Starkey SoundGear User manual

OperatiOns Manual

My SoundGear is an Instant Fit In-The-Canal device.
Go to page 4.
My SoundGear is a Custom device.
Go to page 18.
My SoundGear is a Behind-The-Ear device.
Go to page 32.

Your SoundGear
This hearing protection instrument is a reusable level-
dependent earplug, classified as Class II Personal Protective
Device. It is intended for use in a wide variety of conditions
and settings, and is designed to provide protection from loud,
steady state noise, and impulse sounds such as factory noise,
farm machinery, gun shots and more.
To ensure that you receive benefit from your instrument(s),
please read this manual carefully, and follow all instructions
provided here and/or by your hearing health professional.
It is vital that you wear your instrument(s) at all times when
using or near firearms, power tools or loud industrial
machinery. Proper use will greatly reduce but not eliminate
the risk of damage to your hearing as a result of exposure
to noise that exceeds 85dB.
Hearing loss can occur for a variety of reasons, including
disease, certain medications, the natural aging process
and exposure to loud noise.
Periodic evaluations by a licensed hearing professional are
recommended to monitor any changes in your hearing,
or any time you feel your hearing has been compromised.

Instant Fit In-The-Canal
OVERVIEW
Features, Controls and Identification ......................4
PREPARATION
Batteries ............................................6
Battery Indicators .....................................8
Assembly ...........................................10
Insertion and Removal.................................12
SYSTEM CARE
Instrument Care......................................14
Troubleshooting Guide ................................16
CUSTOM
OVERVIEW
Features, Controls and Identification .....................18
PREPARATION
Batteries ...........................................20
Battery Indicators ....................................22
Insertion and Removal.................................23
OPERATION
On & Off ...........................................25
Volume Control ......................................26
Multimemory Settings.................................27
Telephone Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
SYSTEM CARE
Instrument Care......................................29
Service and Repair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
TABLE OF CONTENTS

TABLE OF CONTENTS
BEHIND-THE-EAR
OVERVIEW
Features, Controls and Identification .....................32
PREPARATION
Batteries ...........................................34
Battery Indicators ....................................36
Insertion and Removal.................................38
OPERATION
On & Off ...........................................41
Volume Control ......................................41
Multimemory Settings.................................42
Telephone Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SYSTEM CARE
Instrument Care......................................44
Service and Repair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
TECHNICAL SPECIFICATIONS
INSTANT FIT IN-THE-CANAL ............................46
CUSTOM.............................................47
BEHIND-THE-EAR .....................................48
NOISE PROTECTION INFORMATION
REQUIRED INFORMATION..............................49
LIMITED WARRANTY
LIMITED WARRANTY INFORMATION .....................50

INSTANT FIT IN-THE-CANAL
OVERVIEW
Worn in the ear canal, these instant fit devices are designed
to overcome the sensation of wearing an earplug. Hassle free
operation allows you to plug and play - simply insert the
devices into your ear and proceed with your activities.
Features, Controls and Identification
Your device controls include:
1. Microphone opening
2. Sound outlet (receiver)
3. Battery compartment
4. Location of serial number
5. Removal handle
6. Large orange sleeves (shown). Six additional sleeves
(two small black, two large black and two small orange)
also included in package
4

INSTANT FIT IN-THE-CANAL
OVERVIEW
1
2
3
4
65
5

INSTANT FIT IN-THE-CANAL
PREPARATION
Batteries
Your device uses a battery as its power source. This battery
size can be identified by the yellow (10) color code on the
packaging. Your device powers on upon inserting the battery
and powers off upon removing the battery.
To insert or replace the battery:
1. To remove the device from the sleeve, gently push the
device out from the end opposite the removal handle.
2. Remove old battery by pushing it out from the side of
the device with your fingers.
3. Remove the tab from the new battery.
4. Place battery in device by lining up the battery’s “+” sign
(flat side of the battery) with the “+” on the case. The “+”
sign is on the wider end of the device, which is engraved
with SoundGear.
6

INSTANT FIT IN-THE-CANAL
PREPARATION
1 2
3 4
7

Battery Indicator Tones
An indicator will sound when the battery voltage is low.
You have approximately five minutes* to replace the battery.
An indicator will sound just before the battery stops working.
* Actual time between low battery indicator and shut down
will vary depending on environmental noise levels and
brand of battery used.
Helpful Hints
• Becauseoftheirsize,it’sagoodideatochangeand
replace batteries above a table or desk to reduce the risk of
dropping the device or battery.
• Disposeofusedbatteriesimmediatelyintheproperwasteor
recycling container.
• Becausebatteriescanvaryinsizeandperformance,a
hearing care professional is your best source for lifespan
estimates and verification that you are using the proper size
and type.
INSTANT FIT IN-THE-CANAL
PREPARATION
8

Warnings
Batteries are dangerous if swallowed. To help prevent the
accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them – batteries
have been mistaken for pills
Never put batteries in your mouth, as they can easily be
swallowed
National Button Battery Ingestion Hotline:
202-625-3333
INSTANT FIT IN-THE-CANAL
PREPARATION
9

INSTANT FIT IN-THE-CANAL
PREPARATION
Assembly
To assemble device:
1. Remove the sleeve.
2. Remove the tab from the new battery.
3. Place battery in device by lining up the battery’s “+” sign
(flat side of the battery) with the “+” on the case. The “+”
sign is on the wider end of the device, which is engraved
with SoundGear.
4. Insert device back into sleeve making sure the SoundGear
label is visible. The narrow end of the device should rest
against the tip of the sleeve.
10

INSTANT FIT IN-THE-CANAL
PREPARATION
1
4
2
3
11

INSTANT FIT IN-THE-CANAL
PREPARATION
Insertion and Removal
To insert the device:
1. SoundGear should sit in the outermost part of the ear canal.
Select the largest sleeve first and only use the smaller sleeve
if the large sleeve is too large to seal the outer ear canal or
causes discomfort in the outer ear canal.
2. Gently insert the canal tip of the device into your ear canal.
Softly press the device into place with your finger until the
ear canal is completely sealed.
• Donotpushdeviceintoyourearwheretheremovalhandle
cannot be reached.
• Fitshouldbesnugtoensureproductisproperlysealingthe
ear canal and achieving listed NRR.
To remove the device:
Grasp the removal handle and gently remove from ear.
12

INSTANT FIT IN-THE-CANAL
PREPARATION
1 2
Helpful Hints
• Ifthedevicewillnotgointoearcanal,changetothesmall
sleeve provided in the package.
• Minorirritationandinammationmayoccurasyourear
becomes accustomed to having an object in it; if so, please
contact a hearing care professional.
• Ifanactualallergicreactionoccurs,contactahearingcare
professional.
• Severeswelling,dischargefromtheear,excessivewaxor
other unusual conditions warrant immediate consultation
with a physician.
13

INSTANT FIT IN-THE-CANAL
SYSTEM CARE
Instrument Care
Do your best to keep your devices clean at all times. Heat,
moisture and foreign substances can result in poor performance.
•Cleandailyoverasoftclothtopreventdamagefromafallto
a hard surface
•Removethesleeve,thenusecleaningbrushprovidedinthe
package to clean debris from around the microphone, receiver
and battery compartment
•Neverusewater,solvents,cleaninguidsoroiltocleanyour
instrument
•Theplasticsleevecanbecleanedwithsoapywater
•Allowtheplasticsleevetodrycompletelybeforeinserting
the device back into sleeve
A hearing care professional can provide further information on
additional maintenance procedures for your devices if needed.
14

INSTANT FIT IN-THE-CANAL
SYSTEM CARE
Helpful Hints
•Whennotinuse,removethebatteriescompletely;placeyour
devices in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid extreme
temperatures
– Where you can easily find them
– Safely out of reach of pets and children
•Donottakeapartyourdevicesorinsertthecleaningtool
inside them.
15

INSTANT FIT IN-THE-CANAL
SYSTEM CARE
Troubleshooting Guide
SYMPTOM POSSIBLE CAUSES SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Wax or debris in the
microphone or receiver
Clean both microphone
and receiver with brush.
Remove and clean the
plastic sleeve.
Hearing change Contact a hearing care
professional
Inconsistent
Performance Low battery Replace battery
Unclear,
Distorted
Performance
Low battery Replace battery
Defective device
Contact via email:
CustomerSupport@
soundgearhearing.com
Dead
Low battery Replace battery
Wax or debris in the
microphone or receiver
Clean both microphone
and receiver with brush.
Remove and clean the
plastic sleeve.
16

CUSTOM
OVERVIEW
Features, Controls and Identification
Your Custom SoundGear controls/features include:
1. Microphone opening
2. Battery compartment
3. Sound outlet (receiver) and wax protection system
4. Multimemory button*
5. Volume control (on/off control)
6. Location of serial number:
RED Right BLUE Left
Personally customized to the exact shape of your ear, these
devices are designed to overcome the sensation of wearing
an earplug. The user controls allow for personalization of
environmental volume and/or sound quality.
*SoundGear Platinum Only
18