Omnitracs MCP110 Setup guide

MCP110
Diagnostic
Guide
80-JB423-1 Rev. F
October 2015

Omnitracs, LLC
717 N. Harwood Street, Suite 1300
Dallas, TX 75201
U.S.A.
Copyright © 2010-2011, 2014-2015 Omnitracs, LLC. All rights reserved.
Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective
owners.
Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but
Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and
it is important to confirm current status with Omnitracs.
This technical data may be subject to U.S. and international export, re-export or transfer (export)
laws. Diversion contrary to U.S. and international law is strictly prohibited.
80-JB423-1 Rev F
October 2015

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Contents
Important Safety Information
Safety Definitions ................................................................................................ ix
Safety Advice ...................................................................................................... ix
Chapter 1 How the MCP110 Works
MCP110 Overview ....................................................................................................... 1-2
Why MCP110 Makes Companies More Efficient ......................................................... 1-2
MCP110 Component Description ................................................................................ 1-3
CDMA Wireless Network ............................................................................................. 1-4
WiFi Network (Optional) ............................................................................................... 1-4
GPS Network ............................................................................................................... 1-5
Optional Data Satellite ................................................................................................. 1-5
MCP110 Mobile Components ...................................................................................... 1-5
Chapter 2 Best Practices
Troubleshooting Guidelines ......................................................................................... 2-2
Keep Known Good MCP110 Component Spares in Shop ................................... 2-2
Use a Test Cart to Perform Bad Part Verification/Double Checking .................... 2-3
Perform a Visual Inspection of the Installed MCP110 .......................................... 2-3
Reseat All Cables ................................................................................................. 2-3
Verify MAS110 LED Indicators Are in a Normal State .......................................... 2-3
Check System Voltage Measurements and Grounding ........................................ 2-4
Replace Only Faulty Parts .................................................................................... 2-4
Install Parts Correctly ........................................................................................... 2-4
Determine If the Problem Is Intermittent ............................................................... 2-4
Chapter 3 Preventive Maintenance Inspection
How Often Should Inspections Be Performed? ........................................................... 3-2
Inspecting the Mobile Application Server 110 (MAS110) ............................................ 3-2
Inspecting the Display Interface Unit 110 (DIU110) ..................................................... 3-4
Inspecting the Antennas .............................................................................................. 3-6
Verifying Trailer Management System Connections .................................................... 3-7

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Chapter 4 System Verification
What Is Basic MCP110 System Verification? .............................................................. 4-2
How to Find the MCP110 Unit Address (UA)/Serial Number ...................................... 4-2
Performing System Verification ................................................................................... 4-3
Flowchart—Basic MCP110 System Verification .......................................................... 4-4
Basic MCP110 System Verification Procedure ........................................................... 4-6
MCP System Screens ............................................................................................... 4-10
MCP110 System Screen .................................................................................... 4-10
MCP110 Comm Screen ...................................................................................... 4-11
MCP110 GPS Screen.......................................................................................... 4-12
MCP110 Performance Screen ............................................................................ 4-13
MCP110 Diag Screen.......................................................................................... 4-14
VDS Screen - Summary ...................................................................................... 4-15
VDS Screen - Details .......................................................................................... 4-15
Omnitracs MCP110 System Verification Form .......................................................... 4-15
Chapter 5 Display Problem Troubleshooting
DIU110 Overview ........................................................................................................ 5-2
Normal Performance ................................................................................................... 5-2
Abnormal Performance ................................................................................................ 5-3
DIU110 Display Touchscreen Lighting ........................................................................ 5-3
DIU110 Touchscreen Non-responsive/Calibration ...................................................... 5-4
DIU110 Screen Is Dark or Blank ................................................................................. 5-5
DIU110 Stuck on Loading Screen or Error Message at Bootup .................................. 5-9
Chapter 6 Connectivity Problem Troubleshooting
Overview ...................................................................................................................... 6-2
Normal Performance ................................................................................................... 6-2
Abnormal Performance ................................................................................................ 6-2
NO SIGNAL Light On or Flashing ................................................................................ 6-3
Cannot Send/Receive .................................................................................................. 6-8
MCP110 Cannot Send/Receive ................................................................................... 6-9
Low Cellular/Terrestrial Signal Strengths .................................................................. 6-12
What Is the RSSI Value? .................................................................................... 6-12
How to Check the RSSI Value ............................................................................ 6-12
Materials that Obstruct the Signal (Cellular and GPS) ....................................... 6-12
Chapter 7 GPS Positioning Problem Troubleshooting
GPS Positioning System ............................................................................................. 7-2
Normal Performance ................................................................................................... 7-2
Abnormal Performance ................................................................................................ 7-3
GPS Positioning .......................................................................................................... 7-4

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Chapter 8 WiFi Problem Troubleshooting (Optional)
WiFi Overview .............................................................................................................. 8-2
Normal Performance .................................................................................................... 8-3
Abnormal Performance ................................................................................................ 8-3
Steps to resolve access problems ............................................................................... 8-3
1. Identifying when WiFi coverage is available ..................................................... 8-3
2. Open WiFi - How Access is Granted to the Unit ............................................... 8-3
Configuring WiFi Web Browsing ........................................................................... 8-4
Chapter 9 Miscellaneous Problem Troubleshooting
Application Icons Not Available - Grayed-out .............................................................. 9-2
Display Immediately goes Blank when Ignition is Turned Off ...................................... 9-2
MCP110 Does Not Go to Ignition Off ........................................................................... 9-2
Chapter 10 MAS110 Status—LED Indicators
MAS110 Performance—LED Indicators .................................................................... 10-2
No Power to MAS110—LEDs OFF/OFF ................................................................... 10-3
Chapter 11 Text-to-Speech Problem Troubleshooting
Text-to-Speech Overview .......................................................................................... 11-2
Speaker Requirements ....................................................................................... 11-2
Normal Performance .................................................................................................. 11-2
Abnormal Performance .............................................................................................. 11-3
Message Does Not Play ............................................................................................ 11-5
Message Plays but Volume Is Very Low ................................................................. 11-10
Message Plays but Sound Is Choppy or Breaks up ................................................ 11-15
Chapter 12 Backup Battery Troubleshooting
About the MAS110 Backup Battery ........................................................................... 12-2
Good Status ............................................................................................................... 12-3
Bad Status ................................................................................................................. 12-3
Manually Testing the Backup Battery ........................................................................ 12-4
Bad Backup Battery ................................................................................................... 12-5
Chapter 13 Database Out of Sync
Good Status ............................................................................................................... 13-2
Bad Status ................................................................................................................. 13-2
What to Do ................................................................................................................. 13-2
Database State Will Not Go to Sync Complete .................................................. 13-2

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Chapter 14 Vehicle Data Link Diagnostic/Verification Procedures
Vehicle Data Services (VDS) Overview ..................................................................... 14-2
Vehicle Data Link Verification .................................................................................... 14-3
J1708/J1587 Flowchart ............................................................................................. 14-6
J1939 Flowchart ........................................................................................................ 14-9
Chapter 15 Performance Monitoring
Diagnostic/Verification Procedures
System Overview ....................................................................................................... 15-2
Normal Performance ................................................................................................. 15-2
Input Screen Example ........................................................................................ 15-3
Understanding Performance Monitoring Faults................................................... 15-4
Abnormal Performance .............................................................................................. 15-6
Diagnostic Flowchart for Data Not Available ............................................................. 15-6
Diagnostic Procedure for Data Not Available ............................................................ 15-7
Chapter 16 Trailer Tracks Asset Management
Diagnostic/Verification Procedures
Normal Performance ................................................................................................. 16-2
Abnormal Performance .............................................................................................. 16-2
Trailer Tracks Asset Management System Verification ............................................. 16-3
A—Transmitter ID Not Displayed .............................................................................. 16-7
A1—+12/24 VDC Is Not at Pigtail ............................................................................ 16-12
B—Reefer Status Number Not Incrementing .......................................................... 16-14
Chapter 17 Critical Event Reporting
Overview .................................................................................................................... 17-2
Normal Performance ................................................................................................. 17-2
Abnormal Performance .............................................................................................. 17-2
Event Not Triggered .................................................................................................. 17-2
CER Verify Configuration ................................................................................... 17-2
CER Verify Data Link........................................................................................... 17-4
Sending a CER Event ......................................................................................... 17-4
Events Triggered in Error .......................................................................................... 17-5
Chapter 18 Vehicle Maintenance
Overview .................................................................................................................... 18-2
Normal Performance ................................................................................................. 18-2
Abnormal Performance .............................................................................................. 18-2
Verify Configuration Settings ..................................................................................... 18-3
Verify Data Link Connections to Connect to J1939 Data Link ................................... 18-3

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Chapter 19 Panic Button Diagnostic Procedures
Normal Performance .................................................................................................. 19-2
Abnormal Performance .............................................................................................. 19-2
False Panic Message ................................................................................................ 19-3
No Panic Message ..................................................................................................... 19-6
Chapter 20 In-Cab Scanner Diagnostic Procedures
Overview .................................................................................................................... 20-2
Normal Performance .................................................................................................. 20-2
Abnormal Performance .............................................................................................. 20-2
RMA Process ............................................................................................................. 20-2
Troubleshooting ......................................................................................................... 20-3
Appendix A Wiring Diagrams and Charts
Omnitracs MCP110 Electrical Diagram ....................................................................... A-2
Omnitracs MCP110 Wiring Diagram ............................................................................ A-3
Power Cable Connector Pin Callouts .......................................................................... A-4
Wireless Interface Box (WIB) Cable Connector Pin Callouts ......................................A-5
Speaker Switch Cable ................................................................................................. A-6
Primary Accessory Cable Connector Pin Callouts ...................................................... A-7
MCP100 to MCP200 Accessory Adapter Cable .......................................................... A-8
Display Interface Unit 110 (DIU110) Cable Connector Pin Callouts ............................ A-9
Six-pin Data Link Connector Pin Callouts ..................................................................A-10
Nine-pin Data Link Connector Pin Callouts ............................................................... A-11
Radio Connector Pin Callouts .................................................................................... A-12
CAN Repeater Cable Pin Callouts ............................................................................. A-13
Appendix B Environmental and Power Requirements
MCP110 Environmental and Power Requirements ..................................................... B-2
Appendix C Standard RMA Procedure
Appendix D Upgrading the MCP110 Using USB Memory Sticks
Checking the Software Versions Installed ...................................................................D-2
Upgrading Only the MAS110 Software ........................................................................D-3
Upgrading the MAS OS and MAS Software ................................................................D-4
Glossary

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80-JB423-1 Rev. F MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION ix
Important Safety Information
Safety Definitions
The following Caution and Warning definitions are intended to advise the driver when it is
safe to use a display unit.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Safety Advice
The following Safety Advice is provided for drivers, installers, and application developers who
use and/or locate all types of display units.
If you are a Driver, do not use a display unit when the vehicle is in motion.
If you are an Installer, do not locate the display unit, including third-party devices, where it
obstructs the driver’s field of vision, distracts the driver from the driving task, or interferes with
the driver’s operation of controls or displays. The following is displayed when ignition is
turned on.
If you are a Third-party Device Manufacturer or Application Developer, it is your
responsibility to provide appropriate warnings regarding the safe use of your device(s) in
conjunction with Omnitracs equipment. Applications should not require the driver to divert his
attention from the road while driving a vehicle.

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80-JB423-1 Rev. F MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 1-1
1
How the MCP110 Works
Topics in this chapter provide a basic overview of the MCP 110 Series and how its
components interact to deliver effective, two-way information processing and other value-
added services.
MCP110 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Why MCP110 Makes Companies More Efficient . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MCP110 Component Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
CDMA Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
WiFi Network (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
GPS Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Optional Data Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
MCP110 Mobile Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
For technical questions, contact Omnitracs Customer Support.
Customer Support is staffed 24 hours a day, 365 days a year:
• In the United States, call 800-541-7490
• In Canada, call 800-863-9191

MCP110 Overview How the MCP110 Works
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MCP110 Overview
MCP110 is a high bandwidth mobile computing platform designed to help increase customer
service, reduce operating costs, enhance driver productivity, and ensure vehicle safety.
MCP110 offers cellular connectivity, optional WiFi, and delivers more processing power on
the mobile unit, an increased number of hardware ports, and a Windows®Embedded
Standard operating system.
Data processed through the MCP110 is backward compatible and interoperable with the host,
so customers can access information across various Omnitracs platforms, such as MCP 100
Series, OmniTRACS Mobile Computing System, OmniExpress Mobile Computing System,
and Untethered Asset Management Service.
Why MCP110 Makes Companies More Efficient
• Companies can maintain two-way contact with their vehicles and drivers 24 hours a day.
• Dispatchers can send pickup and delivery information directly to drivers, keeping vehicles
on the road.
• Text-to-speech alerts drivers of incoming notifications and their importance, so drivers can
choose to immediately listen to notifications without pulling off the road.
• Dispatchers know when vehicles are expected to arrive at locations, and can pass that
information on to customers.
• Provides dispatchers with vehicle location and position history information by tracking the
location of each MCP110 using latitude and longitude or distance and direction from
landmarks (usually large towns and cities).
• Drivers can inform the dispatcher of road conditions or problems.
• Optional applications allow monitoring of driver performance, engine diagnostics, trailer
locations, refrigeration status, and critical event reporting.
• Decision support software enables customers to optimize assets and inform shippers and
consignees of load status.
• Over-the-air software upgrades allow drivers to remain on the road rather than having to
stop at service centers.
• Display interface unit 110 (DIU110) provides a color graphical display, that integrates
touchscreen functionality, extended temperature range, and improved clarity for delivering
critical information to drivers.
• Hours of service data ensures regulatory compliance.
• On-board navigation application provides truck-specific route mappings.
• International Fuel Tax Agreement (IFTA) simplifies fuel reporting for inter-state operations.
• Helps with safety and accident prevention.
• Optimizes fuel management.

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How the MCP110 Works MCP110 Component Description
MCP110 Component Description
Component Description
Network Operations Center
(NOC)
• Responsible for processing and managing information
traffic between dispatch center and fleet.
• Within the NOC is the Network Management Computer
(NMC), which receives and handles information traffic.
• Located at Omnitracs, LLC in Las Vegas, NV.
Omnitracs Dispatch
Software (QTRACS
software/Services Portal)
• Software on the trucking company’s dispatch computer
and dispatcher’s interface with the MCP110.
• Allows dispatcher to send and receive information,
request MCP110 location information, and perform other
dispatch functions.
• QTRACS/400 customers connect with the NMC with the
NOC.
K
w
N
E
S
W
Customer dispatch
computer
Terrestrial
network
MAS110
NOC
Primary
Accessory
cable
Power/
Ignition
DIU110
PWRPWR
IO 1IO 1 IO 2IO 2
WIB
09AAA_019_110
USB
1/2

CDMA Wireless Network How the MCP110 Works
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• The MCP110 includes the MAS110, which consists primarily of a microprocessor, a
wireless modem module, and data storage.
• The user interface device (DIU110) is the driver’s display terminal that enables the driver
to read, write, and send information.
• The antenna (located inside the WIB110) relays information between dispatch and the
driver.
• The antenna receives and delivers wireless information to and from the MAS110.
• The antenna interfaces with wireless networks. Information is passed through the
Omnitracs NOC where it is distributed to the dispatch center. Dispatchers respond by
sending a notification back to the Omnitracs NOC, where it is relayed to the PCS gateway
and broadcast out to the wireless network to be picked up by the vehicle’s antenna.
CDMA Wireless Network
• MCP110 uses CDMA technology to connect dispatchers and vehicles over the wireless
airwaves.
• Wherever a cellular/terrestrial wireless network exists, drivers can send information to and
receive information from dispatchers while traveling.
• Utilizes wireless digital roaming to enable many cellular networks.
WiFi Network (Optional)
• A wireless networking technology that uses radio waves to provide wireless high-speed
internet and network connections.
• The MCP110 will connect and allow access to the internet when within range (“hotspot”
area) of a specified wireless network.
• Uses IEEE 802.11 standards.
Code Division Multiple
Access (CDMA)
Wireless Network
• Radio frequency (RF) signals are received from the
antenna by the MCP110 via the wireless interface box
(WIB110) from a wireless network.
Optional Data Satellite • Handles all two-way information traffic between the
vehicle and the NMC if you are using a satellite data
modem (SDM).
GPS Positioning Satellites • Uses 24 satellites to provide vehicle positioning
information.
Mobile Computing Platform
110 (MCP110)
• Driver’s interface with the Omnitracs platform and the
component that resides in the vehicle.
• Allows the driver to send and receive information.

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How the MCP110 Works GPS Network
GPS Network
• A worldwide radio-navigation system formed from a constellation of 24 satellites and their
ground stations.
• Uses satellites as reference points to calculate positions accurate to a matter of meters.
• A standard feature of the MCP110 for positioning.
• MCP110 receives positioning data from the GPS receiver, which is integrated inside the
antenna to determine location.
• Position data from the MCP110 is forwarded to dispatch whenever information is sent to a
vehicle and acknowledged, and whenever a driver sends information.
• Position data is sent at regular intervals and is made available to dispatch.
Optional Data Satellite
• Used if equipped with a satellite data modem (SDM).
• Uses Ku-band signals to handle all two-way information traffic between the vehicle and
the NMC.
MCP110 Mobile Components
• Mobile part of the Omnitracs platform is installed in a customer’s vehicle.
• Each MCP110 has its own unique unit address which is the serial number on the MAS110.
This address is used to route information to the correct vehicle.

MCP110 Mobile Components How the MCP110 Works
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• Standard components:
- Wireless interface box (WIB110)—Contains terrestrial and cellular, and antenna that
provide CDMA/GSM/UMTS connectivity.
- Mobile application server (MAS110)—Unit which contains the operating circuitry and
memory for the MCP110. The “black box” of the platform.
- Display interface unit (DIU110)—Standard display unit for the MCP110, which the driver
uses to connect with the dispatcher. Consists of a color graphical display that integrates
touchscreen functionality, extended temperature range, and improved clarity for drivers.
• Optional components:
- Wireless interface box (WIB200)—Contains terrestrial, cellular, WiFi, and antenna that
provide CDMA/GSM/UMTS communication.
- Display interface unit (DIU200)—Standard display unit for the MCP200, which the driver
uses to connect with the dispatcher. Consists of a color graphical display that integrates
touchscreen functionality, extended temperature range, and improved clarity for drivers.
Includes pull-out keyboard.

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2
Best Practices
Topics in this chapter provide troubleshooting concepts and ideas. Read this chapter before
you proceed to other chapters in this manual.
Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
For technical questions, contact Omnitracs Customer Support.
Customer Support is staffed 24 hours a day, 365 days a year:
• In the United States, call 800-541-7490
• In Canada, call 800-863-9191

Troubleshooting Guidelines Best Practices
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Troubleshooting Guidelines
Keep Known Good MCP110 Component Spares in Shop
Spare parts should include:
• Mobile Application Server (MAS110)
• MAS backup battery
• Wireless Interface Box (WIB110)
• WIB110 cable
• Display Interface Unit (DIU110)
• Display cable
• Power cable
• Accessory cable
• Power source (either a 12 volt battery or 12 volt power supply)
• Speaker switch cable
• Speaker
• Any accessory items typically used
To test for power and ground, use a power cable with large alligator-style clips on a test cart
or the tractor. If you want to bypass the installed power cable, use the test cable connected to
the tractor batteries:
• Place one alligator clip on the ground (BAT RTN) and the other alligator clip on the power
and ignition wires (BAT + and IGNITION).
Cable for Testing Power
Battery + (Yellow)
Ground (Black)
Ignition (Black)

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Best Practices Use a Test Cart to Perform Bad Part Verification/Double Checking
Use a Test Cart to Perform Bad Part Verification/Double Checking
If a Omnitracs MCP110 part is diagnosed bad on a truck, insert the failed part on the test cart.
• If it continues to fail, the RMA process should be utilized to replace the part.
• If the suspect part does not fail on the test cart, further troubleshoot the MCP110.
Perform a Visual Inspection of the Installed MCP110
• Check for damaged cables, improper grounds, improper electrical connections, loose butt
splices, and the integrity of the installation, particularly the antenna.
• Bad mounts can contribute to system problems.
• Loose antenna connections or an antenna not installed properly can allow excessive
vibration which can affect system performance.
• Airdams with multiple layers of fiberglass, metallic logos, or metallic/lead based paints,
and other devices such as metal wings can affect system performance.
Reseat All Cables
• Always inspect and reseat cable connectors prior to replacing any components.
• Inspect for corrosion and bent, broken, pushed, missing pins, and/or sockets.
Verify MAS110 LED Indicators Are in a Normal State
• LED on the bottom is blinking blue.
• LED on the top is green.
• See Chapter 10 for more information.
IUIU
DSPL DSPL MDM
MDM PWR
PWR
I/0 I/0
USB/SER USB/SER

Check System Voltage Measurements and Grounding Best Practices
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Check System Voltage Measurements and Grounding
Use the same ground reference that a particular circuit uses.
• Check the MAS110 light indicators.
• Verify that vehicle battery and cables are in good condition.
• Check voltages (see Appendix A for more information):
- Power cable: you must use pin 8, 14, or 15 as the ground reference.
- Display cable: you must use pin 1 or 8 as the ground reference.
• Verify grounds:
- Run a jumper lead between the power cable ground connection and the battery
negative (-) terminal.
- Make sure the fastener is tight and the metal is free of paint or corrosion.
- Make sure the grounding point is well-connected to the vehicle chassis ground or to the
negative terminal of the battery.
Replace Only Faulty Parts
Typically, only one part is bad. Once the system is operating, you can substitute suspect
parts back into the system to verify which part is bad, or use a test cart equipped with known
good spare parts to retest suspect parts.
Install Parts Correctly
Refer to the MCP110 Installation Guide.
Determine If the Problem Is Intermittent
Check for:
• Bad or loose electrical connections including cable connectors, ring terminals, butt splices,
and power/ground connections can contribute to intermittent system performance.
• Cables that run under the tractor are subject to harsh weather and road debris which can
impact performance.