Oticon Medical Ponto Plus Operating instructions

Troubleshooting the Ponto Plus and
Ponto Plus Power BAHA
No sound
Change the battery. You may wish to try a battery from a different pack of batteries
if it was changed recently.
The mute (stand-by) feature may be on. Briefly press and release the push button
and the BAHA will resume its previous setting.
Intermittent or reduced sound
There may be dirt in the coupling or sound inlets. You can clean your BAHA
processor with a soft, dry cloth. Remove any dirt or entangled hair around the
coupling.
Moisture. The BAHA is not waterproof. Open the battery drawer fully and let the
BAHA dry.
Worn-out battery. Change the battery. You may wish to try a battery from a different
pack of batteries if it was changed recently.
Whistling noise (feedback)
Check the BAHA is correctly connected to the abutment.
Check the position of the BAHA. Make sure it is not touching something (for example
your ear, collar, hat or glasses).
If volume is enabled, reduce the volume via the side dial.

I’m worried I might knock off my BAHA
A safety line is available. It attaches to the BAHA and clips to your clothing. It is
designed to help you avoid dropping the BAHA especially during physical activity or
situations where the BAHA could be knocked off.
I can’t open the battery drawer
The tamper resistant battery drawer is locked. Use the small screwdriver to turn the
tamper-resistant screw to the unlocked (horizontal) position.
Helpful resources
Ponto Plus user guide (pdf)
More support can be found on the Oticon Medical website