Omnitracs MCP110 Setup guide

MCP110
Diagnostic
Guide
80-JB423-1 Rev. F
October 2015

Omnitracs, LLC
717 N. Harwood Street, Suite 1300
Dallas, TX 75201
U.S.A.
Copyright © 2010-2011, 2014-2015 Omnitracs, LLC. All rights reserved.
Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective
owners.
Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but
Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and
it is important to confirm current status with Omnitracs.
This technical data may be subject to U.S. and international export, re-export or transfer (export)
laws. Diversion contrary to U.S. and international law is strictly prohibited.
80-JB423-1 Rev F
October 2015

80-JB423-1 Rev. F MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION iii
Contents
Important Safety Information
Safety Definitions ................................................................................................ ix
Safety Advice ...................................................................................................... ix
Chapter 1 How the MCP110 Works
MCP110 Overview ....................................................................................................... 1-2
Why MCP110 Makes Companies More Efficient ......................................................... 1-2
MCP110 Component Description ................................................................................ 1-3
CDMA Wireless Network ............................................................................................. 1-4
WiFi Network (Optional) ............................................................................................... 1-4
GPS Network ............................................................................................................... 1-5
Optional Data Satellite ................................................................................................. 1-5
MCP110 Mobile Components ...................................................................................... 1-5
Chapter 2 Best Practices
Troubleshooting Guidelines ......................................................................................... 2-2
Keep Known Good MCP110 Component Spares in Shop ................................... 2-2
Use a Test Cart to Perform Bad Part Verification/Double Checking .................... 2-3
Perform a Visual Inspection of the Installed MCP110 .......................................... 2-3
Reseat All Cables ................................................................................................. 2-3
Verify MAS110 LED Indicators Are in a Normal State .......................................... 2-3
Check System Voltage Measurements and Grounding ........................................ 2-4
Replace Only Faulty Parts .................................................................................... 2-4
Install Parts Correctly ........................................................................................... 2-4
Determine If the Problem Is Intermittent ............................................................... 2-4
Chapter 3 Preventive Maintenance Inspection
How Often Should Inspections Be Performed? ........................................................... 3-2
Inspecting the Mobile Application Server 110 (MAS110) ............................................ 3-2
Inspecting the Display Interface Unit 110 (DIU110) ..................................................... 3-4
Inspecting the Antennas .............................................................................................. 3-6
Verifying Trailer Management System Connections .................................................... 3-7

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Chapter 4 System Verification
What Is Basic MCP110 System Verification? .............................................................. 4-2
How to Find the MCP110 Unit Address (UA)/Serial Number ...................................... 4-2
Performing System Verification ................................................................................... 4-3
Flowchart—Basic MCP110 System Verification .......................................................... 4-4
Basic MCP110 System Verification Procedure ........................................................... 4-6
MCP System Screens ............................................................................................... 4-10
MCP110 System Screen .................................................................................... 4-10
MCP110 Comm Screen ...................................................................................... 4-11
MCP110 GPS Screen.......................................................................................... 4-12
MCP110 Performance Screen ............................................................................ 4-13
MCP110 Diag Screen.......................................................................................... 4-14
VDS Screen - Summary ...................................................................................... 4-15
VDS Screen - Details .......................................................................................... 4-15
Omnitracs MCP110 System Verification Form .......................................................... 4-15
Chapter 5 Display Problem Troubleshooting
DIU110 Overview ........................................................................................................ 5-2
Normal Performance ................................................................................................... 5-2
Abnormal Performance ................................................................................................ 5-3
DIU110 Display Touchscreen Lighting ........................................................................ 5-3
DIU110 Touchscreen Non-responsive/Calibration ...................................................... 5-4
DIU110 Screen Is Dark or Blank ................................................................................. 5-5
DIU110 Stuck on Loading Screen or Error Message at Bootup .................................. 5-9
Chapter 6 Connectivity Problem Troubleshooting
Overview ...................................................................................................................... 6-2
Normal Performance ................................................................................................... 6-2
Abnormal Performance ................................................................................................ 6-2
NO SIGNAL Light On or Flashing ................................................................................ 6-3
Cannot Send/Receive .................................................................................................. 6-8
MCP110 Cannot Send/Receive ................................................................................... 6-9
Low Cellular/Terrestrial Signal Strengths .................................................................. 6-12
What Is the RSSI Value? .................................................................................... 6-12
How to Check the RSSI Value ............................................................................ 6-12
Materials that Obstruct the Signal (Cellular and GPS) ....................................... 6-12
Chapter 7 GPS Positioning Problem Troubleshooting
GPS Positioning System ............................................................................................. 7-2
Normal Performance ................................................................................................... 7-2
Abnormal Performance ................................................................................................ 7-3
GPS Positioning .......................................................................................................... 7-4

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Chapter 8 WiFi Problem Troubleshooting (Optional)
WiFi Overview .............................................................................................................. 8-2
Normal Performance .................................................................................................... 8-3
Abnormal Performance ................................................................................................ 8-3
Steps to resolve access problems ............................................................................... 8-3
1. Identifying when WiFi coverage is available ..................................................... 8-3
2. Open WiFi - How Access is Granted to the Unit ............................................... 8-3
Configuring WiFi Web Browsing ........................................................................... 8-4
Chapter 9 Miscellaneous Problem Troubleshooting
Application Icons Not Available - Grayed-out .............................................................. 9-2
Display Immediately goes Blank when Ignition is Turned Off ...................................... 9-2
MCP110 Does Not Go to Ignition Off ........................................................................... 9-2
Chapter 10 MAS110 Status—LED Indicators
MAS110 Performance—LED Indicators .................................................................... 10-2
No Power to MAS110—LEDs OFF/OFF ................................................................... 10-3
Chapter 11 Text-to-Speech Problem Troubleshooting
Text-to-Speech Overview .......................................................................................... 11-2
Speaker Requirements ....................................................................................... 11-2
Normal Performance .................................................................................................. 11-2
Abnormal Performance .............................................................................................. 11-3
Message Does Not Play ............................................................................................ 11-5
Message Plays but Volume Is Very Low ................................................................. 11-10
Message Plays but Sound Is Choppy or Breaks up ................................................ 11-15
Chapter 12 Backup Battery Troubleshooting
About the MAS110 Backup Battery ........................................................................... 12-2
Good Status ............................................................................................................... 12-3
Bad Status ................................................................................................................. 12-3
Manually Testing the Backup Battery ........................................................................ 12-4
Bad Backup Battery ................................................................................................... 12-5
Chapter 13 Database Out of Sync
Good Status ............................................................................................................... 13-2
Bad Status ................................................................................................................. 13-2
What to Do ................................................................................................................. 13-2
Database State Will Not Go to Sync Complete .................................................. 13-2

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Chapter 14 Vehicle Data Link Diagnostic/Verification Procedures
Vehicle Data Services (VDS) Overview ..................................................................... 14-2
Vehicle Data Link Verification .................................................................................... 14-3
J1708/J1587 Flowchart ............................................................................................. 14-6
J1939 Flowchart ........................................................................................................ 14-9
Chapter 15 Performance Monitoring
Diagnostic/Verification Procedures
System Overview ....................................................................................................... 15-2
Normal Performance ................................................................................................. 15-2
Input Screen Example ........................................................................................ 15-3
Understanding Performance Monitoring Faults................................................... 15-4
Abnormal Performance .............................................................................................. 15-6
Diagnostic Flowchart for Data Not Available ............................................................. 15-6
Diagnostic Procedure for Data Not Available ............................................................ 15-7
Chapter 16 Trailer Tracks Asset Management
Diagnostic/Verification Procedures
Normal Performance ................................................................................................. 16-2
Abnormal Performance .............................................................................................. 16-2
Trailer Tracks Asset Management System Verification ............................................. 16-3
A—Transmitter ID Not Displayed .............................................................................. 16-7
A1—+12/24 VDC Is Not at Pigtail ............................................................................ 16-12
B—Reefer Status Number Not Incrementing .......................................................... 16-14
Chapter 17 Critical Event Reporting
Overview .................................................................................................................... 17-2
Normal Performance ................................................................................................. 17-2
Abnormal Performance .............................................................................................. 17-2
Event Not Triggered .................................................................................................. 17-2
CER Verify Configuration ................................................................................... 17-2
CER Verify Data Link........................................................................................... 17-4
Sending a CER Event ......................................................................................... 17-4
Events Triggered in Error .......................................................................................... 17-5
Chapter 18 Vehicle Maintenance
Overview .................................................................................................................... 18-2
Normal Performance ................................................................................................. 18-2
Abnormal Performance .............................................................................................. 18-2
Verify Configuration Settings ..................................................................................... 18-3
Verify Data Link Connections to Connect to J1939 Data Link ................................... 18-3

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Chapter 19 Panic Button Diagnostic Procedures
Normal Performance .................................................................................................. 19-2
Abnormal Performance .............................................................................................. 19-2
False Panic Message ................................................................................................ 19-3
No Panic Message ..................................................................................................... 19-6
Chapter 20 In-Cab Scanner Diagnostic Procedures
Overview .................................................................................................................... 20-2
Normal Performance .................................................................................................. 20-2
Abnormal Performance .............................................................................................. 20-2
RMA Process ............................................................................................................. 20-2
Troubleshooting ......................................................................................................... 20-3
Appendix A Wiring Diagrams and Charts
Omnitracs MCP110 Electrical Diagram ....................................................................... A-2
Omnitracs MCP110 Wiring Diagram ............................................................................ A-3
Power Cable Connector Pin Callouts .......................................................................... A-4
Wireless Interface Box (WIB) Cable Connector Pin Callouts ......................................A-5
Speaker Switch Cable ................................................................................................. A-6
Primary Accessory Cable Connector Pin Callouts ...................................................... A-7
MCP100 to MCP200 Accessory Adapter Cable .......................................................... A-8
Display Interface Unit 110 (DIU110) Cable Connector Pin Callouts ............................ A-9
Six-pin Data Link Connector Pin Callouts ..................................................................A-10
Nine-pin Data Link Connector Pin Callouts ............................................................... A-11
Radio Connector Pin Callouts .................................................................................... A-12
CAN Repeater Cable Pin Callouts ............................................................................. A-13
Appendix B Environmental and Power Requirements
MCP110 Environmental and Power Requirements ..................................................... B-2
Appendix C Standard RMA Procedure
Appendix D Upgrading the MCP110 Using USB Memory Sticks
Checking the Software Versions Installed ...................................................................D-2
Upgrading Only the MAS110 Software ........................................................................D-3
Upgrading the MAS OS and MAS Software ................................................................D-4
Glossary

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80-JB423-1 Rev. F MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION ix
Important Safety Information
Safety Definitions
The following Caution and Warning definitions are intended to advise the driver when it is
safe to use a display unit.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Safety Advice
The following Safety Advice is provided for drivers, installers, and application developers who
use and/or locate all types of display units.
If you are a Driver, do not use a display unit when the vehicle is in motion.
If you are an Installer, do not locate the display unit, including third-party devices, where it
obstructs the driver’s field of vision, distracts the driver from the driving task, or interferes with
the driver’s operation of controls or displays. The following is displayed when ignition is
turned on.
If you are a Third-party Device Manufacturer or Application Developer, it is your
responsibility to provide appropriate warnings regarding the safe use of your device(s) in
conjunction with Omnitracs equipment. Applications should not require the driver to divert his
attention from the road while driving a vehicle.

xMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-JB423-1 Rev. F