oticon Dual User manual

INSTRUCTIONS FOR USE
CONNECT/MINI

Thank you
Thank you for choosing our product as your means to better hearing.
To support your efforts, we have put great care and attention into making sure that your
new hearing instruments are of the highest quality and that they are easy to use and
maintain.
We recommend that you read this manual carefully to achieve the maximum benefit of
your new hearing instruments.
Congratulations on your decision to actively improve your hearing with today’s most
advanced hearing technology.

Contents
Instrument View 5
Turning your instruments ON and OFF 6
Putting on the hearing instrument 8
Changing batteries 10
AutoPhone 12
Caring for your hearing instrument 14
Daily maintenance Micro Mould 16
Daily maintenance with domes 20
Using your hearing instrument 24
Common problems and their solutions 30
International Warranty 32
Warnings Yellow Pages

4
IMPORTANT NOTICE
Please familiarise yourself with the entire contents of this booklet before using your
hearing instruments. It contains instructions and important information about the use
and handling of your instruments and batterie.

5
Instrument View
Ear grip
Battery door
Microphone
openings
Sound outlet
Speaker unit
Micro mould
Plus dome
Your ear piece:
6mm
8mm
10mm
8mm
10mm
12mm
Battery size: 10
Battery size: 312
Open dome: Power dome:

6
Turning your instruments ON and OFF
Turn ON your hearing instrument by closing the battery door completely with the battery
in place. When the battery door is closed the instrument will start up by playing a jingle.
This indicates that the battery is working and the instrument is operating.
Turn OFF your hearing instrument by opening the battery door.
With Dual Connect (312 size battery) the hearing instrument will turn off when the battery
door is half way open - you are able to feel a soft click. With Dual Mini (10 size battery)
the battery door must be fully opened to turn off the instrument.
To preserve the battery, make sure your hearing instrument is switched off when you are
not wearing it.
IMPORTANT NOTICE
Open the battery compartment fully to allow air to circulate whenever you are not
using your hearing instrument, especially at night!

7
ON
OFF

8
Putting on the hearing instrument
Turn the instrument on. Place the speaker, with the ear piece attached, into your ear first
and then place the amplifier behind your ear. If the instrument comes with a Micro
Mould, make sure that the coloured dot (blue or red) on the mould is facing towards the
amplifier unit (upwards) to ensure a correct position in the ear canal.
Make sure that the ear piece is placed so that the tube follows the contour of the skin.
If the instrument has an ear grip, place it in the concha as indicated in drawing 4.
Alternatively place the amplifier behind your ear. Put the speaker into your ear canal.
Left/right indication for hearing instrument
Blue colour indicates left instrument.
Red colour indicates right instrument.

9


Concha
Left/right
indicator

10
Changing batteries
Your Dual hearing device uses either a size 10 or 312 battery.
A worn out battery should be removed immediately and disposed of according to local
regulations.
When the battery power is low, you will hear 2 beeps. This pre-warning starts when the
battery has only a few hours of operation left. The pre-warning will be repeated in
moderate intervals to indicate it is time to change the battery.
If the battery runs out the instrument turns
off. When that happens, 4 beeps are played
to indicate that the instrument is no longer
operating.
This is not an indication of a malfunction.

11
To replace the battery, follow these instructions:
Open the battery door completely by pushing the raised edge in the bottom of the•
instrument. Remove the old battery.
Remove the sticky label from the + side of the new battery.•
Insert the new battery so that its + marking faces the + sign printed on the battery•
door. Close the battery door.
Any moisture on the battery surface should be wiped off before use.
When you change battery, it will take a few seconds before the battery works to
full capacity.
To assist the handling of the batteries, the
magnet placed at the end of the tool can be
used.
Magnet
Battery
Multitool

12
AutoPhone
Your hearing instrument may have a built-in AutoPhone functionality. When the hearing
instrument is close to a telephone receiver, the AutoPhone will activate a Phone
Program. When the Phone Program is activated you will hear a number of beeps.
When you end your telephone conversation, the hearing instrument will automati-
cally return to the previous program.
Not all telephones can activate the AutoPhone. The telephone
receiver must have a special magnet fitted. Please follow the
separate instructions for mounting the magnet, which is
available from your Hearing Care Professional.

13
WARNING
If you use an AutoPhone magnet:
Keep magnets out of reach of children and pets. If a magnet is swallowed, see a•
doctor immediately.
Do not wear the magnet in a breast pocket and always keep it 30 cm away from•
active implantable devices. Preferably, use the telephone with magnet on the
opposite side than a pacemaker or other active implantable devices.
Keep the magnet•  cm away from credit cards and other magnetically sensitive
devices.

14
Caring for your hearing instrument
Your ear canal produces ear wax (cerumen) which may clog up the earpiece. Therefore
your hearing instrument contains a filter to prevent wax accumulation. Consult your Hear-
ing Care Professional for instructions about the specific wax protection system in your
hearing instrument and how it can be replaced.
When handling a hearing instrument, keep it over a soft surface to avoid damage if you
drop it.
Before retiring at night:
Make sure that there is no ear wax in any of the earpiece openings since it may reduce•
the hearing instrument’s efficiency.
Open the battery door completely to allow air to circulate.•

15
Cleaning the instrument
A range of dedicated cleaning tools is prepared for the special purpose of cleaning
the instrument. These should be used to ensure the best care and performance of
your hearing instruments.
Use the cloth to wipe clean the surface of the instruments.
Replace the brush when necessary. Just pull it out of the tool and insert a new fresh
brush. Press the new one firmly into the handle.
BrushCover Handle

16
Daily maintenance Micro Mould
The Micro Mould should be cleaned regularly:
Clean the ventilation opening by pressing the brush through the hole while twisting it•
slightly.
The hearing instrument itself and Micro Mould must never be washed or immersed in
water or other liquids!

18
Replace the wax protection system
Remove the tool from the shell. The tool has two ends, one with a new filter (A) and1.
one with the removal tool (B).
Insert the removal tool into the sound outlet of the Micro Mould.2.
Pull the used wax filter out slowly keeping the tool straight.3.
Turn the tool 180°.4.
Push the new filter into the sound outlet and gently remove the tool.5.
Discard the used tool. Do not reuse.6.
The wax filter should be changed:
When you can see that the filter placed in the Micro Mould is clogged.•
When the hearing device does not sound normal.•
Use WaxStop protection systems only!

19
1
6
4
1800
B
A3
A
B
2
A
B
5
A
B

20
Daily maintenance with domes
Clean the speaker unit daily. Use the cloth and rub off any earwax.
The dome should not be cleaned. When you require a fresh, clean dome, remove the
existing one and put on a fresh one.
We recommend the dome to be replaced at least once a month or as directed by your
Hearing Care Professional.