Oticon Medical Ponto User manual

PontoTM –The Bone Anchored Hearing System

Thank you Contents
We would like to take this opportunity to thank you for selecting a Ponto sound
processor. Ponto3soundprocessorsareintended tobe used to improve the hearing
for patients with conductive and mixed hearing losses as well as single-sided deafness.
It is designed so that it can be optimized for each individual person. This will help
ensureyougetthemaximumbenefitfrom yoursoundprocessor.
The Instructions for Use describes how to use your new sound processor.
Please read through this manual carefullyto learn how to get the most out ofyour sound
processor. Pay extra attention to warnings, the important information and the instruc-
tionsfor skinhygiene. Discussanyquestionsor concernswithyourhearingcenter.
The Ponto bone anchored hearing system 4
Instrumentview 6
Managingthebattery 8
Turning it ON and OFF or stand-by 10
Connection 12
Disconnection 13
Correct position 14
Volume control 16
Programs 18
Soundprocessormaintenance 20
Skin hygiene 21
Accessories 23
OticonMedicalStreamer 26
Service and repair 29
Commonproblemsand
their possible solutions 30
Manufacturer’s warranty 32
Important information 33
Regulatory compliance statements 35
Warnings

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The Ponto bone anchored hearing system
Abutment
YourPonto 3 is designed to help you gain improvedhearing through directbone
conduction.The sound processor converts sound into vibrations thatare transmitted
via the abutment and implant through the skull bone to the inner ear. In this way it
works independently of the function of the ear canal and middle ear. Ponto 3 is therefore
a possible solution to hearing losses where there is a problem in the outer or middle ear
preventingsound fromreaching the inner ear.
The sound processor can also pickup sound from one side and transfer it to the inner
ear on the opposite side. This makes it suitable for those who are deaf on one side,but
have a functioning inner ear on the other side (called unilateral profound sensorineural
hearinglossorsingle-sideddeafness).
The sound processor can also be used on a soft band for children orfor individuals who
are unsuitable for implantation.
Sound
processor
Implant

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Instrument view
*
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6
1. Push button for programs and stand-by/mute
2. Volume control
3
3. Microphone inlets
4. Programming socket
5. Battery door (on/off, tamper-resistant)
6. Coupling
2
7. Hole for safety line
8. Labeling
Right orleft version: Ponto 3 sound processorsare available in a left and a right hand
version.Eachsoundprocessorismarked with an L (left) orR (right) onthe batterydoor
for easy identification.
4 7
*)
Picture shows Ponto 3. Instrument view is identical on Ponto 3 Power and Ponto 3 SuperPower.
WARNING
The soundprocessorcontainssmallpartsthatmaybea chokinghazardforsmall
children. Batteries can also be harmfulifswallowed. Always keep batteriesout of reach
of small children or people ofdiminished mental capacity. If a battery is accidentally
swallowed,seekmedicalattentionatthenearestemergencydepartment.

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Managing the battery
Battery insertion
Open the battery door and insert the battery with the plus-sign facing downward on the
sound processor. It is very importantto insert the battery correctly to avoid damaging
thebatterycompartment.
Ponto3: Onlyusehigh-qualityzinc-airbatteries,type 13.
Ponto3Power:Onlyusehigh-qualityzinc-airbatteries,type675.
Ponto3SuperPower:Onlyusehigh-qualityzinc-airbatteries,type675P,
high-power, and cochlear implant hearing aid batteries.
Tamper-resistant battery door
To lock thebattery door: Make sure the door is completely
closed. Usethe screwdriver in the battery removaltoolto
turn the tamper-resistant screw to the locked position.
To unlock the battery door: Use the screwdriver in
the battery removal tool to turn the tamper- resistant
screw to the unlocked position. The battery door can
now be opened and closed as usual.
Low-battery indicator
Yoursound processorhasalow-battery warning system.When itistimeto changethe
batteryyou willheartwo consecutive beeps.
When the battery is completely worn out, this will be indicated by four consecutive
beeps.The battery lifetime depends upon the listening environment and the sound
processorused.
Battery removal
Afterthe batterydoor is opened, the batterycanbe removed.Thesmallmagneticbattery
removal tool delivered with your sound processormay facilitate battery removal and
insertion.

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Turning it ON and OFF or stand-by
On
Note:The stand-by feature is optional and may sometimes be disabled during the fitting
procedure.Talktoyourhearingcenterifyou havequestions.
Ponto 3 is turned ON by closing the batterydoor. Aftera start-up jingle,there is a few
seconds’ delaybefore the sound processor isturned on. The delay isdesigned to
avoid a whistling sound while connecting your sound processor to the abutment.
Off
Ponto 3 is turned OFF by opening the batterydoor. It is enough to open the battery
door halfway, which prevents the battery from falling out. During longer storage, it
isrecommendedto remove the batteryfrom thesound processor.
On
Off
Stand-by/Mute –Press and hold until
2 beeps are heard

Stand-by/Mute
If you want to turn off the sound processor for shorter periods, press the push button
and hold until2 beeps are heard and then release the button. The sound processor
will now be in stand-by/mute mode and the volume will be set to zero.
To hearsound again,shortly pressand release the pushbutton and the sound processor
will resume in its previous setting. It is not recommended to use the stand-by mode for
longer periods, i.e. more than 5 hours, since this will reduce the battery lifetime.
Note:If you have two Ponto 3 sound processorsandbinaural coordination is enabled
(default), when stand-bymode is activated in one sound processor, binauralcoordina-
tion will also activate stand-by mode in the other sound
processor. Binaural coordination can be disabledin Genie Medical.

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Connection
To safely and comfortably connect the sound processor, tiltit slightly and carefully push
it onto the abutment. Please note it is important to keep hair out of the way when the
sound processor isconnectedto the abutment.
Disconnection
The sound processor is safelyand comfortablydisconnectedbycarefullytilting it away
from the abutment.

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Correct position
To getoptimum performance from thedirectional microphone system, the sound
processor should be positioned vertically with the microphones at the bottom and the
volumecontrolfacingbackwards.
Please note itis important thatthe sound processor does not touch anything, e.g. the
ear,skin ora hat. This can cause feedback(a whistling sound).
Microphones Correctposition Incorrectposition

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Volume control
Thevolumeisincreased byturningthevolumecontrolupwardsanddecreasedby
turning itdownwards.When the volume control is turned, beeps can be heard to indicate
thatthe volume isbeing changed. When the maximum orminimum volume has been
reached the beeps willcease. Please note itispossibleforyourhearing care profes-
sional to turn off the volume control.
When passing the defaultstart-upvolume, 2beeps areheard.If you have an Oticon
Medical Streamer (page 26) you can use this as a remote control to adjust the volume +
in the sound processor.
Note:If you have two Ponto 3 sound processorsandbinaural coordination is enabled
(default), when the volume control is adjusted on one sound processor, the volume on
the other sound processor will also be affected. Binaural coordination can be disabled
inGenieMedical.

Program
Beeps
Description
1

2

3

4

Programs
With the push button you can putyour sound processor in stand-by mode or change the
listening program. By default, your sound processor has one program; your hearing care
professional can define more.
Tochange theprogram,simplypressandrelease the pushbutton.The nextprogram will
beindicatedby acorrespondingnumberof beeps.Please note thesoundprocessor
will go into stand-by mode if the push button is held for more than 2 seconds.
If you have an Oticon Medical Streamer you can use it as a remote
control to change programs in your sound processor.
Change program
–Briefly press and release
the button

Ask your hearing center for information on programs to fill out this program chart.
Note:If you have two Ponto 3 sound processorsandbinaural coordination is enabled
(default), when the program ischanged with the push button on one sound processor,
this, will also change the program on the other. Binaural coordination can be disabled in
Genie Medical.
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Sound processor maintenance
A dry cloth or babywipe maybe used to clean the outside of the sound processor.
Special attention should be given to the coupling to remove any dirt or entangled hair.
Pleasenote no waterorliquidsshould be used when cleaningyour sound processor –
is not waterproof. If the sound processor accidentallygets wet, open the batterydoor
and letthe sound processor dry.
It is important to protect or remove your sound processor during visits to the hairdresser
and when applying hair products. You mayuse the special abutment cover provided with
yoursoundprocessor to protect yourabutment.
The sound processor is programmed to fit you personallyand therefore itshould not be
usedbyothers.
Skinhygiene
Dailycleaning
In order to reduce the risk of skin infections around the abutment, it is important to
maintain a good daily cleaning routine.
Before the skin has fullyhealed, antibacterial soap and non-alcohol baby wipes may
be used to clean the area around the abutment.
When healing has progressed,you should start using a cotton
swab or a soft brush. Use the brush on a daily basis, together
with soap and water, to gently clean the outside and inside of
the abutment.
Thebrushshould bereplacedaboutonce every3months.
Onlyvery soft brushes should be used. If you have two implants,
you should usetwo soft brushes –one foreach abutment.
Soft brushes,like the one pictured, can be purchased from
OticonMedical. Askyourhearingcenterformoreinformation.

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Cleaning every few days
In addition to the daily cleaning routines, the skin should be cleaned more thoroughly to
remove debrisat leasttwice a week. During hairwashing,debris becomessofter and is
more easilyremoved.The cleaning brushshould still beused with care.
Ifyou have persistentproblemswith soreness surrounding the abutment, contact your
earclinic.For children,parentsor caregivers are responsiblefor maintaininggood
hygienearoundthe abutment.
Please note it is of great importance to clean both the inside and outside of the abut-
ment. This is important to prevent debris build-up.
Accessories
Safety line
The safety line is designed to help you avoid dropping your sound processor, during
physical activity, for example, or in other situations where there is a great risk that the
device may fall off. To avoid dropping yoursound processor, attach the safety line to the
sound processor and the clip to yourclothing.We alsorecommend thatyouusethe
safety line atfirst when you are getting used to wearing the device.
Pleasemakesure the safety line is not pulled, as the sound processor maythen become
disconnected from the abutment.

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Abutment cover
Theabutment covercan beconnectedtothe abutmentwhen the
sound processor is notbeing used. Thisprevents dirtfrom getting
into the abutment and also conceals the abutment.
Test rod
The test rod allows you to listen to the sound processor without
connecting itto an abutment. Connect yourPonto 3 to the testrod
and press it againstyour head to listen to the sound processor.This
is alsouseful for demonstrating and testing yoursound processor
foryour friends and family. Please note your hand mustnot touch
the sound processor when holding the rod since this will cause
feedback (whistling sound).
Stickers
The stickers provide you with the opportunity to adapt the looks ofyour sound proces-
sor. How to applyand remove the stickers:
1. Place the round sticker on the push button so it sticks to the push button area.
2. Place the lowerpart of the stickeron the sound processor. Please make sure it
does notcover the microphone inlets.
To avoid air bubbles,start in the center and press gentlytowards the outeredges
of the stickers.
Use your fingernail to remove the sticker. Do not use sharp objects as they may damage
the sound processor.
Skins
The skin allows youto change the lookofyour sound processor. Pleasemake sure itis
attached properly so that it does not cover the microphone inlets and the volume control
canbefreelyoperated.Theskinsareavailablein arangeofcolors.Pleaseaskyour
hearingcenter formore information.

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OticonMedicalStreamer*
TheOticonMedicalStreamerallowsyoutowirelessly
connectyourPonto3soundprocessor todifferent
audio sources and transmit the sound from the
sourcetoyoursoundprocessor.
TheOticonMedicalStreameralsoactsasaremote
controlfor your sound processor. It is worn around
the neck andfeatures threebuttonsfor core
applications:phone,TVandmicrophone.
Ponto 3 sound processors are compatible with the
Oticon Medical Streamer.
*PleasenotethattheOticonMedicalStreamerandproductsshown
onpages26-28areoptionalaccessories.Pleasecontactyour
hearingcenteror visit www.oticonmedical.com/connectlinefor
more information about the OticonMedical Streamer and its
possibilities.
Cell phone
TheOticonMedicalStreamercanbeconnectedtoabroadrangeofcell
phones with built-in Bluetooth and thereby transmit cell phone sound
wirelesslyto the sound processor.This transforms the sound processor into
a personal wireless headset. A list of compatible cell phones is available at
www.oticonmedical.com/connectline.
Music
Music can be listened to by connecting an MP3 player to the Oticon Medical
Streamer byeither using a cable orBluetooth wireless connection.
Tele loop
The Oticon MedicalStreamer hasa built-intelecoildesignedto improve
sound quality and speech understanding within rooms that have a tele loop
installed. Loop facilities are available in many public buildings such as
theaters, cinemas, lecture halls, schools and similar locations. The telecoil
in the Oticon Medical Streamer picks up the signal from the tele loop and
transmits the sound to Ponto 3.

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Remote control
The Oticon Medical Streamer also acts as a remote control for your sound
processor and is an easy way to change the program or adjust the volume.
FM
AnFMsystemconsistsofanFMreceiverandatransmitter.Thereceiveris
connectedto the Europinsocketonthe Oticon MedicalStreamer and is
used to pickup low-power radio signals from the transmitter. FMsystems
are used, for example, in schools to support hearing-impaired children.
TheteacherwearsanFMtransmitter,whichsendssignalsdirectlyto
Ponto3viatheFMreceiverandtheOticonMedicalStreamer.
TV, landline telephone and microphone
TheOticonMedicalStreamercanbecombinedwithdifferentConnectLine
products from Oticon (ConnectLine TV, ConnectLine phone, ConnectLine
microphone) to offer dedicated solutions for watching TV, using the landline
phone and listening to your conversation partner through a microphone.
Service and repair
IfyourPonto3 soundprocessor does notfunction properly, contact yourhearingcenter
or ear clinic to get it checked:
Contactperson athearing center–name and contact information:
Contact person atear clinic –name and contact information:

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Common problems and their possible solutions
Symptom
Possible causes
Solutions
No sound
Worn-out battery
Change battery
pages8-9
Soundprocessoris in stand-by(mute)
Presspush button
pages 10-11
Intermittent
or reduced sound
Dirt in the coupling or sound inlet
Clean the sound processor
page20
Moisture
Open the battery door and let the sound proc
essor dry out in its case page20
Worn-out battery
Change battery
pages8-9
Whistling noise
Soundprocessoristouchingsomething
Checkthatthesoundprocessoris
correctlyconnected and is not touching anyth
ing pages 12-15
Ifnone of the above solutionssolves the problem, please contact yourhearing center for assistance.

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Manufacturer’s warranty
Oticon Medicalsoundprocessorsarecovered by a limited warranty issuedbythe
manufacturerfor a period of12 months from the date of delivery. This limited warranty
covers manufacturing and material defects in the hearing instrument itself, but not
batteries.
Problemsarisingfromimproperhandling or care,excessiveuse,accidents,repairs
carried out by an unauthorizedparty, exposure to corrosive conditions,damage due to
foreignobjectsenteringthedevice,orincorrectadjustmentsareNOTcoveredbythe
limited warranty and may void it.
The above warrantydoesnot affect anylegalrightsthatyou might have underapplicable
nationallegislationgoverningthesaleofconsumergoods.YourHearingCareProfes-
sionalmayhave issued a warrantythatgoes beyond the clauses ofthis limited warranty.
Please consult him/her for further information.
Ifyouhaveany commentsor suggestions related to the Oticon Medicalbone anchored
hearing system, pleaseuse the e-mail address on the backofthe manual to contact us.
Important information
• It is important to follow the skin hygiene guidelines, please contact your ear clinic if
youhavequestionsorconcerns.
• Always keep your sound processor in its boxwhen it is not being worn so that it is
protected from dust and dirt. Ifyou are using a skin, please make sure you remove the
skin before putting the sound processor in its box.
• Whenever the sound processor is not in use, ensure it is switched off by opening the
battery door. The battery door should be left open so that any moisture in the sound
processor isallowedtoevaporate.
• Ifyouarenotwearingthe Oticon MedicalStreamerwhenusinga telephone,please
hold the receiverof the telephone close to the sound processor.To avoid feedback
(a whistling sound), make sure the telephone does nottouch the sound processor.
(Formore information onthe possibilities ofthe Oticon MedicalStreamer,see pages
26-28).

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• To avoidsetting off metal detectors when travelling,yoursound processor can be
removed beforepassing through the securitycontrols.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Regulatory compliance statements
Operationissubjecttothefollowingtwoconditions:
1. Thisdevicemaynotcauseharmfulinterference.
2. Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay
causeundesiredoperation.
Changes ormodificationsnot expresslyapproved bythepartyresponsible for compli-
ance could void the user’s authority to operate the equipment.
NOTE:Thisequipmenthasbeen testedandfoundtocomplywiththelimitsforaClassB
digitaldevice,pursuanttoPart15oftheFCCrules.
Theselimits aredesignedtoprovidereasonable protectionagainstharmful interference
in a residential installation. This equipment generates,uses and can radiate radio
frequencyenergy and, if notinstalled and used inaccordance with the instructions,may
causeharmfulinterferencetoradiocommunications.However,thereisno guaranteethat
interference will not occur in a particular installation.

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If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correcttheinterferencebyone ormoreof the followingmeasures:
• Reorientorrelocatethereceivingantenna.
• Increasethedistancebetweentheequipmentandthereceiver.
• Connectthe equipment to an outleton a circuit different fromthat to which the receiver
isconnected.
• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Hereby, the legal manufacturer declares that this Ponto 3 is in compliance with the
essentialrequirementsand other relevant provisions of Directive Radio Equipment
Directive2014/53/EU. Declaration ofconformityisavailable at:OticonMedical AB
The Ponto 3 contains a radio transmitter using short-range magnetic induction technol-
ogy, working at 3.84 MHz. The magnetic field strength of the inductive transmitter is
< -15 dBμA/m @ 10m.
The emission power from the Ponto 3 is below international emission limits for human
exposure.ThePonto3complieswithinternationalstandardsconcerningelectromagnetic
compatibility.
Due to the limited size available on the device, many of the relevant approval markings
are found in this document.
1. FCC ID: 2AHJWPONTO3
2. IC: 21199-PONTO3
The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada.
Wastefrom electronic
equipment must be
handled accordingto
local regulations.
E2831
Equipment
includes
RF transmitter

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WARNINGS
• The soundprocessor, batteries, parts and accessoriesarenot toysandshould bekept
outof reach of children and anyone who might swallow these items or otherwise
causeinjury to themselves.The soundprocessorcontainssmallpartsthatmaybe a
choking hazard for small children.
• If you drop the sound processor, make sure the shell is not cracked or any parts of the
sound processor have broken. If you find something wrong withyour sound processor
pleasecontactOticonMedical.
• Neverdispose of your sound processor, its parts orbatteries by burning them.
There is a risk that they will explode and cause serious injury.
• Thesoundprocessorisnotwaterproof.Alwaysdisconnectthesoundprocessorbefore
showering or bathing/swimming. If the sound processor accidentally gets wet, open
the battery door and take out the battery to let the sound processor dry.
• Avoidexposingthe sound processor toextremeheat.
• PortableandmobileRF(radiofrequency) communicationsequipmentcanaffectthe
performanceofyoursoundprocessor.
• Althoughunlikely,nearbyelectronicdevicesmaybeaffectedbyyoursoundprocessor.
In thatcase, movethe soundprocessor awayfromthe affectedelectronicdevice.
• IfyouneedtoundergoMRI(MagneticResonanceImaging)thesoundprocessormust
be disconnected.The implant and the abutment can remaininplace.When schedul-
ing and visiting the location of your MRI be sure to inform the doctor or technician that
you have a bone anchored system (for children and mentallydisabled this responsi-
bility falls under the caregiver).
Battery use
• Always use the batteries recommended in this manual. Batteries oflowqualitymay
leakand causebodilyharm.
• Batteries can be harmful if swallowed. Always keep batteries out of reach ofsmall chil-
dren or people of diminished mental capacity. If a battery is accidentally swallowed,
seekmedicalattentionatthenearestemergencydepartment.