Opengear ACM5000 User manual

Advanced Console Server & RIM Gateway User Manual 1
User Manual
ACM5000 & ACM5500 RIM Gateways
IM4000 & IM4200 DCIM Managers
CM4000 DCIM Console Servers
SD4000 Secure Device Server
Rev: 4.5
April 16th 2012

Safety
Please take care to follow the safety precautions below when installing and operating the console
server:
- Do not remove the metal covers. There are no operator serviceable components inside. Opening or
removing the cover may expose you to dangerous voltage which may cause fire or electric shock.
Refer all service to Opengear qualified personnel
- To avoid electric shock the power cord protective grounding conductor must be connected through
to ground.
- Always pull on the plug, not the cable, when disconnecting the power cord from the socket.
Do not connect or disconnect the console server during an electrical storm. Also it is recommended you
use a surge suppressor or UPS to protect the equipment from transients.
FCC Warning Statement
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference that may cause undesired operation.

Table of Contents
4Console Server & RIM Gateway User Manual
TABLE OF CONTENTS
THIS MANUAL 12
INSTALLATION 16
2.1 Models 16
2.1.1 IM4208-2, IM4216-2, IM4232-2, IM4248-2 and IM4216-34 kit components 17
2.1.2 IM4004-5 kit components 18
2.1.3 CM4116, CM4132 and CM4148 kit components 18
2.1.4 CM4008 kit components 19
2.1.5 CM4001 and SD4002 kit components 19
2.1.6 SD4001 kit components 20
2.1.7 ACM5000 kit components 20
2.1.8 ACM5500 kit components 21
2.2 Power Connection 21
2.2.1 IM4216-34-DAC, IM4208-2-DAC, IM4216-2-DAC, IM4232-2-DAC and IM4248-2-DAC power 21
2.2.2 CM4116-SAC, CM4132-SAC and CM4148-SAC power 21
2.2.3 IM4004-5 and CM4008 power 22
2.2.4 CM4001/ SD4002 and SD4001 power 22
2.2.5 ACM500x, ACM500x-2, ACM500x-M/W/I/G and ACM500x-SDC power 22
2.2.6 ACM5508-2-M, ACM5508-2-I, ACM5504-5-G-I, ACM5504-5-GV-I and ACM5504-2-P power 23
2.2.7 IM4216-34-DDC, IM4208-2-DDC, IM4216-2-DDC, IM4232-2-DDC and IM4248-2-DDC power 23
2.3 Network Connection 24
2.4 Serial Port Connection 25
2.4.1 Opengear Classic RJ45 pinout (option –X0) 26
2.4.2 Cisco Rolled (Cyclades) RJ45 pinout (option -X1) 26
2.4.3 Cisco RJ45 pinout (option -X2) 27
2.5 USB Port Connection 27
2.6 Fitting Cellular SIM and Antennas 27
2.6.1 ACM5004-G/G-I and ACM5504-5-G-I SIM 28
2.6.2 ACM5004-G/G-I/GV and ACM5504-5-G-I antenna 28
2.6.3 IM42xx-2-DAC-X2-G and IM42xx-2-DAC-X0-G 28
2.6.4n External USB cellular modems 29
2.7 Digital I/O and Environmental Sensors 29
SYSTEM CONFIGURATION 30
3.1 Management Console Connection 30
3.1.1 Connected computer set up 30
3.1.2 Browser connection 31
3.2 Administrator Password 32
3.2.1 Set up new administrator 33
3.3 Network IP Address 34
3.3.1 IPv6 configuration 35
3.3.2 Dynamic DNS (DDNS) configuration 35
3.4 System Firewall - Service Access 36
3.5 Communications Software 39
3.5.1 SDT Connector 39
3.5.2 PuTTY 40
3.5.3 SSHTerm 41
3.6 Management Network Configuration 41
3.6.1 Enable the Management LAN 41
3.6.2 Configure the DHCP server 43
3.6.3 Select Failover or broadband OoB 44
3.6.4 Aggregating the network ports 45
3.6.5 Wireless LAN 46
3.6.6 Static routes 48
SERIAL PORT, HOST, DEVICE & USER CONFIGURATION 50

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Advanced Console Server & RIM Gateway User Manual 5
4.1 Configure Serial Ports 50
4.1.1 Common Settings 51
4.1.2 Console Server Mode 52
4.1.3 SDT Mode 56
4.1.4 Device (RPC, UPS, EMD) Mode 56
4.1.5 Terminal Server Mode 57
4.1.6 Serial Bridging Mode 57
4.1.7 Syslog 58
4.1.8 NMEA Streaming 58
4.2 Add/ Edit Users 59
4.2.1 Set up new Group 60
4.2.1 Set up new Users 61
4.3 Authentication 63
4.4 Network Hosts 63
4.5 Trusted Networks 64
4.6 Serial Port Cascading 65
4.6.1 Automatically generate and upload SSH keys 66
4.6.2 Manually generate and upload SSH keys 67
4.6.3 Configure the slaves and their serial ports 68
4.6.4 Managing the slaves 69
4.7 Serial Port Redirection (PortShare) 70
4.8 Managed Devices 71
4.9 IPsec VPN 73
4.9.1 Enable the VPN gateway 73
4.10 OpenVPN 75
4.10.1 Enable the OpenVPN 76
4.10.2 Configure as Server or Client 77
4.10.3 Windows OpenVPN Client and Server set up 80
4.11 PPTP VPN 84
4.11.1 Enable the PPTP VPN server 84
4.11.2 Add a PPTP user 86
4.11.3 Set up a remote PPTP client 86
4.12 Call Home 88
4.12.1 Set up Call Home candidate 88
4.12.2 Accept Call Home candidate as Managed Console Server on CMS 89
4.12.3 Calling Home to a generic central SSH server 90
FIREWALL, FAILOVER & OoB ACCESS 92
5.1 Dialup Modem Connection 92
5.2 OoB Dial-In Access 92
5.2.1 Configure Dial-In PPP 92
5.2.2 Using SDT Connector client 95
5.2.3 Set up Windows XP/ 2003/Vista/7 client 95
5.2.4 Set up earlier Windows clients 95
5.2.5 Set up Linux clients 96
5.3 Dial-Out Access 96
5.3.1 Always-on dial-out 96
5.3.2 Failover dial-out 97
5.4 OoB Broadband Ethernet Access 99
5.5 Broadband Ethernet Failover 100
5.6 Cellular Modem Connection 101
5.6.1 Connect to the GSM HSUPA/UMTS carrier network 102
5.6.2 Connect to the CDMA EV-DO carrier network 103
5.6.3 Verify cellular connection 105
5.7 Cellular Operation 107
5.7.1 OoB access set up 107
5.7.2 Cellular failover setup 108

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6Console Server & RIM Gateway User Manual
5.7.3 Cellular routing 109
5.7.4 Cellular CSD dial-in setup 109
5.8 Firewall & Forwarding 110
5.8.1 Configuring network forwarding and IP masquerading 111
5.8.2 Configuring client devices 113
5.8.3 Port / Protocol forwarding 115
5.8.4 Firewall rules 116
SSH TUNNELS & SDT CONNECTOR 120
6.1 Configuring for SSH Tunneling to Hosts 121
6.2 SDT Connector Client Configuration 121
6.2.1 SDT Connector client installation 121
6.2.2 Configuring a new gateway in the SDT Connector client 122
6.2.3 Auto-configure SDT Connector client with the user’s access privileges 124
6.2.4 Make an SDT connection through the gateway to a host 124
6.2.5 Manually adding hosts to the SDT Connector gateway 125
6.2.6 Manually adding new services to the new hosts 126
6.2.7 Adding a client program to be started for the new service 128
6.2.8 Dial in configuration 129
6.3 SDT Connector to Management Console 130
6.4 SDT Connector - telnet or SSH connect to serially attached devices 131
6.5 Using SDT Connector for out-of-band connection to the gateway 132
6.6 Importing (and exporting) preferences 133
6.7 SDT Connector Public Key Authentication 134
6.8 Setting up SDT for Remote Desktop access 134
6.8.1 Enable Remote Desktop on the target Windows computer to be accessed 134
6.8.2 Configure the Remote Desktop Connection client 136
6.9 SDT SSH Tunnel for VNC 138
6.9.1 Install and configure the VNC Server on the computer to be accessed 138
6.9.2 Install, configure and connect the VNC Viewer 140
6.10 Using SDT to IP connect to hosts that are serially attached to the gateway 141
6.10.1 Establish a PPP connection between the host COM port and console server 142
6.10.2 Set up SDT Serial Ports on console server 144
6.10.3 Set up SDT Connector to ssh port forward over the console server Serial Port 145
6.11 SSH Tunneling using other SSH clients (e.g. PuTTY) 145
ALERTS, AUTOMATED RESPONSE AND LOGGING 150
7.1 Configure Auto-Response 150
7.2 Check Conditions 152
7.2.1 Environmental 152
7.2.2 Alarms and Digital Inputs 153
7.2.3 UPS / Power Supply 153
7.2.4 UPS Status 154
7.2.5 Serial Login/Logout 154
7.2.6 ICMP Ping 155
7.2.7 Cellular Data 156
7.2.8 Custom Check 156
7.2.9 SMS Command 157
7.3 Trigger Actions 158
7.3.1 Send Email 158
7.3.2 Send SMS 158
7.3.3 Perform RPC Action 159
7.3.4 Run Custom Script 159
7.3.5 Send SNMP Trap 159
7.3.6 Send Nagios Event 159
7.4 Resolve Actions 160
7.5 Configure SMTP, SMS, SNMP and/or Nagios service for alert notifications 160
7.5.1 Send Email alerts 160

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7.5.2 Send SMS alerts 161
7.5.3 Send SNMP Trap alerts 162
7.5.4 Send Nagios Event alerts 164
7.6 Logging 164
7.6.1 Log storage 164
7.6.2 Serial port logging 165
7.6.3 Network TCP and UDP port logging 166
7.6.4 Auto-Response event logging 166
7.6.5 Power device logging 167
POWER, ENVIRONMENT & DIGITAL I/O 168
8.1 Remote Power Control (RPC) 168
8.1.1 RPC connection 168
8.1.2 RPC access privileges and alerts 172
8.1.3 User power management 172
8.1.4 RPC status 172
8.2 Uninterruptible Power Supply Control (UPS) 174
8.2.1 Managed UPS connections 174
8.2.2 Remote UPS management 177
8.2.3 Controlling UPS powered computers 178
8.2.4 UPS alerts 179
8.2.5 UPS status 179
8.2.6 Overview of Network UPS Tools (NUT) 181
8.3 Environmental Monitoring 183
8.3.1 Connecting the EMD and its sensors 183
8.3.2 Connecting sensors to ACM5000 and ACM5500s 184
8.3.3 Adding EMDs and configuring the sensors 186
8.3.4 Environmental alerts 188
8.3.5 Environmental status 188
8.4 Digital I/O Ports 189
8.4.1 Digital I/O Output Configuration 189
8.4.2 Digital I/O Input Configuration 190
8.4.3 High Voltage Outputs 190
AUTHENTICATION 192
9.1 Authentication Configuration 192
9.1.1 Local authentication 192
9.1.2 TACACS authentication 192
9.1.3 RADIUS authentication 193
9.1.4 LDAP authentication 194
9.1.5 RADIUS/TACACS user configuration 195
9.1.6 Group support with remote authentication 196
9.1.7 Remote groups with RADIUS authentication 197
9.1.8 Remote groups with LDAP authentication 198
9.1.9 Idle timeout 200
9.1.10 Kerberos authentication 200
9.1.11 Authentication testing 201
9.2 PAM (Pluggable Authentication Modules) 201
9.3 SSL Certificate 202
NAGIOS INTEGRATION 206
10.1 Nagios Overview 206
10.2 Central management and setting up SDT for Nagios 207
10.2.1 Set up central Nagios server 208
10.2.2 Set up distributed Opengear console servers 208
10.2.3 Set up SDT for Nagios on the central Nagios server 210
10.2.4 Set up the clients 211
10.3 Configuring Nagios distributed monitoring 212
10.3.1 Enable Nagios on the console server 213

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8Console Server & RIM Gateway User Manual
10.3.2 Enable NRPE monitoring 214
10.3.3 Enable NSCA monitoring 214
10.3.4 Configure selected Serial Ports for Nagios monitoring 215
10.3.5 Configure selected Network Hosts for Nagios monitoring 216
10.3.6 Configure the upstream Nagios monitoring host 217
10.4 Advanced Distributed Monitoring Configuration 217
10.4.1 Sample Nagios configuration 217
10.4.2 Basic Nagios plug-ins 220
10.4.3 Additional plug-ins 220
10.4.4 Number of supported devices 222
10.4.5 Distributed Monitoring Usage Scenarios 223
SYSTEM MANAGEMENT 226
11.1 System Administration and Reset 226
11.2 Upgrade Firmware 227
11.3 Configure Date and Time 228
11.4 Configuration Backup 229
11.5 Delayed Configuration Commit 231
11.6 FIPS Mode 232
STATUS REPORTS 234
12.1 Port Access and Active Users 234
12.2 Statistics 234
12.3 Support Reports 235
12.4 Syslog 236
12.5 Dashboard 236
12.5.1 Configuring the Dashboard 237
12.5.2 Creating custom widgets for the Dashboard 238
MANAGEMENT 240
13.1 Device Management 240
13.2 Port and Host Logs 240
13.3 Terminal Connection 240
13.3.1 Web Terminal 241
13.3.2 SDT Connector access 242
13.4 Power Management 243
CONFIGURATION FROM THE COMMAND LINE 244
14.1 Accessing config from the command line 244
14.1.1 Serial Port configuration 246
14.1.2 Adding and removing Users 249
14.1.3 Adding and removing user Groups 250
14.1.4 Authentication 251
14.1.5 Network Hosts 251
14.1.6 Trusted Networks 253
14.1.7 Cascaded Ports 253
14.1.8 UPS Connections 254
14.1.9 RPC Connections 255
14.1.10 Environmental 256
14.1.11 Managed Devices 256
14.11.12Port Log 257
14.1.13 Alerts 257
14.1.14 SMTP & SMS 260
14.1.15 SNMP 260
14.1.16 Administration 261
14.1.17 IP settings 261
14.1.18 Date & Time settings 262
14.1.19 Dial-in settings 262
14.1.20 DHCP server 263
14.1.21 Services 264

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Advanced Console Server & RIM Gateway User Manual 9
14.1.22 NAGIOS 264
ADVANCED CONFIGURATION 266
15.1 Custom Scripting 266
15.1.1 Custom script to run when booting 266
15.1.2 Running custom scripts when alerts are triggered 266
15.1.3 Example script - Power cycling on pattern match 267
15.1.4 Example script - Multiple email notifications on each alert 268
15.1.5 Deleting configuration values from the CLI 268
15.1.6 Power cycle any device upon a ping request failure 270
15.1.7 Running custom scripts when a configurator is invoked 272
15.1.8 Backing-up the configuration and restoring using a local USB stick 272
15.1.9 Backing-up the configuration off-box 273
15.2 Advanced Portmanager 274
15.2.1 Portmanager commands 274
15.2.2 External Scripts and Alerts 275
15.3 Raw Access to Serial Ports 276
15.3.1 Access to serial ports 276
15.3.2 Accessing the console/modem port 276
15.4 IP- Filtering 277
15.5 SNMP Status Reporting 277
15.5.1 Retrieving status information using SNMP 278
15.5.2 Check firewall rules 278
15.5.3 Enable SNMP Service 279
15.5.4 /etc/config/snmpd.conf 284
15.5.5 Adding multiple remote SNMP managers 285
15.6 Secure Shell (SSH) Public Key Authentication 286
15.6.1 SSH Overview 286
15.6.2 Generating Public Keys (Linux) 286
15.6.3 Installing the SSH Public/Private Keys (Clustering) 287
15.6.4 Installing SSH Public Key Authentication (Linux) 287
15.6.5 Generating public/private keys for SSH (Windows) 289
15.6.6 Fingerprinting 290
15.6.7 SSH tunneled serial bridging 291
15.6.8 SDT Connector Public Key Authentication 293
15.7 Secure Sockets Layer (SSL) Support 294
15.8 HTTPS 294
15.8.1 Generating an encryption key 294
15.8.2 Generating a self-signed certificate with OpenSSL 294
15.8.3 Installing the key and certificate 295
15.8.4 Launching the HTTPS Server 295
15.9 Power Strip Control 295
15.9.1 The PowerMan tool 295
15.9.2 The pmpower tool 297
15.9.3 Adding new RPC devices 297
15.10 IPMItool 298
15.11 Custom Development Kit (CDK) 301
15.12 Scripts for Managing Slaves 301
15.13 SMS Server Tools 302
15.14 Multicast 302
APPENDIX A: Linux Commands & Source Code 304
APPENDIX B: Hardware Specification 310
APPENDIX C: Safety & Certifications 312
Appendix D: Connectivity, TCP Ports & Serial I/O 314
APPENDIX E: TERMINOLOGY 324
APPENDIX F: END USER LICENSE AGREEMENTS 328
APPENDIX G: SERVICE & STANDARD WARRANTY 334

Table of Contents
10 Console Server & RIM Gateway User Manual

Introduction
12 Console Server & RIM Gateway User Manual
THIS MANUAL
This Users Manual walks you through installing and configuring the following Opengear product lines:
- ACM5504-5-G-I, ACM5504-2-P, ACM5508-2-M and ACM5008-2-P Remote Infrastructure Management (RIM)
gateways
- ACM5002, ACM5004, ACM5004-2, ACM5004-G, ACM5004-I, ACM5003-M & ACM5003-W Remote Infrastructure
Management (RIM) gateways (with –SDC, -E and -F options) and ACM5004-G/GV (with –SDC and -E options) &
ACM5005-G-I Cellular Routers
- IM4004-5 & IM4216-34-DAC (or DDC) Management Gateways
- IM4248-2-DAC (or DDC), IM4232-2-DAC (DDC), IM4216-2-DAC (DDC) & IM4208-2-DAC Infrastructure Managers
- CM4001, CM4008, CM4116-SAC, CM4116-SAC & CM4148-SAC Console Servers
- SD4001, SD4002 Secure Device Server
Each of these products is referred to generically in this manual as a console server. Where appropriate product groups
may be referred to as RIM gateways or cellular routers or by specific product line name or product group (e.g. IM4200
family, ACM5500).
Manual Organization
This manual contains the following chapters:
1. Introduction An overview of the features of the console server and information on this manual
2. Installation Physical installation of the console server and the interconnecting of managed devices
3. System Configuration Covers initial installation and configuration of the console server on the network and the
services that will be supported
4. Serial & Network Covers configuring serial ports and connected network hosts, and setting up users
5. Firewall, Failover & OoB Describes setting up the firewall router functions and the high availability access features
of the console server
6. Secure Tunneling Covers secure remote access using SSH and configuring for RDP, VNC, HTTP, HTTPS
etc access to network and serially connected devices
7. Auto Response and Logs Explains the setting up of local and remote event/ data logs and configuring auto-
response actions to trigger events
8. Power & Environment Management of USB, serial and network attached power strips and UPS supplies. EMD
environmental sensor configuration
9. Authentication All access to the console server requires usernames and passwords which are locally or
externally authenticated
10. Nagios Integration Setting Nagios central management with SDT extensions and configuring the console
server as a distributed Nagios server
11. System Management Covers access to and configuration of services to be run on the console server
12. Status Reports View a dashboard summary and detailed status and logs of serial and network connected
devices (ports, hosts, power and environment)
13. Management Includes port controls and reports that can accessed by Users
14 Basic Configuration Command line installation and configuration using the config command
15. Advanced Config Advanced command line configuration activities using Linux commands
The latest update of this manual can be found online at www.opengear.com/download.html

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Advanced Console Server & RIM Gateway User Manual 13
Types of users
The console server supports two classes of users:
I. Firstly there are the administrative users who will be authorized to configure and control the console server; and to
access and control all the connected devices. These administrative users will be set up as members of the admin user
group and any user in this class is referred to generically in this manual as the Administrator. An Administrator can
access and control the console server using the config utility, the Linux command line or the browser based
Management Console. By default the Administrator has access to all services and ports to control all the serial
connected devices and network connected devices (hosts).
II. The second class of users embraces those who have been set up by the Administrator with specific limits of their
access and control authority. These users are set up as members of the users user group (or some other user groups
the Administrator may have added). They are only authorized to perform specified controls on specific connected
devices are referred to as Users. These Users (when authorized) can access serial or network connected devices; and
control these devices using the specified services (e.g. Telnet, HHTPS, RDP, IPMI, Serial over LAN, Power Control).
An authorized User also has a limited view the Management Console and can only access authorized configured
devices and review port logs.
In this manual, when the term user (lower case) is used, it is referring to both the above classes of users. This document
also uses the term remote users to describe users who are not on the same LAN segment as the console server. These
remote users may be Users, who are on the road connecting to managed devices over the public Internet, or it may be an
Administrator in another office connecting to the console server itself over the enterprise VPN, or the remote user may be
in the same room or the same office but connected on a separate VLAN to the console server.
Management Console
The Management Console runs in a browser and provides a view of the console server and all the connected devices.
Administrators can use the Management Console, either locally or from a remote location, to manage the console server,
users, ports, hosts, power devices and associated logs and alerts.
A User can also use the Management Console, but has limited menu access to control select devices, review their logs
and access them using the in-built Web terminal or control power to them.

Introduction
14 Console Server & RIM Gateway User Manual
The console server runs an embedded Linux operating system, and experienced Linux and UNIX users may prefer to
undertake configuration at the command line. You can command line access by dial-in or directly connecting to the
console server’s serial console/modem port, or by using ssh or Telnet to connect to the console server over the LAN, or
with PPTP, IPsec or OpenVPN.
Manual Conventions
This manual uses different fonts and typefaces to show specific actions:
Note Text presented like this indicates issues to take note of
Text presented like this highlights important issues and it is essential you read and
take head of these warnings
Text presented with an arrow head indent indicates an action you should take as part of the procedure
Bold text indicates text that you type, or the name of a screen object (e.g. a menu or button) on the Management
Console.
Italic text is also used to indicate a text command to be entered at the command line level.
Publishing history
Date Revision Update details
Jan 2010 3.8.4 SD4001 product
Mar 2010 3.8.5 ACM5004-G, fixed Failover details and added DDNS
June 2010 3.9 V3.1 (shadow password, deg F, SNMP, SMS gateway) and ACM5004-I
Aug 2010 3.9.1 V3.2 (OpenVPN, Zenoss, config commit, Call Home)
Dec 2010 4.0 V3.3 (Firewall router, Web Terminal, SNMP updates)
June 2011 4.1 V3.4 (GPS support, SNMP traffic monitoring and IPv6, 32 port models, SMS over cellular)
Oct 2011 4.2 V3.5 (Auto Response, IM4004-5)
Nov 2011 4.3 V3.5.2u2 (PPTP, GRE, ext Groups, FTP server, multiple dial-in, pmshell update). Add IM4216-34
Feb 2012 4.4 V3.5.2u3 (Kerberos, Cisco RJ in SD4000, Add ACM5500, Remove KCS)
April 2012 4.5 V3.5.2u13 (Cellular redial,

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Advanced Console Server & RIM Gateway User Manual 15
Copyright
©Opengear Inc. 2012. All Rights Reserved.
Information in this document is subject to change without notice and does not represent a commitment on the part of
Opengear. Opengear provides this document “as is,” without warranty of any kind, either expressed or implied, including,
but not limited to, the implied warranties of fitness or merchantability for a particular purpose.
Opengear may make improvements and/or changes in this manual or in the product(s) and/or the program(s) described in
this manual at any time. This product could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes may be incorporated in new editions of the publication.
Proper back-up systems and necessary safety devices should be utilized to protect
against injury, death or property damage due to system failure. Such protection is the
responsibility of the user.
This console server device is not approved for use as a life-support or medical system.
Any changes or modifications made to this console server device without the explicit
approval or consent of Opengear will void Opengear of any liability or responsibility of
injury or loss caused by any malfunction.
This equipment is for indoor use and all the communication wirings are limited to
inside of the building.

Chapter 2: Installation
16 Console Server & RIM Gateway User Manual
INSTALLATION
This chapter describes how to install the console server hardware and connect it to controlled devices.
2.1 Models
There are multiple families and models, each with a different number of network/ serial /USB ports or power supply and
wireless configurations:
* RS4232/422/485. All other models have RS232 serial
** These models have 2x USB2.0 and 1xUSB1.1 port. All other models have USB2.0 ports
*** Internal cellular available as an option
The initial IM42xx models were superseded by IM42xx-X models (to provide additional flash and USB support).
The IMG4004-5 is superseded by IM4004-5 with additional flash and USB support.
The IMG4216-25 is superseded by IM4216-34 with additional Ethernet ports, flash and USB ports.
The SD4008 is end of life (EoL) and is replaced with ACM5508-2-I.
The KCS6000 family is EoL
Model
Serial
Ports
USB
Ports
Network
Ports
Console
Port
Modem
(V.92)
Wireless
(Cell & WIFI)
Environment
Sensors
RJ
Pinout
Power
ACM5002
2
1
1
-
-
-
Temp/probes
02
Ext AC/DC
ACM5004
4
1
1
-
-
-
Temp/probes
02
Ext AC/DC
ACM5004-2
4
2
2
-
-
-
Temp/probes
02
Ext AC/DC
ACM5003-M
3
1
1
-
Internal
-
Temp/probes
02
Ext AC/DC
ACM5003-W
3
1
1
-
-
802.11
Temp/probes
02
Ext AC/DC
ACM5004-G/GV
4
1
1
-
-
3G Cell
Temp/probes
02
Ext AC/DC
ACM5004-G-I
4*
1
1
-
-
3G Cell
Temp & DI/O
02
Ext AC/DC
ACM5004-2-I
4*
2
2
-
-
-
Temp & DI/O
02
Ext AC/DC
ACM5504-2-P
4
2
2
-
-
-
-
02
PoE
ACM5504-5-G-I
4*
2
5
-
-
3G Cell
-
02
Ext AC/DC
ACM5508-2-I
8*
2
2
-
-
-
-
02
Ext AC/DC
ACM5508-2-M
8
2
2
-
Internal
-
-
02
Ext AC/DC
IM4248-2-DAC
48
3**
2
1
Internal
Opt ***
-
00/01/02
Dual AC
IM4248-2-DDC
48
3**
2
1
Internal
Opt ***
-
00/01/02
Dual DC
IM4232-2-DAC
32
3**
2
1
Internal
Opt ***
-
00/01/02
Dual AC
IM4232-2-DDC
32
3**
2
1
Internal
Opt ***
-
00/01/02
Dual DC
IM4216-2-DAC
16
3**
2
1
Internal
Opt ***
-
00/01/02
Dual AC
IM4216-2-DDC
16
3**
2
1
Internal
Opt ***
-
00/01/02
Dual DC
IM4208-2-DAC
8
3**
2
1
Internal
Opt ***
-
00/01/02
Dual AC
IM4208-2-DDC
8
3**
2
1
Internal
Opt ***
-
00/01/02
Dual DC
IM4216-34-DAC
16
3**
34
1
Internal
Opt ***
-
02
Dual AC
IM4004-5
4
2
5
1
External
Ext Cell
-
00
Ext AC/DC
CM4148-SAC
48
-
1
1
-
-
-
00
Single AC
CM4132-SAC
32
-
1
1
-
-
-
00
Single AC
CM4116-SAC
16
-
1
1
-
-
-
00
Single AC
CM4008
8
-
1
1
-
-
-
00
Ext AC/DC
CM4001
1
-
1
1
-
-
-
00
Ext AC/DC
SD4001
1*
-
1
-
-
-
-
DB9
Ext AC/DC
SD4002
2*
-
1
-
-
-
-
DB9
Ext AC/DC

User Manual
Advanced Console Server & RIM Gateway User Manual 17
The various product families support different software features:
Feature by
Model/Family
DHCP
DDNS
Mgt
LAN
WLAN
OoB
Failover
Auto
Response
Internal
Flash
FIPS
FTP &
TFTP
IPsec, PPTP
& OpenVPN
ACM500x-x-x
yes
yes
yes**
if -W
yes
yes
2GB*
yes
yes
yes
ACM550x-x-x
yes
yes
yes**
no
yes
yes
4GB
yes
yes
yes
CM4xxx
no
no
no
no
no
yes
no
no
no
no
IM4004-5
yes
yes
yes
no
yes
yes
4GB
yes
yes
yes
IM4216-34
yes
yes
yes
no
yes
yes
16GB
yes
yes
yes
IM42xx-2-Xx
yes
yes
yes
no
yes
yes
16GB
yes
yes
yes
SD400x
no
no
no
no
no
yes
no
no
no
no
* Option for ACM5002. ACM5003-M and ACM5004 only
** ACM500x-2, ACM550x-2 & ACM5504-5-G-I models only
To avoid physical and electrical hazard please read Appendix C on Safety
The sections below show the components shipped with each of these models.
2.1.1 IM4208-2, IM4216-2, IM4232-2, IM4248-2 and IM4216-34 kit components
Part # 509006
Part # 509007
Part # 509008
Part # 509009
IM4216-2 Infrastructure Manager
IM4248-2 Infrastructure Manager
IM4208-2 Infrastructure Manager
IM4216-34 Management Gateway
Part # 440016
2 x Cable UTP Cat5 blue
Part # 319000
and 319001
Connector DB9F-RJ45S straight and DB9F-RJ45S
cross-over
Part # 440001
Dual IEC AC power cord (DAC models only)
Part # 539001
Quick Start Guide and CD-ROM
Unpack your IM42xx (IM4208-2, IM4216-2, IM4232-2, IM4248-2 Infrastructure Manager or IM4216-34
Management Gateway) kit and verify you have all the parts shown above, and that they all appear in good
working order
If you are installing your IM42xx in a rack you will need to attach the rack mounting brackets supplied with the
unit, and install the unit in the rack. Take care to head the Safety Precautions listed in Appendix C

Chapter 2: Installation
18 Console Server & RIM Gateway User Manual
Proceed to connect your IM42xx to the network, to the serial ports of the controlled devices, and to power as
outlined below
Note The IM4216-2-DDC, IM4232-2-DDC, IM4248-2-DDC and IM4216-34-DDC products are DC powered and the kits
do not include an IEC AC power cord
2.1.2 IM4004-5 kit components
Part # 509010
IM4004-5 Management Gateway
Part # 440016
2 x Cable UTP Cat5 blue
Part # 319000
and 319001
Connector DB9F-RJ45S straight and DB9F-RJ45S
cross-over
Part # 450006
and 440001
Power Supply 5VDC 2.0A
IEC Socket and AC power cable
Part #539000
Quick Start Guide and CD-ROM
Unpack your IM4004-5 kit and verify you have all the parts shown above, and that they all appear in good working
order
Proceed to connect your IM4004-5 to the network, the serial ports, USB ports and LAN ports of the controlled
devices and to the AC power as shown below
2.1.3 CM4116, CM4132 and CM4148 kit components
Part # 509001
Part # 509002
CM4116 Console Manager
CM4148 Console Server
Part # 440016
2 x Cable UTP Cat5 blue
Part # 319000
and 319001
Connector DB9F-RJ45S straight and DB9F-RJ45S
cross-over
Part # 440001
IEC AC power cord
Part # 539001
Quick Start Guide and CD-ROM
Unpack your CM4116 (or CM4132/CM4148) kit and verify you have all the parts shown above, and that they all
appear in good working order
If you are installing your CM4116 (or CM4132/CM4148) in a rack you will need to attach the rack mounting
brackets supplied with the unit, and install the unit in the rack. Take care to head the Safety Precautions listed in
Appendix C

User Manual
Advanced Console Server & RIM Gateway User Manual 19
Proceed to connect your CM4116 (or CM4132/CM4148) to the network, to the serial ports of the controlled
devices, and to power as outlined below
2.1.4 CM4008 kit components
Part # 509000
CM4008 Console Manager
Part # 440016
2 x Cable UTP Cat5 blue
Part # 319000
and 319001
Connector DB9F-RJ45S straight and DB9F-RJ45S
cross-over
Part # 450006
and 440001
Power Supply 5VDC 2.0A
IEC Socket and AC power cable
Part #539000
Quick Start Guide and CD-ROM
Unpack your CM4008 kit and verify you have all the parts shown above, and that they all appear in good working
order
Proceed to connect your CM4008 to the network, the serial ports of the controlled servers and AC power as
shown below
2.1.5 CM4001 and SD4002 kit components
Part # 509003
Part # 509005
CM4001 Console Manager
SD4002 Device Server
Part # 440016
2 x Cable UTP Cat5 blue
Part # 319017
and 319018
Connector DB9F-RJ45S straight and DB9F-RJ45S cross-
over
Part # 4500XX
Power Supply 12VDC 1.0A
Wall mount
Part # 539000
Quick Start Guide and CD-ROM
Unpack your CM4001 (or SD4002) and verify you have all the parts shown above, and that they all appear in
good working order
Proceed to connect your CM4001 (or SD4002) to the network, to the serial port of the controlled device and to
power as outlined below

Chapter 2: Installation
20 Console Server & RIM Gateway User Manual
2.1.6 SD4001 kit components
Part # 509068
SD4001 Serial Device Server
Part # 319018
Connector DB9F to RJ45 crossover
Part # 450026
Universal Input 12 VDC Wall mount Power Supply
Part # 539000
Quick Start Guide and CD-ROM
Unpack your SD4001 and verify you have all the parts shown above, and that they all appear in good working
order
Proceed to connect your SD4001 to the network, to the serial port of the controlled device and to power as
outlined below
2.1.7 ACM5000 kit components
Part # 509054
Part # 509055
Part # 509056
Part # 509057
Part # 509058
Part # 509059
Part # 509000
Part # 509073
ACM5002 Advanced Console Server
ACM5003-M
ACM5003-W
ACM5004
ACM5004-2
ACM5004-G
ACM5004-G-I
ACM5004-2-I
Part # 440016
2 x Cable UTP Cat5 blue
Part # 3190014 and
3190015
Cisco Connector DB9F-RJ45 straight and DB9F-RJ45
cross-over
Part # 4500XX
Power Supply 12VDC 1.0A
Wall mount
Part #539000
Quick Start Guide and CD-ROM
Unpack your ACM5000 kit and verify you have all the parts shown above, and that they all appear in good
working order. The ACM5004-G has an external 3G aerial to be attached.
Proceed to connect your ACM5000 to the network, the serial ports of the controlled servers and AC power as
shown below