Outdoor GreatRoom Company CF-20-LP User manual

The Outdoor Greatroom Company
Owner’s Manual
Installation and Operation
Model:
Crystal Fire Collection
Decorative Gas Appliances
CF-20-LP (NG)
CF-1224-LP (NG)
CF-2424-LP (NG)
GAS-FIRED
LISTED
Leave this manual
with partyresponsible
for useand operation.
It is imperative the burner be kept clean.
WARNING
WARNING
The Outdoor Greatroom Company • Crystal Fire Rev. F 9-14-2011
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If the information in these instruc-
tions is not followed exactly, a fire
or explosion may result causing
property damage, personal injury,
or loss of life.
Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
What to do if you smell gas:
- Do not try to light any appliance.
- Do not touch any electrical switch. Do
not use any phone in your building.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
- If you cannot reach your gas supplier,
call the fire department.
Installation and service must be per-
formed by a qualified installer, service
agency, or the gas supplier.
Important operating
and maintenance
instructions included.
WARNING
Read, understand and follow
these instructions for safe
installation and operation.
DO NOT DISCARD THIS MANUAL
CAUTION
For outdoor use only.
Keep children away.
CAREFULLY SUPERVISE children near or
around this appliance.
Alert children and adults to hazards of high tem-
peratures.
Keep clothing, furniture, draperies and other com-
bustibles away.
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITIONMAY RESULT.
Glass and other surfaces are hot during
operation and cool down.
WARNING
Installation and service of this appliance should be
performed by qualified personnel. The Outdoor
Greatroom Company suggests NFI certified or factory-
trained
professionals, or technicians
supervised by an NFI certified
professional.
WARNING
Improper installation, adjustment, alteration service
or maintenance can cause injuryor propertydamage.
Read the installation and maintenance instructions
thoroughly before installing or servicing this equipment.
WARNING
WARNING
It is imperative the burner be kept clean.

Model Crystal Fire
CSA 4.96 U.S. (3rd Ed.), Gas-Fired Outdoor Fireplace
For Canada CR-97-003, Outdoor Gas Fireplaces
Type of Gas: Natural Gas, Propane Gas
The Outdoor Greatroom Company • Crystal Fire Rev. F 9-14-2011
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GAS-FIRED
WARNING: Must Not Be Used For Cooking.
WARNING: For Outdoor Use Only. If stored indoors, detach and leave cylinder outdoors.
MINIMUM CLEARANCES: Top: 6 Ft. (72”) Sides: 2 Ft. (24”)
Minimum clearance from sides and back of unit to adjacent combustible construction below top of unit, 24 inches from sides and 24 inches from back. Minimum horizontal clearance from sides
and back of unit to adjacent vertical combustible construction horizontal clearance from sides and back of unit to adjacent vertical combustible construction extending above top of unit, 24
inches from sides and 24 inches from back.
ORIFICE SIZE: NG = #31 LPG = #43 LPG NG
Min. Gas supply for Input Adj. 11.0 in. w.c. (2.7kPa) 7.0 in. w.c. (1.7kPa)
Max. Inlet Supply Pressure 14.0 in.w.c.(3.5kPa) 14.0 in. w.c. (3.5kPa)
Manifold Pressure 10.0 in. w.c. (2.5kPa) 3.5 in. w.c. (.87kPa)
LISTED
DECORATIVE OUTDOOR
GAS-FIRED FIREPLACE
Crystal Fire
MFG. DATE
DATE DE FAB. XX/XX
Natural Gas and Propane Gas
Input 60,000BTU (17.5 kW)
The Outdoor Greatroom Company
2015 Silver Bell Rd., Suite 195
Eagan, MN 55112
Serial #
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
Congratulations
Congratulations on selecting an Outdoor Greatroom Com-
pany decorative gas appliance. The Crystal Fire you have
selected is designed to provide the utmost in safety, reli-
ability, and efficiency.
As the owner of a Crystal Fire, you’ll want to read and care-
fully follow all of the instructions contained in this owner’s
manual. Pay special attention to all cautions and warnings.
This owner’s manual should be retained for future refer-
ence. We suggest you keep it with your other important
documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control sys-
tems.
Your new CrystalFire will give you years of durable use and
trouble-free enjoyment.
Homeowner Reference Information We recommend that you record the following pertinent
information about your appliance:
Model Name: _________________________________________________ Date purchased/installed: ________
Serial Number: ________________________________________________ Location on appliance: __________
Dealership purchased from: _____________________________________ Dealer phone:________________
Notes:________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
Listing Label Information/Location
The model information regarding your specific appliance can be found on the rating plate located in the
control area of the appliance. See sample rating plate below for locations of specifications.
Model Gas Type OrificeSize Serial Number
CF-20-LP (NG)
CF-1224-LP (NG)
CF-2424-LP (NG)

Table of Contents
1.
Listing and Code Approvals ………………………… 4
A. Appliance Certification …………………… 4
B. BTU Specifications……………………….. 4
6.
Appliance Setup ......................................................
A. Burner Assembly ...............................
B. Glass Installation ............................
Operating Instructions..........................................
2.
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
A. Before Lighting Appliance ………………….
11
A.
Design and Installation Considerations......
5
B. Lighting the Appliance………………………
12
B.
Tools and Supplies Needed.......................
5
C. After the Appliance is Lit…………………….
13
C.
Inspect the Appliance and Components.....
5
D.
Step by Step Lighting Instructions..............
6
7.
Finishing ...........................................................
13
3.
Framing and Clearances.....................................
7
A.
Select Appliance Location .........................
7
8.
Converting to Natural Gas....................................
14
B.
Clearances to Combustibles ......................
7
C.
Framing Enclosure for LP Gas Supply System 8
9.
Troubleshooting.......................................................
15
4.
Gas Information.....................................................
9
10. Maintaining and Servicing the Appliance.........
15
A.
Fuel ...........................................................
9
B.
Gas Pressure .............................................
9
11. Reference Materials...............................................
16
C.
Gas Connection ......................................
9
A. Service Parts List.............................................
16
D.
LP Gas Supply ...........................................
10
B. Limited One Year Warranty ............................
17
C. Contact Information .........................................
18
The Outdoor Greatroom Company • Crystal Fire Rev F 9-14-2011
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5.
Operating Instructions…………………………… 11
10
10
10
CF-20 CF-1224 CF-2424
What’s Included…
20” Round Crystal Fire burner
Black propane hose with
regulator
Flexible metal gas line for
natural gas
Ball valve
Piezoelectric igniter
#42 Orifice- for liquid propane
#31 Orifice- for Natural Gas
2 bags of decorative fire glass
12”x24” Rectangular Crystal
Fire burner
Black propane hose with
regulator
Flexible metal gas line for
natural gas
Ball valve
Piezoelectric igniter
#43 Orifice- for liquid propane
#31 Orifice- for Natural Gas
2 bags of decorative fire glass
24”x24” Square Crystal Fire Burner
Flexible metal gas line for natural gas
Ball valve
Piezoelectric igniter
#36 Orifice- for whole-house liquid propane
#17 Orifice- for natural gas
4 bags of decorative fire glass
*Remote
*(included with remote controlled unit only)

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1
A. Appliance Certification
MODEL: CRYSTAL FIRE CF-20-LP, CF-1224, CF-2424-
LP
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Decorative Gas-Fired Outdoor Fireplace
STANDARD: IAS US requirements for Outdoor
Gas Fireplaces, Draft 4-96 and CSA requirement for
Outdoor Gas Fireplaces, CR-97-003
The Crystal Fire has been tested in accordance with IAS
US requirements for Outdoor Gas Fireplaces, Draft 4-96
and CSA requirement for Outdoor Gas Fireplaces, CR-97-
003 for Canada and has been listed by Underwriters Labo-
ratory (UL) for installation and operation as described in
these installation and operating instructions.
The installation must conform with local codes or, in the
absence of local codes, with the National Fuel Gas Code
ANSI Z223.1 or CAN/CGA-B149.1, National Gas Instal-
lation Code or CAN/CGA-B149.2, Propane Installation
Code.
B.BTU Specifications
Model
Max Input BTUH
Orifice Size
LP NG
CF-20-LP
60,000
#42
#31
CF-1224
55,711
#43
#31
CF-2424
75,825
#36 Whole House
#17
Listing and Code Approvals
#42 20 lb tank

AsphyxiationRisk
This gas appliance is for outdoor use in a
well-ventilated space.
This unit must not be installed inside an
enclosed structure or unvented appliance.
The Outdoor Greatroom Company • Crystal Fire Rev. Rev. F 9-14-2011
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WARNING
Installation and use of any damaged components.
Modification of the burner assembly.
Installation other than as instructed by the Outdoor
Greatroom Company.
Installation and/or use of any component part not
approved by The Outdoor Greatroom Company.
Any such action may cause a fire hazard.
The Outdoor Greatroom Company
disclaims any responsibility for, and the
warranty will be voided by, the following
actions:
WARNING
CAUTION
Sharp Edges
Wear protective gloves
and safety glasses during installation.
WARNING
Inspect appliance and components for
damage. Damaged parts may impair safe
operation.
Do NOT install damaged components.
Do NOT install incomplete components.
Do NOT installsubstitute components.
Report damaged parts to dealer.
WARNING
2
This appliance is a Decorative Gas Appliance for OUT-
DOOR USE ONLY and MUST NOT be used for cooking.
Place the Crystal Fire on a flat and stable surface in an out-
door location such as a patio or deck. This location must be
adjacent to the gas supply line or LP gas supply cylinder.
DO NOT locate the appliance where it can get excessively
wet or submerged in water.
A. Design and Installation Considerations
When planning an appliance installation, it’s necessary to
determine the following information before installing:
Where the appliance is to be installed. See Sections 3
and 4.
Gas supply piping. See Section 4.
Framing and finishing details. See Sections 3 and 4.
B. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Gloves
Safety glasses
Flat blade screwdriver
Non-corrosive leak check solution
Wrenches
One AAA Battery
Do NOT use this appliance if any part has been un-
der water. Immediately call a qualified service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.
CAUTION
Check building codes prior to installation.
Installation MUST comply with local, regional, state
and national codes and regulations.
Consult insurance carrier, local building, fire offi-
cials or authorities having jurisdiction about restric-
tions, installation inspection, and permits.
WARNING
Do NOT burn solid fuels in this gas appliance.
C. Inspect the Appliance and Components
Carefully remove the appliance and components from
the packaging.
Report to your dealer any parts damaged in shipment.
Read all of the instructions before starting the installa-
tion. Follow these instructions carefully during the in-
stallation to ensure maximum safety and benefit.
Getting Started
WARNING
Do NOT burn solid fuels in this gas appliance.

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Step 4. Make sure electrode is sparking.
Step 5. Turn shut-off valve to “ON” position.
WARNING
Verify sparker is producing spark prior to turning
gas on.
D. Step by Step Lighting Instructions (for use with an Outdoor Greatroom firepit table)
Step 1. Remove access panel and locate
LP tank.
Step 2. After verifying shutoff valve is in
the “OFF” position, t urn gas on at tank.
Step 3. Make sure AAA battery is installed
in sparker by unscrewing the rubber sparker
cup. Begin pressing sparker
NOTICE
Due to the physical properties of glass, it
is not uncommon for the included
decorative glass beads to occasionally
crack or split. This is completely normal
and should not be cause for concern.

WARNING
24 inches to side wall and
back wall from edge of metal
burner bowl.
SIDE WALL
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Figure 3.1 Clearances to Combustibles
24” 24”
SIDE WALL
72”
3
Note:
Illustrations reflect typical installations and are
FOR DESIGN PURPOSES ONLY.
Illustrations/diagrams are not drawn to scale.
Actual installation may vary due to individual de-
sign preference.
A.Select Appliance Location
When selecting a location for your appliance it is important
to consider the required clearances to walls (See Figure
3.1).
B.Clearances to Combustibles
Fire Risk
Provide adequate clearance:
Around air openings.
For service access.
Locate appliance away from traffic areas.
72 inches to overhang
from top of metal bowl.
No measurements
taken below bowl.
Framing and Clearances
METAL
BOWL

C. Framing Enclosure for LP Gas Supply System
If you build an enclosure for an LP gas cylinder, follow
these recommended specifications and local codes:
Ventilation
Enclosures must be ventilated by openings at the level of
the cylinder valve and at floor level. Effectiveness must be
determined with the cylinder(s) in place.
One side of the enclosure must be completely open or,
For an enclosure having four sides, a top and a bottom:
- At least two ventilation openings at cylinder valve
level shall be provided in the side wall, equally sized,
spaced at 180 degrees (3.14 rad), and unobstructed.
Each opening must have a total free area of not less
than 1/2 square inch per pound (3.2 sq. cm/kg)of
stored fuel capacity and not less than a total free
area of 10 square inches (64.5 sq. cm).
- Ventilation opening(s) must be provided at floor level
and shall have a total free area of not less than 1/2
square inch per pound (3.2 sq. cm/kg)of stored fuel
capacity and not less than a total free area of 10
square inches (64.5 sq. cm). If ventilation openings
at floor level are in a side wall, there must be a least
two openings. The bottom of the openings must be at
floor level and the upper edge can’t be more than 5
in. (127 mm) above the floor. The openings must be
equally sized, spaced at 180 degrees (3.14 rad) and
unobstructed.
- Every opening must have minimum dimensions to
permit the entrance of a 1/8 inch (3.2 mm) diameter
rod.
Accessibility
Cylinder valves must be readily accessible for hand op-
eration. A door on the enclosure to gain access to the
cylinder valves is acceptable, provided it is non-locking
and can be opened without the use of tools.
The design of the enclosure must be such that:
- The LP gas supply cylinder(s) can be connected,
disconnected and the connections inspected and
tested outside the cylinder enclosure.
- Those connections which could be disturbed when
installing the cylinder(s) in the enclosure can be
leak tested inside the enclosure.
- Be certain to mount or set the LP gas cylinder on
a flat stable surface and retain it to prevent it from
tipping.
Minimum Clearances
There must be a minimum clearance of 2 in. (50.8 mm)
between the lower surface of the floor of the LP gas supply
cylinder enclosure and the ground.
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4
A.Fuel
Before making gas connections ensure appliance being
installed is compatible with the available gas type.
B.Gas Pressure
Proper input pressures are required for optimum appli-
ance performance. Gas line sizing requirements need to
be made following NFPA54.
Pressure requirements for appliance are shown in table
below. Minimum pressures must be met when other house-
hold gas appliances are operating.
Pressure
Natural Gas
Propane
Minimum Inlet Pressure
7 in. w.c.
11 in. w.c.
Maximum Inlet Pressure
10.5 in. w.c.
14 in. w.c.
The appliance and its individual shutoff valve must be dis-
connected from the gas supply piping system during any
pressures in excess of 1/2 psi (3.5 kPa).
The appliance must be isolated from the gas supply piping
system by closing its individual manual shutoff valve during
any pressure testing of the gas supply piping system at test
pressures equal to or less than 1/2 psi (3.5 kPa).
C. Gas Connection
Note: Have the gas supply line installed in accordance
with local building codes, if any. If not, follow ANSI 223.1.
Installation should be done by a qualified installer ap-
proved and/or licensed as required by the locality. (In
the Commonwealth of Massachusetts installation must
be performed by a licensed plumber or gas fitter.)
Note: A listed (and Commonwealth of Massachusetts
approved) 1/2 in. (13 mm) T-handle manual shut-off
valve and flexible gas connector are connected to the
1/2 in. (13 mm) control valve inlet.
If substituting for these components, please consult
local codes for compliance.
Incoming gas line should be piped to the 1/2 inch con-
nection on the manual shutoff valve.
WARNING
Fire Risk
Explosion Risk
Gas build-up during line purge mayignite.
Purge should be performed by qualified
technician.
Ensure adequate ventilation.
Ensure there are no ignition sources such
as sparks or open flames.
A small amount of air will be in the gas supply lines.
When first lighting appliance it will take a short time
for air to purge from lines. Subsequent lighting of the
unit will not require such purging. Never allow the
ON/OFF valve to remain in the open position with-
out pressing and continuing to hold igniter button
FIRST.
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WARNING
FireRisk
Explosion Risk
Verify inlet pressures.
High pressure maycause overfire
condition.
Low pressure may cause explosion.
Verify minimum pressures when
other
household gas appliances are operating.
Install regulatorupstream of valve if line pressure is
greater than 1/2 psig.
Gas Information

D.LP Gas Supply
The pressure regulator and hose assembly supplied
with LP models must be used. Replacement pressure
regulators and hose assemblies must be those speci-
fied in this manual.
The LP gas supply cylinder used with LP models must
be constructed and marked in accordance with the
specifications for LP gas cylinders of the U.S. Depart-
ment of Transportation (DOT).
Cylinders must be stored outdoors in a well ventilated
area out of the reach of children. Disconnected cylin-
ders must have threaded valve plugs tightly installed
and must not be stored in a building, garage or any
other enclosed area.
5
A. Burner Assembly
All Models
Check for damage. Do not use damaged components.
The hose assembly must be replaced prior to the ap-
pliance being put into operation if there is evidence of
excessive abrasion or wear, or if the hose is damaged.
The replacement hose assembly specified by the man-
ufacturer.
The burner must be replaced prior to the appliance be-
ing put into operation if it is evident that the burner is
damaged. The replacement burner assembly specified
by the manufacturer.
Position the assembly in the desired location. This loca-
tion must be adjacent to the gas supply line. You must
have easy access to the gas valve control knob after it
is installed and connected to the gas supply because
the ON/OFF gas valve is used to turn the burner on and
off.
Storage of this appliance indoors is permissible only if it
has been disconnected from its fuel supply (natural gas
line or LP gas cylinder).
The LP gas cylinder supply system must be arranged
for vapor withdrawal.
The LP gas cylinder used must include a collar to pro-
tect the cylinder valve.
When an LP model is not in use, the LP gas must be
turned off at the supply cylinder.
The specific size and capacity of the cylinder(s) to be
used: 20 lb. or hard plumbed to propane tank.
LP Gas Models
Make sure the tank valve is turned completely off (clock-
wise).
Ensure the tank valve has the proper external mating
threads (tank valve marked “USE WITH TYPE 1”).
Inspect the hose shipped with the appliance for any
damage. Do not use if there is evidence of damage.
Connect the end of the hose onto the ON/OFF gas
valve of the appliance. Make sure it is secured tightly.
Connect the regulator assembly to the tank valve. Hand
tighten only (clockwise). Do not use a wrench to tighten!
Use of a wrench may damage the quick closing nut and
result in a hazardous condition.
Position the hose out of pathways where people might
trip over it or in areas where the hose might be subject
to accidental damage.
B. Glass Installation
Spread glass out evenly over burner area, use all glass
supplied for best affect.
Keep glass clear of spark location to avoid accidental
blockage.
Appliance Setup
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Note:
A percentage of glass beads may be split in half. This is
normal. Additional beads may split after use. This is also
normal and adds to the reflective ember-bed appearance.

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A. Before Lighting Appliance
LP (Propane) and NG (Natural Gas)
Before lighting this appliance, ensure both the LP tank valve
and the manual shutoff valve are closed. Open the LP tank
valve first, THEN the manual shutoff valve. This is required due
to built-in safety features of your LP tank.
Before operating the appliance, have a qualified
technician:
Inspect the burner. Remove or clean any debris that may
have fallen on the appliance. If a thorough cleaning is
required, remove the glass material and wipe off burner
surface making sure all burner ports are free of debris. If
there is any evidence that the burner is damaged, replace
it with an approved replacement part.
Check the air shutter adjustment.
Ensure that there are no gas leaks. Inspect all gas
supply lines. If there is evidence of excessive abrasion wear,
or any damage, replace those components with approved
replacement parts.
Ensure that the flowof combustion and ventilation air is not
obstructed.
6
Operating Instructions
Confirm sparker is producing spark prior
to turning gas on.
Improper installation, adjustment, alteration service, or
maintenance can cause injury or property damage. Refer
to the owner’s information manual provided with this
appliance. For assistance or additional information consult
a qualified installer, service agency, or the gas supplier.
WARNING
WARNING

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B. Lighting the Appliance
FOR YOUR SAFETY, READ BEFORE LIGHTING
WARNING!
If you do not follow these instructions exactly, a fire or explosion may
result causing property damage personal injury and/or loss of life.
A.This appliance must be lit manually. When lighting,
follow these instructions exactly.
B. Before lighting, smell all around the appliance
area for gas. Be sure to smell next to the base of
the appliance because some gas is heavier that air
and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS:
Do not try to light any appliance.
Do not touch any electric switch, do not use any
phone in your building.
Immediately call your gas supplier from a neighbors
phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to turn the gas control knob or
valve. Never use tools. If the valve will not turn by
hand, don’t try to repair, it, call a qualified service
technician. Force or attempted repair may result
in a fire or explosion.
D. Do not use the appliance if any part has been under
water. Immediately call a qualified service techni-
cian to inspect the appliance, and to replace any
part which has been underwater.
E. The gas pressure regulator provided with this ap-
pliance must be used. This regulator is set for an
outlet pressure of 3.5 inches water column.
LIGHTING INSTRUCTIONS
1.Stop! Read the safety information above.
2. Find the manual gas control valve.
3. Find automatic spark push button and depress it,
make sure you see the spark, if not, light with a
match place burning match in the middle of where
ports are present. Do not hold the match in your
hands.
4. For a natural gas appliance turn on the ON/OFF
valve slowly at the appliance. For an LP appliance
turn the valve on the LP tank counterclockwise all
the way and then turn on the ON/OFF valve slowly
at the appliance.
5. If the burner does not light before the match goes
out, immediately turn the gas valve to “OFF”.
6. Wait at least five minutes to clear out any gas. Then
smell for gas, including the base of the appliance. If
you smell gas, STOP! Follow “B” in the safety infor-
mation above. If you do not smell gas, repeat Step 4.
TOTURN OFF GAS TOAPPLIANCE
Turn the ON/OFF valve to the “OFF” • For an LP appliance, turn the ON/OFF valve to the “OFF” position at the
position at the appliance for a natural appliance, and then with aType I or II Connection turn the valve at the LP
gasappliance. cylinder clockwise to the “OFF” position when the appliance is not in use.
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.

The Outdoor Greatroom Company • Crystal Fire Rev. F 9-14-2011
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-
C. After the Appliance is Lit
Initial Break-in Procedure
When you light the appliance, you may notice that it pro-
duces heat which may have an odor or smell. If you feel
this odor is excessive it may require an initial three to four
hour continuous burn on high.
Adecorativesurround can bemade fromnoncombustible
material (such as bricks, landscape blocks,rocks, etc.) or
various models of fabricated surrounds are available (see
Figures 7.1-7.3)
Figure 7.1 Sierra Surround Figure 7.2 San Juan Surround
Figure 7.3 Chat Fire Granite Top Surround
7
Finishing

Step 5. Follow the above steps 3 and 4 in reverse order
with new natural gas orifice. Set shutter opening to closed
position. No screen showing for Natural Gas.
Step 2. Shut off gas valve at appliance.
8
CrystalFire Natural Gas Conversion Kit (Part # 2006-330)
Step 1. Shut off gas supply at tank or source. Step 4. Remove brass orifice from flex line.
Step 3. Remove shutter screw and slide off.
The Outdoor Greatroom Company • Crystal Fire Rev. F 9-14-2011
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Converting to Natural Gas

With proper installation, operation and maintenance your Crystal Fire will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide should only be used by a qualified service technician.
Symptom
Possible Causes
Corrective Actions
1.
Crystal Fire won’t
light.
A.
No LP in tank, or NG main not turned
on.
Check the LP (propane) tank. You may be out of
gas. Or check Natural Gas valve at main.
B.
Plugged burner orifice.
Check the burner orifice for stoppage. Remove
stoppage.
2.
Low flames or won’t
stay lit.
A.
Manual shutoff valve (on/off control
knob) open or not in-stalled between
LP tank and appliance.
Close LP tank and manual shutoff valves. Open LP
tank valve first, THEN the manual shutoff valve.
3.
Blue Flames
A.
This is a result of normal operation
and flames will begin to yellow as unit
is allowed to burn for 20-40 minutes.
Do nothing.
B.
Improper air/fuel mixture related to air
shutter position.
Close air shutter.
4.
Metallic noise
A.
Noise is caused by metal expanding
and contracting as it heats up and
cools down, similar to the sound
produced by a furnace or heating
duct. This noise does not affect the
operation or longevity of the
appliance.
Do nothing.
5.
Decorative Beads
cracking or splitting
A.
Heat and/or abrupt temperature
changes.
This is a propertyof glass and mayhappen
occasionally.Do nothing. This is completelynormal.
Maintaining and Servicing the Appliance
10
Although the frequency of appliance servicing and main-
tenance will depend on use and the type of installation, a
qualified service technician should perform an appliance
check-up annually.
Storage of an appliance indoors is permissible only if the
cylinder is disconnected and removed from the appli-
ance.
The Outdoor Greatroom Company • Crystal Fire Rev. F 9-14-2011
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9
Troubleshooting

Maintenance and Service Tasks
11
A. Service Parts List
Crystal Fire
#
Description of Part
Part Number
Qty.
1
Burner Assembly
SRV-BA-CF
1
2
Flex Tube
SRV-FT-CF
1
3
Orifice - NG (#31) For CF-20, CF-1224 (NG)
NGK-CF
1
4
Orifice –NG (#17) For CF-2424 (NG)
NGK-17
1
5
Orifice –LP (#36) For CF-2424( LP Whole-House)
LPK-36
1
6
Orifice –LP (#42) For CF-2424 (LP- 20lb tank) , CF20 (LP)
LPK-42
1
7
Orifice - LP (#43) For CF-1224 (LP)
LPK-43
1
8
Ball Valve (LP)
SRV-BV-CF
1
9
On/Off Valve (NG)
SRV-OO-CF
1
10
Electronic Piezo
CF-Sparker
1
11
Gas Hose with Regulator
SRV-Hose-CF
1
12
Ignition Electrode
CF-Electrode
1
13
Replacement Glass for Crystal Fire
CF20-Glass
1
14
CF20 Log Set
CF20-Logs
1
The Outdoor Greatroom Company • Crystal Fire Crystal Fire Rev. F 9-14-2011
- 16 -
Reference Materials
Remove decorative

The Outdoor Greatroom Company • Crystal Fire Crystal Fire Rev. F 9-14-2011
- 17 -
B. Limited One Year Warranty
The Outdoor Greatroom Company
Outdoor Products Limited One Year Warranty
The Outdoor Greatroom Company extends the following warranty for Outdoor Greatroom outdoor products used
in the United States of America or Canada. Dealers and employees of The Outdoor Greatroom Company have no
authority to make any warranty or authorize any remedies in addition to or inconsistent with the terms of this
warranty. This warranty gives you specific legal rights. You may also have other rights that vary from state tostate.
The Outdoor Greatroom Company warrants that this Outdoor Greatroom Outdoor Product (the “Product”) will be
free from defects in material and workmanship for a period of one year from its date of purchase. This warranty is
subject to the conditions, exclusions and limitations described below.
This warranty applies only to the original owner of the Product and is non-transferable. The Outdoor Greatroom
Company obligation under this warranty does not extend to damages resulting from (1) assembly, operation or
maintenance of the Product not in accordance with the Installation/Assembly Instructions, Operating Instructions and
the Listing Agency Identification Label furnished with the Product; (2) installation or use which does not comply with
local building codes and ordinances; (3) shipping, improper handling, improper operation, abuse, misuse, accident or
unworkmanlike repairs; (4) use of fuels other than those specified in the Operating Instructions; (5) Installation or use of
components not supplied with the Product or any other components not expressly authorized and approved in writing
by The Outdoor Greatroom Company; and/or (6) modification of the Product not expressly authorized and approved in
writing by The Outdoor Greatroom Company. Any of the circumstances described in the previous sentence voids this
warranty. This warranty is void if the Product or any component has been removed, repaired, or replaced before The
Outdoor Greatroom Companyhas been afforded a reasonable opportunity to inspect the Product.
This warranty is limited to the replacement or repair of defective components or workmanship and The Outdoor
Greatroom Company may fully discharge its obligations under this warranty by repairing or replacing, at its discretion,
the defective components. The Outdoor Greatroom Company will provide replacement parts at no charge and will pay
reasonable and necessary labor and freight costs related to replacing or repairing defective components under this
warranty. The maximum amount recoverable under this warranty is limited to the purchase price of the Product and, if
The Outdoor Greatroom Company is unable to provide replacement or repair in an expedient and cost-effective
manner, The Outdoor Greatroom Company may discharge all obligations under this warranty by refunding the
purchase price of the Product.
EXCEPT TO THE EXTENT PROVIDED BY LAW, THE OUTDOOR GREATROOM COMPANY MAKES NO
EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSED HEREIN. THE DURATION OF ANY IMPLIED
WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY SPECIFIED ABOVE. IN NO EVENT SHALL
THE OUTDOOR GREATROOM COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY DEFECTS IN THE PRODUCT. Some states do not allow limitations on how long an implied warranty
lasts, or do not allow exclusion or limitation of incidental or consequential damages, so these limitations may not apply
to you.
To obtain service underthis warranty, you must:
1.Send written notice of the claimed condition to: The Outdoor Greatroom Company, 2015 Silver Bell Road,
#195, Eagan, MN 55122.
2.Affirm that you are the original owner of the Product.
3.Provide The Outdoor Greatroom Company reasonable opportunity to investigate the claim, including rea-
sonable opportunity to inspect the Product prior to any repair or replacement work and before the Product or any
component of the Product has been removed.
4.Obtain The Outdoor Greatroom Company’s consent to any warranty work before the work is done.
© The Outdoor Greatroom Company

The Outdoor Greatroom Company • Crystal Fire Crystal Fire Rev. F 9-14-2011
- 18 -
C. Contact Information
The Outdoor Greatroom Company
2015 Silver Bell Road, #195, Eagan, MN 55122
www.outdoorgreatrooms.com
Please contact your Outdoor Greatroom Company dealer
with any questions or concerns. For the number of your near-
est Outdoor Greatroom dealer, please call 866.303.4028.
- NOTES -
CAUTION
Do NOT discard this manual.
Important operating and maintenance
instructions included.
Read, understand and follow these
instructions for safe installation and
operation.
Leave this manual with party responsible
for use and operation.