On-hold plus Ohp-4500 User manual

On-Hold Plus 4500

User Manual

Before using this unit, please read these operating instructions carefully.

Afterwards, keep them handy for future reference.

OHP 4500

Digital On-Hold Audio System

with analog line capability

1/2/3

3/4

POWER

OFF

12V DC AUDIO IN

TRIGGER

AUDIO OUT VOLUME

PHONE LINES

OHP 4500 User's Manual v.3 10/02

No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of IntelliTouch Communications.

800-839-7277

www.onholdplus.com

FCC Information

FCC Part 15

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. The unit may

malfunction when there is radio interference appeared on the power line/signal line. The unit will revert to normal operation when the interference stops. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of

the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment.

FCC Part 68

This equipment complies with part 68 of the FCC Rules. On the bottom of the back of this equipment is a label that contains, among other information, the FCC Registration Number and

Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not

all areas, the sum of the RENs of all devices connected to one line should not exceed five (5).

Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified

in advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, the telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until

you are sure the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to site tariffs.

This device contains no user serviceable parts. For service or repair send to:

IntelliTouch

5820 Oberlin Drive,

San Diego, CA 92121

Industry Canada Information

NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety

requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s). The department does not guarantee the equipment will operate to the user’s

satisfaction. The unit may malfunction when there is radio interference appeared on the power line/signal line. The unit will revert to normal operation when the interference stops.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment

malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected

together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric

inspection authority, or electrician, as appropriate.”

An explanatory note on Ringer Equivalence Numbers (see Section 10.0) and their use must be provided for the terminal equipment user in the information accompanying the terminal

equipment. A notice similar to the following would be suitable:

“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone

interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does

not exceed 5.”

Precautions

Installation

Never install the unit where it would be subjected to:

- heat sources such as radiators or air ducts.

- direct sunlight.

- excessive dust.

- moisture or rain.

- mechanical vibration or shock.

- unleveled surface.

• When the unit is used with an AC power adapter, do not wrap the unit in a cloth, blanket, etc. If you do so, the temperature inside and outside the unit may rise considerably, resulting in

malfunctioning of the unit or serious accidents.

• For the unit to operate at its best, it should not be subjected to temperatures below 5˚C (41˚F) or above 35˚C (95˚F).

Warnings

• Before operating the unit, please read this manual thoroughly and retain it for future reference.

• To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only.

• The use of optical instruments with this product will increase eye hazard.

Customer Support

Toll-free customer support is available from 8AM to 5PM (PST) Monday thru Friday by calling 800-839-7277

Information

Your purchase includes a perpetual license for unlimited use, on a single telephone system, of the music content

provided with this system, as well as the content which was recorded into the playback unit at the factory.

NO ADDITIONAL ROYALTIES ARE DUE TO ON-HOLD PLUS OR ANY OTHER THIRD-PARTY MUSIC LICENSING

AGENCY.

For complete copy of the licensing agreement go to www.intellitouch.com/music_license.html

Royalty Free Music Content License

OHP 4500 User Manual

Warranty

Limited Warranty

On-Hold Plus warrants this product to be free from manufacturing defects in material

and workmanship under normal use and conditions for a period of 3 years from date of

original purchase in the United States.

Should service be necessary under this warranty for any reason due to manufacturing

defect during this 3-year period from date of original purchase, On-Hold Plus will either

repair the unit or replace it with a reconditioned unit at no charge.

You may return the unit to On-Hold Plus, 5160 Carroll Canyon Road, San Diego, CA 92121

• Pack the unit in a well-padded, heavy, corrugated box.

• Enclose proof of purchase.

• Enclose your check or money order payable to On-Hold Plus in the amount of $10.00

to cover shipping and handling costs.

• Ship the unit prepaid via UPS or parcel post (insured).

Note: This warranty is void if the product is:

(a) Damaged through negligence, misuse, abuse, or accident.

(b) Modified in any way.

manufacturers.

This warranty does not cover:

(a) Damage to equipment not properly connected to the product.

(b) Costs incurred in the shipping of the product to On-Hold Plus.

or failure to follow operating instructions provided with the product.

(d) Ordinary adjustments to the product which can be performed by customer as

outlined in the owner's manual.

(e) Damage to compact discs.

THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL

PURCHASER AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT. ANY

APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY

ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESS WARRANTY AS PROVIDED

HEREIN BEGINNING WITH THE DATE OF ORIGINAL PURCHASE AT RETAIL AND NO

WARRANTIES, WHETHER EXPRESS OR IMPLIED, SHALL APPLY TO THIS PRODUCT

THEREAFTER. On-Hold Plus MAKES NO WARRANTY AS TO THE FITNESS OF THE PRODUCT

FOR ANY PARTICULAR PURPOSE OR USE.

UNDER NO CIRCUMSTANCES SHALL On-Hold Plus BE LIABLE FOR ANY LOSS, DIRECT,

INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR IN

CONNECTION WITH THE USE OF THIS PRODUCT.

THIS WARRANTY IS VALID ONLY IN THE UNITED STATES OF AMERICA. THIS WARRANTY

GIVES YOU SPECIFIC LEGAL RIGHTS. HOWEVER, YOU MAY HAVE OTHER RIGHTS WHICH

MAY VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATION ON

IMPLIED WARRANTIES OR EXCLUSION OF CONSEQUENTIAL DAMAGE. THEREFORE THESE

RESTRICTIONS MAY NOT APPLY TO YOU.

OHP 4500 User Manual

Analog Line Capability - provides on-hold audio capability to ordinary analog and

KSU-less phones.

Telephone Extension Hold Music Activators (TEHMA) - connects to phone

extensions for true "hold button activation" of the on-hold audio function.

MessageStudio Software - allows user to create fully customized on-hold audio

content on a PC and record directly into OHP 4500's digital memory.

Digital flash memory - design retains music/message content even after power

loss...unit ships with preloaded audio.

LCD Control Panel - displays program length, time remaining in unit's memory, and

unit's status.

Trigger switch - unit can be triggered to start program content from the beginning

with an external trigger switch.

External Recording Capability - audio input allows user to record from any

external audio source.

Built-In Monitor Speaker - allows user to monitor recording with the push of a

button.

Wall Mountable - unit can play and record while mounted in a vertical position.

3-Year Warranty

Supplied Accessories

OHP 4500 Features

6' Phone Line Cords

"T" Adapters

4" handset cords Cordless phone

adapter cable (male)

Cordless phone

adapter cable (female)

Telephone Extension

Hold Music Activators

(TEHMA)

AC Adapter MessageStudio

Software

Connector Cable

Dual 3.5mm mini plugs

All other brand or product names are trademarks or registered trademarks of their respective holders.

Unauthorized duplication or distribution is prohibited.

Windows® CD-ROM

2.5

version

.MP3

audio

Supports

Message production software for

On-Hold Plus digital player/recorders

MessageStudio™

On-Hold Plus

9 2

MessageStudio Writer Software

Creating an On-Hold Audio Script

To assist you in writing your on-hold audio script, the MessageStudio software

includes a fun and easy scriptwriting utility called MessageStudio Writer. This

utility may be accessed from the main screen of the software by clicking on the

"Write Msg." button (located at the bottom right of the screen). Even if you’re

not a Madison Avenue copywriter, you’ll find the process quick, easy and fun.

Just by asking a few questions, the intuitive software will create several choices

of beginning and ending sentences for you. Simply click on your choices, add a

sentence or two of your own, and you’re done...it’s that easy.

Your finished script can either be read by you or submitted to On-Hold Plus for

professional voice-over of your custom messages.

Professional Production Services from On-Hold Plus

On-Hold Plus offers complete, professional production services featuring

"national broadcast quality" voice talent. Your finished on-hold messages (four

30-second message segments) can be e-mailed or sent to you on a CD-ROM. Your

messages will be sent to you within 7 to 10 working days (e-mail delivery) or 10 to

15 days (CD-ROM delivery) from receipt of your script. Using the MessageStudio

Player, you will add these professionally voiced message files to the program's

message folder for playback with your choice of background music.

To submit your script to On-Hold Plus for professional production, just follow

the step-by-step instructions in the MessageStudio Writer software.

MessageStudio Writer Main Window

OHP 4500 User Manual

Player Set-up

TRIGGER

12V DC

AUDIO IN AUDIO OUT

1/2/3

PHONE LINES

3 / 4

VOLUME

POWER

OFF

Plug the supplied "T adapter" into any modular phone jack which services line 1 and 2.

(This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack.)

Plug the provided phone cord into the jack marked "Line 1/2/3" on the back of the player.

Plug the other end of the phone cord into the "T" adapter which is servicing line 1 and 2.

REPEAT ABOVE IF LINE 3 and/or 4 ARE PRESENT.

NOTE:

One OHP 4500 will provide on-hold audio capability to all phone extensions in your office.

IMPORTANT! - Player volume adjustment

Adjust the player's volume control to the half way point before proceeding to the next step.

Excessive volume could cause the on-hold audio to shut off during playback.

Connection to analog phone lines

Combined Line Connection

Lines 1 & 2 are combined in one wall jack and lines 3 & 4 are combined in another wall jack

step

Line 1/2

Line 3/4Line 3/4

MessageStudioTM Player Software

Add your choice of background music

files from the MessageStudio CD-ROM

(choose from 20 music selections)

Add your choice of "thank you for holding"

message files from the MessageStudio CD-ROM

or...add a custom message about your company!

Choose the time interval

between messages

View the length of your

final production

Record a message in your

own voice

Launch the MessageStudio

Writer Software

MessageStudio Player Main Window

Message production software for

On-Hold Plus digital player/recorders

Windows® CD-ROM

2.5

version

All other brand or product names are trademarks or registered trademarks of their respective holders.

Unauthorized duplication or distribution is prohibited.

MessageStudio™

Using MessageStudio software, creating professional sounding

custom on-hold audio is simple, quick and easy. MessageStudio

will run on any Windows (95, 98, 2000, NT & XP) - based PC with

a 486 or better processor and a 16-bit sound card.

This easy-to-use software allows you to simply and easily create

new on-hold message productions any time you wish. You may record

new messages in your own voice (using a mic hooked up to your PC sound card)

or have messages professionally produced by On-Hold Plus or any other

professional voice talent (see MessageStudio Writer on the following page).

When your production is finished, you will record it into the digital flash memory

in your OHP 4500. For details on recording into the OHP 4500, see the "Auto

Recording" section in this manual.

MessageStudio works with any .WAV or .MP3 audio file. There are 20 different

music files as well as a choice of professionally voiced "thanks for holding..."

messages included with the MessageStudio software.

Recording Messages in Your Own Voice

Using the MessageStudio Player Software and a mic hooked up to your PC's

sound card, you can record professional sounding messages in your own voice.

To record, click the "RECORD MSG" button in the MessageStudio Player window.

NOTE: Confirm that your "MICROPHONE" is selected as a recording input in your

PC's sound card controls and that the volume is turned up.

Creating Custom On-Hold Audio

OHP 4500 User Manual

step

corded phones

Corded Phone Set-up

step

For true "hold button activation" of on-hold audio, each phone extension

requires a "hold music activator". Two activators have been included in your

package. If you require additional activators for other phones, contact your

reseller or visit www.onholdplus.com to purchase them on-line. Most phones

without activators are able to engage the hold music feature by pressing

** (star key twice) on the telephone keypad and then (optionally)

immediately pressing the HOLD button on the phone.

Telephone Extension Hold Music Activators (TEHMA)

Corded telephone connection

Remove coiled handset cord from base of phone.

Plug short phone cord (supplied) into the "hold music activator" (side marked "B")

and other end to phone base.

Plug end of coiled cord (connected to handset) into jack on the hold music activator

(side marked "A").

NOTE:

After connecting, if you can not hear the dial tone (handset sounds "dead"),

unplug the TEHMA and reconnect it in the opposite direction.

System test (if test fails, see troubleshooting guide)

From any phone in the office with a "hold music activator" attached, dial an

outside phone number (a cell phone works fine).

Place the call on-hold using the HOLD button on the telephone.

Return to call and confirm that the on-hold audio was present on the line while on-hold.

Using the volume control on the rear of the unit, adjust the volume to proper level.

IMPORTANT: Excessive volume may cause the on-hold audio to shut off during

playback.

Deactivating hold music manually

If, for any reason, the hold music is activated inadvertently, it can be deactivated by

pressing any key on your phone's dial pad.

Phones with "speakerphone" or "mute" functions

Telephones with "speaker phone" or "mute" function can fool the unit into thinking that

the line is on hold. If this occurs press any key on your phone's dial pad to deactivate the

music. Pressing a key will deactivate the feature for the remainder of the call.

We were just wondering

It’s been awhile…actually quite awhile since you sent in your product’s

registration form. Sending in your registration form was the first of

three steps in getting your custom on-hold message production about

your business.

Don’t feel like the Lone Ranger

When you sent in your registration you probably had every intention of

sitting down and putting together you script…tomorrow. Don’t feel

bad; thousands of well-intentioned On-Hold Plus customers like your

self have never made it past first base.

We know that the prospect of an affordable, immediate opportunity to

promote specials, establish corporate identity, and educate your

customers about new products and services probably has you

paralyzed with guilt. We’ll, we can help you loose the burdensome

cloak of guilt and create a custom on-hold audio presentation for your

company all at the same time! Yeah, we’re that good.

The cold harsh reality

If you’re like most busy professionals, you simply don’t have the time

to devote to one more project. Hey, no worries – with our Custom

Deluxe Option, we’ll write your script for you! So there’s really no

reason to put it off any longer…and better yet, we’ll let you apply the

value of the custom production certificate that came with your unit

toward this special “let’s get the darn thing done now” production

package.

But wait there’s more

In the great tradition of the “Gunsu knife” we’ll throw in one extra

goodie. Purchase a deluxe special “let’s get the darn thing done now”

production package by _______, we’ll do a special holiday version of

your production (a $50 value) absolutely free!

The gigs up

Give us a call; today, not tomorrow (we’ve already been through this

“

tomorrow” thing and we both know that it just doesn’t work.) and

well help you through this difficult time, but with much less tongue in

cheek and sarcasm.

You can reach us at production services at 800-839-7277…it will be

the highlight of your week (maybe even your year if you don’t get out

much!)

A B

TEHMA

P4/2

NOTE

The wiring in the handsets of

GE 9450 and GE 9460 phones is

reversed and your TEHMAs will

require a special crossover

cable to work.

Please contact IntelliTouch

at 800-839-7277 and these

cables will be rushed to you

at no charge.

GE 2-9450 & 2-9460 Phones

OHP 4500 User Manual

Other Functions

Remote Trigger

Location -- rear panel

Connection -- 2.5 mm mini jack

Operation -- By connecting a momentary switch to this jack, the unit will play

audio content from memory when triggered. Content will play through once

and then reset, ready for next trigger sequence.

AUX In

Location -- rear panel next to "TRIGGER" jack

Connection -- 3.5 mm mini jack

Operation -- Connect audio cable from the "LINE OUT" or "headphone out" jack

of any external audio source to the "AUX IN" jack.

Additional Memory

The OHP 4500 comes standard with 8 minutes of flash memory which can be

expanded to 16, 24 or 32 minutes. Memory modules can be placed into 3

available memory expansion slots located on the circuit board. Memory slots are

accessed by removing the 5 screws on the bottom of the unit.

Settings

Impedance Switch

Location -- right side of unit

Operation -- Most telephone systems prefer an 8 ohm output. If you are working

with an older phone system, the 600 ohm setting may be preferable.

Speaker Button

Location -- left top, located below the "REC" button

Operation -- Push "SPEAKER" button to listen to program playing from digital

memory. Push "SPEAKER" button again to turn off speaker.

Audio being recorded plays through speaker, regardless of speaker switch position.

Speaker switch position has no effect on "AUDIO OUT" playback.

Volume Control

Location -- rear panel

Operation -- controls output level of "AUDIO OUT" jack. To adjust, turn control

knob clockwise to increase volume. Set proper volume level by calling in from a

phone close to the unit (or cell phone) and having your call placed on hold.

Power Switch

Location -- rear panel

Operation -- turns power on or off. When power is on, LCD is illuminated.

Cordless Phone Set-up

step

For true "hold button activation" of on-hold audio, each cordless phone requires the

use of a telephone headset (not included) in conjunction with a "hold music activator".

Two hold music activators and headset adapter cables have been included in your

package. If you require additional activators for other phones, contact your

reseller or visit www.onholdplus.com to purchase them on-line. Most phones

without activators are able to engage the hold music feature by pressing the **

(star key twice) on the telephone keypad and then (optionally) immediately pressing

the HOLD button on the phone.

Telephone Extension Hold Music Activators (TEHMA)

Cordless telephone connection

Using the "cordless phone adapter cable (male)," plug the end of the cable with

the phone connector into the jack on the hold music activator marked “B”.

Connect the headphone jack side of the cable to the cordless phone’s headset jack.

Using the "cordless phone adapter cable (female)" plug the phone connector side of

the cable to the end of the hold music activator marked "A" and then plug the

headset to the other side of the connector cable.

System test (if test fails, see troubleshooting guide)

From any phone in the office with a "hold music activator" and a headset

attached, dial the phone number of another phone (a cell phone works well).

Place the call on-hold using the HOLD button on the telephone.

Return to call and confirm that the on-hold audio was present on the line while

on-hold.

Using the volume control on the rear of the unit, adjust the volume to proper level.

IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.

Deactivating hold music manually

If for any reason the hold music is activated inadvertently, it can be deactivated by

pressing any key on your phone's dial pad.

cordless phones

A B

TEHMA

P4/2

REC

SPEAKER

used to initiate manual

recording function

RECORD

turns speaker on/off

SPEAKER

allows selection between 8

or 600 ohm output

IMPEDANCE

displayed when audio is

being recorded to memory

Record Mode Indicator

displayed when unit

is playing

Playback Indicator

displays available

recording time during

programming

Memory Available

displays program length and

running time of program

during playback

Program Length

Player Controls & LCD Display

Controls & Functions

TRIGGER

12V DC

AUDIO IN AUDIO OUT

1/2/3

PHONE LINES

3/4

VOLUME

POWER

OFF

Player Operation

Playback

Playing Audio Stored in Memory

By default, the unit is always in "playback" mode. When unit is playing, the LCD will

display a running time and the segments on the speaker icon will move.

Playback After Power Loss

If power to the unit is lost, the unit will resume playback as soon as power is reapplied.

The unit retains its recorded content after power loss.

Recording

Auto Recording

A special software program called MessageStudio has been included in your package

which allows you to make your own on-hold message productions. Each production made

with MessageStudio will include specially encoded sync tones which will automatically

start and stop the recording process on the OHP 4500. These tones will not be recorded.

To record from other CDs or music sources, see "Manual-Recording" section below.

Beginning Auto Recording

To begin recording using MessageStudio software, simply click the "Play Mix" button on

the MessageStudio Player software screen (see page 8 for instructions on how to create your

production). A start tone will be heard and the unit will begin recording automatically.

When finished, a short series of tones will signal the unit to stop recording. After

recording, the unit automatically returns to active play mode.

NOTE: During recording, the LCD will display a moving arrow from the CD icon to the

memory chip icon. You will hear what is being recorded through the built-in preview

speaker. When recording is finished, and playback begins, the counter on the LCD will

display a running playback time.

IMPORTANT: To avoid inadvertent erasure of stored audio program, remove "Connector

Cable" from the OHP 4500's "AUX IN" jack when recording is finished.

Manual Recording

1. Insert 3.5 mm mini plug into the jack marked "AUX IN".

2. Press the "REC" button to begin recording.

3. Begin playback of your external source.

4. When finished, press "REC" button again to stop recording.

OPERATION -- Once "REC" button is pressed, the unit will begin recording the content of

external audio source into the unit's digital memory. During the recording process, the

audio being recorded to memory will be heard through the speaker.

NOTE: The "REC" button is only active when the 3.5 mm mini plug is connected to the

"AUX IN" jack.

OHP 4500 User Manual

Recording Set-up

Connection to External Source for Recording

Plug provided audio cable into "speaker out" or "audio out" jack of your

computer's sound card or connect to the "headphone" jack of your PC's

speakers (if available).

NOTE: If using CD or tape player for recording audio content, connect to the

headphone jack of the tape or CD player.

Plug other end of audio cable to "AUX IN" jack on the unit.