Panasonic DBS Caller ID Operating instructions

DBS CALLER ID
INSTALLATION
AND OPERATION
Panasonic
PanasonicPanasonic
Panasonic®
®®
®
Please read these instructions completely before operating this unit.
Section 510
Issued April 2000
Part Number 550X03401
© Panasonic Telecommunication Systems Company. All rights reserved.
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The contents of this manual are subject to change without notice and
do not constitute a commitment on the part of Panasonic
Telecommunication Systems Company (PTSC). Every effort has
been made to ensure the accuracy of this document. However, due to
ongoing product improvements and revisions, Panasonic cannot
guarantee the accuracy of printed material after the date of
publication nor can it accept responsibility for errors or omissions.
Panasonic will update and revise this document as needed.
The software and hardware described in this document may be used
or copied only in accordance with the terms of the license pertaining
to said software or hardware.
Reproduction, publication or duplication of this manual, or any part
thereof, in any manner, mechanically, electronically, or
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Telecommunication Systems Company (PTSC).
© Copyright 2000 by Panasonic Telecommunication Systems
Company
All rights reserved.
Warning: This service information is designed for
experienced repair technicians only and is not
designed for use by the general public. It does not
contain warnings or cautions to advise non-technical
individuals of potential dangers in attempting to ser-
vice a product. Products powered by electricity should
be serviced or repaired only by experienced profes-
sional technicians. Any attempt to service or repair
the product or products dealt with in this service infor-
mation by anyone else could result in serious injury or
death.

Issued April 2000 iii
Contents
About this Manual
Overview.............................................................................................v
Related Documents .............................................................................v
Chapter 1. An Introduction to Caller ID
Overview ........................................................................................ 1-3
A Definition of Caller ID.......................................................... 1-3
How the DBS Receives and Processes Caller ID.....................1-3
Overview of DBS Caller ID Features ......................................1-4
Pre-Installation Requirements ........................................................ 1-6
Hardware and Software Requirements .................................... 1-6
Ordering Caller ID ................................................................... 1-6
Chapter 2. Installation and Programming
Installation....................................................................................... 2-3
Programming .................................................................................. 2-5
General Caller ID Setup ...........................................................2-5
Flexible Display of Caller ID Information ...............................2-5
Call Log Indication Key ...........................................................2-6
Call Log .................................................................................... 2-7
Caller ID Auto DISA Programming.........................................2-8
Chapter 3. Operation
Descriptions of DBS Caller ID Features.........................................3-1
Caller ID Display...................................................................... 3-1
Flexible Display of Caller Information..................................... 3-2
Caller ID Call Log....................................................................3-3
Caller ID via SMDR................................................................. 3-8
Caller ID/Auto DISA................................................................ 3-8

iv Issued April 2000
Contents
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Issued April 2000 v
About This Manual
Overview
This manual provides an overview of Caller ID, along with
installation, programming, and operation instructions. The
following table summarizes each chapter contained in this
manual.
Related Documents
For general instructions on DBS hardware installation, see
Installation (Section 300). For an introduction to DBS
programming, see Programming Guidance (Section 400).
Section Title Purpose
Chapter
1Introduction to Caller ID Provides an overview of Caller ID,
plus information on pre-installation
requirements.
Chapter
2Installation
and Program-
ming
Provides step-by-step instructions on
installing the Caller ID card and sum-
marizes the programs that are essen-
tial to Caller ID operation.
Chapter
3Operation Describes how end users can view and
access Caller ID data on their display
phones.

vi Issued April 2000
About This Manual
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Issued April 2000 1-1
Chapter 1. An Introduction to Caller ID
This chapter provides an overview of Caller ID, plus information on
pre-installation requirements.
The following table summarizes the topics contained in this chapter.
Topic Page
Overview 1-2
A Definition of Caller ID 1-2
How the DBS Receives and Processes Caller ID 1-2
Overview of DBS Caller ID Features 1-3
Pre-Installation Requirements 1-5
Hardware and Software Requirements 1-5
Ordering Caller ID 1-5

Overview
1-2 Issued April 2000
Overview
A Definition of Caller ID
Caller ID (CID), a service offered by local central offices, sends
calling number information from the local CO to the DBS. Users who
have display telephones can see CID information as incoming calls
ring at their extension and can have access to previous calls via the
call log feature.
The type of calling number information transmitted to the DBS
depends on whether single-data or multiple-data format is used.
Single-data format supplies the date, time, and calling number to the
DBS. Multiple-data format supplies the date, time, calling number,
and calling name. Though the DBS receives the date and time with
both formats, it does not transmit this information to individual key
phones. The DBS has its own internal timer.
Note: Caller ID refers to calling party information transmitted
through local central offices only. Calling party information
transmitted from interexchange carriers (IXCs) uses a different
format known as Automatic Number Identification (ANI). ANI is
not supported by the DBS at this time. Also, single data and multiple
data may be marketed by different names depending on the local
operating telephone company.
How the DBS Receives and Processes Caller ID
Caller ID data is transmitted to the DBS between the first and second
incoming rings.
The Caller ID card (VB-43551) and L-TRK card (VB-43511A)
collect the data and distribute it to the appropriate extension via the
CPC card.
Since Caller ID data is not sent to the DBS until after the first ring, the
DBS waits approximately 4 seconds after the detection of the first
incoming ring to allow time for collecting Caller ID data and

Overview
Issued April 2000 1-3
processing before it rings the appropriate extension and sends the
Calling ID data for display.
The DBS processes Caller ID as follows:
• The CO sends a Caller ID call to the CID card/loop-start trunk.
• The CID card begins collecting the Caller ID data 30 ms after
the initial incoming ring ends.
• The loop-start trunk sends a signal to the CPC card indicating
that a call is coming in.
• When the CPC card receives the incoming call notification, it
lights the FF key(s) for the trunk red.
• The Caller ID data is transmitted to the CPC card.
• The CPC card then transmits the Caller ID call and data to the
appropriate digital extension. The FF key changes to green and
the extension rings. (The trunk FF key lights red for
approximately 4 seconds before the extension receives the call.
This is due to the time required by the Caller ID data receiving
and processing steps.)
Overview of DBS Caller ID Features
This section provides an overview of the Caller ID features provided
by the DBS. A more complete description of the features and their
operation is provided in “Operation” in Chapter 3. Programming
procedures for these features can be found in “Installation and
Programming” in Chapter 2. (Not all features require programming.)
Caller ID Display
The Caller ID display shows the Caller ID number and/or name,
depending on the Caller ID format used.
Once Caller ID information is received, it can be transmitted to
another phone through call transfer, call forwarding, etc.

Overview
1-4 Issued April 2000
The following illustration shows how a Caller ID call appears on the
phone display.
Figure 1-1. Example Caller ID display.
Flexible Display of Caller Information
With the introduction of Caller ID, the DBS provides a new timer that
controls how long incoming call information is displayed.
This new timer ensures that Caller ID information is displayed long
enough to provide ample viewing time without forcing the user to
start the call record too late.
Caller ID Call Log
The Call Log keeps a record of Caller ID calls to individual key
phones. Accessing the Call Log allows users to view Caller ID calls
that have been sent to their phone.
Users can assign an FF key to flash when there are new entries in the
log. When the user presses the key to access the log, the LED turns
off.
Caller ID via SMDR
Caller ID information is transmitted to the SMDR port. Incoming
Caller ID number and name is recorded in the dialed number field.
The call type is Incoming as indicated by an “I”.
Caller ID Auto DISA
This feature provides automatic DISA dial tone based on Caller ID
information (not DISA trunk type). The purpose of the automatic
DISA dial tone is to provide easy access to the remote programming
mode through DISA.
ABC COMPANY
404-555-5512 First line: calling number (7 or 10 digits)
Second line: calling name (up to 15 characters)