oticon Agil User manual

INSTRUCTIONS FOR USE CIC/MIC, ITC, HS/LP

Thank you
Thank you for choosing our product as your means to better hearing.
To support your efforts, we have put great care and attention into making sure that your
new hearing instruments are of the highest quality and that they are easy to use and
maintain.
We recommend that you read this manual carefully to achieve the maximum benefit of
your new hearing instruments.
Congratulations on your decision to actively improve your hearing with today’s most
advanced hearing technology in the market.
Contents
Instrument View CIC/MIC 5a
Instrument View ITC 5b
Instrument View ITE 5c
Changing batteries 7
Turning your instruments ON and OFF 9
Inserting your hearing instruments 10
Programs (Optional) 11
Standby (Optional) 14
Volume Control (Optional for ITE only) 15
Telecoil (Optional) 19
Auto Phone (Optional) 20
Caring for your hearing instruments 22
Using your hearing instrument 28
Common problems and their solutions 35
Oticon Warranty Certificate 38
Warnings Yellow Pages

5a
IMPORTANT NOTICE
Please familiarize yourself with the entire contents of this booklet before using your
hearing instruments.It contains instructions and important information about the use
and handling of your hearing instruments and batteries.
Instrument View CIC/MIC
Microphone opening
Battery door
Ventilation opening
Sound outlet + wax protection
system
Ventilation opening
Battery size: 10

5b
Instrument View ITC
Battery size: 312
Microphone
openings
Battery door Ventilation opening
Ventilation opening
Sound outlet + wax
protection system
Push-button
(Optional)
IMPORTANT NOTICE
Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

5c
IMPORTANT NOTICE
Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!
Battery size: 312
Instrument View ITE
Microphone open-
ings
Push-button
(Optional)
Volume Control Wheel
(Optional)
Battery door
Ventilation opening
Sound outlet + wax
protection system

7
Changing batteries
The correct battery size appears in the instrument overview in the first section of this
document
A worn out battery should be removed immediately.
When the battery power is low, you will hear a series of short beeps. This indicates that it
is time to change the battery.
To replace the battery, follow these instructions:
• Open the battery door with your fingernail and remove
the old battery.
• Remove the sticky label from the + side of the new
battery.
IMPORTANT NOTICE
Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

8 9
Turning your instruments ON and OFF
Turn on your hearing instrument by closing the battery door
completely with the battery in place.
When the battery door is closed the instrument will start up
by playing a jingle. This indicates that the battery is working
and the instrument is operating.
Turn off your hearing instrument by opening the battery
door with your finger nail.
To preserve the battery, make sure your hearing instrument
is switched off when you are not wearing it.
OFF
ON
• Insert the new battery so that its + marking faces the + sign printed on the battery door.
• Close the battery door. If you feel any resistance, you may have inserted the battery
incorrectly. Reinsert the battery and try again.
It will take a few seconds before the battery works to full capacity.
To assist the handling of the batteries, the magnet placed at the end of the tool can
be used.

10 11
Inserting your hearing instruments
Place the tip of the hearing instrument in your ear canal.
Gently pull your ear and push the hearing instrument into
the ear canal, twisting slightly if necessary, following the
natural contor of the ear canal.
DO NOT use the battery door as a handle to insert or
remove your instruments. It is not designed for this
purpose.
Programs (Optional)
Your hearing instruments may have a push-button for switching between different
programs.
Push briefly on the button to switch to the next program.
A push will go forwards in the program cycle e.g from P1->P2.
When the highest numbered program is reached, the cycle
starts from program one again.

12 13
Your hearing instrument can have up to 4 different programs.
When switching between the different programs, your hearing instrument will beep.
The number of beeps will indicate which program you are using.
One beep, when you switch to program 1
 Two beeps, when you switch to program 2
 Three beeps, when you switch to program 3
 Four beeps, when you switch to program 4
Below you can see a description of the programs available in your hearing instrument.
Prg. 1:
Prg. 2:
Prg. 3:
Prg. 4:
Using 2 instruments
If you have two instruments the push-button on one instrument can be programmed to
change the program on both hearing instruments (Binaural Coordination). This means, when
you adjust the program for one instrument, it automatically adjusts the other.*
Binaural Coordination enabled.
*Not available for CIC and MIC instruments.

14 15
Standby (Optional)
If your hearing instrument has a push-button, push the button for a minimum of
3 seconds to set the instrument in standby mode.
To reactivate the instrument, push the button brieftly again.
Use the standby function if you need to silence the instrument.
Volume Control (Optional for ITE only)
Your ITE instrument may have a Volume Control wheel. The Volume Control wheel can
be turned with the tip of a finger and can be rotated infinitely both ways.
PUSH
3 sec
Volume
Control Wheel
IMPORTANT NOTICE
Do not use the stand-by function as a switch off as the hearing
instrument still draws current from the battery in this mode.

16 17
The Volume Control allows you to adjust the volume in specific listening situations to
the level you feel comfortable with.
To increase volume, turn the wheel forward.
To decrease volume, turn the wheel towards the back of your head.
When the hearing instrument is turned on, it starts up at a preferred volume level.
When adjusting the volume control to the preferred level, this is indicated by a beep.
Using 2 instruments
If you have two instruments the push-button on one instrument can be programmed to
adjust the volume on both hearing instruments (Binaural Coordination). This means, when
you adjust the volume for one instrument, it automatically adjusts the other.*
Binaural Coordination enabled.
*Not available for CIC and MIC instruments.

19
Telecoil (Optional)
The telecoil is a receiver for audio signals transmitted from an inductive loop installation.
The telecoil is meant for telephone* conversations and for loop systems in e.g. theaters,
churches or lecture rooms.
The telecoil is activated by the push-button. When activated, you will hear a certain
number of beeps corresponding to the telecoil program.
See “Programs” for where the telecoil program is placed.
*Special phone requered.

20 21
Auto Phone (Optional)
The hearing instrument may have a built-in Auto Phone func tionality. When the hearing
instrument is close to a telephone receiver, the Auto Phone will activate a Phone
Program. When the Phone Program is activiated you will hear a number of beeps.
When you end your telephone conversation, the hearing instrument will automatically
return to the previous program.
Not all telephones can activate the Auto Phone.
The telephone receiver may need to have a special
magnet fitted. Please follow the separate instructions
for mounting the magnet, which is available from your
Hearing Care Professional.
WARNING
If you use an Autophone magnet:
• Keep magnets out of reach of children and pets. If a magnet is swallowed,
see a doctor immediately.
• Do not wear the magnet in a breast pocket and always keep it 30 cm away from
active implanatable devices.
• Preferably, use the telephone with magnet on the opposite side than a pacemaker
or other active implantants.
• Keep the magnet 30 cm away from credit cards and other magnetically sensitive
devices.

22 23
Caring for your hearing instruments
Your ear canal produces ear wax (cerumen) which may clog up the sound outlet or the
ventilation opening of your hearing instrument. Therefore your hearing instrument may
contain a filter or another device to prevent wax accumulation. Consult your Hearing Care
Professional for instructions about the specific wax protection system in your hearing
instruments.
When handling a hearing instrument, keep it over a soft surface to avoid damage if you
drop it.
Cleaning the instrument
A range of cleaning tools is prepared for the special purpose of cleaning the
instruments. These should be used to ensure the best care and performance of your
hearing instruments.
BrushCover Handle
Magnet
Screwdriver
MultiTool

24 25
Here is how . . .
• Clean away any traces of wax from around the
ventilation opening and sound outlet with the brush.
• If microphone openings are clogged by dust or dirt, this
will affect the performance of the instrument.
Carefully brush away visible signs of debris from the
openings while twisting the brush.
• Clean the ventilation openings by pressing the brush
through the hole while twisting it slightly.
• Use the cloth to wipe clean the surface of the
instrument.
The hearing instrument itself must never be washed or immersed in water or other
liquids!
Replace brush when necessary. Just pull it out of the handle and insert a new fresh brush.
Press the new one firmly into the handle.

26 27
How to change NoWax
1. Remove the tool from the shell. The tool has two arms, one with the new filter
and one with the removal tool.
2. Push the removal tool into the existing waxfilter and remove the used filter from
the hearing instrument.
3. Push the new filter into the hearing instrument.
4. Throw out the used tool.
12 34
Avoiding heat, humidity and chemicals
Your hearing instrument must never be exposed to extreme heat e.g. left inside a parked
car in the sun. They must never be exposed to a lot of moisture e.g. steam baths, showers
or heavy rain. Nor must they be dried in microwave ovens or other ovens.
Wipe the batteries carefully if moisture is present as it may affect their performance.
Using an anti-humidity kit can help to avoid these problems and may even extend the life
of your hearing instrument. Consult your Hearing Care Professional for further advice.
The chemicals in cosmetics, hairspray, perfume, after shave lotion, suntan lotion and
insect repellant can damage your hearing instrument. You should always remove your
hearing instrument before applying such products and allow time for the product to dry
before reinserting your hearing instrument. If you use lotion, be sure to wipe your hands
dry before putting on your hearing instrument.

28 29
Using your hearing instrument
It takes time to adjust to a new hearing instrument. How long this adjustment takes
differs from person to person. It will depend on a number of factors, such as whether
you have had a hearing instrument before and the degree of your hearing loss.
Seven easy steps to better hearing
1. In the quiet of your home
Try to accustom yourself to all the new sounds. Listen to the many background sounds
and try to identify each sound. Bear in mind that some sounds will seem different from
what you are used to. You may have to learn to identify them again. Note that in time
you will get accustomed to the sounds in your environment – if not please contact your
Hearing Care Professional.
If using the hearing instrument makes you tired, take them off for a little while and
have a rest. Gradually, you will begin to be able to listen for longer periods of time.
Soon, you will be able to wear your hearing instrument comfortably all day long.
2. Conversation with another person
Sit with someone else in a quiet room. Face each other so you can read facial expressions
easily. You may experience new speech sounds, which can seem a little disturbing in the
beginning. However, after the brain has adapted to the new speech sounds, you should
hear speech clearer.
3. Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since
they usually speak clearly, then try other TV programs.
If you find it difficult to listen to TV or radio, ask your Hearing Care Professional for more
information regarding the Oticon ConnectLine system* and other available accessories.

30 31
4. In group conversations
Group situations are usually accompanied by a greater degree of background noise, and
are, therefore, naturally more difficult to cope with. In such situations, therefore, focus
your attention on the person you want to hear. If you miss a word, ask the speaker to
repeat.
5. Telecoil use in church, theatre, or cinema
An increasing number of churches, theatres and public buildings often have loop systems
installed. These systems send out wireless sound to be received by the telecoil in your
hearing instrument. Typically, a sign will let you know whether the place has a telecoil.
Ask your Hearing Care Professional for details.
6. Using the telephone
When using the telephone tilt the receiver edge lightly on your
cheek-bone in order to let the sound flow directly into the hearing
instrument microphone opening. This way, the hearing instru-
ment will not whistle and you ensure the best conditions to
understand the conversation. When you have the receiver
in this position, remember to speak directly into the
microphone on the telephone in order to ensure good
understanding in the opposite “end of the line”.
If you find it difficult to use the telephone, ask your Hearing Care Professional for more
information regarding the Oticon ConnectLine system* and other available accessories.
If your hearing instrument has a telecoil (and your telephone has a built in tele-loop)
you can switch into telecoil program in order to improve the sound reception further.

32 33
Remember that the telecoil in hearing instrument may pick up disturbing signals from
electronic devices, such as a fax machines, computers, televisions or similar. Make sure
that the hearing instrument has a distance of 2–3 meters to such devices when using the
telecoil program.
7. Wireless and cell phones
Your hearing instrument is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However not all cell phones are hearing
instrument compatible. The varying degree of disturbance can be due to the nature of
your particular cell phone.
If you find it difficult to obtain a good result while using your cell telephone, ask your
Hearing Care Professional for more information regarding the Oticon ConnectLine system*
and other available accessories.
Use your hearing instruments all day long
The best way to ensure better hearing is to practice listening until you can wear your
hearing instruments comfortably all day. In most cases, infrequent use of a hearing
instrument does not give you the full benefit. In most cases, you will not get the full
benefit of the hearing instuments if you use them infrequently.
Your hearing instruments will not restore normal hearing. Nor will they prevent or
improve a hearing impairment resulting from a physiological condition. What they will
give you, however, is help towards making better use of the hearing ability that you have.
If you have two hearing instruments always wear both.
The most important benefits of wearing two hearing instruments are:
• Your ability to localize sounds will improve.
• It will be easier to understand speech in noisy surroundings.
• You will experience a fuller, more comfortable sound picture.
*Not available for CIC and MIC instruments.

34 35
If none of the above solutions solves the problem, ask your Hearing Care Professional
for assistance.
Common problems and their solutions
Symptom Possible causes Solutions
No sound Worn-out battery Change battery pg. 7
Clogged sound outlet Clean sound outlet or change NoWax pg. 24 & 26
Intermittent
or reduced sound
Clogged sound outlet Clean sound outlet or change NoWax pg. 24 & 26
Moisture Wipe battery and instrument with dry cloth pg. 27
Worn-out battery Change battery pg. 7
Squealing
noise
Hearing instrument inserted improperly Reinsert hearing instrument pg. 10
Ear wax accumulated in ear canal Have ear canal examed by your doctor