On-Hold Plus OHP-7500 User manual

User Manual
Before using this unit, please read these operating instructions carefully.
Afterwards, keep them handy for future reference.
OHP 7500
Digital MP3 CD Autoload System
With Analog Line Capability
On-Hold Plus 7500
POWER
SPEAKER
12V DCUSB
ON
OFF
AUDIO OUT
IMPEDANCE
8Ω 600ΩON OFF
SD CARD
PHONE LINES
1/2/3 3/4

OHP 7500 User Manual
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OHP 7500 User Manual
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Supplied Accessories
OHP 7500 Features
Integrated CD Autoload - drop in a CD, close the lid, and the
unit automatically records the audio content from the CD to
built-in memory or SD card.
HoldTracks Audio CD - A collection of nearly 3 hours of music
in a variety of formats combined with professionally voiced
“thanks for holding” messages.
USB Connectivity - transfer MP3 or WMA files directly to
built-in flash or SD card.
On-Board Memory - unit comes with 128MB of on-board
memory and is preloaded with nearly 3 hours of music content in a
variety of styles. Choose to repeat one or all tracks.
Auto-Start After Power Interrupt - unit starts back into play
mode when power is reapplied.
Save Settings Function - save track, playback mode and volume
settings. Settings are retained even after power loss.
Digital Flash Memory - on-board memory retains
music/message content even during power loss...unit ships with
preloaded audio. Unit automatically starts in playback mode and
retains track and volume settings after power loss.
SD Memory Card Slot - upgrade the 7500's memory up to 1GB
(over 70 hours) by adding a Secure Digital Card (SD).
3-Year Warranty
Analog Line Capability - provides on-hold audio capability to
ordinary analog and KSU-less phones.
Telephone Extension Hold Music Activators - connects to
phone extensions for true "hold button activation" of the on-hold
audio function.
3 Repeat Options- unit supports repeat all, repeat all-shuffle &
repeat one track functions.
MessageStudio Software - allows user to create fully
customized on-hold audio content on a PC and then save the file
as an MP3 (analog with ID3 tag identification) for transfer to the
7500 or an SD flash memory card.
Backlit LCD Control Panel - 6-line backlit LCD panel displays
ID3 tags with descriptive track names for easy identification and
selection. Display also shows a variety of important information so
user can choose playback preferences and easily determine unit's
operational status.
Firmware Upgradeable - update the player’s firmware from a PC via
USB to the newest version by going to www.onholdplus.com/firmware.
Built-In Monitor Speaker - allows user to monitor sound with
the flip of a switch.
Wall-Wountable - unit can play while mounted in a vertical
position.
MessageStudio™ 3HoldTracks MP3 CD
6' Phone Line Cords4" handset cords Cordless phone
adapter cable (male)
Cordless phone
adapter cable (female)
Telephone Extension
Hold Music Activators
(TEHMA)
"T" Adapters USB Cable AC Adapter

OHP 7500 User Manual
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POWER
SPEAKER
12VDCUSB
ON
OFF
AUDIOOUT
IMPEDANCE
8Ω 600ΩON OFF
SD CARD
PHONE LINES
1/2/33/4
OHP 7500 User Manual
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Set-up
Plug the supplied "T adapter" into any modular phone jack which services
line 1 and 2. (This will allow you to share the phone jack with any phone
extension which you have plugged into the wall jack.)
Plug the provided phone cord into the jack marked "Line 1/2/3" on the back
of the player.
Plug the other end of the phone cord into the "T" adapter which is servicing
line 1 and 2.
REPEAT ABOVE IF LINE 3 and/or 4 ARE PRESENT.
NOTE: One OHP 7500 will provide on-hold audio capability to all phone
extensions in your office.
IMPORTANT! - Player volume adjustment
Adjust the player's volume control to the halfway point before proceeding to the
next step. Excessive volume will cause the on-hold audio to shut off during playback.
1
2
3
Connection to analog phone lines
Combined Line Connection
Lines 1 & 2 are combined in one wall jack and lines 3 & 4 are combined in another wall jack
step
1

OHP 7500 User Manual
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POWER
SPEAKER
12VDCUSB
ON
OFF
AUDIO OUT
IMPEDANCE
8Ω 600ΩON OFF
SD CARD
PHONELINES
1/2/33/4
OHP 7500 User Manual
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Set-up
USB Connection to PC
Firmware Updates
1
2
3
USB cable
Connect AC adapter to wall power outlet and connect power plug
to the jack marked 12VDC.
Plug USB cable (square socket) into the USB jack on the back panel
of the player.
Plug the other end of the USB cable (rectangular) into the USB
port on the back of the PC.
NOTE - To copy files to the player from your PC, see “Copying New
Tracks to the Player” on page 5.
Occasionally updates to the player’s firmware are made available. These
changes can include new features or bug fixes. The latest firmware updates are
available at www.onholdplus.com/firmware. Your player's firmware version is
displayed on the LCD when the player is powered on. To view the version, turn
the player off -- wait 5 seconds -- then turn the player back on, again. The
firmware version will only be shown for two seconds.
Updating firmware is a simple procedure that involves downloading a file from
the site and connecting the player from the PC to the player via the provided
USB cable. The most up-to-date firmware version along with easy step-by-step
instructions for updating the firmware are available on our site.

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step
2
corded phones
Corded Phone Set-up
For true "hold button activation" of on-hold audio, each phone extension
requires a "hold music activator". Two activators have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them online. Most phones
without activators are able to engage the hold music feature by pressing the
** (star key twice) on the telephone keypad and then (optionally)
immediately pressing the HOLD button on the phone.
Telephone Extension Hold Music Activators (TEHMA)
Corded telephone connection
Remove coiled handset cord from base of phone.
Plug short phone cord (supplied) into the "hold music activator" (side marked "B")
and the other end to phone base.
Plug end of coiled cord (connected to handset) into jack on the hold music activator
(side marked "A").
NOTE: After connecting, if you cannot hear the dial tone (handset sounds "dead"),
unplug the TEHMA and reconnect it in the opposite direction.
System test (if test fails, see troubleshooting guide)
From any phone in the office with a "hold music activator" attached, dial an outside
phone number (a cell phone works well).
Place the call on hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while on hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.
Deactivating hold music manually
If, for any reason, the hold music is activated inadvertently, it can be deactivated by pressing
any key on your phone's dial pad. Pressing a key will deactivate the feature for the
remainder of the call.
Phones with "speakerphone" or "mute" functions
Telephones with "speaker phone" or "mute" functions can fool the unit into thinking
that the line is on hold. If this occurs, press any key on your phone's dial pad to deactivate
the music. Pressing a key will deactivate the feature for the remainder of the call.
4
3
2
1
3
2
1
A B

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Cordless Phone Set-up
step
2
For true "hold button activation" of on-hold audio, each cordless phone requires the
use of a telephone headset (not included) in conjunction with a "hold music activator".
Two hold music activators and headset adapter cables have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them online. Most phones
without activators are able to engage the hold music feature by pressing the **
(star key twice) on the telephone keypad and then (optionally) immediately pressing
the HOLD button on the phone.
Telephone Extension Hold Music Activators (TEHMA)
Cordless telephone connection
Using the "cordless phone adapter cable (male)," plug the end of the cable with
the phone connector into the jack on the hold music activator marked “A.”
Connect the headphone jack side of the cable to the cordless phone’s headset jack.
Using the "cordless phone adapter cable (female), plug the phone connector side of
the cable to the end of the hold music activator marked "B" and then plug the
headset to the other side of the connector cable.
System test (if test fails, see troubleshooting guide)
From any phone in the office with a "hold music activator" and a headset
attached, dial the phone number of another phone (a cell phone works well).
Place the call on hold using the HOLD button on the telephone.
Return to call and confirm that the on-hold audio was present on the line while on
hold.
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.
Deactivating hold music manually
If, for any reason, the hold music is activated inadvertently, it can be deactivated
by pressing any key on your phone's dial pad.
cordless phones
4
3
2
1
3
2
1
A B

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Used to select repeat mode
(Repeat 1, Repeat all, Repeat all shuffle)
Also used to exit from MENU mode
REPEAT MODE
Increases and decreases
volume level
VOLUME
Used to enter MENU mode
Also used to select track
for “REPEAT 1” playback
MENU
Navigates forward and backward
through tracks in memory while
in Playback Mode
Forward/Backward Scroll
Used to begin and stop playback
Also used to store track, volume
and mode settings
PLAY/STOP
Navigates up and down
through tracks in memory while
in MENU Mode
Up/Down Scroll
Player Controls
Controls & Functions
LCD Display
indicates playback status, either
"play" (arrow) or "stop" (square)
PLAY MODE
displays continuous playback
mode selected (repeat all,
repeat shuffle, repeat one)
REPEAT MODE
displays amount of internal and
external memory in memory card slot
MEMORY
indicates that an SD card is
present in the memory slot
SD CARD
VOLUME LEVEL
bar graph displays relative
volume level
TRACK PLAYING
displays current track
selected/playing
TRACK LENGTH
displays running time and
total length of selected track
ID3 TAG
displays name of track and other
identifying information
TOTAL TRACKS
displays total number
of tracks in memory
Acoustic Elegance
HoldTracks
IntelliTouch
02:36/07:45
002/008Track:
VOL
1
Int 128MB
Ext 1GB

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Adding New Audio Using the CD Drive
The OHP 7500 will read ordinary Audio CDs and MP3 encoded CDs. Each time
you record a new CD, the audio content stored on the on-board memory will
be erased and replaced with the new audio from the CD.
Recording a CD
Place CD in the drive and close the lid.
LCD will show “CD READING” followed by “ERASING FILES.”
Recording will begin in real-time regardless of disc format (MP3 or Audio CD).
Files recorded to memory will automatically be named Track01.mp3,
Track02.mp3, etc..
When recording is completed, unit will automatically return to playback mode.
NOTE: Audio recorded via the CD drive is sampled at 96kbps. At this rate the
player can record 2 hours and 54 minutes of audio to the built-in 128 MB memory.
Recording a CD onto an SD Card
To record to an SD card, insert an SD card into the card slot on the right side of
the unit, place CD in drive, and close the lid. When an SD card is recorded, the
entire contents previously contained on the SD card is erased. After recording
to the SD card, the unit will automatically go into playback mode.
NOTE: When recording to an SD card, the program content stored on the
built-in memory is not erased. To play from the on-board memory, remove the
SD card and press the PLAY button to resume playback.
Recording Time
Recording time via the CD drive is limited to around 2 hours and 54 minutes.
This is more than enough to record an entire audio CD to built-in memory. If an
MP3 CD containing over 2 hours and 54 minutes is inserted, the player will
record as much of the CD as memory permits (2hr. 54 min. for built-in 128MB
and up to 23 hrs. and 40 min. on a 1GB SD card).
Erasing Memory
The time that it takes to erase the memory varies from a few seconds to several
minutes. The erase time is based on the number of tracks and the length of
the tracks being erased. A row of diamond icons will show the progress of the
erasure.
IMPORTANT
To prevent accidental recording of a CD, please remember to remove the CD
from the drive once recording is completed. The player is designed to
automatically record any CD in the drive to memory when the lid is opened
and closed, or when power is turned off to the unit and then reapplied.
Operation
!
1
2
3
4
!
WARNING:
Recording a CD
onto an SD card
will overwrite
the contents of
the SD card.
Make sure any
important files
are backed up!

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Operation (cont'd)
Adding New Tracks to the Player via USB (Win)
Once connected via USB, the player will show up as two removable drives (i.e.
Drive E & Drive F) in the MY COMPUTER window. The first drive will represent
the on-board memory (128 MB). The second drive represents the built-in SD
Card reader (only available if a card is inserted). The MY COMPUTER window
is where you can manage the content on your player. From this window you
can add/copy or delete files that are stored on your player.
Copying New Tracks to Your Player (Win)
Using the power switch on the back of the unit, turn the player off.
Plug the USB cable into the USB port on the back of your player.
Plug the other end of the cable into the USB port on your computer.
Turn the POWER switch to the ON position (LCD will show an icon of a
computer and a memory card with the word "READY").
Locate and select any MP3 or WMA audio file(s) or file(s).
Copy the files.
Go to "My Computer" and double click on Drive E or F.
Paste the files to the selected drive.
Turn the POWER switch on the back of player to the OFF position.
Remove the USB cable and turn the player back to the ON position.
Adding New Tracks to the Player via USB (Mac)
Once connected via USB, the player (and SD Card, if inserted) will show up
as a disc on your desktop. Copy, drag, or save the files to the drive. When
completed, drag the drive(s) to the trash to unmount.
External SD Flash Card
The player is also equipped with a slot for a Secure Digital (SD) flash card.
Files can be copied to the card by putting it into the unit and connecting
the USB cable to a PC. Alternately, files can be copied to the card by
connecting a smart media card reader to the PC's USB port and copying
files directly to the card.
Using an SD Flash Card
The player has an SD card slot located on the right side of the player. Insert
the flash card, label side up. When you insert an SD card, the files on the
card will override the built-in memory. While the card is in the unit, you
will not be able to see the tracks stored on the on-board memory.
About MP3 “ID-3 Tags”
MP3 files contain information “tags” that are displayed on the LCD (title,
artist & album). Audio files transferred via USB or played via an SD card
retain their tags. MP3 files put on a CD and recorded through the
integrated CD drive will lose their tag information.
1
2
3
4
5
6
7
8
9
10

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Playback
Playing Audio Stored in On-Board Memory or on SD Card
By default, the unit is always in "playback" mode. When unit is playing, the LCD
will display a running time and the icon will be shown on the LCD. Playback can
be stopped by pressing the PLAY/STOP button.
Moving Between Tracks
While in playback mode, you can move between tracks by pressing the
buttons on the unit.
Fast Scanning Through Tracks
While in playback mode, you can fast forward or rewind through a track by
holding the or button. When in Fast Scan Mode or will be
displayed in the upper left of the LCD window.
Playback Modes
The player is set to the Play mode as a default. You may stop playback by pressing
PLAY/STOP. Using the button, you can select from one of three modes. The
"repeat" icon in the LCD will show which mode you are in:
Repeat all tracks in order
Repeat all tracks in a random order
Repeat the current track only
Selecting a Single Track for Playback
Press the MENU button (LCD will display track names).
Use the up/down arrows to navigate to the desired track.
Press the MENU button to select the track (a will appear next to the selected track ).
Press the mod button to return to playback -- the display will show
Saving Your Playback Settings
The unit can save volume level, repeat function, and track selection settings. To
save settings follow these steps:
Press PLAY/STOP button once to stop playback.
Press and hold PLAY/STOP again until the LCD shows “SETTING SAVED.”
Press PLAY/STOP again to resume playback.
Playback After Power Loss
If power to the unit is lost, the unit will automatically resume playback as soon as
power is reapplied. If saved, volume level, repeat function and track selection
settings are recalled as soon as power is reapplied and playback begins.
Playback Operation
1
2
3
1
2
3
4
S
1
1