
2. Plug the other end of the cable into a wall
socket.
The socket outlet shall be installed near the
equipment and shall be easily accessible.
To your computer
To connect your printer to your PC you require
a standard, bi-directional IEEE 1284-type
inferface cable. The interface cable is NOT
supplied with the printer.
Make sure that neither your printer nor your PC
are powered.
1. Plug the interface cable connector into the
socket on the rear of the printer and close the
spring clips on it.
2. Connect the other end of the interface cable
to the appropriate interface connector socket
(port) on your computer/host system.
Switching on your printer
Press the “POWER” button on the printer opera-
tor panel. The printer will take a few moments to
execute a series of internal checks (there will be
some mechanical movement), after which it will
be in STANDBY condition (the light indicator lit).
After approximately two minutes of inactivity, the
printer will go into “sleep” mode with the print
head carriage in its rest position at the right hand
margin.
PAPER
POWER
2Installation Guide

Mounting the document support
for the multiple document feeder
With the rounded part of the guide as the top
edge, insert the document support in the slot on
the rear of the multiple document feeder so that
it slides completely into the casing.
Mounting the document support
for the single document feeder
With the adjustable margin guide to the front left,
insert the document support in the front of the
multiple document feeder so that it sits in the
grooves and forms a second document insertion
channel for single documents.
Mounting the document output
tray
With the flat end towards the printer and the lip at
the opposite end facing upwards, insert the
document output tray under the front of the
printer, making sure the holes on the tray arms fit
on to the notches on the printer base.
The tray has an adjustable centre panel which
should be extended according to the document
format you are using (standard format sizes A4,
Letter and Legal are marked on the panel).
Installation Guide 3

Inserting the print heads
The print head carriage on your printer is
designed to hold two types of print head: mono-
chrome black, on the left and colour on the right.
The two print heads supplied with your printer are
both disposable: once they are empty they MUST
be replaced (see the specific section in More
about print heads).
BOTH print heads MUST be installed BEFORE
attempting any printing operation.
To insert the print heads, proceed as follows:
1. Make sure the printer is powered - the light
indicator should be lit (if it is not, press the
POWER button on the printer operator panel).
2. Open the sealed print head container of the
monochrome print head and remove the
print head, holding it by the thumb and finger
grip (end opposite the protective film).
3. Remove the protective film.
Do not touch either the electrical contacts
(gold-coloured part) or the printing nozzles nor
sit the print head on either of them.
4. Open the printer cover. The print head
carriage will move automatically to the
loading position for the monochrome print
head (left hand chamber) and the light
indicator starts flashing rapidly.
5. With the electrical contacts (gold-coloured
part) towards the corresponding contacts in
the housing on the print head carriage, insert
the print head in its chamber.
Take care not to touch the electrical contacts
(gold-coloured part) in the print head chamber.
6. Push the print head towards the rear of the
printer to fix it in place.
4Installation Guide

7. Press PAPER on the printer operator panel.
The print head carriage moves to the colour
print head loading position (right hand
chamber).
8. Repeat points 2, 3, 5, 6 of this paragraph to
insert the colour print head.
9. Before closing the printer cover, press and
hold the PAPER button and press the
POWER button for at least two seconds, to
signal that new print heads have been
inserted. The light indicator will flash three
times in acknowledgment and the printer will
then be in standby condition.
See “Replacing the print head”, “Replacing the
ink cartridge” and “Print head care” in More
about print heads for further details on the
handling, substitution and care of the print
heads.
Installation Guide 5

Loading documents in the
printer
1. Pull up document support on the rear of the
multiple document feeder to support the
document format you are loading and make
sure that the left margin guide on the multiple
document feeder is at the physical left hand
margin.
2. Fan the documents thoroughly.
3. Align the documents against the physical
right margin and load them into the multiple
document feeder, inserting them carefully
until them stop inside the printer.
4. Position the left guide against the left edge of
the paper.
5. Press PAPER on the printer operator panel.
The first document is inserted to the first print
position. Press PAPER again, to make sure
that the document feeds smoothly through
and exits from the printer without crushing or
skewing.
The multiple document feeder can contain up to
120x80g/m
2
sheets of plain paper. For other
types and sizes of documents and envelopes,
see “Product Characteristics”inthismanual
and the specific topic in the On-Line Guide
loaded when you install your printer driver.
Do NOT add paper to that already in the multiple
sheet feeder; always remove any existing paper
and fan it together with the paper to be loaded.
6Installation Guide

Installing the printer software
qBefore installing your printer software
The diskette(s) supplied with your printer contain
a high quality colour and monochrome printing
system for both Windows® 3.1/3.11 and
Windows® 95 environments.
This printing system includes :
•aprinter driver which gives you access to all
the printer features through easy-to-use
property sheets,
•aprinter monitor for easy access to Printing
Status and Printer Care,
•on-line documentation,
•an “uninstall” programme, to remove the
printer software, should a re-installation be
necessary.
The diskettes also contain a printer set-up utility
programme (CONFIG.EXE), for personalised
printer settings under DOS if necessary (see
“DOS environment”).
Before installing any printer driver, we strongly
recommend that you make a back-up copy of the
original diskettes (according to “Terms and
conditions of the user license” included with the
diskettes) and then use this copy for the
installation procedure. This will allow you to
keep the original diskettes as masters so that,
should any problem arise with the back-up copy,
you can make another copy.
qMinimum system requirements
•From Windows® 3.1 up to Windows® 95,
•PC 486 or later with at least 4 MBytes of RAM,
•4 MByte of free disk space.
Software installation procedure
The installation procedure varies, depending on
the Windows® environment installed on your PC.
qWindows® 3.1/3.11
1. Insert the printer driver diskette in drive A
(usually) of your PC.
2. Activate Windows® 3.1/3.11 (if it is already
running, make sure that all Windows applica-
tions are closed before starting to install the
driver; if necessary, consult your Windows®
user documentation).
3. Activate the Control Panel in the Main win-
dow, clicking twice with your mouse indicator
on the corresponding icons.
4. Select the Printers icon in the same way.
5. If the Installed Printers box is empty, click on
Install... .
6. If the Installed Printers box already contains
one or more driver names, click on Add>>,
select Install Unlisted or Updated Printer in
the List of Printers andthenclickon
Install... .
7. Check that the Install Driver window already
indicates the drive (usually A) in which you
have inserted the driver diskette, otherwise
click on the drive name and change it, using
your PC keyboard.
8. Click on OK.
9. The Add Unlisted or Updated Printer
window contains the list of drivers present on
the diskette. Select the driver with your
printer name and click on OK.
10. Your driver is now installed and your printer
name appears in the List of Printers.
11. With your printer name highlighted, click on
Set as Default Printer button, so that your
printer will active in all your Windows®
applications.
Installation Guide 7

12. Check you printer connection by clicking on
the Connect... button. By default, your
printer will be connected to the LPT1 port
which corresponds to the hardware
connection of a parallel interface cable.
13. Click on the Close button in the Printers
dialogue box.
A group window with the driver name will be
created automatically. It allows immediate
access to the Spool Manager, the Printer Monitor,
the On-line Documentation and information files
whenever these are required.
qWindows® 95
The Microsoft Windows® 95 operating system
allows automatic installation of peripherals
through the Plug & Play feature, a bi-directional
communication and hardware recognition
procedure.
1. Make sure that both printer and PC are
powered.
The printer must NOT be in error mode, i.e.
the indicator light must not be flashing.
2. Activate Microsoft Windows® 95. If already
started, execute the “Shut down” command
and restart your computer.
3. A window, indicating that a new peripheral
has been detected (New Hardware found
and the printer name) is displayed.
The same window shows the Driver from
disk provided by hardware manufacturer
option already highlighted. Click the OK
button.
4. With the Install from Disk window displayed,
insert the driver diskette in the drive selected,
specify this drive if requested and click OK.
5. The Add Printer Wizard window is
displayed.
If there are no printer drivers already installed
on your system, your printer will be installed
as the Default printer.
If other printer drivers are already installed,
and you wish to install the current one as the
default printer, click Yes and then the Finish
button. The installation of the driver files will
start.
6. At the end of the installation, you will be asked
to remove the diskette and restart Windows.
You can also install the printer driver using the
“Add Printer” feature in Printers in the Settings
folder. In this case, your printer need not be
connected to your PC.
In both cases, a folder with the driver name will
be created automatically in the Programs folder.
It allows easy access at any time to the Printer
Monitor, the On-line Documentation, Disinstall
programme and information files whenever these
are required.
Preparing your printer using the
Printer Monitor
The Printer Monitor is an on-screen aid with an
extensive, user-friendly HELP feature. It con-
tains a series of functions that are designed to
help you during daily use of the printer. It can be
viewed by clicking on the specific icon and allows
you to:
•view the printer operating status on your PC
screen during a print job. It indicates the
proportion of the document printed and
eventual error messages (Status),
•perform printer care functions, to maintain
optimum working conditions (Printer Care).
Once you have installed the printer software from
the diskette(s) supplied, you must prepare your
printer by performing a number Printer Care
functions contained in the Printer Monitor.
8Installation Guide

How to access the Printer Monitor
qUnder Windows® 3.1/3.11:
You can access the Printer Monitor from your
printer driver group at any time, by double-
clicking its icon.
qUnder Windows® 95:
You can access the Printer Monitor in either of the
following ways:
(a) Click Start, highlight Programs and then the
printer name in the sub-menu which opens.
(b) Click the Printer Monitor icon.
OR:
(a) Click Start, highlight Settings, and then click
Printers in the sub-menu which opens.
(b) Click your printer name to highlight it.
(c) Click your right mouse button.
(d) Select the option “Run the Printer Monitor”inthe
menu which opens.
With the Printer Monitor displayed on your PC
screen, click the Printer Care tab:
1. Click on both the “New Print Head” check
boxes ONLY if you did NOT press POWER
and PAPER when you inserted the print
heads.
2. Click the Align button, to check the accuracy
of bidirectional printing; follow the instruc-
tions displayed.
3. Click the Demo button, to print the demo
page; follow the instructions displayed.
Once you have completed these operations, you
can reduce the Printer Monitor to an icon.
The Printer Care tabalsohastwoother
functions:
qCleaning the print head (Clean)
If you notice a deterioration in the print quality,
before changing the print head or replacing the
ink cartridge, run the “Clean” function.
1. Click the printer monitor icon, then the Printer
Care tab, (if necessary).
2. Click the Clean button, then follow the
instructions displayed.
qRunning the print test (Test)
The print test gives you a print-out of the printer’s
functional characteristics (firmware release, print
head tests, current settings).
1. Click the printer monitor icon, then the Printer
Care tab, (if necessary).
2. Click the Test button, then follow the
instructions displayed.
Your printer is now ready for use.
If you have had problems with any of the
printer installation procedures, check that
you have followed the instructions as given.
If a repetition of the instructions is
unsuccessful, see the appropriate topic in the
Troubleshooting section that follows.
If you have problems with any operating
procedure, or are unable to perform a specific
function, always check that you have followed
the instructions as given. If a repetition of the
instructions is unsuccessful, see the
appropriate section in “Troubleshooting” in
the On-line Guide loaded with the printer
driver.
Installation Guide 9

Troubleshooting
Your printer is designed to require only minimum
maintenance, however, everyday use will give
rise to a number of simple printer-care
operations.
During normal printer operation, an error
condition will be signalled by the rapid flashing of
the light indicator and the positioning of the print
head carriage to indicate whether the error is due
a paper or print head malfunction.
If you are unable to run the operation you require,
first check that you have followed correctly the
instructions given in this manual or the section
“How to...” in the On-Line Guide. If, after
repeating the procedure, you still have a problem,
consult the specific topic in Troubleshooting in
the On-Line Guide.
If you detect serious mechanical damage to or a
failure in the printer, do not attempt to repair it
yourself! CALL THE TECHNICAL SUPPORT
SERVICE.
General care
qEnvironment
•Keep your printer in a stabilised, ventilated
environment (temperature range: 15 to 35
o
C
-60to95
o
F; relative humidity: 20% - 80%).
•Do not subject your printer to brusque
changes in temperature and/or humidity.
•Do not let dust accumulate on the printer; use
a slightly damp cloth to remove dust.
Do NOT use abrasive or corrosive cleaning
fluids to clean the printer.
qTransportation
•Always make sure that the print head is in its
rest position.
To ensure this, always press POWER to
switch off your printer BEFORE switching off
your PC.
•Take care not to drop your printer.
•Repack your printer in its original carton,
whenever possible.
Installation
qMissing or damaged parts.
•Contact your retailer immediately.
qPrinter is not powered.
No power supply (the light indicator is not lit).
•Check that the printer is connected properly
to the electrical power supply socket.
•Press POWER.
qNo printer reaction.
When you press POWER, the print head carriage
and the output tray spoilers do not move.
•Check that the carriage path and the spoilers
are free of impediment.
•Try switching the printer off and then on
again.
•If the light indicator flashes rapidly, there is a
failure on the mother board; press POWER to
switch the printer off, disconnect it and call the
technical support service.
10 Troubleshooting

qDemo page/Print test did not run.
•Press POWER to switch the printer off, wait a
few seconds and then press POWER again.
Repeat the correct key sequence (see
“Buttons - special functions”inPrinter
operator panel or click the appropriate
button in the Printer Care tab in the Printer
Monitor (see specific item in Printer Monitor.
•If the light indicator flashes rapidly:
–there is no paper in the printer; follow the
instructions given in “Loading documents in the
printer ”intheInstallation Guide.
–the print head/ink cartridge is not inserted
correctly or needs replacing; follow the
instructions given in “Inserting the print heads”
in the Installation Guide,or“Replacing the
print head ” and/or “Replacing the ink cartridge”
in More about print heads.
qProblems with connection to host.
•Check that your interface cable is of the
correct type. It must be a standard,
bi-directional IEEE 1284-type inferface
cable. If you have any doubts, contact your
computer dealer.
•Make sure you have fixed the interface
connectors properly both to the printer and to
the host.
•If your PC is an “ECP”-type PC, check that the
printer port setting on it is Printer Port: LPTx.
If necessary, change this setting as follows:
–right click on the My Computer icon,
–select Properties, then Device Manager,
–double click on Ports (COM&LPT).
–select Printer Port: LPTx.
If Ports (COM&LPT) does not offer a simple
LPTx port or if the selection of this port does
not solve your problem, you must change the
LPT mode setting in your computer BIOS to
either [Standard] or [Bi-directional]. For
further information on the BIOS setting, refer
to your computer documentation and/or
contact your computer dealer.
•Check that you have configured your
application correctly (see the On-Line Guide
loaded with your driver, and your application
manual).
qPrinter care functions in Printer Monitor
not active
If, when you open the Printer Monitor, you find
that the Printer Care buttons are not active:
•Check that the interface cable is of the correct
type. It must be a standard, bi-directional
IEEE 1284-type inferface cable. If you have
any doubts, contact your computer dealer.
•Check that the interface cable is connected
correctly both to your printer and to your PC.
Disinstalling the printer driver
If you have problems printing that are not solved
with normal printer care operations (document
and print heads inserted correctly, appropriate
selections in the printer driver, etc.), it may be
necessary to re-install the printer driver.
To do this, you must first disinstall the driver, by
clicking on the specific icon created in the printer
group when you first loaded the driver. This
allows a complete and correct removal of all the
files loaded from the diskettes and/or created in
your PC during driver installation, permitting a
correct re-installation (see “Installing the printer
software”).
For other problems regarding the use of print
heads, printing media, etc., refer to the specific
topics in the Troubleshooting section of the
On-Line Guide loaded with your printer driver.
Troubleshooting 11

Printer operator panel
The behaviour of the buttons and light indicator
on the operator panel will depend on the printer’s
status.
qPrinter states:
•standby/sleep: no data to be printed;
•printing: from the reception of data until the
completion of its printing;
•error: when an error has been detected and
the printer is waiting for user intervention.
•service: user-invoked mode for special
functions, independent of host.
Buttons - basic functions
Function Button Description
Printer on/off Power Toggles the printer
ON/ OFF condition.
Paper load/
eject
Paper Loads/ejects a docu-
ment in/from the
printer.
If a document is
already present in the
printer, causes its
expulsion.
If there is no document
in the printer, causes
one to be loaded to the
first print position.
The printer is in print-
ing status, forces the
completion of the cur-
rent page and expels
the document.
Buttons - special functions
qwith printer cover closed
Function Button(s) Description
Demo page Power held
and Paper
pressed three
times; then
released
together
The light indicator
starts flashing in an
three-flash se-
quence.
The demo page is
printed, after which
the printer returns to
standby mode.
Print test Power held
and Paper
pressed once;
then released
together
The light indicator
starts flashing in a
single on-off
sequence.
The print test is
printed, after which
the printer returns to
standby mode.
Clean print
heads
Power held
and Paper
pressed
twice; then
released
together
The light indicator
starts flashing with a
two-flash sequence.
A print head cleaning
cycle is executed,
after which the printer
returns to standby
mode.
Hex dump Power held
and Paper
pressed five
times; then
released
together
The light indicator
starts flashing with a
five-flash sequence.
All subsequent data
transmitted to the
printer will be printed
in its hexadecimal
format.
This feature should
be used only under
technical guidance,
as it can generate
extremely long print-
outs.
PAPER
POWER
12 Printer operator panel

Buttons - special functions
qwith printer cover open
The print head carriage will be positioned to
indicate the type of error on the template
embossed on the printer casing (see “Embossed
templates”).
Function Button(s) Description
Print head
carriage
movement
Paper Toggles the
mono-
chrome/colour
print head loading
position.
New print
head/ink
cartridge
Paper held and
Power pressed
for at least two
seconds, then
released together
Signals that a
NEW print head
and/or ink car-
tridge has been
inserted.
The light indicator
flashes three
times in acknowl-
edgment
Light indicator
The status of the light indicator indicates the
different printer conditions.
Status Condition
off The printer is not powered.
lit The printer is powered.
flashing slowly The printer is receiving data.
flashing rapidly An error or failure condition has
occurred in the printer.
Paper out condition.
Solution: Load a document and
press PAPER (see “Loading
documents in the printer ”inthe
Installation Guide).
Paper jam condition.
Solution: Remove the jammed
document (see the specific
section in More about paper and
special printing media).
End of ink condition.
Solution: Replace the ink
cartridge or change the entire
print head (see the specific items
in More about print heads).
Failure condition.
Switch off the printer and
disconnect it from the electrical
power supply. Make sure that the
print head carriage and paper
feed paths are not obstructed and
then reconnect and switch on the
printer.
If the light indicator continues
flashing rapidly, disconnect the
printer and call the technical
support service or your dealer.
Printer operator panel 13

Embossed templates
Your printer has two embossed instruction
templates: one on the printer casing under the
cover, the other on the inside of the cover.
qon the printer casing:
•how to move from one print head loading
position to the other (see “Buttons - special
functions”inPrinter operator panel);
•the print head carriage position if a “paper
out/jam” condition occurs (see specific items
in Troubleshooting in the On-line Guide).
qon the inside of the cover:
•the operating procedure for changing the print
heads and/or ink cartridges (see the specific
sections in More about print heads).
On-line Guide
The diskettes containing the printer software also
contain an On-line Guide. This guide contains
further information on the printer features, and
print head and paper handling. It is structured in
two parts: “How do I...” and Troubleshooting.
The information contained in the On-line Guide
is organised in “topics”; e.g. “Paper ”, “Print
Head ”, etc., and can be printed screen by screen
or by topic.
To access the On-line Guide, click on the
specific icon in the Printer group created when
you loaded the printer software.
14 Embossed templates

More about print heads
Replacing the print heads
qRemoving a print head
You should remove a print head from the printer
only to replace it or to repeat its insertion in the
case of faulty printing. To remove the print head,
proceed as follows:
1. Open the top cover:
(a) print head with replaceable cartridge only:
If an “end of ink” condition has been signalled by
the printer (printing stopped, light indicator on the
printer operator panel flashing rapidly and an
error message on your PC screen), the print head
carriage moves automatically to the loading
position of the print head that caused the error
signal when you open the printer cover.
(b) all types of print head:
If you detect deteriorated print quality that has not
been signalled by the printer, when you open the
printer cover, the print head carriage will move to
the monochrome print head loading position. If
you wish to change the colour print head, you
must press the PAPER button to move the print
head carriage to the correct loading position.
2. Press down the green print head release lever
to release the print head:
(a) on the left for the monochrome print head.
(b) on the right for the colour print head.
3. Remove the entire print head, pulling it
upwards by its thumb and finger grip.
4. Insert a new print head of the SAME type
(black/colour, see “Inserting the print head ”
in the Installation Guide).
5. Before closing the printer cover, press and
hold the PAPER button and press the
POWER button for at least two seconds to
signal that a new print head has been
inserted; the light indicator will flash three
times in acknowledgment.
qDriver settings
Before starting to print, check carefully that the
settings in your driver correspond to the type of
print head inserted. If the settings and print head
do not correspond, when you attempt to print,
your PC screen will show a warning.
More about print heads 15