OpenEye MV Series User manual

MV – SERIES
CLOUD-MANAGED
APPLIANCE
HARDWARE MANUAL

37664AA 2
OpenEye MV-Series Cloud-Managed Appliance
Hardware Manual
Manual Edition 37664AA – May 2021
©2021, OPENEYE
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose,
except as expressed in the Software License Agreement. OPENEYE shall not be liable for technical or
editorial errors or omissions contained herein. The information in this document is subject to change
without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any
direct, consequential, incidental, special, punitive, or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of business information),
even if OPENEYE has been advised of the possibility of such damages or whether in an action, contract or
tort, including negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. Heroic Customer Service,
OpenEye Web Services, MV-Series, and Apex Server are registered trademarks of OPENEYE in the United
States and elsewhere; Windows is a registered trademark of Microsoft Corporation. All other brand and
product names are trademarks or registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
Note Text set off in this manner indicates information that is necessary for proper operation of the
product.

37664AA 3
OPENEYE
Liberty Lake, WA ●U.S.A.
IMPORTANT SAFEGUARDS
1. Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow
all the operating and other instructions.
2. Power Sources – This product should be operated only from the type of power source indicated on
the label. If not sure of the type of power supply to your home or business, consult product dealer or
local power company.
3. Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliable
operation of the product and to protect it from overheating, and these openings must not be blocked
or covered. The product should not be placed in a built-in installation such as a bookcase or rack
unless proper ventilation is provided or OpenEye’s instructions have been adhered to.
4. Heat – The product should be situated away from heat sources such as radiators, heat registers,
stoves, or other products that produce heat.
5. Water and Moisture – Do not use this product near water. Do not exceed the humidity specifications
for the product as detailed in the Appendix section in this manual.
6. Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
7. Power Cord Protection – Power-supply cords should not be routed so that they are likely to be walked
on or pinched by items placed against them, paying particular attention to cords at plugs, receptacles,
and the point where they exit the product.
8. Overloading – Do not overload wall outlets; extension cords, or integral convenience receptacles as
this can result in a risk of fire or electrical shock.
9. Object and Liquid Entry Points – Never insert foreign objects into the appliance, other than the media
types approved by OpenEye, as they may touch dangerous voltage points or short-out parts that could
result in a fire or electrical shock. Never spill liquid of any kind on the product.
10. Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table. The
product may fall, causing serious personal injury and serious damage to the product.
11. Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious
personal injury and serious damage to the product.
12. Replaceable Batteries – CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type.
Dispose of Used Batteries According to the Instructions.
13. Grounded Outlet – This equipment shall be connected to a properly grounded outlet.
14. Outlet Location – This equipment must be installed within six feet of an easily accessible outlet.
15. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service
personnel under the following conditions:
•When the power-supply cord or plug is damaged.
•If liquid has been spilled, or objects have fallen into the unit.
•If the unit has been exposed to rain or water.
•If the unit does not operate normally by following the operating instructions. Adjust
only those controls that are covered by the operating instructions as an improper

37664AA 4
adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the unit to its normal operation
•If the unit has been dropped or the enclosure has been damaged.
•When the unit exhibits a distinct change in performance - this indicates a need for
service.
16. Servicing – Do not attempt to service this product unless instructed to by an OpenEye engineer.
Opening or removing covers may expose the user to dangerous voltage or other hazards. Refer all
servicing to qualified personnel.
17. Replacement Parts – When replacement parts are required, be sure the service technician has used
replacement parts specified by OpenEye or have the same characteristics as the original part.
Unauthorized substitutions may result in fire, electric shock or other hazards.
18. Safety Check – Upon completion of any service or repairs to this unit, ask the service technician to
perform safety checks to determine that the unit is in proper operating condition.
NOTES ON HANDLING
Please retain the original shipping carton and/or packing materials supplied with this product. To ensure
the integrity of this product when shipping or moving, repackage the unit as it was originally received
from OpenEye.
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic objects
in contact with this product for long periods of time. They will leave marks on the finish.
The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.
NOTES ON LOCATING
Place the unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or
inclined stand.
If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the sound may
be distorted. If this happens, place the appliance away from the TV, radio, or VCR.
NOTES ON CLEANING
Use a soft dry cloth for cleaning.
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe
it dry. Do not use any type of solvent, such as thinner and benzene, as they may damage the surface of
the appliance.
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.

37664AA 5
NOTES ON MAINTENANCE
This appliance is designed to last for long periods of time. To keep the appliance always operational we
recommend regular inspection maintenance (cleaning parts or replacement). For details contact the
nearest dealer.
NOTES ON MOISTURE CONDENSATION
Moisture condensation could damage the appliance. Read the following information carefully.
Moisture condensation might occur under the following circumstances:
•When this product is brought directly from a cool location to a warm location.
•When this product is moved to a hot and humid location from a cool location.
•When this product is moved to a cool and humid location from a warm location.
•When this product is used in a room where the temperature fluctuates.
•When this product is used near an air-conditioning unit vent.
•When this product is used in a humid place.
Do not use the appliance when moisture condensation may occur.
If the appliance is used in such a situation, it may damage discs and internal parts. Remove any CD discs,
connect the power cord of the appliance to the wall outlet, turn on the appliance, and leave it for two to
three hours. After two to three hours, the appliance will warm up and evaporate any moisture. Keep the
appliance connected to the wall outlet and moisture will seldom occur.
WARNING
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR
MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

37664AA 6
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of un-insulated "dangerous voltage" within the product enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
EN 55022 Class A Notice
WARNING
This is a class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.

37664AA 7
Standard Warranty
OpenEye warrants all new products, purchased through authorized OpenEye resellers & Distributors, to be
free from defects in workmanship and material under normal use for a period of two years after the date
of purchase. Any defective product that falls under this warranty will, at OpenEye's discretion, be repaired
or replaced at no additional charge. OpenEye may elect to replace defective products with new or factory
reconditioned products of equal or greater value. Repairs made necessary by reason of misuse, alteration,
normal wear, or accident are not covered under this warranty.
Exceptions to this are listed below:
1. Three years on all Digital Appliances
2. Three years on all analog and IP fixed cameras
All products shall be covered by a one-year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days from the date
of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other warranties by
OpenEye express and implied, including without limitation the warranties of merchantability and fitness
for a particular purpose. Under no circumstances will OpenEye be liable for any consequential, incidental,
special or exemplary damages arising out of or connected with the sale, delivery, use or performance of
the product, even if OpenEye is apprised of the likelihood of such damages occurring. In no event shall
OpenEye liability exceed the purchase price of the product.
This warranty gives you specific legal rights and you may also have other rights which vary from state to
state or country to country.
This warranty does not apply to products purchased through unauthorized sales channels.
*Requires corresponding security deposit. Advanced Replacement limited to components only outside of the
USA and Canada.
28574AJ
For the most up to date information visit openeye.net.

37664AA 8
TABLE OF CONTENTS
INTRODUCTION ................................................................................................................................... 9
Product Description........................................................................................................................... 9
Features.......................................................................................................................................... 10
Controls and Connections ............................................................................................................... 11
MVX-Series Rear Panel...............................................................................................................................11
MVX08/16-Series Rear Panel.....................................................................................................................11
MV Front Panel ...........................................................................................................................................11
Power, Status and Network Lights ................................................................................................... 12
GETTING STARTED ............................................................................................................................ 13
Box Contents .................................................................................................................................. 13
Keyboard Setup............................................................................................................................... 14
Mouse Setup................................................................................................................................... 14
Monitor Setup ................................................................................................................................. 15
Connecting Cameras Through the Camera Network ......................................................................... 16
Setting Up the Appliance for the First Time...................................................................................... 17
Default Username & Password ........................................................................................................ 17
Connecting a Camera Using a built-in PoE Port................................................................................ 18
OPERATING YOUR APPLIANCE .......................................................................................................... 19
Turning Off the Appliance................................................................................................................ 19
Reimaging Your Apex Appliance...................................................................................................... 19

37664AA 9
INTRODUCTION
PRODUCT DESCRIPTION
The OpenEye MV-Series is a compact and cost-effective cloud-managed video recording appliance with
an optional integrated PoE switch for single cable, plug-n-play, IP camera installation. MV-Series
appliances support up to a maximum of 24 recording channels per appliance, and a maximum 100Mbps
of recording throughput. Models are available with 8 or 16 integrated PoE ports, or customers can choose
their own switch hardware and select the non-PoE model with dedicated camera NIC. The MV-Series is
ideal for installations where users want an added layer of security, or want to limit the impact of IP video
bandwidth on their primary network by isolating cameras to the integrated PoE switch or dedicated
camera NIC on non-PoE models. MV-Series appliances with integrated PoE ports allow users to view per
port diagnostics and power consumption, as well as power cycle ports for remote troubleshooting before
a site visit. NDAA compliant with up to 20TB of internal storage, the MV-Series features a sleek, low
profile 1U chassis with optional rack mounts, and is capable of supporting up to 24 channels of recorded
video per system.
To learn more about the MV-Series appliance or the rest of OpenEye’s M-Series appliance lineup visit
openeye.net.

37664AA 10
FEATURES
OpenEye MV-Series appliances include the following features:
•Optional Built-in PoE switch
•Plug n’ Play Installation
•Compact Chassis
•Dedicated OS Drive
•2-Drive Capacity up to 20TB
•Recording rate up to 100Mbps
•Quiet Operation Suitable for Office Installations
•Rack Mountable
•NDAA Compliant

37664AA 11
CONTROLS AND CONNECTIONS
MVX-SERIES REAR PANEL
MVX08/16-SERIES REAR PANEL
MV FRONT PANEL
Reset
Button
USB
HDMI®
Client
Network Port
Camera
Network Port
Power
Input
USB
HDMI®
Power
Input
Power
Switch
Reset
Button
Client
Network Port
PoE Ports
USB 3.0
Status
Net
Power

37664AA 12
POWER, STATUS AND NETWORK LIGHTS
When properly connected to a power source, the LED lights indicate the state of the appliance:
Power LED Status: Off
System Status: Booting or Powered OFF
Power LED Status: Solid Green
System Status: Powered On
Status LED Status: Off
System Status: Local Network Connection not detected
Status LED Status: Blinking Red
System Status: Local Network Connection detected but unable to reach OWS
Status LED Status: Solid Green
System Status: Successfully connected to OWS
Network LED Status: Off
System Status: Client Uplink Inactive
Network LED Status: Blinking Green
System Status: Client Uplink Active

37664AA 13
GETTING STARTED
BOX CONTENTS
OpenEye MV-Series appliances come with a power cord, keyboard, mouse, and a recovery USB. A Quick
Start Guide and other necessary documentation is also included. Identify the following components to
make sure everything has been properly included with your new appliance. If any of the following items
are missing, contact the dealer to arrange a replacement.
MV-Series Appliance
Power Cord
Keyboard and Mouse Quick Start Guide
Recovery USB with Instructions Rack Mount Installation Kit

37664AA 14
KEYBOARD SETUP
To attach the keyboard, connect the keyboard to a USB port located on the back of the appliance.
MOUSE SETUP
To attach the mouse to your appliance, connect the mouse to a USB port.
In this manual:
Click means to position the mouse cursor over an item and to single click the left button.
Right click means to position the mouse cursor over an item and to single click the right button.
Double-click means to position the mouse cursor over an item and to click the left button twice.
Select means to position the mouse cursor over a radio button, checkbox, or list item and click on it.
The scroll wheel in between the two buttons is used for added navigation functionality. By moving the
wheel with index finger (scrolling), quickly move through multiple pages, lines, or windows. The wheel
may also function as a third button allowing the user to quickly click or double-click an icon or a selected
item.
Right Button
Scroll Button / Third
Button
Left Button

37664AA 15
MONITOR SETUP
These connections are available to connect a monitor:
HDMI®Output To TV / Digital Display
Note The monitor must be capable of a minimum screen resolution of 1024x768 and support 32 bit
color.

37664AA 16
CONNECTING CAMERAS THROUGH THE CAMERA NETWORK
Apex automatically detects ONVIF Profile S compliant IP cameras if:
1. The cameras are set to a discoverable IP address - 192.168.51.2 – 254
This is easily accomplished using Network Camera Manager:
1. Download NCM from OpenEye.net
2. Connect your PC to the switch with your cameras
3. Enable ONVIF detection for 3rd party cameras
4. Input login credentials in Camera Credentials section
2. Camera(s) and Camera Network Port are connected to a DHCP network:
If the camera is a 3rd party device, it needs to be set to DHCP. If using a DHCP server, the IP
address of the Camera Network Port needs to be set to a static IP address within that range.
Note Setting a static IP address on a DHCP network should only be done by a network
administrator.
Note If using both networks, Client and Camera, only the Client network should have a gateway.

37664AA 17
SETTING UP THE APPLIANCE FOR THE FIRST TIME
1. Connect the network cable intended for remote connections to the Client Network Port.
Note The Camera Network Port is intended for use with a dedicated camera network.
2. Connect the supplied keyboard and mouse using the USB ports.
3. Connect a monitor using the HDMI®output.
4. Connect the cameras to PoE ports, or the external camera network.
5. Plug the supplied power cord into the appliance and connect it to a power source.
DEFAULT USERNAME & PASSWORD
APEX LOGIN:
Log in to the Apex Server using the default credentials:
Username: admin
Password: 1234
Complete the First Time Wizard for basic system setup.

37664AA 18
CONNECTING A CAMERA USING A BUILT-IN POE PORT
The MV08-Series and MV16-Series appliances are equipped with on-board Power over Ethernet (PoE)
switches for use with PoE IP cameras. OpenEye and other ONVIF Profile S IP cameras can be connected
to the appliance using the PoE switch and begin displaying video immediately (some additional
configuration may be necessary).
Connect one end of the camera and the other end of the cable to the network switch or appliance.
Check the status of the link indicator and activity indicator LEDs. If the LEDs are unlit, check the LAN
connection.
The Orange activity light flashes to indicate network activity.
The Green link light indicates a good network connection.

37664AA 19
OPERATING YOUR APPLIANCE
TURNING OFF THE APPLIANCE
1. Click Setup, and then click Power Options.
2. Click Power Off.
REIMAGING YOUR APEX APPLIANCE
https://www.openeye.net/support/faqs/apex-system-recovery-instructions
Note Call OpenEye Support at 888-542-1103, option #2, for more information regarding the re-
imaging process.

37664AA 20
openeye.net
509-232-5261
© 2021 OpenEye
All rights reserved. No part of this publication may be reproduced by any means without written
permission from OpenEye. The information in this publication is believed to be accurate in all respects.
However, OpenEye cannot assume responsibility for any consequences resulting from the use thereof.
The information contained herein is subject to change without notice. Revisions or new editions to this
publication may be issued to incorporate such changes.