oticon Real Series User manual

oticon.com
Phone:[phone] | Fax:[phone]
Eective May 2023
Oticon Real™:
• Powered by Polaris R™with RealSound Technology™featuring:
MoreSoundIntelligence™2.0with Wind&HandlingStabilizer,MoreSoundAmplier™2.0
withSuddenSoundStabilizerandMoreSoundOptimizer™
• Choice of exible tting options withrechargeableandnon-rechargeable
miniRITEandminiBTEmodels
• Gives patients the support they need toeasilycontrolandpersonalizetheir
hearingaidswith OticonCompanion,thenewall-in-oneapp solutionwhichincludes
RemoteCareprogramming
Oticon Government Services
Pocket Guide
Experience the real sounds of life

Demo Instrument options:
With OticonRealdemoinstruments, weoeravariety ofcolors
(OliveGreen,Black, Chestnut Brown andChroma Beige).Wewillask
for thecolor ofinstrument,receiver sizeand strengthas well as
yourchoiceofdome.
Call us toreceiveyour demo instruments! 8 7 7. 310. 9 68 1
DidyouknowthatOticonReal
demoinstrumentsarenowavailable
forVAAudiologists?
To receive demo instruments, contact the
Government Services team — see pages 71–72 or
call us at 877.310.9681
Tableofcontents
4What’snewandwhat’son contract
8QuickGuides
8 Genie2QuickFittingGuide
12 MoreSoundIntelligence
16 CROSandCROSPX
20 RemoteCare
25 ROESCodesforearmoldsand receivers
30 Oticonchargers
32 Companionapp
35 Two-wayhands-freecommunication
foriPhoneandiPadaccessories
36 Accessories
55 Firmwareupdatebenets
56 Pricingandparts
66 Programming
71 Oticonteam
In addition to all the tabbed sections, here is
where to nd more:
NEW
Instruments
32

Oticon CROS Family Compatibility
Oticon CROS (312 zinc-air) and
Oticon CROS PX (rechargeable)
Polaris R™Polaris™Velox S™
OticonReal
miniRITER OticonMore miniRITER Opn S miniRITER Opn SBTEPP
OticonReal
miniRITET OticonMore miniRITET Opn S miniRITET XceedBTESP
OticonReal
miniBTER OticonMore miniBTER OpnS miniRITE XceedBTEUP
OticonReal
miniBTET OticonMore miniBTET OpnPlay miniRITET
RITE Fitting Ranges
BTE Styles
OticonReal1 miniBTER
(lithium-ion)
OticonMore1 miniBTER
(lithium-ion)
OticonReal1 miniBTET
(312zinc-air)
OticonMore1 miniBTET
(312zinc-air)
OpnS 1BTE
PlusPower 13 Xceed1 BTE SuperPower 13 Xceed1 BTE UltraPower 675
Real, More, Xceed, CROS & CROS PX
CO79
HearPink*
BTE Fitting Ranges
RITE Styles
OticonReal 1miniRITE R*(lithium-ion)
OticonMore 1miniRITE R*(lithium-ion) Oticon Real1 miniRITET* (312zinc-air)
OticonMore 1miniRITE T*(312 zinc-air)
RITE Styles
OticonCROS (312zinc-air)**
OticonCROS PX(rechargeable)**
Hook
CordaminiFit
Powerthin tube
CordaminiFit
standardthin tube
*Available for Oticon Real, Oticon More and CROS PX only. **Available for Oticon Real miniRITE R only
**Availablein ROES with60 and 85
receiver.OticonCROSandCROS PX
arenot compatiblewith Oticon Own
Custominstruments
*includesTelecoil andToggleSwitch
RITE and BTE Instrument Colors
CO93
ChestnutBrown
CO94
Terracotta
CO90
ChromaBeige
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120
125 Hz
250 500 1k 2k 4k 8k
dB HL
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125 Hz
250 500 1k 2k 4k 8k
dB HL
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30
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90
100
110
120
130
125 Hz
250 500 1k 2k 4k 8k
dB HL
RITE&BTEInstruments
Custommold, Bass
&Power dome
PowerReceiver
Mold
OpenBass/
Opendome
CO91
SilverGrey CO92
SteelGrey
CO44
Silver CO63 DiamondBlack
NEW
COLOR
C114
OliveGreen**
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120 125 Hz
250 500 1k 2k 4k 8k
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250 500 1k 2k 4k 8k
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110
120 125 Hz
250 500 1k 2k 4k 8k
dB HL
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110
120 125 Hz
250 500 1k 2k 4k 8k
dB HL
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250 500 1k 2k 4k 8k
dB HL
Instruments
54

OticonOwn1CustomInstruments
IIC CIC ITC ITEHS ITEFS
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0
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250 500 1k 2k 4k 8k
dB HL
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-10
20
30
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60
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110
120
125 Hz
250 500 1k 2k 4k 8k
dB HL
OticonOwn1 ITCITE
FittingRange 75,90 OticonOwn 1ITCITE FittingRange 75,90, 100
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250 500 1k 2k 4k 8k
dB HL
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125 Hz
250 500 1k 2k 4k 8k
dB HL
OticonOwn1 ITCITE
FittingRange 75,90 OticonOwn 1ITCITE FittingRange 75,90, 100
Firmware number New functionality/improvements
1.0.2 • Streamingandhearing instrumentperformance
improvements
Toensurethat your patient's aids have thelatestfirmware, please connect the devicestoGenie 2.
IIC CIC ITC ITE HS ITE FS
Battery 10 10 312 312 312
Fittinglevels
NFMI -• (ROES) • • •
2.4GHz - - • (ROES) • (ROES) • (ROES)
Microphones 1 1 2 2 2
Push-button -o o o o
VolumeWheel - - o o o
Telecoil - - o†o†o†
AutoPhone - - - - -
•Standard oOption o†Notpossibletocombine2.4GHzandtelecoil -Unavailable
OticonOwnoptions*
*Optionsavailablespacepermittingand maynotbeavailableon allmodels.
Visual indicators Retention
ColorDots CanalLock(CIC/ITC/HS)
Initialson shell HelixLock(CIC/ITC/HS)
Nameon shell(Name ifpossible,otherwiseinitials) ClothingLoop(N/AforIIC/CIC)
CanalTips Red/Blue HeavyClothingLoop
(N/AforIIC/CIC)
L&Ron Shell
Removal Shell Finish
RemovalCord(STDforIIC/CIC) HardCoat(Standard)
HeavyRemovalCord(N/AforIIC) SoftCoat
LargeBallRemovalCord MatteFinish
Tactile / Other
RaisedPush Button Batterydoor indicator
RaisedVolumeWheel Door hooks(N/A forIIC)
LargeVolumeWheel Extendedreceivertubing
(N/AforIIC)
Raised,LargeVolumeWheel
Largeball Raised push button
Initialson shell Clothingloop
Custom instrument shell and faceplate colors
C001
Beige CO04
DarkBrown
CO03
MediumBrown
CO02
LightBrown C005
Black
Transparent* Red* Blue*
*Notavailableasafaceplatecolor.
QuickFitGuides
76

Genie2—Quickttingguide
Selection Screen — Acoustics
Clickingon the lefttask pane optionlabeled Acoustics allowsforthe
opportunityto change the selectedearpiece.Pleasenote,ifanearpieceis
changed,besuretore-prescribesettingsatthebottomofthescreen.
Fitting Screen
Thettingtoolsinthelefttaskpanemakekeytting featureseasily
accessible and convenient. Real time adjustment of gain, adaptation
managerand compressioncan be made in the Fine-tuning option.
TheFitting Assistant option,locatedinthelefttaskpanel,makesiteasier
toconductnetuningbyprovidingpre-programmedttingadjustmentsfor
commoncomplaints—includingadjustmentstooptionsintheMoreSound
Intelligence™2.0screen.
Navigation Bar and Welcome Screen
InordertonavigatethroughtheGenie2software,followthe navigationbar
atthetopofthescreen,workingfromlefttoright.Thisbaralsocontains
theSave and Exit button,Connect buttonwith selectedprogrammer,
informationaboutthehearingaidandnoticationicon.
TheWelcomescreenallowsforconnectingtoinstrumentsorsimulatingatting.
Selection Screen
DierentFamilies,Styles,andFeaturesmaybe selectedwhile runninga
simulation.Theabilitytoviewthetting levelforminiRITE and custom
instrumentsislocatedin the middleofthescreen.Additionally,OticonReal
isnowavailabletoselectandtin Genie2 | 2023.1.
Thebarsbeside thehearing aid(s) willbecomegreenonceconnected.
QuickFitGuides
98

Fitting Screen — Oticon Real Environments and
Conversation Activity tools
TheEnvironments toolisanewfeatureintheData Logging sectionin the
software.The datadisplayedshowstheamountoftime spentineachtypeof
environment(Simple, Moderateand Complex)fromone tting tothenext.
TheConversation Activity toolis a new tooldesigned tohelp geta better
understandingofhowa patientisengaging in differentkindsofsound
environments.Thisfeatureis locatedin the Data Logging sectionand
showsconversationactivity per environment and per usage period.
End Fitting Screen — Accessories and Save and Exit
Compatibleaccessoriesandgeneralhearingaidinformationarelocatedon the
landingpagefortheEndFittingscreen.
Accessoriesarepairedoutsideofthesoftware.Ifaccessorieshavebeen
previouslypaired,therewillbearedand/orblueindicatorabovethe accessory
imagethathasbeensuccessfullypaired.
ClickSave and Exit tosavethesessionandexitthe software.Note: Settings
areautomaticallysavedintheinstrumentsduring the Programmingprocess.
End Fitting Screen — Buttons and Indicators and Batteries
Buttons and Indicators canbe accessedviathelefttaskpane.LEDoptions
undertheVisual Indicators tabcan be programmedfortheminiRITER,
miniRITET,miniBTERandminiBTET.OticonRealoersthe optiontochoose
Voice notications asan alternativetothetonalnotications,forthe
lowbatteryindicator.Thechoicebetweenspokenandtonalindicatorsis
congurableinthettingsoftware.
WhenttingminiRITERandminiBTER rechargeablelithium-ionhearingaids,
theBatteries optioncanbeselectedfromthelefttaskpanetoseeCurrent
Battery Level (currentchargeinhearingaids)andoverallBattery Health.
Fitting Screen — Oticon Real features:
SuddenSound Stabilizer and Wind & Handling Stabilizer
SuddenSound Stabilizer isa newfeatureforOticonRealinstrumentsthat
eectivelyaddressessudden sounds, while preservingspeechintelligibility.
Thisfeaturecan be foundintheFine-tuning screen,undertheSuddenSound
Stabilizertab,whereclinicianscanselecttheappropriatesettingforsudden
sounds,rangingfromOFFtoMax.
OticonRealalsohasWind & Handling Stabilizer,whichhelps clean up
theinput bydetectingthen reducingnoise caused bywind or handling
noise. This feature canbefoundintheFittingstep,under Automatics.Itis
recommendedtoleavethisfeatureon.
NEW
NEW
10 11

MoreSound Intelligence in
2 microphone instruments*
MoreSound Intelligence (MSI) is a groundbreaking
BrainHearing™technology that provides access to the
full sound scene with clear contrast and balance.
Itincludesacombinationoftechnologiesdesignedtoprocessthe
soundscenewith precision.As partofthenoisereductionsystem,
MSIutilizesanon-boardDeepNeuralNetwork(DNN) thatwastrained
on12millionreal-lifesoundscenessoitcouldlearnthewaythebrain
doesnaturally.TheDNNallowsthesounds oftheworldtobehandled
preciselyandautomaticallyallowingpatientstomoveseamlessly
acrosslisteningenvironments.
*MoreSoundIntelligence2.0is afeatureinOticonReal.
MoreSound Intelligence at initial tting
AdjustingEnvironmentalConguration:Whenissupportneeded?
Thetarget istherecommendedsettingandagreatstartingpointfor
patients.Werecommendsettingthe EnvironmentalCongurationduringyour
patient’s initial tting appointment.
A. Environmental Conguration
A
B C
ImagesinthisguidedepictMoreSoundIntelligence2.0/MoreSoundIntelligence
forOticonReal1,More1,anddual-microphoneOwn1devices.
Allowsforsettingthe hearing aids todetermineWHEN patientsneed more
support(directionalityandnoisereduction).
• Ask patient: “Inwhichsituationsdoyound it dicult tohear”or
“Whendonoisysituationsgofromeasytodicultforyou?”
• Movegrayslider bar based on their responsebyclicking on the leftorright
arrow.Basedonthepatient'sresponse,thelightgrayindicateseasier
environments,dark grayindicatesmoredicultenvironments.
Thosewithpoorspeechdiscriminationscoresmaybenetfrommore
separationofspeechandnoise—movingsliderbartoleft.
1312

B. Easy Environment
12
ThesehandlesdetermineHOW MUCH supporta patientwillhaveineasy
environments(lightgray)
1.Neural Noise Suppression — Easy
- Amountofnoisesuppressionforeasysituations(lightgray).
- Choosethiscontrolifpatientsarestrugglinginsituationsthatare
consideredmoresimpleenvironments.
Ask patient: Doyoundbackgroundsoundstobedisturbing
sometimes,eveninquietersituations?
2.Virtual Outer Ear — Easy
- Compensatesforloss ofpinnaeect.
- Choosethiscontrolshouldthepatientwantmore/lessofafront
focus.
- OptionsforVirtualOuterEarineasyenvironments:
- Aware
- Balanced
- Focused
Ask patient: Doyouwanttobeveryawareofallsoundsaroundyouor
focusabitmoreonsomeoneinfrontofyouinquietersituations?
MoreSound Intelligence at follow-up appointment
AdjustingEasyand Dicultenvironments:Howmuchsupportisneeded?
34
ThesehandlesdetermineHOW MUCH supporta patientwillhaveindicult
environments(dark gray)
3.Neural Noise Suppression — Dicult
- Amountofnoise suppressionfordicult situations(darkgray).
- Choosethiscontrolifpatientsarestrugglinginmorecomplex
environments.
Ask patient: Doyoundbackgroundsoundstobedisturbingwhen
therearemanysounds aroundyou?
4. Sound Enhancer — Dicult
- Allowsforadditionalboostfrom1000–4000kHzwhenMSIisactively
workingtocontrolnoiseindicultenvironments.
- Choosethiscontrolshouldpatientswantmoresupportindicult
environments.
- OptionsforSoundEnhancerfordicultenvironments:
- Detail
- Balanced
- Comfort
Ask patient: Whenlisteningtospeechindicultsituations,areyou
sometimesoverwhelmedordoyouprefertohavemorespeech detail?
C. Dicult Environment
14 15

TheOticonCROS transmittercoupled with a compatible Oticonhearingaid is a
solutionforpeople with single-sided deafness (SSD).
ACROSfitting is appropriatewhen hearing on the betterear is normal, whereasa
BiCROSfitting is appropriatewhen hearing on the betterear is impairedandhearing
lossmustbecompensatedfor.
Inthisguide,both fitting scenariosare described in a few simple steps.
Formore informationon CROS transmittersgo to:oticon.com/solutions/cros
1. Placethe transmitterandreceivinghearingaidwithin20–30cm (8–12 inches) of
eachotheron a table or on the client’s ears.
2. Family/Selection step:
Detect thehearingaidonthebetterear. If the hearing aid familyand/or style
supportsaCROSfitting, the CROStransmitter will appearforselection in the
Stylelistfortheotherear.
TheCROStransmitterexistsas a miniRITE T and miniRITE R style.
Oticon CROS & CROS PX
QuickFittingGuide Oticon CROS & CROS PX QuickFittingGuide(cont'd)
3. Selection step:
SelectCROStransmitterfor the non-hearingaidear. The CROStransmitter and
receivinghearing aid will pair onceyouproceed withthefittingsession.
Please Note: The CROStransmitterisnot detectedorconnectedtothe software,
butitisactivelystreamingthroughout the fitting. Makesure bothdeviceshave
freshbatteries (orarefully charged) and areturned on.
4. Fitting step:
Thepatientcannowhear streamedsoundfromthe CROS transmitterin the
receivinghearing aid.
Checkactive streamingbyrunningyourfingeralongthetransmittermicrophone
andlistenfor themicrophoneactivity in the receivinghearing aid.
5. Fitting step:
Gotothe CROS/BiCROStabintheleft taskpane toselect a mode: BiCROS, CROS,or
NoCROS/BiCROS.
Theselectionofmode controls whichmicrophonesare in use. Itispossibleto
createseveral programsin the hearing aid, eachwithitsown mode.
Oticon CROS Family Compatibility
Oticon CROS (312 zinc-air) and Oticon CROS PX (rechargeable)
Polaris R Polaris Velox S
OticonRealminiRITE R OticonMoreminiRITER OpnS miniRITER OpnS BTEPP
OticonRealminiRITE T OticonMoreminiRITET Opn SminiRITE T XceedBTESP
OticonRealminiBTER OticonMoreminiBTER OpnS miniRITE XceedBTEUP
OticonRealminiBTET OticonMoreminiBTET Opn PlayminiRITET
16 17

6. Fitting step, CROS mode:
Askyourpatientto listentothe sound comingfromthe right
andleftsides to determine theappropriatetransmissionlevel. In CROSmode,
thehearingaidmicrophoneis offbydefault.
InFine-tuning,chooseanappropriateadaptationstep(1,2 or 3) and adjust the
overall gain ofthe transmittedsignalasneeded.
Gotostep 8.
7. Fitting step, BiCROS mode:
Itispossibletoadjust the CROSinputlevelor balance ofsound coming fromthe
CROStransmitter versusthe receivinghearing aid where themicrophoneis on
by default.
Thebalancetrimmer adjusts the CROStransmitter input levelin2 dB steps.
Asadefault,itisset to0,meaningequal sound from the transmitter and receiver,
respectively, entersthe ear canal.
Thereceiverinput level is fixedbut can be adjustedintheoverallgaininthe
Fine-tuningtab.
Oticon CROS & CROS PX
QuickFittingGuide(cont'd)
8. End Fitting step:
Itisnotpossible toconfigurebuttons and indicatorsfortheCROStransmitter,
butundertheOperatePush-button tab,it is possible toseehowbuttons are
configuredonthetransmitter.
Beawarethatbeeps areconfiguredto be High Frequencyfortransmitter alerts,
whereasreceiving hearingaidalertsareMedium Frequencybydefault.
Ifnochangestobeeps aremadebythehearingcareprofessional,beeps
willsounddifferentfrom thetransmitter versusreceivertohelp the patient
distinguishbetweenthetwo moreeasily.
9. Save and Exit.
Genie 2 features without CROS transmission
WhenperformingFeedbackAnalyzer,In-situ AudiometryandTechnical
Measurements,the CROStransmission is notavailableto ensurethat the
transmissiondoes not interfere with themeasurements.
CROStransmission continuesafter exitingthesefunctionsinGenie 2.
Oticon CROS ttings and Real Ear Measurements (REM)
To objectivelyverifyhowthe CROS transmitter is functioningandovercoming
theheadshadoweffect,it is possible torunaREM measurementwithinthe
REMAutoFittool inGenie2withthetransmitteractively streaming.
NospecificREMAutoFit CROSprotocol exists,butageneral REM verification
guideisavailablefrom Oticon.
IfanactivetransmitterisnotdesiredduringREM,muteorshut downthe
CROSdevice.
Oticon CROS & CROS PX
QuickFittingGuide(cont'd)
18 19

RemoteCare via Companion App
QuickGuideforClinicians
Important information
•OticonCompanionapp works with:
•Apple iPhone and iPad on iOS 15.0 or higher.
•Android™ phones on operating system 8.0 (oreo)or higher.
•Hearing aid compatibility: Specialized programming is not
required prior to RemoteCare session. *All OticonReal, Oticon
More, Oticon Own,Oticon Zircon, Oticon Play PX,Opn Play,Xceed and
Xceed Play hearinginstrumentsare compatiblewith RemoteCare.
•OticonRemoteCareworks best on WiFi, however it willalso work
usingdata.
•Should your patient require assistance with their phone or app,the
patient may callthe Oticon patient supporthotline at: 855.400.9766
*For Custom models to be compatible, they must have 2.4 GHz Bluetooth®LowEnergy wireless technology
What features are not available through RemoteCare via
Companion App?
•Firmware Updater
•FeedbackAnalyzer
•RealEar Measurements
•AcousticsSettings(e.g.,ventingsettings)
•Tinnitus SoundSupport™— If a program exists, it cannot be modified
during the RemoteCare session. This program will continue to work
afterwards as previouslyprogrammed.
Step 1: Getting started
Open NOAH/Genie 2 and select the patient’smostrecent session.
1. Clickthe RemoteCare box in lower left corner of screen.
2. Enter your RemoteCare credentials and click “SIGNIN”
3. Enter patient email address and click “CONTINUE”
4. Oncethe patient is in the virtual waiting room, click ‘START AN
APPOINTMENT’when you are ready.
Note: It is only possible to start a session when the patient is already
present/has started an appointment.
3 4
1
2
2120

Step 2: Conduct the session
1. Click‘CONNECT’ to detectand connect to the patient’shearing
aid(s).The status indicators turn green when the hearing aid(s)are
connected. Please note the connection processmaytake up to several
minutes. If you get a communication error,go tothe ‘FAMILY’ or
‘SELECTION’ screenand connect the hearing aid(s).
Onceconnected, proceed to ‘FITTING’.
The connection status of the hearing aids is indicated in twoplaces:
a.Connection Bar
b. OticonRemoteCareCommunicator
a
b
1
Important: Use RemoteCare
Communicator to communicate
with your patient
a. Hearing aid status indicators
b.Enable/disablecamera
c.Mute/unmutemicrophone
d.Enables text messaging and
communicationvia audio and video
between youand your patient
e.Uploadbutton
f. Refreshvideo
a
b
c
e
f
d
2
5
3
4
Ensure patient is in anenvironment with nonoise
Turn off yourmicrophone to avoid any unwanted noise
Confirm thepatientis wearing the aids correctly
To compensate for possible delaysin connection, play tones for at
least twoseconds and with longer than normal pauses (preferably
more thantwo seconds)between presentations.
1
2
3
4
Best practices if using In-situ Audiometry with RemoteCare
Important Note: Please note that In-situAudiometry whether it is
conducted in the office or via RemoteCarecannot be used fordiagnostic
purposes. While itcannot replace in-person audiometry,it will be beneficial
in cases where the patient cannot come into the office but needs tohave
personalized adjustments made.
2. Program thepatient’s hearingaids asyou would do normally,
ifneeded.
3. Click ‘UPLOAD’ to upload the newsettings to thehearing aids.
4. Once alldesired changes have beenmade, click ‘DISCONNECT’.
The hearing aids will be disconnected from Genie2 and will
restart.Note: You can also disconnect the hearing aids from the
‘END FITTING’ screen.
5. Go to the ‘ENDFITTING’ screen and click ‘SAVE AND EXIT’ to save
and end the session with the patient.
22 23

ROESReceiverandEarmoldCodes
ROES Codes
ROES Code Description Left Part No. Right Part No.
60 miniFit
REC2 60miniFitSpeaker, Size0 124946 124945
REC3 60miniFitSpeaker,Size1 124595 124590
REC4 60miniFitSpeaker, Size2 124596 124591
REC5 60miniFitSpeaker, Size3 124597 124592
REC6 60 miniFit Speaker,Size4 124598 124593
REC7 60miniFitSpeaker,Size5 124599 124594
85 miniFit
REC8 85miniFitSpeaker, Size0 124968 124961
REC9 85 miniFit Speaker,Size1 124969 124963
REC10 85miniFitSpeaker,Size2 124970 124964
REC11 85miniFitSpeaker,Size3 124971 124965
REC12 85miniFitSpeaker,Size4 124973 124966
REC13 85miniFitSpeaker,Size5 124974 124967
100 miniFit
REC14 100miniFitSpeaker,Size1 124585 124579
REC15 100miniFitSpeaker,Size2 124586 124581
REC16 100miniFit Speaker,Size3 124587 124582
REC17 100miniFitSpeaker,Size4 124588 124583
REC18 100miniFit Speaker,Size5 124589 124584
Power Mold 100
REC37 PowerMold100Wire,Size1 120212 120208
REC38 PowerMold100Wire,Size2 120213 120209
REC39 PowerMold100Wire,Size3 120214 117854
REC40 PowerMold100Wire,Size4 120215 120210
REC41 PowerMold100Wire,Size5 120216 120211
Power Mold 105
REC59 PowerMold 105 Wire,Size1 120212 120208
REC60 PowerMold105Wire,Size2 120213 120209
REC61 PowerMold105Wire,Size3 120214 117854
REC62 PowerMold 105 Wire,Size4 120215 120210
REC63 PowerMold105Wire,Size5 120216 120211
ROES CODE EARMOLD
EM9 BTEMold
EM10 RITEMold
EM11 SlimTubeMold
EM12 OticonMore/Opn/AltaRITE PowerMold
EM13 AgilRITEPowerMold
EM14 MicroShell
EM15 Hollow/LiteTipMold
Notes
Earmolds
2524

RITE Molds
Standard Mold Hollow Mold
Canal LiteTip
Power Options
60dB • •
85dB • •
100dB
105dB
Material
Acrylic • •
Silicone •
OtoTherm™ • •
Style/Retention
MicroMold(CIC) •
Canal • •
CanalLock • •
Half-Skeleton • •
Semi-Skeleton • •
3/4Skeleton • •
Skeleton • •
HelixLock •
HalfShell • •
3/4Shell • •
FullShell • •
Color options for MicroShell
Beige LightBrown Translucent
MediumBrown Translucent DarkBrown Black
RedTransparent Blue
RITE Molds
Embedded Mold
MicroShell Power Receiver Mold
Power Options
60dB •
85dB •
100dB •
105dB •
Material
Acrylic • •
Silicone
OtoTherm™
Style/Retention
MicroMold(CIC) •
Canal • •
CanalLock • •
Half-Skeleton • •
Semi-Skeleton • •
3/4Skeleton • •
Skeleton • •
HelixLock • •
HalfShell •
3/4Shell •
FullShell •
EarmoldOverview
Earmold Ordering Flexibility —ifearmolds arenotorderedattime ofinitialtting,
theyarestillabletobeorderedforNOCHARGEduringthehearingaidtrialperiod
(180days).Toorderearmoldsaftertheinitialorderisplaced,thiscanbedoneso
throughaServiceOrderinROES.
Earmold remake policy —180days,one-time remakeduetopoort.Theremake
mustbe sameearmold model(i.e. MicroShelltoMicroShellwithcanallock).
Ifchange inearmold model,a neworderwillberequired.
Earmolds
2726

Whenttings don'trequirea customearmold,Oticonoersaselectionofinstant
toptions.Foryourreorderingconvenience,ROESpartnumbersarelocatedon
pages25.
Earmoldinstanttoptions Notes
28 29
miniFit Earpiece Compatibility Overview
OticonReal and OticonMorevs Oticon OpnS
miniFit
earpieces Open
Dome
OpenBass
Dome
Bass Dome
double vent
Bass Dome
single vent
Power
Dome
Grip Tip
open Grip Tip closed
Oticon More
(miniFit speaker) -60
85
60
85
100 -60
85
100
60
85 60 85
Oticon Opn S,
Opn™and
Opn Play™
(miniFit speaker)
60
85 -60
85
100
60
85
100
60
85
100
60
85 60 85
Instant Fit Options
miniFit
earpieces
Open
Dome*OpenBass Dome** Bass Dome double vent
Bass Dome
single vent*
Power
Dome
Grip Tip
open Grip Tip closed
Domes &
Grip Tips
-
6mm
8mm
10mm
-
5mm***
6mm
8mm
10mm
12mm
-
6mm
8mm
10mm
12mm
-
6mm
8mm
10mm
12mm
-
6mm
8mm
10mm
12mm
Large/
Small
Vent
Large/
Small
NoVent
Grip Tips
Grip Tip providesaninstanttoptionthatismoredurablethandomes.Soft
exibletipsshapecomfortablytomost ears; the slightlytackytexturehelps
preventslippage.
*ForOpn S productsonly **ForOticon RealandOticonMoreproductsonly
***Forsize60speakeronly.CompatiblewithOpnS,OticonMore andOticonReal.

Your choice of two convenient chargers
Oticon SmartChargers*
• ProtectiveLid
• PowerBank
• DryingCapabilities
Oticon Desktop Chargers
• Easyinsertion andremoval†
• ContactFree†
• Quickcharge†
*Compatiblewith PolarisR andPolaris instrumentsonly
**OticonminiBTE SmartChargeris compatiblewith OticonMore deviceson Firmware1.3 ornewer
***OticonminiRITE SmartChargeris compatiblewith OticonMore deviceson Firmware1.1.1 ornewer
†Featuresfor bothSmartChargers andDesktop Chargers
Oticon miniRITE Hearing Aids
3 hours 1 hour 30 mins
Fully charged 50% charged 25% charged
Oticon miniBTE Hearing Aids
3.5 hours 1 hour 30 mins
Fully charged ~40% charged ~20% charged
Chargingtimesapply forboththe SmartChargerandDesktop Charger
miniBTE
miniBTE**
miniRITE
miniRITE***
*OticonminiBTESmartCharger iscompatiblewith
OticonMoredevices onFirmware1.3ornewer.
**OticonmininRITESmartCharger iscompatiblewithOticonMore
devicesonFirmware 1.1.1ornewer
Power bank function
Whenthechargeris disconnectedfrompower, the LEDs
onthebackof the chargerindicate thecharger’s power
bankbattery level.Your patientcancheckthe remaining
batterylevel by opening theSmartCharger’s lid.
Threefullchargingcyclesoftwohearingaids
Twofullchargingcyclesoftwohearingaids
Onefullchargingcycleoftwohearing aids
Batterytoolowforafull chargingcycle
Charging the SmartCharger
Whenthechargeris connectedtoa powersource,the
LEDsonthebackof thechargerindicatethecharging
statusof the power bank.
Charging(batterytoolowtorechargethe hearingaid)
Charging
Fullycharged
ORANGEblink ORANGEsteady GREENsteady
ORANGEblink GREENsteady
Oticon SmartCharger
4 hours
Fully charged
powerbankbattery
Up to 8 hours
Fully charged power bank
andhearingaids
miniBTE* miniRITE**
Oticonchargers OticonSmartChargerchargingtimes
Chargers
3130

PAIRING WITH APPLE
Forpairing iPhone, iPad,or iPodwithOticon 2.4 GHzBluetooth®enabled hearing aids.
1. Beginbyputtingyourhearing aid intopairing mode byturning the hearing aids
offand back on, byeither using the buttonorplacingthemintoacharger.
2. Onyourdevicego to Settings> Accessibility> Hearing Devices
3. Your device will searchfor thehearingaids,oncediscoveredthe hearing aids
willappearonthescreen.
4. Choose'Pair' foreach hearing aid.
PAIRING WITH ANDROID
Forthe best functionality, we recommend pairing allAndroidphones through
eithertheOticonCompanion or theOticonON app.
1. BeginbyopeningtheCompanionor ON app.
2. Followthedirections on howto connecttothe hearing aids:
a. Turnthe hearing aids offandbackonto put it into pairing mode
b. Theaidsshouldappearonthe screen
c. Followthepromptsonthe screen toconnect
ASHAcompatibleAndroiddevices*,allow directstreamingto PolarisR and
Polaris**hearing aids.
The Oticon ON and Oticon Companion apps are available for Android™and
iPhone/iPad/iPod.
1. Fromthe device,searchforOticonON or OticonCompanionin the App Store
orGooglePlay Store.
2. Followthepromptsto install eitherapp.
*Android™devices needtosupport ASHAtoallow directstreaming.
Please visitoticon.com/support/compatibility formoreinformation.
**Onlyforhearingaidswith 2.4 GHz technology.
Howtopairhearingaids
toasmartphone
Oticon has two apps that can be used with our Bluetooth® Low
Energy hearing aids, Oticon Companion or Oticon ON app. If Apple
Watch compatibility, HearingFitness and advanced tinnitus options
are not required, it is recommended to download the Oticon
Companion app.
Oticonapps
*SpeechBooster is only available in the Oticon Companion app for Oticon Real users. **Oticon RemoteCare app is
no longer available. Please encourage users to download the Companion app to have access to RemoteCare.
Changevolumeandmute • •
Changeprogram • •
Batteryinformation • •
TVAdapter,EduMicand
ConnectClipadjustments • •
StreamingEqualizer • •
RemoteMicrophone • •
BasicTinnitusfunctions
(programselection andvolume) • •
AdvancedTinnitusOptions •
SoundBooster • •
SpeechBooster* •
Findmyhearingaids • •
HearingFitness •
AppleWatch •
Contextualhelp •
Connectivitytroubleshooting •
Remotetting(RemoteCare)** •
Feature Companion app ON app
Chargers
CompanionApp
32 33

Ready for everyone on the Polaris R and Polaris platform
Hands-free communication is available for the following hearing aids: OticonReal,
OticonMore,OticonOwnwith2.4 GHz Bluetooth®, Oticon Zircon, and Oticon Play PX.
ForpatientswhoalreadyhaveOticon More, the hearing aid firmware must be
updatedtoatleast1.3.0by the hearing care professional to enable hands-free
communicationfunctionality.
Hands-freecommunicationisavailablewithiPhone 11 or later
runningiOS15.2orlater,and iPad running iPadOS® 15.2 or later.
Pleasevisitoticon.com/support/compatibility formore
informationandtoseewhichdevices are compatible.
Navigation Bar
Changeprogram by either tapping
arrowsto right and left, or by
selectingdown arrow.
Volume Level Indicator
Startupvalue is 0. To increase or
decreasemove sliders up or down.
Tab bar
Allowsfor changes between
Sound,Hearing aids and More
Options(ex: Help & Support and
RemoteCare).
Companionappquickguide
Submenu
Slider Button — Togglebetweenvolumeadjustmentsinone or
bothhearingaids.
Streaming Equalizer — Equalizessoundstreamedfromaphone
(ex:music,phonecall).
Remote Microphone — AllowspatienttousetheiPhone/iPad as
aremotemicrophone.
SpeechBooster — On-demandnoisereduction.
Mute
*OticonReal, OticonMore, OticonOwn with 2.4GHz Bluetooth,Oticon Zircon,and OticonPlay PXhearing aidson the
PolarisR andPolaris platform
Make or receive call
on iPhone or iPad**
**Note:OticonRealandOticon Ownhearing aids(with2.4GHzBluetooth) areable toacceptor rejectphone calls
usingapushbutton.A firmwareupdate isrequiredforOticonMore (1.4.0),Oticon ZirconandPlay PX(1.2.0) inorder
tohavethisfunctionality.
Hearing aid shifts to
“hands-free
communication” and
captures wearer’s voice
Caller’s voice is streamed
directly into hearing aids.
Hang up when call is
complete on iPhone
or iPad**
How it works
Guidefor
hands-free communication
WithselectiPhone®oriPad®devices,youcanuseOticon hearingaids*
tomakeorreceivehands-freephoneandvideocalls.
Answer via
push-button**
for even easier
call handling
CompanionApp
3534

ConnectClip
Remote Control 3.0
Phone Adapter 2.0
Learnmoreaboutourwireless
connectivityaccessoriesat
oticon.com/connectivity
Accessories
EduMic
BTD800
TV Adapter 3.0
Accessories
3736

ConnectClip
QuickStartGuide
1. Ensure ConnectClip is powered off. Pressandhold
multi-buttonforapproximately6secondsuntilpower
indicatorOFF
2. Turn both hearing aids OFF and back ON.
(PleaseseetheInstructionsForUse—
TurnhearingaidsON/OFFforyourdevice)
3. The hearing aids will now be ready forfirsttime
connectionwiththeConnectClip.Younowhave3
minutestocompletethepairing.
4. Turn ON ConnectClip. Pressandholdmulti-button
forapproximately3secondsuntilpowerindicator
showsSTEADYGREEN
5. ConnectClip will now search for the hearing aids.
StatusindicatorBLINKINGYELLOW
6. Place ConnectClip and both hearing aids close to
each other (maximumdistanceis8inches)
7. Connection established with hearing aid(s) is
indicatedbystatusindicatorSTEADYYELLOW
PAIRING CONNECTCLIP WITH HEARING AIDS
1. Pair the ConnectClip with the hearing aids before pairing
ConnectClip with the mobile phone.
2. Place ConnectClip in Pairing mode. Pressandholdthe
multi-buttonANDvolumeupbuttonforabout6seconds(A)
untilstatusBLINKSBLUE
The ConnectClip will be in pairing mode for about 3 minutes.
3. Enable pairing on mobile phone.
TurnonBluetooth.Searchforandconnectto/pairwithConnectClip
ThisisnormallyintheSettings/Bluetoothsectionofthephone.
4. Enter a pin code. Ifthephonerequestsapincodeenter
0000(fourzeros).
5. Pairing complete. Pairingcompletewithmobilephoneisindicated
bystatusSTEADYBLUE
PAIRING CONNECTCLIP WITH MOBILE PHONE
Ifconnectedtoamobilephoneorotherpaireddevice through
Bluetooth,themusicplayedonthephone/devicewillautomatically
beplayedinthehearingaids.STATUSORANGE
You do not need to press any buttons or change anything on
the ConnectClip.
Pressandholdthemulti-button,volumeupand volume down
for10secondstoclearallBluetoothpairings,indicatedby status
indicatorlightBLINKINGRED.
LISTENING TO MUSIC
UNPAIRING CONNECTCLIP
Accessories
3938