OpenEye ML Series User manual

ML / MG – SERIES
CLOUD MANAGED
APPLIANCE
OPERATIONS MANUAL

33630AD 2
OpenEye ML / MG-Series Recorders
Hardware Manual
Manual Edition 33630AD – June 2017
©2017, OPENEYE
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any
purpose, except as expressed in the Software License Agreement. OPENEYE shall not be liable for
technical or editorial errors or omissions contained herein. The information in this document is
subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk
arising out of the use of this information remains with recipient. In no event shall OPENEYE be liable
for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including
without limitation, damages for loss of business profits, business interruption or loss of business
information), even if OPENEYE has been advised of the possibility of such damages or whether in an
action, contract or tort, including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the
software, are reserved to OPENEYE. Heroic Customer Service, OpenEye Web Services, ML-Series,
MG-Series, and Apex Server are registered trademarks of OPENEYE in the United States and
elsewhere; Windows is a registered trademarks of Microsoft Corporation. All other brand and
product names are trademarks or registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates information that is necessary for proper operation of the
product.
OPENEYE
Liberty Lake, WA ● U.S.A.

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IMPORTANT SAFEGUARDS
1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and
follow all the operating and other instructions.
2. Power Sources – This product should be operated only from the type of power source
indicated on the label. If not sure of the type of power supply to your home or business, consult
product dealer or local power company.
3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure
reliable operation of the product and to protect it from overheating, and these openings must
not be blocked or covered. The product should not be placed in a built-in installation such as a
bookcase or rack unless proper ventilation is provided or OpenEye’s instructions have been
adhered to.
4. Heat – The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products that produce heat.
5. Water and Moisture – Do not use this product near water. Do not exceed the humidity
specifications for the product as detailed in the Appendix section in this manual.
6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
7. Power Cord Protection – Power-supply cords should not be routed so that they are likely to
be walked on or pinched by items placed against them, paying particular attention to cords at
plugs, receptacles, and the point where they exit the product.
8. Overloading – Do not overload wall outlets; extension cords, or integral convenience
receptacles as this can result in a risk of fire or electrical shock.
9. Object and Liquid Entry Points – Never insert foreign objects into the recorder, other than the
media types approved by OpenEye, as they may touch dangerous voltage points or short-out
parts that could result in a fire or electrical shock. Never spill liquid of any kind on the product.
10. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table.
The product may fall, causing serious personal injury and serious damage to the product.
11. Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may
cause serious personal injury.
12. Burden – Do not place a heavy object on or step on the product. The object may fall, causing
serious personal injury and serious damage to the product.
13. Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken and
may cause serious personal injury and product malfunction.
14. Replaceable Batteries – CAUTION: Risk of Explosion if Battery is replaced by an Incorrect
Type. Dispose of Used Batteries According to the Instructions.
15. Grounded Outlet – This equipment shall be connected to a properly grounded outlet.
16. Outlet Location – This equipment must be installed within six feet of an easily accessible
outlet.
17. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified
service personnel under the following conditions:
•When the power-supply cord or plug is damaged.
•If liquid has been spilled, or objects have fallen into the unit.
•If the unit has been exposed to rain or water.
•If the unit does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operating instructions as an improper adjustment of
other controls may result in damage and will often require extensive work by a qualified
technician to restore the unit to its normal operation

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•If the unit has been dropped or the enclosure has been damaged.
•When the unit exhibits a distinct change in performance - this indicates a need for service.
18. Servicing – Do not attempt to service this product unless instructed to by an OpenEye
engineer. Opening or removing covers may expose the user to dangerous voltage or other
hazards. Refer all servicing to qualified personnel.
19. Replacement Parts – When replacement parts are required, be sure the service technician
has used replacement parts specified by OpenEye or have the same characteristics as the
original part. Unauthorized substitutions may result in fire, electric shock or other hazards.
20. Safety Check – Upon completion of any service or repairs to this unit, ask the service
technician to perform safety checks to determine that the unit is in proper operating condition.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product. To
ensure the integrity of this product when shipping or moving, repackage the unit as it was originally
received from OpenEye.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic
objects in contact with this product for long periods of time. They will leave marks on the finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a
malfunction.
NOTES ON LOCATING
Place the unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling
table or inclined stand.
If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the
sound may be distorted. If this happens, place the recorder away from the TV, radio, or VCR.
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth
to wipe it dry. Do not use any type of solvent, such as thinner and benzene, as they may damage
the surface of the recorder.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.

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NOTES ON MAINTENANCE
This recorder is designed to last for long periods of time. To keep the recorder always operational
we recommend regular inspection maintenance (cleaning parts or replacement). For details contact
the nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation could damage the recorder. Read the following information carefully.
Moisture condensation might occur under the following circumstances:
•When this product is brought directly from a cool location to a warm location.
•When this product is moved to a hot and humid location from a cool location.
•When this product is moved to a cool and humid location from a warm location.
•When this product is used in a room where the temperature fluctuates.
•When this product is used near an air-conditioning unit vent.
•When this product is used in a humid place.
Do not use the recorder when moisture condensation may occur.
If the recorder is used in such a situation, it may damage discs and internal parts. Remove any CD
discs, connect the power cord of the recorder to the wall outlet, turn on the recorder, and leave it for
two to three hours. After two to three hours, the recorder will warm up and evaporate any moisture.
Keep the recorder connected to the wall outlet and moisture will seldom occur.
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN
OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICINGTO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

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EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user
to the presence of un-insulated "dangerous voltage" within the product enclosure that may be of
sufficient magnitude to constitute a risk of electric shock to persons.
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
EN 55022 Class A Notice
WARNING
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

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Standard Warranty
OpenEye warrants all new products to be free from defects in workmanship and material under
normal use for a period of two years after the date of purchase. Any defective product that falls
under this warranty will, at OpenEye's discretion, be repaired or replaced at no additional charge.
OpenEye may elect to replace defective products with new or factory reconditioned products of
equal or greater value. Repairs made necessary by reason of misuse, alteration, normal wear, or
accident are not covered under this warranty.
Exceptions to this are listed below:
•Three Years on all Digital Recorders
•Three years on all analog fixed cameras
All products shall be covered by a one year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days from
the date of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other warranties by
OpenEye express and implied, including without limitation the warranties of merchantability and
fitness for a particular purpose. Under no circumstances will OpenEye be liable for any
consequential, incidental, special or exemplary damages arising out of or connected with the sale,
delivery, use or performance of the product, even if OpenEye is apprised of the likelihood of such
damages occurring. In no event shall OpenEye liability exceed the purchase price of the product.
This warranty gives you specific legal rights and you may also have other rights which vary from
state to state or country to country.
*Requires corresponding security deposit. Advanced Replacement limited to components only
outside of the USA and Canada.
28574AG
For the most up to date information visit www.openeye.net.

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TABLE OF CONTENTS
Introduction ...................................................................................................................................... 9
Product Description .................................................................................................................................... 9
Features.................................................................................................................................................... 10
Controls and Connections ........................................................................................................................ 11
ML / MG-Series Front Panel .................................................................................................................. 11
ML-Series Rear Panel (8 / 16 Channel) .................................................................................................. 11
MG-Series REar Panel ........................................................................................................................... 11
Getting Started ............................................................................................................................... 12
Box Contents............................................................................................................................................ 12
Keyboard Setup........................................................................................................................................ 13
Mouse Setup ............................................................................................................................................ 13
Monitor Setup ........................................................................................................................................... 14
Connecting a Camera Using a PoE Port (ML-Series Only)......................................................................... 14
Sensor / Relay Card.................................................................................................................................. 15
Setting Up the Recorder for the First Time ................................................................................................ 16
Operating your Recorder ................................................................................................................. 17
Turning on the Recorder ........................................................................................................................... 17
Turning Off the Recorder........................................................................................................................... 17
Reimaging Your Apex Server Recorder ..................................................................................................... 17
Specifications ................................................................................................................................. 18

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INTRODUCTION
PRODUCT DESCRIPTION
The OpenEye ML-Series and MG-Series network video recorders are designed to be a cornerstone
of a surveillance system integrated into the OpenEye Web Services (OWS) platform. OWS offers
centralized user management, single sign-on convenience, mobile apps and a Web client that allows
for easy remote connection to your recorders. With OWS, you have easy access to high definition
video anytime, anywhere. Using technologies such as NAT Traversal and Web relay, OWS makes it
easier than ever to navigate complex networks and access recorders from your PC or mobile device.
To make setup and operation easier, OpenEye ML-Series and MG-Series network video recorders
eliminate the need for port forwarding using OWS. There is no need to write, remember, or type IP
addresses and other network information for remote connections. Simply enable OWS on your
recorder, and then connect using the OWS Web Client to manage recorder configurations and user
access.
OpenEye ML-Series and MG-Series network video recorders are the hardware cornerstone of an
OWS-enabled video surveillance system. Available in 4, 8, or 16 channel models (up to 32 channels
MG-series only), the ML-Series and MG-Series recorders can connect with OpenEye or ONVIF
cameras.
To learn more about the ME model recorder or the rest of OpenEye’s M-Series recorder lineup visit
www.openeye.net.

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FEATURES
OpenEye Apex Server ML-Series and MG-Series recorders include the following features:
•Fully integrated with OpenEye Web Services (OWS)
•Complete remote operation and administration with Web Connect
•Plug-n-Play operation via ONVIF on PoE models
•8 and 16 channel model on-board PoE (ML-model only)
•Configuration wizard for quick setup
•Solid-state boot drives
•Remote software updates with no need to be on-site
•Advanced cyber security including multi-factor authentication for remote access
•Online User management via OWS
•Cloud video export and sharing
•Cloud-based health monitoring and reporting with real time alerts
•Support for all major Windows and Mac browsers with no plug-ins to install

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CONTROLS AND CONNECTIONS
ML / MG-SERIES FRONT PANEL
ML-SERIES REAR PANEL (8 / 16 CHANNEL)
MG-SERIES REAR PANEL
Relay
COM
Alarm
I/O Block
Client
NIC
Camera
NIC
USB 3.0
HDMI
DVI-I
Audio
In/Out
Power Supply
Power
On/Off
Switch
Keyboard and
Mouse USB
Relay
COM
PoE Switch
Reset
PoE
Connectivity
Indicators
PoE IP
Camera Ports
Alarm
I/O Block
Power
On/Off
Switch
Power Supply
Client
NIC
Camera
NIC
Keyboard and
Mouse USB (2.0)
USB 3.0
HDMI
DVI-I
Audio
In/Out
USB 3.0

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GETTING STARTED
BOX CONTENTS
OpenEye Apex Server ML / MG-Series recorders come with a power cord, keyboard, mouse, rack
mount installation kit, alarm I/O block, and a recovery USB. A QuickStart guide and other necessary
documentation are also included. Identify the following components to make sure everything has
been properly included with your new recorder. If any of the following items are missing, contact the
dealer to arrange a replacement.
OE-ML or OE-MG Apex Recorder
Power Cord
Keyboard and Mouse
Recovery Instructions
and Recovery USB
Rack Mount Installation Kit
Alarm I/O Block
QuickStart Guide

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KEYBOARD SETUP
To attach the keyboard, connect the keyboard to a USB port located on the back of the recorder.
MOUSE SETUP
To attach the mouse to your recorder, connect the mouse to a USB port located on the back of the
machine.
In this manual:
Click means to position the mouse cursor over an item and to single click the left button.
Right click means to position the mouse cursor over an item and to single click the right button.
Double-click means to position the mouse cursor over an item and to click the left button twice.
Select means to position the mouse cursor over a radio button, checkbox, or list item and click on
it.
The scroll wheel in between the two buttons is used for added navigation functionality. By moving
the wheel with index finger (scrolling), quickly move through multiple pages, lines, or windows. The
wheel may also function as a third button allowing the user to quickly click or double-click an icon or
a selected item.
Right Button
Scroll Button / Third Button
Left Button

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MONITOR SETUP
These connections are available to connect a monitor:
HDMI Output To TV / Digital Display
DVI-I Output To TV / Digital Display
DVI-I to VGA Output
(via adapter) To TV / Digital Display
Attach the monitor(s) to the rear of the recorder using the cable supplied by the monitor
manufacturer. Refer to the monitor manual for detailed information on how to setup and use it.
Note The monitor must be capable of a minimum screen resolution of 1024x768 and support 32 bit
color.
CONNECTING A CAMERA USING A POE PORT (ML-SERIES ONLY)
The ML-Series Apex Server recorder is equipped with an on-board Power over Ethernet (PoE)
switch for use with PoE IP cameras. PoE cameras are to the recorder using the PoE switch and
begin displaying video immediately with no manual configuration required.
Connect one end of the CAT 5 Ethernet cable to the RJ-45 connector of the camera and the other
end of the cable to the network switch or recorder.
Note If you are connecting the camera directly to a recorder, a crossover cable is necessary for most
configuration.
Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit, check the LAN
connection.
The Orange activity light flashes to indicate network activity.
The Green link light indicates a good network connection.

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SENSOR / RELAY CARD
Sensor
1
Sensor
3
Ground
Sensor
2
Sensor
4
Relay
1
Relay
2
Relay
3
Relay
4
Ground
1
Ground
2
Ground
3
Ground
4

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SETTING UP THE RECORDER FOR THE FIRST TIME
1. Plug the supplied power cord into the recorder. Do NOT connect the power cord to a power
source at this time.
2. Connect the network cable intended for remote connection to the Client NIC.
Note The Camera NIC is intended for use with a dedicated camera network.
Note The MG-Series Apex recorder does not have Power over Ethernet ports. For these models, use
the Camera NIC to connect a camera network.
3. Connect the supplied keyboard and mouse using the rear USB ports.
4. Connect a monitor using the HDMI or DVI-I ports.
5. Connect the cameras to PoE ports, if available.
6. Connect the power cord to a power source, and then turn the recorder ON.
7. Log in to the Apex Server recorder using the default credentials:
Username: admin
Password: 1234
8. Follow the Setup Wizard to complete basic setup of your system.

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OPERATING YOUR RECORDER
TURNING ON THE RECORDER
1. Turn on the monitor connected to your recorder.
2. Use the power switch on the rear of the recorder to turn the recorder On.
3. The recorder will run a series of self-tests. If asked to respond to any messages, follow the
instructions carefully.
Startup is complete when the Apex Server software is finished loading and displays the main login
screen.
TURNING OFF THE RECORDER
1. Click Setup, and then click Power Off / Restart.
2. Click Power Off.
REIMAGING YOUR APEX SERVER RECORDER
1. Insert the Recovery USB drive into an available USB port, and then restart the recorder. For
faster completion, it is recommended to insert the USB drive into a USB 3.0 port.
2. If the USB does not auto boot into the Recovery menu, then restart the NVR and immediately
press the F12 key on the keyboard until the Boot Device Menu appears on the screen.
3. Select the UEFI: USB “device name” option, and then press Enter.
4. When the System Recovery window appears, click Continue, and then click Ok.
5. Choose the re-image option. The Conditional Re-image will erase the OS and all settings, but
retain video data. The Complete Re-image will erase all settings and data on the primary drive.
6. Type the unit serial number found on the back or side of the unit.
7. Accept the warning message, and then click Continue.
8. Upon successful completion, click Finish, and then remove the USB drive.
Note It is very important to remove the USB drive after the re-imaging process is complete, otherwise
the NVR may not boot properly.
Note Call OpenEye Support at 888-542-1103, option #2, for more information regarding the re-
imaging process.

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SPECIFICATIONS
OE-ML08
OE-ML16
OE-MG
RECORDING
Max IP Channels
8
16
32
Max IPS Per Channel
30IPS (dependent on IP camera settings)
Recording Resolutions
Up to 4K (dependent on IP camera settings)
Recording Rate
Up to 250Mbps
Maximum Display Resolution
1080p
Image Compression
H.264
CONNECTIONS
Audio Outputs
IP Audio support
Video Outputs
2 x HDMI / 1 x DVI-I; maximum one monitor support
Alarm Sensor Inputs
4 x Form A contacts
Digital Relay Outputs
4 x Form A contacts
USB Ports
Front: 2 x USB 3.0 Rear: 2 x USB 2.0 / 4 x USB 3.0
SOFTWARE
Video Signal Loss Detection
Yes
Console Live View
16 Channels
Client Side Live View
16 Channels
32 Channels
Global Search
16 Channels
32 Channels
Motion Detection
Server side only (Adjustable Sensitivity, Custom Grid)
Remote Operation
Command Station (desktop VMS client) / Thin (web) Client / Mobile Apps
User Management
Local or web based user permissions and account management
Recording Mode
Continuous / Motion / Continuous + Motion
Playback Search
Multi-channel playback (1, 4, 9, 16) / Calendar / Timeline / Thumbnail
Clip Backup
Cloud / USB / DVD±RW (optional)
Digital Signature Support
MP4
Web Connect
Yes
Operating System
Linux (standard) / Windows (optional)
GENERAL
Network
Dual GbE NICs
Keyboard and Mouse
Included
DVD Drive
Optional
Power Supply
300W (100V-240V Auto Switching)
Maximum Power
Consumption
260W 110W
Operating Temperature
Range
Max Operating Temperature: 104 ºF (40 ºC)
RECORDER
OS Drive Configuration
SSD
Storage Configuration
Up to 12TB
Up to 24TB
Dimensions
W: 17.25 x H: 3.75 x D: 9.625in
(428 x 92.25 x 244.475mm)
Rack Mount
Rack mount installation kit included
Certification
cULus
Warranty
3 year, 1 year advanced replacement

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www.openeye.net
509-232-5261
© 2017 OpenEye
All rights reserved. No part of this publication may be reproduced by any means without written
permission from OpenEye. The information in this publication is believed to be accurate in all
respects. However, OpenEye cannot assume responsibility for any consequences resulting from the
use thereof. The information contained herein is subject to change without notice. Revisions or new
editions to this publication may be issued to incorporate such changes.