Dascom DP-330L User manual

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This device fulfills the European standards requirements by complying with the Directive relating to electromagnetic
compatibility and relating to low-voltage electrical equipment. Furthermore it fulfills the requirements for RoHS and R&TTE
if applicable.
Conformity with the above mentioned Directives is indicated by the CE symbol attached to the device.
Note: Conformity may be affected by:
- using interface cables not complying with the specifications
- non-observance of important instructions in the operator´s manual
- installing components not approved for this device by the manufacturer
- unauthorized manipulation
Dieses Gerät erfüllt die Anforderungen der Europäischen Normen durch Einhaltung der Richtlinien bezüglich der
Elektromagnetischen Verträglichkeit sowie bezüglich Elektrischer Betriebsmittel mit Niederspannung. Des Weiteren
werden die Anforderungen bezüglich RoHS und falls anwendbar R&TTE erfüllt.
Die Konformität zu den oben angeführten Richtlinien ist durch das am Gerät angebrachte CE-Zeichen gekennzeichnet.
Hinweis: Die Konformität kann beeinflusst werden durch:
- Benutzung von nicht spezifizierten Schnittstellen
- Nichtbeachtung wichtiger Hinweise der Bedienungsanleitung
- Ersetzen von Bauteilen, die nicht vom Hersteller für dieses Gerät freigegeben wurden
- Eingriffe durch Unbefugte
FCC Part 15 Class B
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority
to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
Re-orientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Canadian Department of Communications Radio Interference Statement

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ThisdevicecomplieswithIndustryCanadalicense‐exemptRSSstandard(s).Operationissubjecttothefollowingtwo
conditions:1)thisdevicemaynotcauseinterference;2)thisdevicemustacceptanyinterference,including
interferencethatmaycauseundesiredoperationofthedevice.UnderIndustryCanadaregulations,thisradio
transmittermayonlyoperateusinganantennaofatypeandmaximum(orlesser)gainapprovedforthetransmitter
byIndustryCanada.Toreducepotentialradiointerferencetootherusers,theantennatypeanditsgainshouldbe
sochosenthattheequivalentisotropicallyradiatedpower(e.i.r.p.)isnotmorethanthatnecessaryforsuccessful
communication.MaximumpoweroutputplusmaximumantennagainoftheEUTis:4.5W/m2,Limitis10Wm2.

LeprésentappareilestconformeauxCNRd'IndustrieCanadaapplicablesauxappareilsradioexemptsdelicence.
L'exploitationestautoriséeauxdeuxconditionssuivantes:(1)l'appareilnedoitpasproduiredebrouillage,et(2)
l'utilisateurdel'appareildoitacceptertoutbrouillageradioélectriquesubi,mêmesilebrouillageestsusceptibled'en
compromettrelefonctionnement.Conformémentàlaréglementationd'IndustrieCanada,leprésentémetteurradio
peutfonctionneravecuneantenned'untypeetd'ungainmaximal(ouinférieur)approuvépourl'émetteurpar
IndustrieCanada.
Danslebutderéduirelesrisquesdebrouillageradioélectriqueàl'intentiondesautresutilisateurs,ilfautchoisirle
typed'antenneetsongaindesortequelapuissanceisotroperayonnéeéquivalente(p.i.r.e.)nedépassepas
l'intensiténécessaireàl'établissementd'unecommunicationsatisfaisante.Lapuissancedesortiemaximaleplusgain
d'antennemaximalduEUTest:4.5W/m2Limiteest10W/m2


Battery Disposal
Only disposes of used batteries according instructions and/or your local regulations.
Acknowledgments:
DASCOM is a registered trademark of DASCOM Europe GmbH
Zebra, CPCL and ZPL are registered trademarks of Zebra Technologies
Wi-Fi is a registered trademark of the Wi-Fi Alliance
Windows is a registered trademark of Microsoft Corporation
All other trademarks are the property of their respective owners.
© 2015 by DASCOM Europe GmbH, Ulm, Germany. All rights reserved.
Read all set up and operating instructions before proceeding with operation. Do not operate in an enclosure unless properly
ventilated. Do not operate near a heat source.

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Lesen Sie vor der Inbetriebnahme die Aufbau- und Bedienungsanleitung Betreiben Sie den Drucker nicht in einem kleinen,
geschlossenen Raum, es sei denn dieser wird ordnungsgemäß belüftet. Nehmen Sie den Drucker nicht in der Nähe einer Wärmequelle in
Betrieb
No user-serviceable parts inside. Refer service or repairs to a qualified service professional. Use of genuine DASCOM
replacement parts is required to warrant proper, safe operation. Any alteration or modification of this device voids the user warranty and
may make the product unsafe to operate. The print head and motors get hot during use. Wait until they cool before touching them. Make
certain the printer is disconnected from AC power before removing any covers or performing any required cleaning or maintenance.
Connecting this printer to an ungrounded receptacle can result in electrical shock. Never place the printer near inflammable or explosive
substances. Do not operate near liquid or spill liquid into the printer at any time.
Enthält keine Teile, die vom Bediener instandgesetzt werden können. Bitte wenden Sie sich bei Instandsetzung oder Reparatur an
qualifiziertes Kundendienstpersonal. Die Verwendung von echten DASCOM Ersatzteilen ist notwendig, um ordnungsgemäßen, sicheren
Betrieb zu gewährleisten. Änderungen oder Modifikationen dieses Geräts machen die Garantie ungültig und können den sicheren Betrieb
des Produkts gefährden. Während des Druckens werden Druckerkopf und Motoren heiß. Warten Sie, bis sich die Teile abgekühlt haben,
bevor Sie sie berühren. Vergewissern Sie sich, dass der Drucker nicht mehr an die Stromquelle angeschlossen ist, bevor Sie Abdeckungen
abnehmen oder das Gerät reinigen bzw. warten. Schließen Sie diesen Drucker nicht an eine ungeerdete Steckdose an; dies kann zum
Elektroschock führen. Setzen Sie den Drucker niemals in die Nähe von feuer- oder explosionsgefährlichen Stoffen. Betreiben Sie den
Drucker nicht in der Nähe von Flüssigkeiten und lassen Sie keine Flüssigkeiten in den Drucker gelangen.
Specifications are subject to change without notice.
DASCOM Representatives:
Germany : DASCOM Europe GmbH, Heuweg 3, D-89079 Ulm, Phone: [phone]
UK: DASCOM GB Ltd, Hart House, Priestley Road, Basingstoke, Hampshire, RG24 9PU, Phone: [phone]
France: DASCOM Europe GmbH, 117 Avenue Victor Hugo92100 Boulogne-Billancourt, Phone: [phone]
Singapore (AP): DASCOM AP Pte Ltd, 21 Bukit Batok Crescent, #29-81, WCEGA Tower, 658065, Phone: [phone]
Americas: Dascom Americas Corp, 34 Lakeview Court, Verona, VA 24482, USA, Phone: [phone]
China: Jiangmen Dascom Computer Periphals Co., Ltd, No.399, jinxing Road, Jianghai District Jiangmen

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Table of Contents
Introduction..................................................................................................................................................2
Printer Features...........................................................................................................................................3
Quick Start Instructions..............................................................................................................................4
A.Paper Load ........................................................................................................................................4
B.Printer Installation..............................................................................................................................5
C.Battery Installation .............................................................................................................................5
D.Charge Battery...................................................................................................................................6
E.Power On...........................................................................................................................................6
F.Control Panel.....................................................................................................................................7
G.Performing a Printer Self-Test ...........................................................................................................7
Configuration...............................................................................................................................................8
A.Install Config Tool..............................................................................................................................8
B.Configuration Setup...........................................................................................................................9
Integrating the Printer into your Business Applications ......................................................................11
A.Windows Desktop Computers .........................................................................................................11
Print Drivers.............................................................................................................................................11
I.USB.............................................................................................................................................11
II.Wi-Fi............................................................................................................................................11
B.Windows Tablets and Smartphones................................................................................................12
C.Android Tablets & Smart phones.....................................................................................................12
I.Wi- Fi...........................................................................................................................................12
D.Apple™ Tablets & Smartphones .....................................................................................................12
I.Wi-Fi............................................................................................................................................12
Media ..........................................................................................................................................................13
A.Standard Media................................................................................................................................13
B.Black Mark Media Position...............................................................................................................13
Maintenance and Troubleshooting..........................................................................................................14
A.Cleaning...........................................................................................................................................14
B.Battery Care.....................................................................................................................................14
I.Getting the Maximum Battery Life...............................................................................................14
II.Charging the Battery...................................................................................................................14
III.Additional Battery and Safety Information ..................................................................................15
IV.Testing the Power Adapter and Battery......................................................................................15
C.Troubleshooting ...............................................................................................................................16
I.General Error Conditions............................................................................................................16
II.Fault Description and Resolution................................................................................................16
D.Obtaining Service.............................................................................................................................17
APPENDIX..................................................................................................................................................18
A.Appendix A – DP-330 Printer Specifications ...................................................................................18
B.Appendix B – DP-330L Printer Specifications .................................................................................19
Glossary of Terms.....................................................................................................................................20
Index...........................................................................................................................................................22

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Introduction
Thank you for purchasing the Tally Dascom DP-330 Series mobile thermal printer also referred to in
this manual as the “DP-330” (for Receipt) or “DP-330L” (for Label). The DP-330 series prints on
special thermal media supplied in roll form up to 80 mm wide. All models are equipped with a USB
port which supports cabled communications. All models support an optional internal Wi-Fi interface.
Complete specifications may be found in Appendix A – DP-330 Printer Specifications and Appendix B
– DP-330L Printer Specifications.
The remainder of this manual focuses on preparing the printer for initial use and performing tasks that
will be encountered during daily use.
Maintenance and Troubleshooting describes how to maintain the printer for optimal performance and
has information on how to diagnose any problems that may occur.

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Printer Features
Your DP-330 features:
Easy-to-read control face and simple drop-in paper loading
Quickly prints a wide variety of tickets, receipts, and labels (330L)
IP54 rated for water and dust resistance... plus rated for repeated 6-foot drops to concrete
Print speeds up to 4 ips
Extensive fonts, character sets, bar codes and graphic capabilities
Printer configuration is quick and easy with a setup tool
The latest in battery technology provides for full-shift printing in all modes
Compatible with Windows, Windows Mobile, Apple iOS, and Android
Emulations that allow the printer to be a drop-in replacement for nearly any mobile printer
For detailed specifications reference Appendix A – DP-330 Printer Specifications and Appendix B –
DP-330L Specifications.

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Quick Start Instructions
A. Paper Load

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B. Printer Installation
You could put the printer on desktop, carry with your hand or carry it with the should strap (option)
1) Desktop Installation
Theprintermustbeinstalledhorizontally.Placetheprinteronasolid,flat,stablesurface;ensurethe
printerisplacedinastablepositionandthereiseasyaccessforuserstothecontrolpanelandroll
paperholder.Alsoensurethereisenoughspaceforsufficientventilationandfortheprintout.
2) Hans Strap Installation
The hand strap provides the user with a convenient and secure method of carrying the printer. To
attach the hand strap to the printer:
•Insert the end of the strap through the cut out on the front of the printer.
•Loop the end of the strap back around the cut out and secure it over.
•Repeat this process for the opposite end of the strap.
3) Shoulder Strap Installation
If your printer is equipped with the shoulder strap option. Insert each end of the shoulder strap into the
cut-outs in each top corner of the printer and secure the looped end over the button on the end of the
strap to fasten.
Hold the buckle and pull the strap as shown below until you achieve the desired length.
C. Battery Installation

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D. Charge Battery
Uncover the printer ports and plug in your AC power adapter to the Power port (must be a DASCOM-
supplied accessory). The yellow LED will show solid ON while the printer battery is charging.
E. Power On
Depress the Power button on the control panel. The green LED and the red LED will both be lit while
the printer is going through its startup sequence (about 10 seconds). The red LED will go off, leaving
the green LED on to indicate the printer is ready to print.

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F. Control Panel
Control Panel
Power Button
Power Up
Power Down
Toggle IP over USB on/off
Press & Release
Press & Hold
Press twice
Paper Feed Button
Advance paper
Print Setup Report
Enter Configuration Mode
Press once
Press & Hold for 3 seconds
Press & Hold & Turn on the printer
Indication Power (Green/
Red/Orange) Battery (Yellow) Alert (Green/ Red/Orange) Buzzer
Data in Buffer Flashing (Green)
According to
actual volume
Off /
No Data in Buffer On (Green) Off /
Ready Refer to buffer status Off /
Setup Mode On (Orange) Off /
Paper End/Lid Open Refer to buffer status On (Red) buzz every
2 seconds
Media on the peeler On (Orange) /
Black Mark/Label
positioning error Flashing (Red) /
Print head over heat On (Green) /
Print head over cold On (Red) On (Green) /
EEPROM Error On (Red) On (Red) /
Cannot read battery
volume Refer to buffer status Off On (Green) /
Power save mode On (Green) Off Off /
Download mode Flashing (Green-Red) /
Downloading Flashing (Orange)
/
G. Performing a Printer Self-Test
With power on, press the paper feed button for three seconds.

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Configuration
Configuration of the DP-330 printer is done through a configuration tool downloaded from the website
(www.dascom.com). This allows you to configure the printer from any windows computer and is
compatible with your DP-330 communication capabilities.
A. Install Config Tool
1. Double click the config tool software. Click Next to continue.
2. Select installation folder, and click Next to continue.

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3. Click next to continue and complete installation.
B. Configuration Setup
1. Turn the printer ON.
2. Make sure you installed the latest configuration tool.
3. Connect a USB cable between the printer and a PC.
4. Open the configuration tool on the desktop. You could change the settings.
Units
Select between inches or millimeters. Default setting is inches.
Max Paper Speed
Possible values: 1.0 to 5.5 ips, Default = 5.0
When using labels or heavy paper stock, you may need to decrease the paper speed to prevent paper jam
errors.
Mark Seeking
Possible values: Off, Front, Rear, Gap. Default= Off (Note: Rear and Gap apply to 530L models only)
Set the value when using regular or label media with appropriate characteristics. To align the printed image to
the media, the printer will use the indicator according to the user choice here.
Front Paper Sensor Threshold
Possible values 0-100%. Default value is 75%
When using paper with a black on the front adjust this setting to insure the paper stops at the black mark.
• If the printer is not detecting black marks reliably, set the Mark Sensitivity to a lower value.

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• If the printer is detecting false check paper conditions, set the Mark Sensitivity to a higher value.
• If the printer is detecting black marks where none exist, set the Mark Sensitivity to a higher value.
Rear Paper Sensor Threshold (DP-330L models only)
Possible values 0-100%. Default value is 75%
When using paper with a Black on the back adjust this setting to ensure the paper stops at the Black Mark.
• If the printer is not detecting Black Marks reliably, set the Mark Sensitivity to a lower value.
• If the printer is detecting false Check Paper conditions, set the Mark Sensitivity to a higher value.
• If the printer is detecting Black Marks where none exist, set the Mark Sensitivity to a higher value.
Gap Paper Sensor Threshold (DP-330L models only)
Possible values 0-100%. Default value is 75%
When using labels without a Black Mark, adjust this setting to insure the label stops at the gap in between labels.
• If the printer is not detecting gaps between labels reliably, set the Gap Sensitivity to a higher value.
• If the printer is detecting gaps where none exist, set the Gap Sensitivity to a lower value.
Backup Distance Before Printing
Used with Mark Seek. User defined. This is the distance the printer will pull in the paper before starting to print.
Max Mark Search Distance
Used with Mark Seek. User defined. This is the distance the printer will advance paper to seek the mark before
displaying a Paper Out condition.
Stop Distance after Mark
Use with Mark Seeking. User defined. This is the distance the printer will advance the paper after the mark is
detected.
Left Margin
Setting this value will tell the printer how far from the left edge of the paper to start the print job.
Contrast
Possible values 0 – 10. Default value is 5
The lower the value the lighter the print. The higher the value the darker the print.
Paper Energy Values
This is a locked value. These settings are supplied by the paper manufacturer. The default settings cover most
grades of paper. If you are using non-standard paper consult the paper manufacturer for recommended settings.

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Integrating the Printer into your Business Applications
Step by Step – Creating a Link from Host to Printer
A. Windows Desktop Computers
Print Drivers
You may download the appropriate Windows driver from our website. Install the printer driver by the
standard method for your version of Windows.
I. USB
a) Install the printer driver onto your hostbefore connecting the printer. Follow prompts
displayed during installation.
b) Plug the printer into a USB port on your host system using a mini-USB cable.
c) The printer will appear in the “Unspecified” devices section. Right click on the icon.
d) In the popup window, select the Hardware tab. Note the USB port number displayed.
e) Using the “Add Printer” wizard, install the printer using the driver file obtained from
DASCOM and the USB port number noted above.
f) After the printer driver installs, the printer will appear as “Dascom 3-inch printer” under the
“Printers and Faxes” heading of your Windows “Devices and Printers” screen.
II. Wi-Fi
Note:The following instructions are fundamentally the same for an Infrastructure or Wi-Fi Direct (peer
to peer) setup. They also assume that you have already configured your Wi-Fi interface via the DP-
330 printer web page (see the section on Configuration).
a) Perform a configuration printout to verify the printer Wi-Fi setup and to record the IP
address assigned and the Port number.
b) Install the printer as a local printer using the USB instructions above.
c) In the “Devices and Printers” screen, right click the printer icon representing your mobile
printer.
d) Under Printer Properties, select the Ports tab, then select “Add a Port”
e) In the new dialog box which appears, select “Standard TCP/IP ports”; this will open the
Standard TCP/IP Printer Port wizard.
f) Follow the on-screen prompts in this wizard. You’ll use the IP address recorded above to
set up the port. In the same screen you can also name the port something familiar and
relevant, and this will appear as the name of the printer to the user.
g) After the port is detected, it will be displayed as a “generic network card” – accept this by
clicking Next / Finish.
h) After you are finished adding the port, Windows will report it as a “Standard TCP/IP port”;
click OK to accept this.
i) Close the Printer Port window.
j) Now in the Printer Properties dialog box your IP address (or the familiar name you
assigned above) will appear in the list of ports available. Select it to configure the port.

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k) Windows defaults standard TCP/IP ports to port number 9100. The DP-330 Wi-Fi port
number is internally set to 8023. Change the port number to 8023 in the Windows screen
and click OK.
l) Click “Apply” in the Printer Properties box.
m) Your DP-330 printer driver should now be properly coupled to the Wi-Fi parameters you
have chosen.
B. Windows Tablets and Smartphones
This feature and/or specific directions for use were not available as of this printing.
C. Android Tablets & Smart phones
I. Wi- Fi
This feature and/or specific directions for use were not available as of this printing.
D. Apple™ Tablets & Smartphones
I. Wi-Fi
This feature and/or specific directions for use were not available as of this printing.

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Media
A. Standard Media
DASCOM offers a variety of media types. You may contact your DASCOM sales representative for a
complete and up to date description of our consumables and accessory products.
B. Black Mark Media Position
For automatic ticket printing, the Black Mark should be positioned as shown in the figure below.
When using Mark Sensing mode (see Configuration, earlier in this document), DP-330 printers will
automatically position the output for tear-off and printing following a Form Feed command or by
pressing the Paper Feed button.
For non-automatic paper positioning, refer to the Integrator’s Guide for sensing and positioning
commands.

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Maintenance and Troubleshooting
A. Cleaning
In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are
voids in the printout. For optimum performance and life, you should clean the Print Head and Platen
Roller whenever you load new paper.
To clean the printer areas as described below, use a Thermal Head Cleaning Pen and MCR Cleaning
Card available from DASCOM, or you may use cotton swabs moistened with isopropyl alcohol.
Turn the printer off. Open the Paper Door and remove the paper.
Using a Thermal Head Cleaning Pen, clean the white ceramic surface on the Print Head.
Caution:Do not use sharp objects to clean the print head. This may damage the printer and
require service. Such damage is not covered under warranty.
Clean the Black Mark Sensor below the print head.
Clean the Tear Bar.
Clean the Platen Roller. Turn the Platen Roller with your finger to clean the entire surface.
If a Magnetic Card Reader is installed, pass and MCR Cleaning Card through the MCR slot to
clean the head.
You may also experience a buildup of paper dust in the printer. This may be removed using a can of
compressed air or by vacuuming.
To clean the exterior of the printer, turn the printer off and use a soft cloth moistened with a mild
detergent.
B. Battery Care
I. Getting the Maximum Battery Life
New batteries are shipped in an “uncharged” state and must be charged for at least 4 hours prior to
the first use. Maximum battery capacity is not reached until after completing a minimum of three
complete charge and discharge cycles.
II. Charging the Battery
Plug the power adapter into a power source appropriate for the adapter being used.
Plug the power adapter into the power connector on the side of the printer. The printer’s
battery charging circuitry will analyze the condition of the battery and begin charging it if
necessary.
If the battery is not fully charged, charging will begin and the Battery Indicator will illuminate.
When the battery is fully charged, the Battery Indicator will turn off. Charging may take up to 8
hours (4 hours with external desktop charger accessory) depending on the condition of the
battery.
The printer may be used while the battery is charging, but this will extend the time required to
fully charge the battery.

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The power adapter may remain connected to the printer to keep the battery fully charged and
will not cause damage to the printer or battery.
III. Additional Battery and Safety Information
The DP-330 series printers use a 11.1 volt 3000 mAH Lithium Ion battery.
Caution: Risk of explosion if battery is replaced by incorrect type. Dispose of used
batteries according to the instructions.
The recommended ambient temperature for charging is 68-77° Fahrenheit (20-25° Centigrade).
Take the battery out of the printer when storing the printer for long periods of time. The battery
storage temperature is 40-104° Fahrenheit (4-40° Centigrade). Do not store a fully charged
battery at temperatures above this range for long periods of time or the battery may
permanently lose charge capacity.
Do not disassemble, short circuit, heat above 80°C, or incinerate the battery. The battery may
explode.
Only dispose of used batteries according to your local regulations
IV. Testing the Power Adapter and Battery
To verify that the printer’s internal battery charger is functioning properly, perform the following steps.
Test the power adapter (100-240VAC/50-60Hz, 12/24VDC adapter) with a voltmeter to verify
that its output voltage is 19 VDC.
Connect the power adapter to a power source and then connect it to the printer.
Verify that the printer’s Battery Indicator is illuminated. If illuminated, the charging circuit is
functioning properly.
Note:If the battery is already fully charged, the Battery Indicator will turn off after a short time.
After the battery has been charged for five minutes, disconnect the power adapter.
Perform a printer Self-Test.
oMake sure the printer is turned off.
oPress and hold the Paper Feed Button while turning the printer on.
If the printer successfully prints the Self-Test, the battery is functional. If the Self-Test does
not complete and the printer turns off, repeat this test with a known good battery.
Once this test has completed successfully, allow the battery to fully charge. At the end of this
time the Battery Indicator will turn off.
If the printer and battery do not appear to successfully pass these tests, refer to the Troubleshooting
section for possible causes and solutions.
Note:This test only verifies that the power adapter, the internal charging circuit, and the battery are
functioning properly. This test does not provide a valid indication of the relative capacity of the battery
or how long it may hold a charge.

16 www.dascom.com
C. Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other
problems with your system. Please review the following tables to solve common problems you may
encounter with your printer.
I. General Error Conditions
Whenever the printer detects an error condition the Alert (red) Indicator will either flash or stay on. In
some cases the audible alarm will also sound. Please refer to the following table for a list of what
causes these conditions and how they may be corrected.
Error Indicator Possible Cause Solution
Flashes, With Alarm Paper Out or Paper Door not fully
closed Install paper and press the Paper Feed Button to clear
the error.
Make sure the door is fully
closed by opening the door
and closing it again until the
door “clicks” closed. Check
the platen roller for damage.
Stays On, With Alarm Communications error Verify communications
settings in the Interface
Menu. Printer power must
be cycled to clear error.
II. Fault Description and Resolution
Problem Possible Cause Solution
Printer will not turn on. Battery not installed properly Remove and reinstall battery
making sure the battery is
seated with door closed.
Discharged battery Recharge battery.
Printer turns itself off. Battery discharged Replace or recharge battery.
Electrostatic discharge May occur in extreme low
humidity conditions. Turn
printer back on with power
button.
Battery Indicator does not
light or does not stay lit when
power adapter is connected.
Battery already fully charged No action required.
Power adapter not receiving
power Check building/vehicle circuit breakers/fuses.
Faulty power adapter Check output of power
adapter with voltmeter.
Should be 19 VDC.
Battery not installed properly Remove and reinstall battery
making sure the battery is
seated with door closed.