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Ovention Matchbox M1718 Guide

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© 2013 Ovention, Inc.
Diagnostic Fault Tree
P/N 07.04.633.00
Matchbox™Oven Models: M1718
M1313
OV _FT-0113
2
Oven Doesn’t
Perform As
Intended
Oven Doesn’t
Warm Up
GO TO PAGE 3
Screens Are Blank
GO TO PAGE 4
Screens Are
Unresponsive
GO TO PAGE 5
Slider Doesn’t
Complete Travel Or
Doesn’t Move At All
GO TO PAGE 6
Oven Doesn’t
Cook Right
GO TO PAGE 7
Red Screen
Displayed When
Starting A Cook
GO TO PAGE 8
Check Fans
Is Lit (Red Light)
GO TO PAGE 9
Abnormal Noises
From Oven
GO TO PAGE 10
An Unexpected
Screen Displays
GO TO PAGE 11
Snowy Screen
Displays
GO TO PAGE 11
No Sound From
Oven Speaker
GO TO PAGE 12
Slider Banks Into
End Of Travel
GO TO PAGE 13
“Oven Too Cold”
Or “Oven Too Hot”
Message Displays
GO TO PAGE 14
Oven Clock
Doesn’t Keep
Correct Time
GO TO PAGE 11
TOP LEVEL EVENT:
Oven Doesn’t Perform As Intended
Introduction
A Diagnostic Fault Tree is an excellent tool for troubleshooting
and solving problems that interrupt normal operation of a unit.
The fault tree is designed to grow from the “top level event” of
the unit not performing as intended. It is created by performing
an extensive “fault tree analysis” that considers all possible
causes of a unit failure.
Use the Diagnostic Fault Tree by starting at the Top Level Event
on this page. Review the definitions below to understand the
terminology and symbols used in the fault tree.
Definitions
Top Level Event = The highest level event in the hierarchical
fault tree.
Intermediate Event = An event in the hierarchical fault tree that
logically leads to the top level event, but is at a lower level than
the top event.
Basic Initiating Event = An event in the hierarchical fault tree
that is at the end of a branch in the tree. It is the lowest level in
a particular branch that is considered during the fault tree
analysis. The fault tree may have many branches, each with
one or more basic events.
Undeveloped Event = An event that is not further developed
either because it is of insufficient consequence or because
information is unavailable.
Symbols
The following symbols are used in this fault tree analysis. Each
symbol is shown along with its description.
Intermediate Event
The Intermediate Event symbol is used to
specify a failure event that occurs due to one or
more causes acting through logic gates below it
in the fault tree.
Basic Initiating Event
The Basic Initiating Event symbol is used to specify
a failure event that does not require any further
development. In other words, it is a “leaf” on the
fault tree and has no events or gates below it in the
tree.
“Or” Logic Gate
The Or logic gate symbol is used to show that the
output fault (everything below) will occur only if one or
more of the input faults (everything above) take place.
Transfer
This symbol is used to modularize a fault tree. For
example, if there is a sequence of events that
occurs in more than one place in the fault tree, then
it can be removed and placed into a separate sub-
tree and just referenced by the main fault tree.
OV _FT-0113 3
Oven Doesn’t arm Up
Oven Doesn’t
Warm Up
Press reset button
on rear of oven
and wait 5 minutes
Repair
complete
Oven still doesn’t
warm up
Check fuses
Blown fuse found
Inspect wiring for
fraying or charring
No blown fuse
found
Check heater
current
No fraying or
charring observed
Fraying or charring
observed Heater current OK Heater current not
OK
Check heater
continuity
Assure
latest
firmware
is installed
Replace
damaged
components
Using a DVM
inspect heater
continuity
Heater continuity
OK
Heater continuity
not OK
Replace
Relay Board
Replace
Heater
Replace
Heater
Check
thermocouples
Thermocouple
readings OK
Thermocouple
readings not OK
Replace
Relay Board
Replace
Relay Board
Replace
Relay Board
Check
thermocouple
connections
Thermocouple
connections OK
Thermocouple
connections not
OK
Reseat
thermocouple
connections
Verify UI board to
relay board
communications
Replace
RJ45 cable
Connections
between UI board
and Relay board
OK
Check connections
between UI board
and Relay board
Connections
between UI board
and Relay board
not OK
UI board to relay
board
communications
OK
UI board to relay
board
communications
not OK
Heater continuity
OK
Heater continuity
not OK
OV _FT-0113
4
Screens Are Blank
Screens Are Blank
Verify that oven is
plugged in
Oven is not
plugged in
Oven is plugged
into working 208/
240 VAC mains
power
Plug oven into
208/240 VAC
mains power
Verify that door
standby switch
and disconnect
switch are on
Door switch or
disconnect switch
is off
Turn on the
switch that is
off
Both the door
switch and
disconnect switch
are on
Check that PTC 2
is good (light is off)
Replace
24 VDC
supply
Check the RJ45
cable outside of
door for 24 VDC
Check 24 VDC on
UI board
(inside of door)
24 VDC found OK
24 VDC not found
on UI board
24 VDC found
on UI board
No 24 VDC found
Check input
voltage, wiring,
10 A fuses
Correct input
voltage, wiring, or
10 A fuses as
appropriate
PTC 2 is good
(light is off)
PTC 2 is not good
(light is on)
Check that 24 VDC
supply is good
Check RJ45 cable
for shorts or signs
of pinching or
nicking
24 VDC supply is
good
24 VDC supply
voltage is wrong
24 VDC supply has
no output RJ45 cable is OK RJ45 cable is not
OK
Replace UI
board
Replace
RJ45 cable
Replace
cable
Replace
interior cable
and bulkhead
connector
Replace
UI board
OV _FT-0113 5
Screens Are Unresponsive
Screens Are
Unresponsive
Are both screens
unresponsive?
Only one screen is
unresponsive
Both touchscreens
are unresponsive
Is the screen
cracked?
Turn off standby
switch (on door)
for 3 seconds
then turn it on
Both screens are
still unresponsive
Turn off red
disconnect switch
for 10 seconds,
then turn it on
Unresponsive
screen problem
resolved
Unresponsive
screens
problem
resolved
Replace
screen
Screen is cracked
Screen is not
cracked
Remove oven door
Check that
touchscreen cable
is properly seated
in connector,
and not damaged
Unresponsive
screens problem
persists
Unresponsive
screens problem
persists
Replace
UI board
Touchscreen
cable is not
properly seated in
connector
Touchscreen
cable is properly
seated in
connector, and is
not damaged
Touchscreen
cable is damaged
Replace
touchscreen
cable
Reseat cable in
ZIF connector
on UI board
Replace
touchscreen
Replace
UI board
Unresponsive
screen
problem is
resolved
OV _FT-0113
6
Slider Doesn’t Complete Travel Or Doesn’t Move At All
Slider Doesn’t
Complete Travel Or
Doesn’t Move At All
Manually move slider and
assure pinion gear is fully
engaged with rack gear
over its entire travel
Pinion gear does
not fully engage
rack over entire
travel
Realign slider
and wings, then
reset gear
depth
Pinion gear does
fully engage rack
over entire travel
Go to
Point A
(page 15)
Mark a line on the
end of stepper
motor shaft and
the gear hub
Check that both
the stepper motor
shaft and the gear
are turning
In power on mode,
before setting cook
temp, use triangle
button to move
slider left and right
Motor shaft is
spinning and gear
is not
Both gear and
shaft are not
spinning
Align the gear to
the rack
Tighten/replace
the two set
screws on the
gear
Power off the
disconnect switch
Manually move slider
across entire range
in both directions
checking for areas of
binding or interference
No binding or
interference
observed
Binding or
interference
is observed
Check that stepper
motor connections
are OK
Assure food doesn’t
extend over cooking
tray and isn’t too high
for door opening
Food size and
positioning is OK
If food size or
positioning is not
OK, correct this Check linear bushing
and rolling bushing
Linear bushing
and rolling bushing
are not OK
Linear bushing
and rolling bushing
are OK
Replace
faulty
bushing(s)
Realign slider
and wings
Stepper motor
connections are
OK
Stepper motor
connections are
not OK
Correct
stepper motor
connections
Disconnect motor
from relay board
Check for 1 to 2
ohms resistance for
both of the stepper
motor windings
Each motor
winding is between
1 and 2 ohms
Each motor
winding not between
1 and 2 ohms
Replace
stepper
motor Replace
relay
board
Replace
the 24 VDC
power
supply
24 VDC supply
output is OK
24 VDC supply
output is not OK
Check the output of
the 24 VDC supply
while a motion
command is in effect
OV _FT-0113 7
Oven Doesn’t Cook Right
Oven Doesn’t
Cook Right
Has the food product, cook
setting, or cooking pan
been changed recently?
Yes, there have been
changes that affect oven
performance
Undo changes or adjust
cook setting to
accommodate the changes
No changes have
been made
Food is uncooked on
top side or on bottom
side or on both sides
Food is burned on
top side or on bottom
side or on both sides
Food shows
spotting on top or
bottom
Food internal temp
not OK
Proceed to
Oven Doesn’t
Warm Up
diagnostic flow
Check
thermocouples
Was the starting
temperature of the food
product colder than what
the cook setting was
developed for?
Spots are light Spots are dark
Assure food is
centered on
cooking surface
Slider doesn’t jog
during cooking
(slight back-and-
forth motion)
Proceed to
Slider Doesn’t
Complete Travel Or
Doesn’t Move At All
diagnostic flow
Proceed
to “Food is
uncooked on
top side or on
bottom side or on
both sides”
in this diagnostic flow
Thermocouple
readings OK
Thermocouple
connections OK
Verify UI board
to relay board
communications
Thermocouple
connections
notOK
Thermocouple
readings not OK
Check
Thermocouple
connections
Replace
relay board
Replace
relay board
Replace
relay board
Replace
RJ45 cable
Reseat
thermocouple
connections
UI board to
relay board
communications
OK
UI board to
relay board
communications
not OK
Check
connections
between UI board
and relay board
Connections
between UI board
and relay board
OK
Connections
between UI board
and relay board
not OK
Problem
fixed
Problem persists
Proceed
to Point A of
Oven Too Hot
or Too Cold
diagnostic flow
Allow
food to warm
up or adjust cook
settings for colder
starting food
temperature
Yes, the starting
temperature of
the food product
was colder
No, the starting
temperature of
the food product
was not colder
Are the top and
bottom jet plates
properly
installed?
No.
Install top
and bottom
jet plates
properly
Yes, top and
bottom jet plates
are properly
installed
OV _FT-0113
8
Red Screen Displayed when Starting A Cook
Red Screen
Displayed When
Starting A Cook
Was the cook
cancelled with the
“Open” button?
Cook was not
cancelled with the
“Open” button
Cook was
cancelled with the
“Open” button
This
is normal.
Follow
onscreen
prompts
Verify that the cook
surface is on the same
side as the touchscreen
being used
Proper
touchscreen is
being used
Wrong
touchscreen is
being used
Use the
correct
touchscreen
Assure that the
slider is at its end of
travel by looking at
alignment of doors
and cavity
Slider is not at the
end of travel
Slider is at the
end of travel
Proceed to
Slider Doesn’t
Complete Travel Or
Doesn’t Move At All
diagnostic flow
Check the alignment of
the magnet on the slider
to the proximity switch
closest to it
Proximity switch
and magnet are
aligned
Proximity switch
and magnet are
not aligned
Align
proximity
switch and
magnet
Disconnect the
proximity switch via
the inline connector
near the switch
Check for continuity
at the switch when
the slider magnet
is next to the switch
No continuity Continuity OK
No continuity Continuity OK
Replace
switch and
slider
magnet
Replace
wire
Replace
relay board
Check for switch
continuity
measured at J4/J5
of relay board
OV _FT-0113 9
Check Fans Is Lit (Red Light)
Check Fans Is Lit
(Red Light)
Check that air
filters are clean
and not obstructed
Obstruction exists Not Obstructed
Clean/replace
filter(s) or
remove
obstruction
With air filters removed,
check that each fan is
drawing air
All 4 fans are OK One fan is not OK 2 fans on the same
side are not OK
None of the four fans
are OK
Using the visual view
screen, check it the relay
board temperature is
below 120°F
Check that AC power
is at the fan
Check that AC power
is at the fans
Check for AC present
on relay board
connector J1
Relay board
temperature is
≥ 120°F
Check fan
light is on.
This is
normal
Repair/
replace
wiring as
necessary
Replace
the 2
non-working
fans
Replace
the fan
wiring
Plug in fans
Replace
relay board
Check relay
board to fan
wiring and repair
or replace
as needed
Replace the
non-working
fan
Replace
relay board
Replace the
cutoff switch
that has
continuity
Relay board
temperature is
below 120°F
Check continuity
of both thermal
cutoff switches
AC not OK on
relay board
connector J1
AC OK on
relay board
connector J1
Check wiring
from 10 amp
fuses, through
terminal blocks
TB3 & TB4 to
relay board
connector J1
No AC power
at the fans
AC power is
at the fans
Check that fans
are plugged in
AC power is
present at the
non-working fan
AC power is not
present at the
non-working fan
Fans are
plugged in
Fans are not
plugged in
Check for AC
present on relay
board connectors
J18–J21
AC OK on
relay board
connectors
AC not OK on
relay board
connectors
OV _FT-0113
10
Abnormal Noises From Oven
Abnormal Noises
From Oven
Fan noise
Abnormal noise
from speaker
Banging noise from
slider running beyond
end of travel
Machine gun type of
noise from stepper
motor rotor slip
Squealing noise from
binding in linear
bearing
Hum from
unbalanced
blower wheel
Whistle from
incorrect air flow
or obstruction
With the source of the
whistling isolated to
either the top or bottom
airway, remove the
appropriate jet plate
and visually check for
airway obstructions
Verify that no jet plate
scres are missing or
loose (2 threads
showing above nut)
Grinding noise
from rack and pinion
gears
Grinding or squealing
noise from
roller bearing
Does noise occur
at center or end of
slider travel?
Proceed
to Slider
Bangs Into
End Of Travel
diagnostic flow
Proceed
to Point A of
Slider Doesn’t
Complete Travel Or
Doesn’t Move At All
diagnostic flow
Proceed
Slider Doesn’t
Complete Travel Or
Doesn’t Move At All
diagnostic flow
Proceed
to Slider Bangs
Into End Of Travel
diagnostic flow
Proceed
to No Sound
From Oven
Speaker
diagnostic flow
Center or
center and end End only
Go to maintenance
mode and set both
blowers to 100%
Is excess vibration
observed from one
blower motor?
Feel each of the blower
motors for excessive
vibration compared to
the other blower motor
No. Neither
blower motor
has excessive
vibration
Yes. One
blower motor
has excessive
vibration
Replace the faulty
blower motor
assembly
Check for
obstructions in
the air paths, and
correct or remove
obstruction
Allow oven to cool and
go to maintenance
mode. To isolate the
source of the whistling,
turn on top blower to
100% and bottom
blower to 0% listening
for whistling sounds
from oven. Then, turn
on bottom blower to
100% and top blower
to 0% listening for
whistling sounds from
oven
Reseat the jet
plate assuring
that it is flush
in front
Realign
slider and wings
as required then
reset gear
depth
If problem
persists,
replace
roller bearing
Tighten
speaker
mounting
No.
Tighten
loose
fan(s)
Yes.
Repair rolling
surface or
replace wing
No.
Problem
resolved
Yes.
Obstruction
found. Clear
obstruction
No obstruction
found. Replace
noisy fan(s)
Visually inspect rack
and pinion gears for
missing or damaged
teeth or debris in the
contacting surfaces
Manually move slider
and assure pinion
gear is fully engaged
with rack gear over
its entire travel.
Confirm that
roller bearing
is in place
Roller bearing
is not in place
Is rolling
surface
damaged?
Roller bearing
is in place
Confirm that
there is no
debris on
rolling surface
Replace bearing
and assure the
rolling surface is
not damaged
Is speaker
mounted securely?
No. Speaker is
not mounted
securely
Yes. Check for
obstructions in
the fan air path
Yes. Speaker is
mounted
securely
Are all fans
mounted securely?