oticon streamer User manual

Instructions for Use

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Introduction
We would like to congratulate you on selecting one of the most user friendly
and advanced hearing device accessories on the market to enhance your
hearing solution for important and valuable everyday purposes.
The Oticon Streamer is the key to connecting your hearing instruments to
the expanding world of electronic media. Streamer allows Audio Sound
from modern communication devices such as mobile phones to be
streamed directly into your hearing instruments.
This solution gives you the world’s smallest headset and personal head-
phones for many listening and communication purposes.
Streamer uses Bluetooth to connect to electronic media and will support
connectivity with most Bluetooth-enabled sound sources in the market.
To get a quick understanding of the basic functions and operations, we ask
you to study the “Getting Started” guide included in the package.
We furthermore advise you to carefully read these instructions and
familiarise yourself with the entire contents before using Streamer. This will
help you to achieve the optimal benefits of the product for the longest time
possible.
Table of Contents
1. Package contents 5
2. Product overview 6
3. Basic use and wearing 8
3.1 What is a Streamer? 8
3.2 How to wear it 9
3.3 Protective skin 11
3.4 How to achieve the best experience 12
4. Streamer wireless ranges 14
4.1 EarStream range 14
4.2 Connect range 15
5. Battery life and maintenance 16
5.1 Charging Streamer 17
6. Functional description 20
6.1 Key lock 20
6.2 General operation 22
6.3 Using a mobile phone 24
6.3.1 Preparing Streamer and mobile phone 25
6.3.2 Incoming call 26
6.3.3 Making a phone call 27
6.3.4 Phone button 28
6.3.5 Microphone 29

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1. Package contents6.3.6 Call waiting 30
6.3.7 Mobile phone sounds 31
6.4 Listening to audio sources 33
6.4.1 Connecting to wired audio input 34
6.4.2 Connecting to wireless audio source 35
6.4.3 Audio button 37
6.5 Up-Down button 38
6.5.1 Volume control 38
6.5.2 Programme shift 40
6.6 Connect button 40
6.7 Connecting to Bluetooth device 42
6.8 Out of Connect range handling 43
6.9 Pairing to a Bluetooth device 44
6.9.1 Clearing stored pairings 46
7. Visual indicators 47
8. Audible indicators 50
9. Resetting Streamer 52
10. Cleaning and maintenance 53
11. Trouble shooting 54
12. International Warranty 60
13. Product approval, precautions and markings 62
Warnings Yellow Pages
This manual Getting Started guide
USB charger cord
Protective skin
(cover)
Power supply (charger)
Audio cable, 1 m (40 inches)
Pocket clipNeck strap x 2
(1 short + 1 long)
Streamer
Charger cradle

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2. Product overview
Buttons and connectors
Phone button
– Short press:
Accept incoming calls
Hook off for outgoing calls
Disconnect calls
Activate Voice Dial*
– Long press:
Reject call*
Last number re-dial*
Audio button
– Short press:
Start/Stop TV, music
Connect button
– Short press:
Connect on
– Long press:
Connect off
– Very long press:
Start pairing mode
Jack connector for
audio input
Mini USB connector for
charging the battery
Up-Down button
– Short press:
Volume control
– Long press:
Program change
Battery status indicator
Key lockMicrophone
* only with Bluetooth mobile phones
Operate
Locked

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3. Basic use and wearing
3.1 What is a Streamer?
Streamer is a body-worn device that can connect your hearing instruments
wirelessly to many different sound and communication media, thus
enabling your instruments to function as wireless headphones.
If you have two hearing instruments, the sound will be streamed to both
ears.
Through Streamer, your hearing instruments can connect to a number of
ConnectLine devices and other audio sources which allows you to
use the home phone hands-free•
use a mobile phone hands-free•
listen to TV sound•
listen to music and audio from portable music players, etc.•
Streamer also works as a remote control for the hearing instruments.
3.2 How to wear it
To make sure that you receive the best
signal through Streamer, it must be kept
inside the Body Area Network. This is the
area surrounding the hearing instruments
within a range of approx. 0.5 metres. The
wireless function enabling Streamer and
hearing instruments to communicate, called
EarStream, operates at extremely low power
levels.
Fig: Body Area Network definition

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When using Streamer the best result is always achieved by using the neck
strap.
The following accessories are included:
neck strap to be used to carry and use Streamer hands-free in a lavaliere.•
pocket clip to be used to attach Streamer to a pocket / inside a pocket /•
or belt while not streaming audio.
Only one of the carrying devices can be attached to Streamer at a time.
The devices are clicked onto Streamer by pressing the device onto the back
of Streamer and aligning the two points of attachments.
Use a fingernail to lift and release the device from Streamer again.
ON OFF
IMPORTANT NOTICE
Please use the neck strap carefully. Due to security reasons (to avoid
strangulation) the neck strap will automatically break if it gets caught in
something. Do not shorten or modify the neck strap in any way, i.e. such
as tie a knot to shorten the length. If a neck strap breaks, it cannot be
repaired and must be replaced. Consult your Hearing Care Professional for
a replacement.
3.3 Protective skin
The included skin is a silicone cover, which can be used to protect
Streamer against scratches and moisture and in general prolonging its fresh
appearance.
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3.4 How to achieve the best experience
The best listening quality is achieved by using the neck strap, i.e.1.
hands-free around the neck. The neck strap enhances the sound quality
because it has an additional antenna built-in.
Streamer can be kept in a pocket when not streaming audio, however still2.
ready to receive a phone call.
Streamer can be handheld during a phone conversation by holding it3.
close to the mouth. This ensures good quality of your speech brought to
the remote party.
When using Streamer outside in strong wind, the sensitive microphone4.
should be protected against wind noise, i.e. avoid the wind going directly
into the microphone.
Like a normal phone, Streamer microphone is sensitive to mechanical5.
noise (handling, knocking and scratching). Make sure that Streamer is
positioned and held still during a phone conversation.
The microphone must be oriented directly towards your mouth while6.
speaking within a distance from 10 to 30 cm (4 – 12 inches). This is
ensured when using the neck strap.
Depending on the placement of Streamer, minor dropouts of sound can7.
occur. If you have two hearing instruments, sound should remain in one
ear even though a dropout is happening. (To prevent dropouts the neck
strap should be used.)
The following illustrations show how Streamer should be placed during use.
Purpose: landline phone, mobile
phone, TV, music, remote control,
stand-by
Purpose: Remote
control, incoming
call notification,
and stand-by
Purpose: landline
phone, mobile phone,
remote control
Handheld
In your hand
Hands-free
Neck strap
In your pocket (pocket clip)

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4. Streamer wireless ranges
4.1 EarStream range
Streamer has a digital wireless transmitter (EarStream) built-in that streams
information to your hearing instruments. The EarStream radio is activated
automatically when requested and cannot be permanently switched off.
When Streamer is streaming audio, the range to the hearing instrument
is approx. 0.5 metres (20 inches). This means that the Body Area Network
has an outer perimeter 0.5 metres from the ears and that Streamer must be
used inside this perimeter.
The range could be reduced by metal objects and strong magnetic fields.
Use of the neck strap is strongly recommended to achieve optimal
EarStream performance.
Streamer to hearing instruments: 0.5 metre range.
When Streamer is used for remote volume control only or just “stand-by”
(ready for incoming phone call) the range is up to 1 metre.
4.2 Connect range
Streamer connects to the ConnectLine devices and other wireless sound
sources by means of Bluetooth.
When the Connect function is turned on, Streamer establishes a connection
to ConnectLine devices accessible within 10 meters (30 feet) range.
The wireless range from Streamer to a Bluetooth enabled mobile phone is
also 10 meters.
The Connect range is reduced by objects between Streamer and the con-
nected sound sources.
The range may also be reduced by wireless equipment or networks in the
environment and also depends on the quality of the antenna in the mobile
phone.
Mobile phone distance to/from Streamer: 10 metres range.

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5. Battery life and maintenance
Streamer has a built-in rechargeable battery.
Always start by charging your new Streamer for 2-4 hours until fully charged.
This is shown by fixed green light in the battery indicator.
The battery life of Streamer depends on the usage.
USE BATTERY LIFE*
Talking on the phone 5 hours
Listening wirelessly to TV or music 5 hours
Listening to music /
audio on wired input
6 hours
Stand-by with Connect on 70 hours
Connect off 2 years
The table is based on a fully charged new battery.
* The maximum time your battery will run before it must be recharged.
Even though Streamer has no dedicated on/off button, turning off Connect
function will result in a prolonged battery life.
5.1 Charging Streamer
The best way to preserve capacity on the battery is to charge it frequently.
Streamer should be charged every night to always ensure battery life for a
full day of operation.
To charge Streamer, connect the power adapter cord to the mini USB
connector placed at the bottom of Streamer. (A)
Alternatively connect the power cord to the
mini USB connector placed on the back of the
charger cradle and then place Streamer into the
cradle. (B)
Press Streamer gently down until the
Streamer is fully inserted into the cradle. (C)
Charger cradle
(A)
(B)
(C)

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Included in the package, you will also find a USB cord that can be used to
connect and charge Streamer from a PC, allowing for frequent charging in
the office.
The battery status indicator flashes RED when the battery is very low.
The battery low condition is also acoustically indicated by two beeps in the
hearing instruments. Always charge the battery when the status indicator
starts to flash red.
When charging, the status indicator flashes GREEN.–
When fully charged the status indicator shows a fixed green light.–
When unplugging the fully charged Streamer from the charger, the status–
indicator will switch off.
STATUS INDICATOR MEANING CONDITION
Steady red light Low battery ~ 20 min talk time left
Flashing red light Very low battery ~ 5 min talk time left
Flashing green
light
Battery charging Do not disconnect
charger
Steady green
light
Battery fully charged Ready to go
Full recharging of the battery will take approx. 5 hours.
Streamer can be charged during use as well. This will prolong the charging
time.
Please check that the device you connect Streamer to via the USB cable has
been approved according to international security standards.
IMPORTANT NOTICE
The battery should not be drained completely. Keeping the battery fully
charged will prolong capacity of the battery. The battery cannot be replaced
by the user. Streamer cannot be opened without damaging it.

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6. Functional description
This section provides a detailed description of each function.
An overview of the visual and audio indications provided by Streamer and
the hearing instruments are described in sections 7 and 8.
6.1 Key lock
To prevent accidental key presses, Streamer has a key lock function.
The key lock is operated by the slider on top of Streamer marked with the
padlock symbol.
When the slider reveals the GREEN mark, the keys can be operated.
When the slider covers the green mark, the keys are locked.
Streamer cannot be operated when the keys are locked, apart from
accepting a call from the mobile phone. (All keys will then be active until
the call is terminated.)
If you try to operate Streamer while the keys are locked, the back light in the
buttons will flash a few times to indicate the non-operational mode of keys
in Streamer.
The key lock is not an On/Off function.
Operate Locked

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6.2 General operation
Some of Streamer buttons have more functions depending on the listening
situation and the duration of the press, i.e. how long a button is activated.
Duration of button presses is defined as:
Key Press definitions Duration
Short Less than 1 second
Long Approx. 2 seconds
Very long More than 5 seconds
Streamer and a set of hearing instruments is a secure system. The hearing
instrument(s) will only accept audio streaming from Streamer to which they
are linked. (Linking has been done by your Hearing Care Professional.) This
ensures that other hearing instruments cannot intercept phone calls or
audio from your Streamer.

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6.3 Using a mobile phone
Streamer allows you to use a mobile phone in conjunction with
your hearing instruments. Together, the hearing instruments
and Streamer work similar to a wireless Bluetooth headset.
Streamer supports two phones at the same time. This allows
you to use Streamer seamlessly for two Bluetooth enabled mobile phones
or both a mobile phone and a home phone (requires the ConnectLine
Phone adapter).
If you have two hearing instruments you will have the speech from your
conversation in both ears for optimal intelligibility.
In noisy environments it may be necessary to position Streamer closer to
your mouth.
6.3.1 Preparing Streamer and mobile phone
The Bluetooth function between Streamer and the mobile phone must be
prepared so the two devices can connect and work together. This initial
configuration of the devices is referred to as pairing. If you have not paired
Streamer to your mobile phone, you should follow the pairing guidelines in
section 6.9.
The following operations require that a mobile phone is connected to
Streamer and Streamer is inside the wireless working ranges of the mobile
phone and the hearing instruments.

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6.3.2 Incoming call
When an incoming call is received by Streamer, a ringing tune appears in
the instruments.
The incoming call is also shown on Streamer by the flashing green rim light
around the Phone button.
When accepting the incoming call, your hearing instruments will automati-
cally switch to a dedicated Streamer phone programme.
While a phone call is active, the green rim light around the Phone button
will switch to constant light.
If two phones (home phone or mobile phone) are connected to Streamer
and one is in a phone call, incoming calls on the other will not be received
by Streamer.
Note: It will take about 1 second before the link from the mobile phone to
the hearing instruments is established.
6.3.3 Making a phone call
Before making a phone call, make sure that Streamer is inside the Body
Area Network, e.g. by using the neck strap.
To make a phone call, you must use the mobile phone keyboard just as when
making a normal call from the phone. Streamer and the hearing instruments
will automatically switch to headset functionality when you make a phone
call.
The mobile phone automatically makes a connection to Streamer and to the
hearing instruments as soon as the call is active.

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6.3.4 Phone button
The table shows how to use Streamer for phone calls over the mobile
phone.
Short press A short press will answer or disconnect
the incoming call, respectively.
A short press will activate Voice Dialing
when not in a call.
Streamer can receive an incoming call while
streaming other types of audio, e.g. when
you are listening to music.
Long press When a connected phone is ringing, a long
press will reject the incoming call.
A long press will activate last number redial
when not in a call.
The Voice Dialing and last number redial features are not active when a ConnecLine Phone
adapter is also connected to Streamer.
6.3.5 Microphone
The microphone in Streamer is active only during a phone call. In all other
situations the microphone is turned off.
When using Streamer for phone communication, the microphone must be
placed 10 - 30 cm from the mouth in order to ensure good sound quality to
the person at the other end of the line.

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6.3.6 Call waiting
Streamer supports call waiting by sending notification to the hearing
instruments if a second call is incoming during an active call. The audible
notification is added to the phone conversation by the telecom provider.
To switch to the second call, you must accept the call on the mobile phone.
Refer to the instructions for the mobile phone.
6.3.7 Mobile phone sounds
Some mobile phones will try to send their ringing tones, key-press beeps,
keyboard locked beep, etc. to any connected headset over the Bluetooth
connection.
(In mobile phone manuals, this is normally referred to in-band ringing.)
Note: If the mobile phone is configured to stream keyboard beeps over
the Bluetooth connection, the mobile phone will, when operated, inter-
rupt any ongoing audio streaming and will force the hearing instruments
to switch programme.
Mobile phone tip
It is strongly recommended to disable the key-press beeps, lock/un-lock
beeps etc. on your mobile phone. This will prevent unintended pro-
gramme shifts in your hearing instruments when operating the mobile
phone while connected by Bluetooth to Streamer.

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Some mobile phones will also support the following additional dedicated
Bluetooth features:
Voice Dial
If this is implemented in the connected mobile phone, the function will be
activated by pressing Streamer Phone button shortly.
Last Number Redial
If this is implemented in the connected mobile phone, the function will be
activated by a long press on Streamer Phone button.
These two features cannot be activated during another phone call, when
listening to TV or music with Streamer or when a ConnectLine Phone
adapter is connected to Streamer.
Listening tip
When a phone call is started, the microphones in your hearing instru-
ments are always switched on, allowing you to hear the acoustical sound
from the surrounding environment. To focus on the phone conversation,
especially in noise situations, you can switch off the hearing instrument
microphones by pressing Streamer Up-Down button for two seconds.
6.4 Listening to audio sources
Streamer can connect your hearing instruments to many
different audio sources and allows you to use your hearing
instruments to function as wireless headphones.
An audio source can be connected to your hearing instruments through
Streamer in two ways:
by wired input to the micro jack•
by a wireless Bluetooth connection•
From the Audio button on Streamer, you can start and stop audio streaming
to the hearing instruments.
Before streaming audio, you must place Streamer inside the Body Area
Network. It is recommended to use the neck strap.
Audio streaming can be activated in the hearing instruments independent
of which programme you have selected in your hearing instruments.

6.4.1 Connecting to wired audio input
When the included audio cable is connected to an audio player and Streamer,
Streamer starts streaming after the Audio button is pressed shortly. The
light around the Audio button turns on constant light
(see section 7).
Use the included audio cable to connect Streamer to the audio source.
6.4.2 Connecting to a wireless audio source
The Bluetooth connection between Streamer and the audio source must
be prepared so the two devices connect wirelessly to each other. This initial
configuration of the devices is referred to as pairing. If you have not paired
Streamer to your ConnectLine adapter or other Bluetooth audio source, you
should follow the pairing guidelines in section 6.9 or the specific
ConnectLine adapter guide.
A wireless audio source can be connected to Streamer when:
the Connect function of Streamer is turned on, and•
Streamer and the audio source is inside the Connect range•
Both a ConnectLine TV adapter and another Bluetooth audio source can
connect to Streamer at the same time but only one can be activated at a
time.
The ConnectLine TV adapter always has priority compared to other external
Bluetooth audio sources, e.g. a Bluetooth stereo device/player.
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Since Streamer can handle multiple audio sources, the following describes
how Streamer will react to various operations:
If streaming ConnectLine TV and then audio is connected to the wired•
jack input, a short press on the Audio button will first stop the TV sound.
When the Audio button is pressed again, streaming from the jack input
starts (priority control).
When the jack is removed, the TV sound does NOT automatically resume•
but must be started by pressing the Audio button shortly again.
If an incoming phone call is received while streaming TV sound or audio,•
the ringing tune is played in the hearing instruments. A short press on
the Phone button will accept the phone call and stop the audio streaming.
When the phone call is ended, the audio streaming will automatically
resume.
If a phone call is active when the jack is inserted, the call is NOT•
terminated and pressing the Audio button will be discarded.
When the jack is removed during wired audio streaming, Streamer auto-•
matically stops the audio streaming and the hearing instruments return
to standard program (P1).
If a connected Bluetooth stereo player is started, audio streaming from•
this source is automatically started but only if there is no TV streaming or
wired audio streaming available at the same time.
6.4.3 Audio button
The table shows how to use Streamer with all types of audio streaming:
Short
press
A short press starts/stops streaming of the available
audio. The available audio source can be wired audio,
TV sound or a Bluetooth stereo music player. Streaming
from audio sources is prioritized by Streamer, priority
control is in this order:
1. Wired audio (jack input)
2. TV sound (ConnectLine TV)
3. Bluetooth Stereo (e.g. a music player)
When no wired connection is present, Streamer will
connect to the TV sound if inside range. Bluetooth
stereo devices can only be started from the device
itself but stopped on Streamer’s Audio button.
Note that phone calls can always be received while
listening to TV, music.
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Listening tip
When audio streaming is started, the microphones in your hearing
instruments are normally switched on, allowing you to hear surrounding
audio or speech as well. To only focus on the streamed audio, you can
switch off the hearing instrument microphones by pressing Streamer
Up-Down button for 2 seconds.
WARNING:
Excessive and continuous listening to loud music might damage you hear-
ing over time and should be avoided.
6.5 Up-Down button
Streamer can be used as a remote control to the hearing instruments,
operating the volume up and down and switching backwards and forwards
in the programme cycle.
6.5.1 Volume control
The volume control allows you to remotely adjust the sound level in the
hearing instruments in all listening situations to achieve a good and
convenient listening result.
When streaming TV, phone and music, the volume level adjusted by
Streamer is memorized for each of the audio types. Next time streaming of
a specific audio type is started, the memorized volume level is applied. The
memorized volume levels are reset when the Connect function is turned off.
The volume control functions as described in the table.
A short press adjusts the volume level up or down in the
hearing instruments. If you have 2 hearing instruments,
volume is adjusted in both hearing instruments at the same
time.
The volume can be turned up and down in steps.
Each step is indicated by a click in the hearing instruments.
Two beep indicates that the default volume level is reached.
The volume control can be used during all types of audio
streaming (i.e. listening to music or in phone call) but also
when Streamer is not streaming audio.
During audio streaming, adjusting the volume can only be
done on Streamer. The controls on the hearing instruments
are disabled.
When not streaming audio, adjusting the volume can be done
on both Streamer and on the hearing instruments.
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